Request Legal Help Now - Free
LAWSUITS NEWS & LEGAL INFORMATION

Verizon Called on Unauthorized Charges

. By
Cleveland, OHThousands of Americans are megabyte mad at Verizon Wireless for adding charges to their monthly bills that they never used or authorized. Attorney Daniel Karon, whose firm has filed just one of a number of consumer fraud suits against Verizon for unauthorized charges, says plaintiffs "are non-smart phone users who never accessed the internet. Or if they did, they never browsed past the homepage, yet were charged for megabyte usage that they never incurred."

Verizon is the nation's largest wireless service provider, with more than 83,000 employees, 90 million customers in the US and annual revenues of $63 billion, according to its website. The company would likely to be forced to reimburse thousands and thousands of non-smart phone users.

"The charges are substantial," says Karon. "When you add them together, it is a meaningful amount of money, which is likely why Verizon did it."

According to the complaint, Verizon is earning as much as $300 million a month in unauthorized charges. Some non-smart phone users have complained that they were billed $1.99 for accidently hitting a button that connects them to the web. Sometimes customers make that mistake several times a month.

The suit further alleges that Verizon knew it was a problem and only recently refigured the system to block accidental usage. Consumers say Verizon also charges $1.99 to send them a message that access to the web is blocked—a charge Verizon has denied.

So many suits for unauthorized charges of this type have been filed against Verizon that Karon expects the cases to be ultimately be consolidated in a Multi-District Litigation (MDL) suit.

"There will be a hearing in San Diego on March 25 where a panel of judges will consider arguments from parties who have filed these cases in various jurisdictions to determine if they should be consolidated and transferred to a single jurisdiction for pre-trial purposes," says Karon. "The suit is still in its infancy. How and why Verizon did this are questions we will be asking during the discovery process."

Daniel Karon is a partner with the firm Goldman, Scarlato & Karon, P.C. and an adjunct professor at Cleveland-Marshall College of Law at Cleveland State University. He is a graduate of the Ohio State University College of Law (1991) and holds a BA in Speech Communication from Indiana University-Bloomington (1988). Karon served as co-lead counsel in Sumner v. Alltel Corp, a consumer fraud case that settled for relief valued at $44 million. He specializes in class action litigation.

READ ABOUT CONSUMER FRAUD LAWSUITS

READER COMMENTS

Posted by

on
Hello. Please let me in this complains with you . I have been suffered for this big shark tank for a long times. One is doing anything in NJ ??? Am I just a small fish alone here ?
They are eating me alive. I have been with this giant company for over 15 years or more even with the cable company now.
I had to cut my losss a moth ago by terminated my one line.
Paid fee $300. Because I can not let them cheated or scammed on my datas on the others 3 lines ending up paid Verizon monthly charged $250-275 for many years past. Now they started to mislead customers on Fios too. We tried to get out of the contracts but can't do it till next year. Bad bad bad.
Please stop them !!

Posted by

on
I had been with Verizon for years, in August 2014 I started receiving text messages telling me I was over my data limit. I would call Verizon, sit on hold for an hour to be told they were having system problems and my data was fine. I would hang up only to get another text message within 15 minutes. This went on everyday several times a day. It was very frustrating. Each time I would wait on hold for up to an hour and final told my data was fine. My September bill came in the mail and it was over $1200! I called Verizon and the agent started giving me the run around and trying to offer me a variety of gimmicks for my bill. I told the agent I was not paying this bill. I would pay my custom monthly bill that I had paid every month for years. They did not adjust my bill. I told them I was leaving them, gave their phones and iPad back. October 2014 I received another bill for over $4000. I again told them I was not paying their fraudulent bill. They have given my bill to three collection agencies and each agency I tell them the story. I will not pay this bill! I will pay my custom monthly bill for the August and Sept and not a cent more. They are unethical and dishonest!

