El Segundo, CADirecTV has become the latest company to face a media communications lawsuit. The company is being sued by customers who allege that it collected early termination fees without telling the customers it was doing so. Furthermore, the plaintiffs allege there was no valid contract explaining the fees.
The lawsuit, which seeks class action status, says that early termination fees were illegally collected after customers canceled their service. Plaintiffs seek a refund of fees and changes to the company's termination policy.
DirecTV has said it cannot comment on the allegations in the lawsuit.
Meanwhile, many customers are expressing their unhappiness with DirecTV's early cancellation fees and willingness to collect unauthorized payments.
"I was charged a $319.00 cancellation fee from DirecTV unfairly," Chris R. says. "I decided to bundle my services with AT&T after having DirecTV for approximately 4 years. When I called [DirecTV] to cancel I was never told of any cancellation fee, I was only told that a FedEx box would arrive in a few days for me to send back my receivers.
"A month later I was charged $319.40 for an early cancellation fee [in an unauthorized charge to his credit card]. I called DirecTv and was told that because I ordered a new DVR in February 2008, to replace my broken Tivo, I was automatically put on a 2 year contract. I informed the operator that I was never told of this contract and I was told that it is part of a verbal contract." Chris says that he later spoke to a manger, who agreed to refund the fees. However, that was not the end of Chris's story.
"About 1 month later [I] received a bill from DirecTV stating that I owed them $319.40. I call back and again explained the situation and that the manager took care of the matter. The operator stated that there were no notes on the account stating that it would be credited."
Jennifer D. says that she has also had problems with DirecTV charging her credit card despite her not selecting automatic bill payment with the company. She says that she does not dispute that she owed them payment for one month's service but shortly after learning that the company discontinued her service, she learned that DirecTV charged her card $179.17—more than she owed them. "This bill was not mailed to me, emailed to me, nor was the charge authorized," Jennifer says "I did not, nor have I ever, elected for automatic bill pay. The charge was made without my consent!"
Deborah Y. says she has also had problems with DirecTV. "I was not given any information about their 'cancellation fee' when I signed up," Deborah says. "I did not get the channels that I had requested so I canceled the service within 3 days of signing up. They have since then harassed me for $347.07 and have taken it from my checking account twice, creating overdraft fees for me both times…This experience has cost me money, stress, sleep and time. They have never had my permission to take money from my checking account."
Consumers are becoming increasingly angry with media and telecommunications companies for sneaky billing practices. Many are now filing lawsuits alleging they were never informed of early termination fees and never gave the companies permission to take money out of their accounts.
If you have suffered losses in this case, please send your complaint to a lawyer who will review your possible [Media-Telecom Lawsuit] at no cost or obligation.
Posted by Jim . Biesbrock
Direct tv would not match a competitors price at the end of my contract with tv i told the i would no longer do business with them that i was switching providers and closing my account. For three months they continued to send fraudulent bills, i called them every month and they promise to stop sending bills and to void the balance. After three months they stopped sending bills but left a owed balance and then sent it to the credit bureau.
Posted by Carole ciacchi
My my husband is 74 years old and struggling with his health. We had Att Uverse and they recommended that we switch to Direct TV because their receiver was located a distance away and therefore we were having major problems.
A salesman from Direct TV was canvassing our neighborhood and offered us the Ultimate pkg, four free receivers, $200 gift card, free HBO and Showtime, for three mo and nine months. Included in the package was Starz and Cinemax which we presently had. With cable,phone and ultimate package we whew to be locked in for two years. It was installed..when I called the salesman he said that the wouldn't honor it and it would be between $165-180.
Posted by Raymona Griffin
I believe that Direct TV is involved with credit card fraud and they should be investigated. After reading many of the stories of so many others that were frauded by this company, there is not a doubt in my mind they are complete scammers. My story, my 82 year old mother had a Direct TV charge on her credit card of $508. She is not a Direct TV or AT&T customer and never has been. When I called them to see if I could find out how this could be possible, they told me to go online to their site and file a payment dispute. I said to them are you kidding me, someone committed credit card fraud and you don't even care or want to help me figure out who did it so I could file a police report. They had to apply the money to someone's account, so there is no doubt they could check their records and figure out who illegally used my mom's credit card, but it is clear they don't care or worse, they are the thieves
Posted by Donald Hughes
AT&T has a long history of Double dipping it's customers. I will never buy another At&t product again.
Posted by Mary Harris
I also have had an issue with AT&T / Direct TV. I was getting multiple calls and mailers in regards to their $89.99 promotion so I feel for it, it turns out AFTER the first billing cycle they charged me regular rates because "I was not eligible for this promotion" because it was for new customers only and I have been a customer for more than 30 years. The agent never said anything, remember they came to me I never reached out to them.
so after 10 calls to AT&T speaking with 3 countries and 7 states, I am no further now than I was 2 months ago they are still charging early termination fees, along with late fees and my bill is now $568.26. I refuse to pay them these fees I feel it was false advertising and unethical of the agent to even signing me up for the promotion. She knew I had been a long time customer from the get go! I have been robed by a company that I stood behind for over 30 years.
Posted by Chad Schwering
Helped my daughter by paying a small portion of startup fees. Today on 7-11-2016 DirecTv pulled 2 draws on my acct for $300 each, costing me 2, $15 overdraft fees. Both I and my daughter have been on the phone to them. Awaiting reimbursement, but I want overdraft charges as well. I have never authorized any payment to them outside of initial startup fee costs.
Posted by Ted Rork
Everyone send this website to your congress representative. If you don't then you'll only be whistling in the wind.
Posted by Robet Dineen
I am a disabled Vetran with one leg I cancled Direct TV 2 months ago , They Billed my Debit card $424.00 a week ago When I only had $135.00 in my Account! an the Bank! let them charge too money knowing I didn't have enough too cover it! an as soon as my Disable SSD got too the back they took the money Plus! bank charges of close to $100.00,, seams the banks don't care who can use your card or what amount! cause they will Just make money from you Getting riped off ,, Don't know what im going too do this month I don't have the money too see my doctor
Posted by Louie J
I cancelled my service with directv a month ago. I was at ihop eating alone and I handed them my card to and they came back declined. I paid with cash and checked my account on my phone. These bastards took every penny out my account in the amount of $476.30. I used the card attached to this account once to pay my bill. Never did I authorize a autopay. I called my bank and put in a dispute that will take 3-5 business days, in the mean time I just have to figure out to eat and fuel my van that I use for work
Posted by kim
I cancelled my direct tv after they did not honor the prices they quoted me. I told them to remove my card on file and twice told the woman they did not have my perimssion to charge anything. The card was supposedly removed at that time. 4 months later they charged me almost 400 dollars without permission. I called them to tell them that they did not have permission to charge my account and the guy said thats not the way it works. He was argumentative and didnt even look at the notes in my file. I know they are not allowed to charge me without permission so I called my bank to open a claim. I will never use direct tv again. They are not a good company, have horrible service, and do not follow the law apparently.