Posted by

on
Unfortunately, Verizon is a multi-billion-dollar industry each year. They get away with a lot because everyone lets them get away with a lot. Everyone needs to stop complaining and start doing. Verizon always be over $370 while they claim I owe them $270. Within the first year of my android lucid phone they messed up my service unmercifully and charged me for things that I didn't need. One of the things was a data package that wasn't required for the phone to work. They also charged me for a reconnection fee when it was stated in their contract that it was supposed to be waivered. The guy claimed that I had to pay for it and that my next bill would be funky and that it would balance it out after that. They also charge me for data package that was supposed to come with the monthly service of it. They put a screen protector on my phone that I didn't even know they put on it and charged me $15 which I did not authorize. They also charge me a full seven months worth of Internet that I didn't need that I had on a phone I had before that. That's $30 a month for seven months. They blatantly denied these charges because they claimed it wasn't on the screen. The technicality? They voided the prices on their Ipad, and after that they charged me for it on the receipt since I paid in cash. According to them, there'd be no electronic trail of evidence on their account, therefore, according to the bureaucracy, "I was never charged it." Little did they have the education to know, I still have the paper receipt of it. They claimed they couldn't give me a refund because it was already credited to my account. I told them, "I didn't want it credited to my account, and want it in cash." They claimed they couldn't give it to me "Because they don't have access to the cash drawer." Low and behold, I went to a Staples and found out through another customer that Verizon frauded them too. I wonder how many other people Verizon has intentionally committed fraud against. If Verizon brings in 9 billion a year, after all of the lawsuits there is only going to be 3 billion left. I also seriously do wonder if their employees are actually on drugs in the southern areas because their employees have bloodshot eyes, have the profile of someone who has the lack of empathy and is also not all there. When I described this to one collection agency, they got scared of me because I blatantly told them, "The only way I will come back to you is if you give me one hell of a good deal and if you do a public drug test on your employees." Their apologies mean nothing to me. They will tell you one thing, make excuses for it, deny they've even said it after they get caught doing it, deny their own denial and after that they don't know what to say to you because they've forgotten why you are there. But, with all sarcasm, they'll put all their brain cells that they don't have together to sell you something.

Posted by

on
when my wife and i purchased our phones and 2 year contract they charged us 21.99 for disconnection fee for a phone number we never had or seen before when questioned them they said it was a new number given to new customers till our old service provider authorized to use my existing phone number,every bill since shows this 21.99 charge

Posted by

on
We opened a 24 month agreement contract with Verizon. One year later they AUTOMATICALLY Added a TV channel service without our authorization, charged us for the service fees, and because of the ADDED service, it automatically added 1 more year to the contract since the new service will expires in 2 years.
We called in and all the reps said "I understand your situation, but there's no adjustment we can made, because the service was added."
And they claimed that even if we were able to remove the unauthorized charge, they cannot change the "NEW" contract date.
They know there's nothing we can do about it so they just keep saying there's nothing they can do.
We're very upset and would like to cancel it but Verizon monopolies the area we live in (other providers don't have service here).
We will spread the world to make sure they stay away from VERIZON if they CAN.

Posted by

on
early termination needed do to no warns on overusage data amounting to a 725$ payout and asked for the full sum from them again billed forr 49.95 for abill bill i have proof of having had payed comfirmation # to confirm they owe me money they are not off the hook please help rid my life of these lowlifes praying on people less fortunate let those whom theyve robbed b heard and rid of thieves like them verizon must pay answer for the wrong thrve done

Posted by

on
filing a complaint with the Better Business Bureau against Verizon for using their customers to conduct R&D and making them pay for it, is the only way I ever got them to respond seriously. Because they are a deceitful company by design, they want to keep their image clean so that they can continue to get away with it. Because of this, a BBB complaint actually works. Normally bad companies couldn't care less about the BBB, but in this case they do. Especially because it impacts the FCC's view of them. If you file a complaint they will respond. If enough people do, we might see change. But probably not, as it is cheaper for them to settle just with the people who complain. I hate Verizon. They have the morals of lawyers and politicians.

Posted by

on
Verison did me wrong as well! I got a free phone to take with me on a trip to the hospital to have a knee replacement. So when I got to the hospital I found out they didn't allow cell phones, so I could never use it for two months, then got home and the phone didn't work from my house. So I called Verizon and told them what happened and they offered me a deal; I told them I would buy a better phone that they said they could "tune" it up if it didn't work at my house. and they could have their unused phone back still in the box but had nothing but "Fees" in there for nothing I ever did. But they agreed to do that so I gave them my account number to pay automatically, So the first thing they did was charge my account for "Fees" of $381! So I disputed it and canceled the deal I made with the new phone and sent a copy of the zero balanced final invoice for them to see their mistake, but it was no mistake it is standard practice to charge fees any minute they wish to no-matter what they say. So they turned me into a credit agency! The only knick on my credit at all! And for something I will never pay, and I will never use them again either. I would love to join a combined suit for those types of actions by Verizon with no regard for quality or their word!

Posted by

on
Someone please do something with Verizon!

Posted by

on
In July 2010, I went to a Verizon Wireless Store in Terra Vista Town Center on 10740 Foothill Blvd, Rancho Cucamonga, CA to inquire into mobile hotspot services. I bought the highest data plan available for approximately $61 per month on a two year contract. I purchased this plan because I was told by Verizon sales rep this would give me the most data for both internet browsing and video capabilities.

This turned out not to be true. The internet browsing was slow. Watching videos was impossible as it took too long to download.