Posted by Steve
They just did it to me, overdrafted me for $369 three months after cancelling
I never gave them authorization to use my card ever
If they were here I would beat the living sh*t out of them
Posted by DE Beasley
I cancelled my service after less than a year with these people. Returned their equipment and was told of a cancellation fee. I said OK, I'm good with that. I'll call back and pay with a different credit card. A few days later, I noticed a charge on my checking account for $244. I'm like WTF! I immediately call my bank and told them Directv made a FRAUDULENT charge on my account. I never do auto pay with no one. I had called in once or twice to pay my bill with my CC number. My bank returned the charge. I won't ever give out my banking, debit or CC card info again to these thieves. All of these companies are pretty much incorporated thieves.
Posted by emdayton
I just got off the phone with Directv (who is now owned by AT&T) and I am being told that a previous person at my home had a Directv account and never paid the bill. I was not a part of that account. I did not cosign or apply for Directv with this person. This account is also backdating to 2011. I am now being told that I cannot have Directv installed until I pay this balance off.
I signed up for this service during a visit to AT&T. I upgraded my cell phone services with some of those upgrades contingent on my apply for Directv. So now, if I refuse to pay for someone elses balance what is going to happen to my cell phone plan?
I'm contacting Verizon now. I will gladly pay out the @ss in cancellation fees before I pay for someone elses bill!
Posted by kellie hart
Last year in June, after heavy marketing from Direct TV and 7 years of being their customer, we decided to accept the "Genie"-no additional charges- and they came out and installed it. When we decided to cancel Direct TV two months ago we were told that we would be charged an early termination fee. I asked how that happened as we had been with them for seven years and was told when we accepted the Genie install we accepted another two year agreement. To which I asked Maggie to prove it. Prove that we signed something or recorded hearing someone tell us via recorded phone conversation that we knew this as we were never told. She continued to read off of her "disgruntled ex-customer script" and never varied. I could probably do her job now as I heard her say the same thing over and over. The real blow though came when they decided to just take the money out of our account- Cuz according to Maggie- we had agreed to that as well and again she could not prove to me that I had. So long story short- they stole my money. STOLE IT. Should not Law enforcement be involved here. It's like a burglar can come in and take my stuff because by leaving my house to go to work I had agreed for them to take my stuff. That is what Direct TV just told me. Because I agreed to take their service, I also agreed for them to plunder my account.
Posted by Sally & Jim Mcvey
I paid a bill for my daughter last year, today Direc'Tv took $500 out of my checking account. I never authorized them to save my card information or to make any transaction on my card
Posted by Jacki lynn Ewing
I too cancelled direct tv and my balance is now up to 1400 dollars saying I broke my contract which I never was told I was in all I did was get a new eve did not change my service. Well now they took 729 dollars off of my son's ssi card. With out my permission. First off this was not even my money second off I did not authorize this and it is illegal to garnish an ssi check. I was not inrolled in auto payment I called every month to pay my bill.they are no saying because they have my card on file they are allowed to take out any outstanding debt no one is allowed to garnish a ssh check but the government so how do they keep getting away with this please add me to the class action suit
Posted by David Brewster
I had been a Directv customer for several years during that time I became dissatisfied with their service. When I initiated the service I did it at a kiosk in a Big Box store. The rep offered to add NFL package for free. I said I did not watch football and he countered its free so I let him add it. A little over a year later I saw a charge for NFL package. I called Directv and rep I spoke with said that it renewed automatically and they do not send out renewal notices. The response was in essence “so sorry to bad” and I was forced to pay the next year’s fees. In 2013 I went to Europe for six weeks. I called and asked for a temporary suspense of service. Directv said that was not possible. Addtionlly the fees had gone up to over $100+ per month and the billing which had been done as a package deal with Verizon was confusing and never seemed to be correct. For these reasons and the fact that the installer was unable to connect all my televisions I canceled all service with Directv.
Sometime in the summer of 2015 I received an unsolicited phone call from Directv. The call was from the “win your business back” group. A very pleasant woman asked me why I left. I explained my reasons. She said in essence “we didn’t treat you very well - will you give us another chance?” She offered to clear up all disputed charges with both Directv and Verizon-an amount of more than $200.00 and she offered a package of $49.00 a month. Unfortunately I accepted. When the first bill arrived all the old charges appeared on it – not what they promised to make the deal. At that point in my view Directv had broken the agreement.
I called Directv that day. We end up in a three way phone call with me, the Verizon rep, and the Directv rep. The Directv rep assured the Verizon rep that Directv would assume the back charges. The Verzion rep asked the Directv rep to send an email assuring that Directv would assume the charges. The Directv rep agreed to do that. I do not know what transpired with regard to the email. I was asked to provide Directv a credit card so that the monthly fees could be charged automatically. Directv said the charges were so low that they need assurance to cover costs. I did that via email.
The next’s month’s bill again failed to remove the old charges. In a rage I called Directv. The young woman I spoke with seemed indifferent at best. When she said essentially I was responsible for the problem I said in what was a very angry tone “Cut the damn service off!” When I turned on a television the next day service had been discontinued. I got a bill from Directv for well over $1000 (now $920 as I have returned their equipment).
Posted by Belynnda
DirecTV took over $1,000 out of my bank account that was my rent money van payment and insurance. I am disputing it. They told me I signed a contract so they could do it. I did not authorize this payment. The only income I get is ssi and its direct deposited into my bank account every month. Can they do this??
Posted by cathey neuman
I noticed that I had a phone line and a hole other cable put in while I was gone? And my TVs were progamed to other things did my husband do it with out me knowing? Also he had stated off to me he could see what I was doing????
Posted by Devera West
I just found out that DIRECTV has stolen $315.11 from my bank account. My mother had been a FAITHFUL DIRECTV customer for over 16 years since 2000, paying over $33,600.00, I paid her bill a couple of times and she's since passed away. Well now they've STOLEN MY MONEY, telling me some bs about "they keep credit card information in case there is an outstanding bill that needs to be paid"......THE ACCOUNT WAS NOT MINES....SO THAT'S STEALING. THIS IS WHY THERE IS SO MUCH CREDIT CARD FRAUD.... I talked to billing and was told they have to submit my request for MY MONEY to the FINANCE DEPT, what does the finance dept have to do with billing stealing my money. I did not authorize them to do this, I never signed up for automatic billing, because I only paid a couple of times......Please include me in a class action suit.....DIRECTV ARE THIEVES.
Posted by Eleanor hardeman
Direct tv take 568 off my card with out me tell them i never had direct tv before how do i go by getting my money back
Posted by jay and Kim
Isn't this PATHETIC. We too contacted Direct T.V. and set up a service for phone, internet and cable. We were quoted 120.00 for all three. I had to call in for a question ( D.T.V. ) after just a few days and went over a few things and found out that are bill had gone up to 150.00. I called and talked to both Direct and Century Link and got the run around. Finally I talked to a Sup. at Century link who couldn't believe all the problems we were facing. He gave us free shipping on the modem, free install, and a couple of credits including a 45.00 good faith credit, awesome huh, RIGHT. He couldn't understand how Direct could be charging us only 120.00 as he knew what the charges would be with both companies so we did a 3 way conference call with Direct. We talked to a Direct Sup. and he couldn't explain it either other then to say the initial rep who set up our Acct made a mistake. But we were told that the C.L bill would be 54.95. He said he would put notes about are conversation in the Acct. So were still after over a month trying to get D.T.V to lower are bill to the original 120.00 we were promised. Now we get our first bill from C.L ALONE for 130.00, WOW. More then what we were told our bundled pkg would be all together. Called them and were told that our bill wasn't in the computer so they couldn't go over it with us and call back. so before we can call back we get another bill, a disconnect notice. Again call back and were told the same thing our bill were not in the system so they can't go over our bill but call back. The second bill from C.L. is 120.+ unreal. I call back and ask what is going on. Well we don't offer any services for 54.95, we have no idea where you came up with that number. LIE UPON LIE ! so I ask them about our credits and free this and that, well there is nothing in the notes stating that you were ever offered any. So I give them the Sup's name and the date I talked to him and that there should be notes confirming what I've said. Nothing. Well transfer me to the Sup then, nope we can't. So I go back to D.T.V and question them, hey you guys are the ones I went thru to set this all up, you guys are the ones who promised us this bundle for 120.00. You never mentioned C.L. initially but regardless you need to honor this contract. Well they passed it off as CL's fault. I told them that C.L. didn't quote me that price you did. So D.T.V. raises their initial price, C.L. raises there price. No one honors the said quote/contract. No one gives us the credits promised. our 120.00 bundle is now over 200.00. We never received our 100.00 gift card we were told twice had been mailed. So we try to end our service as soon as we get the first bill basically but find out that were beyond the early termination time frame ( How would you know you would want or have to until after the initial bills ) So after roughly 60 phone calls and 15+ hours we have gotten no where. Glad I've taken the time to document all this for what good it's seems to have done. So now I cancel our services and guess what they suddenly tell us that our bill is back to the original 120.00 we were told. O.M.G. How is this possible, how can any company get away with this, how do we have no recourse, and now i get to look forward to our bank Acct debited by these criminals !!!
Posted by Dina Bondeson
I have never had Direct TV.
I did however, pay a $29 start up fee for my mother almost half a year ago off of this card but she no longer has service with them.
On 1/28, there was a charge of $12.18 (like a "test" withdraw)
I thought that was odd, but didn't have time yet to call and ask about it.
I then got paid on 2/03. Got ready to pay some bills after work this day, and got a text from my bank of a transaction of $387.92 was approved.
I called Direct TV but they were closed, so I called at work the next day. Got customer service, who told me that I would have to fill out a form online and it will take 7-10 business days to process them even to call me back regarding the issue. I have children, I work full time, and cash on hand is needed every day in my life. I did research on them, and apparently they are pulling this on many other people. Very sad that ANYONE should have to go through this horrible customer service.
Posted by Deedra
I've had the same problem. They took all but .20 out of my account. Is there a lawsuit in progress I can join?
Posted by William Bell
I bundled phone internet and TV with Century link in Sept of 2015. The deal was, according to their advertisement, for $54.95 with a price lock of 3 yrs. and Direct TV for &39.99 (Ultimate Package) with a Free Whole Home HD DVR , plus a $200.00 Visa prepaid card . After the so called free installation, It cost me $31.00 to activate the Direct TV installation. It turns out that none of the offer was true. I didn't get the TV for 39.99, I didn't get the $200.00 , I didn't get the free DVR. and my TV Bill alone has increased to 250.00 per month according to my latest Bill. Direct TV blames CenturyLink and CenturyLink blames Direct TV. so here I am without recourse other than to cancel Direct TV and pay a penalty of $390.00 . Fraud and deceptive advertising is a common practice with most Cable Companies , Satellite providers such as Dish and Direct. While the consumer bears the brunt of their greed, their CEO's and powers sit back and laugh at us humans who expect but don't get Honesty and fairness . Apparently the Integrity of their business means little or nothing as long as gouging the public fills their Coffers
Posted by Lakeysha johnson
Dtv just did the same thing to my account. They charged my mom account 679.00 and it's Christmas time she is furious so am I. They told me we wouldn't get our money back we shouldn't have canceled.they service was horrible and I had a bundle pack with ATT. it has to be some thing we can do about this. Please help
Posted by A. Slater
I just recently checked my back account this morning and found that Direct TV made an unauthorized charge 261.90 for an early termination fee. This money was set aside for my childcare, car insurance, and gas until next week. I just paid them $50 on last Friday which was authorized but the 261.90 was not. I would suggest to anyone that is considering getting cable through them to look elsewhere. They will go beyond the boundaries that ensures your financial safety. DO NOT GIVE THEM YOUR DEBIT OR CREDIT CARD INFO. Incase a termination is necessary for any reason they will get your money without your consent.
Posted by Marvin Wiley
Very similar story. My card was on file after paying my girl friend's bill. When she cancelled her service they took money out of my account. I had my credit union get the money placed back into my account. A few months later Directv take the money out again. Stating that they denied the dispute. This of course means they are the only ones making the decision. This time the credit union claims there is nothing they can do.
Posted by TOMMY SEAVELLO
My wife and I were just moving into a new home with our children and our grandchild and thought that the advertisements for DirectTv looked promising. Fast forward a couple months, the cartoon channels start disappearing and the shows that our 3 year old grandson loves watching are gone. We decide to cancel and then we deposit my paycheck which we were going to pay electric bills and car payment with, only to find out that they decided to take 432 dollars out without authorization. When I called customer service, the rep told me that it was authorized when the contract was signed. We never authorized automatic payments because of situations like this and not knowing what is about to be taken out of our account. Now I am dealing with the bank about this and thankfully the electric company is understandable and will wait a couple days for payment. I dont understand how a company such as this can get away with robbing those whom are trusting them into their homes. I would like in on this lawsuit if it is possible. This is unfair, illogical, and if this is the way companies can act, then what can us as consumers do? They stole from us, simple black and white by the letter of the law, what recourse do we have but to fight back. When I called them they gave me an address that was similar to ours but was incorrect. Our street is a split street and the address that our bills have been going to is on the other side. Please contact me if there is any notification or update. Thank you.
Posted by Courtney Farmer
A recent divorce, new job and getting robbed set me back a bit in the financial department. Let's just say I've had better years. The plus side is that my job is pretty great but it has occupied my time taking me out of town. Now, recently when I returned home I realized I still needed to return my equipment. Oops. However, following this, over the past three days I have had $1130 charged to my debit card without my prior knowledge. Now generally you receive an email thanking you for paying or some formality of that nature-- I received no notification of this before, or after. Now what I don't understand is that they're able to save info to freely deplete someone's account without their consent. What I also don't understand is the manner in which it was taken. Three different transactions? It's as if they said "let's try this random amount-that worked! let's try another tomorrow!" In addition, when I called I pleaded with the rep to let me simply set up a payment plan instead of taking my rent money and she said it's what I signed up for and she can't help me and I "should have read the fine print." No empathy or anything. We are all human here, and everyone has their struggles. In these past 72 hours I have been forced to get a title loan, sell more belongings and maybe I will be able to pay rent this month. Now whether it was in the fine print or not that my cancellation fees would be exorbitant is a moot point as I couldn't afford to keep the service anyway after the turn my life took as of late. I wasn't a huge fan of the service I received after ATT took over but who doesn't enjoy their DVR. All I asked for was a little sympathy and some time to pay. Now, I've had to freeze my account, open a new bank account, and hopefully I'll be able to make it on this gas tank to salt lake city for work. I have since disputed the charges with my bank and will continue to do so. I'm at a loss. I have never experienced anything like this and hearing that nothing can be done about it is ludicrous. I have worked in customer service my entire life and something can always be done.