To add insult to injury, less than 1 year after I bought my plan, Verizon offered the 4G wireless mobile hot spot service for $10 less per month than what I paid for the useless 3G service. I was not made aware of this upgrade at the time of purchase or even when it became available. In the mean time, I continued to pay the high price for a very limited use device/service.

I called around November 10th, 2011, and spoke to an operator who informed me I could suspend the device to stop incurring the monthly fee. She told me to call the next day to file a “resolution/trouble” ticket. I suspended the device.

Around November 11th, 2011, I called to inquire about terminating my service and waiving the early termination fee. I was put through first to “Louis” operator number 582519 who guided me through a long-winded test of my device which still did not resolve the problem. Louis told me he was not going to waive my termination fee. If the device was defective, I could get a new one. I was then transferred to “Lisa”, a supervisor, who again guided me through another long winded test of my speed. After another 45 minutes or so, the test was terminated because the device’s speed was extremely slow. “Lisa” informed me she would file a “resolution” ticket to determine if there’s a problem with my area. If there was, I would be able to terminate without paying the termination fee. As a requirement for this test, my device was “un-suspended”. I incurred another monthly fee as a result of this.

After this I went back in and suspended my device.

After waiting nearly a month without a response from Verizon, I called on December 7th to follow up on the status of my “resolution ticket”, I was finally transferred to “Jeremy”, another supervisor, who told me a resolution ticket was never filed even though he saw that “Lisa” has documented what she did with my device. Jeremy informed me the 3G device was never meant to be used for watching video because it was very slow. Jeremy then proceeded to again “un-suspended” my device and wanted me to go through the same routine I did with “Lisa” in order to file another “resolution ticket”. At that time, I did not have the device with me, I told Jeremy I will not go through this intolerable test again as it was time consuming. Jeremy then told me, the information gathered by “Lisa” was nearly one month ago and he needs to access the problem again in order to file another “resolution ticket”. He told me I was wrong to insist he filed a “resolution ticket” without making me go through all the tests.

I wrote to corporate office in New York. On December 23rd, 2011, Jennifer Chen, a staff from the executive office in Irvine, CA, called me and told me basically to do as customer service told me to do, namely, go through another test again before they would file a trouble ticket which will only put me under further investigation of the hotspot capability in my area. Not a promise to waive the termination fee. In addition she completely ignored my request for the $973 refund for the service charges I paid for the service that did not live up to their promise.

I'm outraged by this deceptive, predatory, and appalling treatment of me as a customer. First they misrepresented the product to get me sign on to the most expensive plan knowing full well it was not capable of this. Second, when I tried to terminate, they engaged in manipulative tactics to make it intolerable to do so.