Posted by khart
I relocated in February 2015. Direct TV continued to debit my account for $207 each month. I realized this in April and called to seek a refund. I was told that I never cancelled the account and was liable for the services. That was April 14, 2015. Unbelievably, I realized that they continue to debit my account each month. I am again told that I did not cancel my services. I finally stopped it in October, by cancelling my debit card. I was charged nearly $1800 for monthly services at a home I no longer occupied! If anyone has insight on how I can approach this, please advise. I have had significant stressors during this time and was not able to monitor my account. This should not cost me $1800. I need to take legal action that will grab their attention. It is obvious that they have been doing this for years and getting away with it. Why?? Has anyone had success in a situation such as mine?
Posted by nesha
Everyone go to FTC website they do not handle each individual ckaum personally but it helps to Starr an investigation against their company. I am currently going through the same thing with them TONS of lies, stealing and run arounds so I am doing everything I can and if we can all report them to a legitimate "authority" something can be done!
Posted by Lee
I just got sucked into another 2 year contract when the lying rep told me they were upgrading my receivers for free because I'm such a great customer. He lied to me about how much my monthly bill would be, and in that case I see it as HE broke whatever verbal contract we had. Is it possible to go to the bank and simply ask them to block Direct TV from taking anything out of your account for now and forever?
Posted by Bruce Erickson
Direct tv took money from my checking account without notice or permission !!!! And I can't find a lawyer in the USA to help us !!! Just got turned down by a firm again!! Just five minutes ago!!! Somebody has to have the balls to help us!!!? Please . I bet if I debted their account there would be hell to pay and I'd be I jail !!! This is cyber theft !!! This is a crime .. !!! The person I talked to told me go ahead sue nothing will come of it!! Are you pissed at this like me??? What is the world comming to??? Their so big nobody will go against them ??
Posted by Daniel smith
I had money taken out of my account for my x wives account and I called and plainly told them not to touch my account in anyway but, they did. They caused me to overdraft my account several times, I need something don now.
Posted by Angela Moon
Directv charged 721.33 and 10.56 from my debit card which was not authorized. The account was not in my name but my ex's name. I was furious and the bank could not do anything. I paid his bill once and this will make me never again pay anything with a debit card. I am so mad because I am a single mom of two and they took almost my whole paycheck. What a bad business and they are liars too bc they promised a refund and never sent an email. The bank could not even get my money back from directv.
Posted by jamie snyder
Dtv charged my boyfriends bank account 184.36 without his approval, now its in the hole and all they can say is we can charge the card because they have it saved to my account. When i made the payment i was told it would not be saved. Can he dispute the payment at the bank since Dtv won't do anything about it. The manager actually hung up on us tonight how professional is that?
Posted by Scott sharp
The took 350.00 after I said no to the payment they put me in overdraft what can I do
Posted by Monique
I just had the exact same thing happen to me. I was charged $427.58 im currently closing on a house soon and they are monitoring my account. I suppose to have 2 months of mortgage in the account. Smh I disputed this with my bank I pray everything turns out okay.
Posted by veronica spires
I woke up this morning to having $524 dollars taken out of my account. I never authorized this transaction. So I had an overdraft put on my account for over 300 because of them. I am a single mother and this is just wrong.
Posted by Ken
After being laid off from my job I called to cancel my DTV. My 2 year contract was up and customer service told me I should "suspend" my account. She said this way sometime down the road I could simply call them and they would activate my service again. This sounded fine so I agreed. After 7 months we get a $240 entertainment bill on your phone bill from DTV. I called DTV and they said when you suspend an account it automatically reactivates in 6 months! Customer service never told me this! If she had I would have never agreed to that. Now after countless phone calls I cancelled and sent my equipment back. I've been told all disputes are handled online! Now I just submitted a form online that says it will take 10 days to process! Just got another bill today from DTV saying I owe $480 now.
Posted by Laura Goff
God Damn Thieving Bastards
Posted by Isela Forward
Ok...We definitely NEED some answers on how to put a STOP to this harassment!!!
I ma also going in circle with this company!! I moved a year ago and in the new apartment there is no line of service, so Direct TV decided to cancel my account and charge me with 180.00! fortunately I had changed my debit card because the one on file for Direct TV was old and I needed a replacement...so they never took the money out of my account..but I am in collections now and this is damaging my credit!!! I NEVER CANCELED!!!
I cannot believe the amount of complaints I have read and NOTHING has been done against this company!!!
WE NEED HELP!!!
Posted by Lisa Ketchum
I was charged for early cancellation charges and I never signed up for another year. We were having trouble with our box and because they repaired it they said it renewed contract. They also charged bus for 199.00 dollars worth of movies that we did not rent. The error was in the box they took and replaced. So they are saying we owe them 350.00 and the 199.00.
There is no talking to them they just pass you from person to person
Posted by Felicia nunley
I've just been notified that because my card # was linked to someone else's bill do to me making a payment for them, now they canceled their account now direct tv is going to charge me for their fees is this legal and how can I stop this from putting me in debt with my bills
Posted by helen sawyer
i had directv for years on and off. they were not only rude ,but last time i canceled they gave me a hard time, it took me several days and a bunch of crap to get them to cancel service. i will never use this service again. first of all they keep raising the bill and custemer service is the worst.
Posted by Paula Sanchez
I had Direct Tv service I started with a low bill not even 4 months after my bill went up to $315 I called and they said that was what my programing charges were I was like no I do not want your service I refused to pay.
Posted by S. Ressler
Sounds like everyone here got screwed. I had DirectTV for about 4 years total. Moved, had it for the 2 years (because I 'automatically' renewed when I moved). discontinued service, sent everything back... Everything went great for 10 months. Now I get a $476 charge to may account and Direct says they have no idea why. I was a '5 star' customer and my account is closed..... Seems fishy, but I have a dispute started with my bank and we will see.....
Posted by Jessica Washington
July 21st they took $548 out my bank account for my aunts account that I used my card to pay because she don't have a bank account. I haven't made a payment for her since February, how can they do that. I'm a single parent of 5 kids with no outside help from any agencies or family. I work part time and go to school. Did anything work?
Posted by James
How did Directtv get my new credit card number. I would like to know. I called and as always get the clueless customer service rep.
Be careful as Directtv will get hold of your cards even without permission.
Posted by Russell
Direct tv took $824.00 out of my bank account without my permission the account wasn't even in my name, yet since my card was used once before to help a friend pay his bill they had the right to do so.
Posted by Lisa Strup
i find it extremely irritating that this company somehow gets away with this! It always their fine print, ok well if it's all knowing and ok to do, than why must it always be in fine print??? If they weren't being shady than why not print in bold? Because they know that nobody would go for this ill designed contract. They just took my rent money. All of it. It's such a pretty picture to invision my 4 daughters and I living in our car. But hey direct tv share holders are doing fantastic, probably on vacation while we will be evicted. Yeah Real cute direct tv.
Posted by marie
I had Direct TV 1 month I canceled after finding out that their package price and guarantee was not to par and found out that I am disabled no longer able to work, anyway I called and the lady asked me to do a 6 month thing, I informed her that I really can't afford it now and do not want it and was well within my 30 day limit anyway she said I had to do the 6 month hold. Well nothing has changed I am still disabled no income still living with my daughter.
They sent me a box for the equipment yet to be picked up I informed direct TV that it's on the porch and has been for three weeks now, yet no on picked it up I contacted them today told them if it's not picked up I will obtain a police report that they failed to pick it or up have UPS pick it up.. UPS stated that Direct TV has to order it. IDK
Anyway I received a text today stating they tried to charge me account 585.00 without my permission, I was told I owed them 10.25 yet I told them I dont have it yet and that they do not have permission to take anything from my account to removed my info, I also informed them that any money going into the account would be from Social Security and that I revoke all permissions.. Copy of email in my possession..
My bank canceled my card re issued a new one and they filed the a fraud alert in my behave. They are crooks!
Posted by Jesse Hall
Direct tv took $536.00 out of my bank account without my permission the account wasn't even in my name, yet since my card was used once before, now I have 2 days to sell anything of value I own to come up with $1300 for my mortgage or I will be foreclosed on, how is this legal? When I called the said since it wasn't in my name that I can go to my bank and contest the charges and get my money back but my bank isn't open till Monday and I work till 3:30 and there is no telling when I will get my money back, thanks Direct TV for being the sketchy low life thieves.
Posted by Jack Root
In 2010 DirecTV (DTV) began replacing all personally owned Digital Satellite Service (DSS) Receivers, with their 'Improved' receivers. This exchange was advertised as the "MPG Swap" and was represented as "Free" No Cost Increase or Contract extension.
For the next several month's my bill showed a $6.00 charge ("Rec. Fee") followed by a $6.00 credit. Then the fee was gone, as was the credit, but my programming fee went up by $6.50 per mo.
Received an E-Mail from DTV, that receiver rental fees will no longer be listed seperatly, but will be included in the programming fee. Am I the only one who smells 'deception'?
With 10's of thousands of Thompson DSS receivers out there, I can't believe I'm the only one paying $13.00 a month, for something that was supposed to be free. Class Action anyone?
Posted by Dale Meldgaard
I have the same question as Mr Frank Harmon: Direct TV has misrepresented there services, failed to disclose and failed to inform. All I want is out of my contract. Is there currently a lawsuit in progress that I can join to penalize them for their actions?
I had planned on canceling my service on June 25, 2015. Now, I am afraid to do so. Please advise.
Posted by Karen S Martin
When I called to subscribe to Direct TV they requested a $230 deposit due to my poor credit (I had been laid off work and living was very difficult), I gave it to them using my debit card. Upon receipt today of my second statement I called because there was a charge of $2.15 labeled as a "Regional Sports Fee". I don't watch any sports nor does anyone in my household and I had specifically declined their offer of a trial version of their sports program at the time I ordered service; so why am I being charged a regional sports fee. I was told that this fee is based on my area and it was not possible to remove this charge. However, they continued, if I added an additional 45 channels at a fee of $6+ per month, they would take all sports off my TV. Laughable isn't it?
So I went onto my next issue, when would I receive the return of my "deposit" of $230? I was then told for the first time that this deposit was non-refundable. I questioned how/why a deposit is non-refundable and why it was that it was non-refundable. I was told that because of my poor credit I was required to make a deposit and that it was marked non-refundable. I never received a reason why it was marked non-refundable or why I wasn't told that it was a fee, not a deposit. They chose to illegally mislead me, calling it a deposit and not a fee. I told them that I knew they recorded all their customer service calls and they could review my call from February 2015 to verify what I was told. I requested to speak with a supervisor which they happily agreed to, though it took quite some time to get one on the line. The first thing the supervisor did upon connection to me was to give me her name and tell me that she could not change anything with regard to my deposit. She listened to me, and agreed on every point. She spent quite some time reading, but was unable to do anything. I was getting quite angry by this time and told her that I understood she couldn't do anything to change my non-refundable deposit to refundable but surely she could transfer me to someone who could. At this time she informed me that because I had just today received my second statement I waited too long, I missed the time frame in which something could be done.
I was never transferred to anyone with the authority to change my deposit to "refundable". The supervisor did however tell me that I could get with my bank and dispute the charge on my bank account. But she then informed me that while I could get with the bank and make a dispute, Direct TV would then place the $230 charge on my bill so that I would owe it anyway.
For a corporation as large as Direct TV (now owned by ATT) to deliberately mislead a customer and steal $230 and then have their own people admit the wrong doing but not do anything to remedy the problem is unconscionable. You would think that a company that has already been in hot water with the FTC for "misleading" customers, would have learned their lesson, but I guess they feel that they are above all that. I willingly recognize that my poor credit is cause for the assessment of a deposit to guarantee my account. The whole premise of a deposit is that it will be refunded to you after a specified time period or that the balance of my deposit will be applied to the final balance on my account at the time I end my 2 year contract. Unfortunately according to Direct TV supervisor, Luwaan in Georgia, it will not happen in my case. They just took away my right to make an informed decision as to whether or not I want to agree to the privilege of giving them $230 which will never be returned or refunded. Direct TV illegally misrepresented to me that the $230 was a deposit when in fact it was a fee.
Posted by JE Miller
Every comment that I've read on this page is correct is every way. DirecTV is a criminal company that needs to be stopped and dismantled by our state and federal government and their $12 million annual salaried company President indicted on federal charges, he has the policy power to stop all of this.
I went through the same DirecTV bullshit as everyone else with overcharges, unauthorized charges, bank and credit card issues. There is no written contract with DirecTV, everything is verbal on the phone. It's time to start another class action lawsuit against DirecTV as apparently they didn't learn from the first few lawsuits however they paid out millions to the consumer.
Contact/send letters to the BBB, your state attorney general and the Federal Trade Commission about how crooked DirecTV really is and what they have done to you as a consumer. Get in on a class action, it's time to put a damper on DirecTV's criminal activity.
Posted by ryan schweitzer
I was a happy direct tv customer. Never had a single issue. Then due to a disaster we lost our house. We moved and did not switch over service right away. Then one day 500 was missing from our bank account. I was informed by customer service that my suspension was not processes properly and my account had gone into collections and that notices were sent to our former address. Crazy idea direct tv. Call me. At least let me know you are going to take money from me.