Posted by

on
I SIGNED UP FOR VERIZON IN 2007 I STAYED WITH THEM FOR 3 MONTHS I LEFT IN 3 MONTHS DUE TO THERE LAME DISRESPECTFUL EMPLOYEES FAILING ON BILLING ISSUES.I REPORTED THE FIRST BILL I GOT FROM THEM IT CAME OUT TO BE WELL OVER 1255 DOLLARS THEY BILLED ME FOR ALL KINDS OF ITEMS THAT I NEVER EVEN IN GOT SO I CALLED EVERY MONTH BECAUSE OF MAJOR BILLING ISSUES.STEAD THEY EVERY MONTH HAD ISSUES WITH SPAM IN MY TEXT ,I GOT BILLED FOR MAKING THE SAME CALLS EVERY MONTH OVERUSAGES THAT MADE NO SENCE LIKE THEY DOUBLED BILLED ME TO THE POINT I WAS FED UP OF THERE BILLING ISSUES I TOLD THEM TO ALSO SEND ME THE PHONE I PAID FOR INSTEAD THEY SENT ME 2 CRAPY LG PHONES THAT WOULD CALL THE NUMBERS OVER AND OVER AGAIN TO THE POINT PEOPLE WAS GETTING MAD AT BE CAUSE THEY KEEP GETTING CALLED SO I TOLD VERIZON FIX THE BILLING AND SEND ME THE 2 PHONES THAT I ORDERED THEY REFUSED ME OF MY RIGHTS .NOW IN THE 30 DAYS WHEN THESE PHONES CAME TO ME I SAID I DIDNT ORDER THESE CRAP PHONES AND INSTEAD THEY SAID TO ME YOU CAN NOT CHANGE YOUR PHONE EVEN THOUGH I DIDNT ORDER THESE PHONES I WAS FORCED TO DEAL WITH PEOPLE WHO JUST TOOK ME TO SOME ONE ELSE.SO THEY NOT ONLY BILLED ME WRONG FROM THE FIRST MONTH I STARTED THEY BILLED ME FOR ITEMS I DIDNT HAVE RATES WOULD GO UP EVERY MONTH SOME MONTHS IT WAS 200 THEM 260 THEN 1255 SO I SAID TO THEM WHAT IS GOING ON FIX THIS CRAP. NOTHING I DID WOULD GET ME THE PHONES I PAID FOR WHEN I STARTED I PAID FOR TOO PHONES THAT COST 425.00 WELL I NEVER GOT THOSES PHONES I GOT 2 BROKEN PHONES THAT I REPORTED THE FIRST DAY THEY SENT IT TO ME .SO I LEFT THEM WENT TO SPRINT IN MARCH OF 2007. HERE THEY BILLED ME FROM MARCH OF 2007 TO JULY OF 2007 EVEN THOUGH I SENT THEY CRAP PHONES BACK TO THEM AND I HAD PROFF THAT I WAS WITH SPRINT THEY KEPT BILLING ME FOR MONTHS THAT I WAS NOT WITH THEM.ITS FUNNY THEY GENERATED BILLS WITH NUMBERS LIKE 000-000-000 AND CHARGED ME 2.00 PER CALL AND ALSO I REPORTED THIS TO THE FCC AND THEY WAS NO HELP THEY SAID VERIZON HAD THE RIGHT TO BILL ME FOR THOSES MONTHS EVEN THOU I SENT A COPY OF MY START DATE WITH SPRINT AND SHOWED MY BILLS TO THEM THAT I WAS NOT ABLE TO MAKE ANY CALLS ON THESE VERIZON PHONES BECAUSE I NEVER HAD THE PHONES THAT THEY CLAIMED I WAS STILL USING.SO NOW 2008,2009,2010,2011 I HAVE SENT TONS OF LETTERS FROM THIRD PARTY COLLECTORS ,NCO,AFNI,MIDLAND CREDIT MGMT,NES,MIRACLE FINANCIAL, AND MORE TO DEAL WITH A BILL THAT WAS VERY SCREW UP ON A BILL THAT WAS INCORRECT EVERY MONTH,BILLED FOR ITEMS I DIDNT HAVE TO PHONES I PAID FOR THAT I NEVER GOT . ITS FUNNY THAT I BEAT ALL OF THOSES CREIDTORS BUT SOME HOW VERIZON WAS ABLE TO LIE THEY WAY TO THE BBB AND FCC BUT THE 3RD PARTY CREDITORS COULD NOT SHOW ME ANY PROOF THEY STOPPED COLLECTING ON THIS DEBT.I THINK VERIZON IS GETTING AWAY WITH ILLEGAL ACTIVITY AND IT NEEDS TO STOP.FORCE THIS COMPANY TO BE SHUT DOWN FOR THE ILLEGAL THINGS THEY ARE DOING.THEY ALSO IN MY TEXT PHONE GETTING MESSAGES FOR PAY DAY LOANS EVEN THOUGH I HAVE NEVER SIGNED UP FOR THAT IT CAME TO MY PHONE.

Posted by

on
This EXACT thing has happened to our family, with Verizon. NONE of us have smart-phones....Yet...after a long period of time, noticing that NOT ONLY DID THE MONTHLY BILL KEEP INCREASING, BUT THAT VERIZON ALSO KEPT MOVING UP OUR AUTOMATIC PAYMENT DATE, WITH NO EXPLANATION! I called VERIZON ON SEVERAL OCCASIONS, DEMANDING that they STOP CHARGING US FOR MEGABYTE USAGE...that it had been over 3 years worth!!!! It added up to over $500.00, because the way that the phones are set up....the INTERNET, OR NAVIGATION SYSTEM icons are set on the touch-screens, so that they are automatically placed in a position where, they are easily hit, when sliding up the screen-lock, to access the phone. That screen immediately pops up, and begins the internet access, and/or their VZNAVIGATOR....and the ONLY WAY TO STOP IT IS TO NOTICE IT....AND PRESS THE "END" KEY, IMMEDIATELY. We have received NOTHING FROM VERIZON, IN THE WAY OF ASSISTANCE, NOR RESTITUTION. I WANT OUR MONEY BACK!!! AND NO MORE LIES, EXCUSES, NOR BOGUS CHARGES, AND NON-SUBSTANTIATIVE REMARKS FROM EVASIVE, LYING AND THIEVING VERIZON REPRESENTATIVES. PLEASE HELP!!

ADD YOUR COMMENT ON THIS STORY

Fields marked * are mandatory. Please read our comment guidelines before posting.

*Name:

Note: Your name will be published with your comment.

*Email Address:

Your email will only be used if a response is needed.
*Your Comment:

Are you the defendant or a subject matter expert on this topic with an opposing viewpoint? We'd love to hear your comments here as well, or if you'd like to contact us for an interview please submit your details here.


Click to learn more about LawyersandSettlements.com
Request Legal Help Now! - Free