Posted by Nick Alford
My wife, 2 year old son, and I moved to a new house 2+ months ago, we had directv at our old place and decided to do the movers deal, paid them $175.00 in advance to set up equipment at the new house. When the technician came to install the dish, he could not get a line of sight so he could not install causing my contract to be voided. I Contacted directv and it took me 3 customer service reps and 2 managers to cancel my contact. I had a half months bill still left on my account so they used the $175.00 to credit that to the half months bill and refund me the change. (none of this happened) Fast forward to today. After not having directv for 2 months, they decided to charge $194.63 to my debit card. (I have never authorized them to make automatic payments or charges. I always did one time payment online) I contacted them and was told that it was for the final bill (which was paid with the $175.00 plus a late fee. I told them about the moving fiasco and was told that They will investigate it which can take up to 10 business days.
This couldn't have happened at a worse time, my family is already struggling being a one income household, my wife went to buy groceries and my card declined. Most of our bills have been paid but now we have no MO we for food for two weeks. Thanks Directv, I will proceed to let the world know about how your company scams people.
Posted by tara
Directv took out 445.00$ out of our debit card bec I had paid the bill they said they can do that without permission. I think this should be illegal. Ive contacted the bank and trying get it straighten out but probably wont be able to. I also contacted bbb. Has anyone had any luck on trying get money back..
Posted by Sean Miller
What I don't understand is how they can call it a contract and continue to raise prices. I will ride out our contract and go to Dish Network
Posted by MaryR
signed 2 year agreement with fixed price, salesman said this price would be good for 2 year term 6 months later we got a price increase per tv, we sent a letter about increase and no response from them. when does price increases stop.
Posted by Vicki Woods
We have been with DTV for nine months, and they just raised our bill. The man I talked to Vincent said every ones is going up. I have a TWO year contract with them, I did pay my bill the entire amount, which I plan on getting back. I’m going to get my ducks in a row, go thru all my bills, get a new visa, and pay my bill some other way.
Posted by Zachary Goldschmidt
I was also charged an early cancellation fee by DirecTV. We bundled with CenturyLink, then CL screwed us over. We were told we were not bundled, so there was no 2 year contract. DTV sent us a bill for early termination even though we never had an agreement with them. When we called them to dispute, we were told DTV has different practices than CL and we were in contract with both. Further, CL did not pay DTV, which caused DTV to shut off our service. DTV called stating they wanted their equipment back, but did not inform us of any fees. When I asked if that was it, the rep said, "Yes." After receiving the bill, we called and were told we should have made an effort to continue our DTV service and we wouldn't have been charged if we had stayed with DTV. Unethical and we want in on this class action lawsuit.
Posted by DWAYNE CORNWELL
THEY TELL YOU THERE ARE NO START UP FEES. THE4 FIRST THING THEY DID WHEN I GAVE THEM MY CREDIT CARD # WAS TO CHARGE 21.00
Posted by cmyers
Canceled direct TV in November 2014; they took money out of my cjhercking even though were told not to, causing a overdraft charge, direct TV chargers for equipment not returned, even though it was returned, direct TV would not let me lock in the rates. They said it was my fault it was not locked in. Also my bill was suppose to be 29.99 a month. However it was never less than 89.99 a month, when I asked why the difference, I always got the run around. Now they are trying to collect 436.00 dollars, saying I owe it when I don't, also my house was damaged when they installed the service, I have been fighting with them since September 2012, to fix the damage. I don't know how they stay in business, with all the fraud they do.
Posted by Sherry Vogel
After 14 years we cancelled service to Directv. Other than the first two years, I never had a contract with them nor was ever told one was automatically added to my account. I had an early cancellation fee of $260! I spent TWO FULL HOURS on the phone arguing they never told me about a contract and they couldn't provide me with proof of my signature, a recording of my voice saying it was okay, or the written contract. I was also transferred to different "supervisors" who would tell me the same thing over and over that it came automatically for two years with the lease when I added a room. That was never explained to me. After reading other comments, I'm in the same boat with many. I want in with this lawsuit, too!
Posted by Sherry Vogel
After 14 years we cancelled service to Directv. Other than the first two years, I never had a contract with them nor was ever told one was automatically added to my account. I had an early cancellation fee of $260! I spent TWO FULL HOURS
Posted by Michael King
Cancelled service Jan. 2015 after 10 years of service. Sent back cards. Receivers were not requested to be returned.
Just got a bill for 140.00 for Pay for view from 2008 and up.
What is my liability. Texas has a 4 year SOL on debt, is this just loans and such and would this be outside that law.
I contend it is their problem I did not pay, If I even ordered these movies, as their system did not account for the Pay for view. I do not remember ever ordering many pay for view movies.
Should I contest this? I have asked for itemized list of charges and bills for the month following the charges to see if I did indeed pay for them and would be paying twice if I paid this bogus statement.
What ground do I stand on. It appears Direct TV actually has a website advising they have all kinds of rights and to pay bill, to avoid hassles.
Posted by April Adkins
I want in. I was lied to to get their services...they can out and installed their equipment in my home and the next day I realized that I was lied to. They said they had something like netflix on their system. That I would have access to over 10,000 movies to watch anytime. Well when they install it takes 12 hours for the movies to download, well I go to bed get up and go to work the next day...I come home and look at the so called almost like netflix...well you have to pay 3.99 and up for almost every movie...the only ones that are free are like 1950's movies. So I called to cancel and they told me I was over my 24 hour grace period and would be charged $480 to cancel. They tried and tried to get me to stay offering a $25 credit...WOW! I even got a $200 gift card for joining and they stopped it but still charging me the $480...they are nothing but liars and thieves.
Posted by Edward H Furlott
I had problems also as they tried to charge me for the free installation. They wanted my bank card number. Well I opened a account and got a debit card. I told them I wanted to be billed at home. They said they just needed a small payment on my card Well they took out about 30.00 dollars and billed me at home. In the mean time as I found out they were crooked and a predatory company I imeadiatly closed my account just to be on the safe side. when they took out the small payment I was promised a 50.00 credit and a prepaid bank card for 100.00. Well I have to Yet to get either.Any time I had problems I spent Hours on the phone.When they Installed the system the told me they would have to come back as the ground was frozen. When the ground was unfrozen I told them to get out here and bury the cable. they told m there would be a 50.00 charge I told them I wouldn't pay it and if it wasn't done they could count on legal action being taken.I must say this is one of the worst experience I have ever Had. The only thing I want to tell you ,don't give them a credit card or debit card number. Once you give them your number , it s like giving them the keys to your bank. I am a business man selfemployed for 53 years And I thought I have seen every thing, but this gets all I have ever seen. Good luck if you deal with this outfit, you will need it.
Posted by Roberto rijos
How can i be part of this lawsuit direct tv over charged me an stuck me with about 1,000 in cancellation fees
Posted by Denis Carr
So, to begin, somebody at DirecTV took me off of my autodraft payment schedule which has worked well for years. That resulted in a "late notice" for an overdue payment. An unnecessary phone call to to "customer service" resulted in a reversal of the late notice and a $5 call-in fee. That was cancelled with another unnecessary phone call.
Now I'm starting to get the picture about DirecTV.
My latest DirecTV bill--on autodraft--showed a new charge for "Regional Sports Fee." Upon questioning customer service I learned that my subscription package has for years always included these "regional sports" channels, though I never watch them. In other words, my subscription package pays for these channels and, yet, I'm now supposed to pay for them again--a double charge--through this new sports fee. Foul!
Of course, there was nothing that customer service could do about this. It didn't take much challenge before the agent realized he wasn't as helpless as he might have thought.
Oh, and I made it quite plain that there would be no $5 service charge to me for using "customer service."
Posted by Lachell
Woke up this morning and logged into my bank account to fund out i was charged $605 worth of cancelation fees from direct tv. I was not in auto bill pay nor did i authorize this payment. I called direct tv and told them i did not ok them to charge my account at this time they told me there is nothing they can do. Not only did they take our rent money they put my account into the negative and was charged an overdraft fee. How can they get away with charging an account without ones consent? Plus we were no longer thier customer.
Posted by Vicki Rock
I canceled my directv contract a few weeks ago. I checked my bank account this morning to find they went into my account and took 660.00 dollars out using my debit card on file. That was money my husband and I had saved to cover a check that was written to pay the down payment on a new vehicle we had to purchase when our old own broke down. When I called I was told they were sorry but it is their policy to do that to help my credit score. I could care less about my credit score right now. It's our only vehicle. Since it was done with my card number and not a check there is nothing I can do to stop them.
Posted by Erica
I have had directv for a little over 6 months and they are liars overcharging me more and more every month. I literally have to call and dispute my bill every single month.Last month they overcharged me 45.01. I had to call and they finally took off the amount that I was wrongfully charged, only to turn around and sneak it back on this months bill. I am done, DTV wouldn't take it off this month.They are thieves!
Posted by Ellen Crosby
Last December I canceled my account with Directv because it was getting more and more expensive and went with a local company namedFidelity. Well at 8pm last night my phone dinged letting me know that I was overdrawn 499 dollars, when I went to look, Directv had charged me 700.51 dollars. So I immediately call them wanting to know what was up. I told them this was unauthorized and they just bounced the crap out of me. After being transferred 6x and had to explain that I returned the items and all I owed was 200.00, All I got was I canceled my contract early. Well I explained to them I have been with them since march 2012 and my contract was up last year in march. Well apparently over a year ago when there was a thunderstorm, lightening hit close to our house and our receiver stopped working so we called Directv troubleshooting and was on the phone trying to get it fixed and the Directv guy said "it doesn't work, we will send you a new one" Well apparently without my knowledge that restarted a whole new 2 yr contract. Then I asked the lady named Alex tonight, why didn't they tell me in December when I canceled, that I was still in contract, because I wouldn't of canceled yet, she didn't have an answer for that. So bottom line after being on the phone for 2 hours with them I got no where. I have googled this and apparently this happens ALOT!!! I want to know how I can be put into another 2 yr contract without my knowledge for a receiver that quit working. And how can they charge me with out me knowing when and how much. My last bill states 243 which I knew I owed. Very very frustrated. Is there anything I can do. I don't believe I owe 345 for break of contract or 100 for equipment because I sent it back. I have a receipt from the post office as proof.
Posted by brandy
I too just cancelled my direct tv service recently and they are telling me that they will charge my card without permisson in the next 15 days of $364. I just cancelled my card too so that they can not access it.
Posted by jamie frazier
Direct TV took 500.00 out of my acct that they did not have permission to. I was promised channels and did not get them...cancelled my service after 2 weeks. It's fraud and embezzlement
Posted by V. Bossio
I equate these so-called ETF's with something I might as well call (CCE's), or Corporate Criminal Enterprises. If nothing else, than from an ethical point-of-view. All of your major telecommunication companies are now doing this. What they don't know is that they're simply shooting themselves in their own feet. They're not looking at the bigger picture and all those lost consumers, and consequently the lost revenue down the road.
I am now going through this with Directv and with AT&T Uverse Internet. Total damages; about $380-390.
I was told that since they have my credit account number on record, that if I do not pay these charges within 15 days of terminating services, they look at it like a charge to my service acct. and will extract that dollar amount directly out of my bank account. No questions asked.
Nice of 'em, ain't it? Hey, look at the positive side; at least you don't have to waste your time and energy writing them a check. They just help themselves to your hard earned money and all because you are, or were, trying to save yourself 20-30 bucks a month by finding cheaper service. In all fairness to me, as if anybody cares about your truly, I, like many many others was not aware that I was in a contract situation. With either provider.
The Bigger Picture For Me Personally: I'm gonna try to get a new vehicle in a few months. I'll need to finance that vehicle. That'll be difficult to do with a bad debt hanging over your head. If this gets turned over to collections, that's what'll happen. And that's how people lives become senselessly complicated, which of course leads to physical problems resulting from the needless and senseless stress. And all because of, and in the name of---we want to keep you as a customer.
The laws that are on the "books" enable this criminal behavior by these large corporations. Until that changes, nothing changes.
Somebody's got to step up to the plate and stop this criminal practice. I wonder who it will be?
Posted by Laci
I haven't had DIRECT TV in over 6 months there are several discrepancies on my e-mails from shipping an order to 3 separate amounts for my" final" bill. Direct tv stole 1,118.96 from my bank account on a Sunday night 7 minutes until 9 PM. I have contacted the FTC to file a complaint, called direct who advised that I could dispute the charges online, and am working with my bank to get MY money back. They are crooks!!!
Posted by myrtle shepherd
direct tv justmade a unauthorized charge to my credit card. when i call direct tv to inquire about the charges the rep hung up the phone on me. i call back and ask to speak to a supervisor about the charges the supervisor never came to the phone. direct tv didnot have my permission to take over my credit card. direct tv just invaded my personal space an i dont like it.now my account have been close do to direct tv
Posted by Kathy
I have never had a cable company. I always either lived with my parents or had room mates who already had cable set up. One time over a year ago I made a one time payment for my mother on my debit card. All of the sudden I notice on my bank account that directv took a $200 payment. No notice, no authorization, nothing. Now they are saying that they have the authority to use any card number that has been given to them to collect payment. They refuse to do anything to correct this!
Posted by sarah webster
487.00 out of my checking. no one disclosed anything to me. my rates doubled and I cancelled... illegal unauthorized withdrawal from my acct. isn't that against the law?
Posted by E. M. Blake
I am under a 2 year contact, I just received this months statement and saw an additional charge for 3 Regional sports channels. I called and was told this is a price increase for these channels. I have never watched these channels, I was told there was nothing they could about this bill increase, I explained if under contract how can they raise rates. No answer. I have checked these channels and they are JUNK, most of the time no programming. What's next directv customers?
Posted by Michael
They STILL fail to disclose... especially if you decide to move. ALL other TV providers install your equipment for free if you have been on contract with them for a year. Except DirecTV! At first they try to charge you $500, then drop the rate to $235. The Mover's deal doesn't disclose the fee involved in moving to a new residence. If you don't want to pay the moving fee of $235 which then will extend your contract, you can cancel and they will charge an ETF from your debit card without notice causing overdraft fees. The only way to fix it currently is to dispute the charges and change your account number /debit or credit card number.
This happened to me recently and I had to cancel because the landlord said no to satellite tv. but after begging and pleading with him for 3 months he finally allowed us Satellite TV so after my recent experience with DirectTV I heard alot about their competitor's customer service and signed up with them and have been happy ever since. I have a complaint filed with BBB and the attorney general and soon the FCC. So if they think about collections, that will be easier to dispute also.
Posted by Carlos
DirecTV charged our credit card despite not selecting automatic bill payment with the company.
Posted by Robyn Roundy
I would also like to know if a lawsuit has started. I was wrongly charged over 600. Just like everyone else here.
Posted by Denise Liggett
I also got with Directv,what a nightmare.They kept changing package price.I also had my depit card used twice,without authorizition.Canceled them ,and now they have taken out over 200.00 in cancel fees and want more. I also had to pay bank fee to stop payment.
Posted by Linda
I had the service connected on March 30th. I stated to the technician the TV’s had a shadow. He checked all three and said we have to let it adjust to the TV. If it doesn’t clear up call technical support. Later that evening, I couldn’t take the shadows anymore and called technical support. The female tech stated she could not help me without knowing which cable boxes I had. I told her which model they were but again, she suggested I call back tomorrow.
On March 31st, I spoke with a male tech. Telling him I would like to cancel the service because the picture has a shadow, I can’t deal with it; and no one seems to be able to help. He acknowledged he saw I had just gotten the service installed and said he will send out a tech (at no charge) because they don’t want me to cancel and would like resolve the issue I’m having. He also stated it could just be the connections. The earliest the technician was able to come was Tuesday, April 2nd between 10:30am – 11:00am.
April 2nd, he arrived before 10:30 am. After several tries, he could not get the shadow to go away. I explained I got better service from my regular antennas when I didn’t have cable. “What’s the purpose of getting cable if regular TV is better and clearer with an antenna? The satellite dish should make the picture crisp.” He said, “It is what it is. This is the best it will get because you have the basic DVR boxes. The only way to get a crystal clear picture is to upgrade to the Genie.” I said, “Well then, just cancel my service because I can’t afford that.” He informed me I had to call and cancel.
I called at 10:10am to cancel my service with the DirecTV agent, Jay. I was told I had twenty-four (24) hours to cancel. I replied, “All the times I called, no one mentioned that; and it doesn’t say it anywhere on the contract and the flyers you keep putting in mailboxes that you have 24 hours to cancel. That’s misrepresentation. The same way you have to legally disclose to the caller, ‘this call is being recorded’, and ask the caller's permission if you can call them by their first name, you are obligated to disclose to a new consumer that they have twenty-four (24) hours to cancel their contract with (DirecTV)." Instead they kept prolonging the issue. Not once did any of the DIRECTV technicians legally disclose to me, the consumer, “Ms. XXXX, I DO NEED TO ADVISE YOU THAT YOU DO HAVE 24-HOURS TO CANCEL YOUR AGREEMENT WITH DIRECTV.” Never ever was it divulged to me at any time on Saturday night; the day it was installed, Sunday or Tuesday when the technician came out.
I called to cancel my service at (800) 438-2427 at 11:21. I was given another number (888) 355-7530 to cancel. I called them at 1:49 pm. Another woman called wanting to offer me more stuff. I said right now, I just want to cancel and send this stuff back. The calls are recorded. Request the tapes. She also informed me about returning the equipment. I asked what about the satellite dish. She stated, "You can leave it in case you change your mind later." I said I wouldn’t. She said it was free. You know why it’s free? If you remove it, it will leave holes in your home's siding. If not resealed, it will cause damage your property. THAT’S WHY IT’S FREE AND THEY DON’T WANT IT RETURNED TO THEM. They should be paying to remove it and seal the holes from the installation.
I am totally dissatisfied with this company. They ask that I return the boxes. I tried to return them to their local office but they would not take them. I had to wait for the boxes to be shipped. I received a bill for the equipment before the returnable boxes arrived. When they finally arrived, I boxed the equipment according to the instructions and took them personally to my local post office.
There should be an investigation of how many other homeowners/renters are dissatisfied and have been misrepresented and harassed by DirecTV for whom poor service was provided.
I told Jay a person legally has 72 hours to cancel. It's called emotional shopping. We have 72 hours to change our mind. I've NEVER heard of 24 hours. The Legal term is actually called (in some states) a "cooling off period."
There should be a world-wide lawsuit against DirecTV to right a wrong done to helpless consumers who have been literally raped by DirecTV, the banks and credit card companies that partnered together to strip the consumer of any control over the dispute of the Cable companies w/o prejudice.
Posted by vikki
On March 19th 2013 I talked to ID# 0093 after a long conversation and passed to at least 2 others I was reassured over and over that the $724.67 would be deposited back into our account in 25-20 days. This was not acceptable to me and I made it clear in no less than 10 business days. Again she reassured me that the deposit would be there in 10 business days. The recording to this conversation should be available with no problems to you. Steve also called this day to verify that the money would be deposited into the account as well and was told yes the amount of $724.67 would be deposited back into the account in 10 days.
On April 3rd 2013 I spoke to id # 9338 but not before speaking to an agent before her and I did not get her id #. For the first time I was told I would not be receiving the refund of $724.67 would not be put back into our bank account. With my stomach turning and getting even more upset I was finally transferred to a manager id # 6509 John, who repeatedly cut me off would talk when I was talking, and when I brought this to his attention, he immediately blamed me! Over and over again I asked the agent and manager to listen to the tape of March 19th to verify what I was saying was correct ,and there was no mention of any past due bill nor a fee for canceling early, all I was told is that they cannot do that! Steve also called on this day and was again reassured that the money would not be put back into the account UNLESS we were willing to come back to Direct T.V. (is this bullying, or blackmail, or holding our money hostage?)
Posted by Sharon Weckessr
Centurylink actually solicited us a package to switch to Direct TV from Dish. Said we would save $10. a month. The service was terrible always losing reception but for $10. a month we were willing to put up with it. However, for 3 consecutive months our bill was $195 or more when we were told it would have been approx. $146! Each month we had to call and fight with Centurylink and DirectTV to get the bille reduced. After sitting hours on the phone each month with no resolve we cancelled the service. Our credit card was charged 419.00, we had them reverse it. By the way, all the DirectTV customer service reps said they were not allowed to give out their # or return our calls. One lady did promise to call us back but didn't. Now it's funny, we have a message on our voice mail every day to call them, a computer of course. I guess they will threaten to sue us!
Posted by Steve Meadows
They made an unauthorized charge to my check card in the amoount of $567.10. I cancelled their service at the end of my contract, and was charged for it ! I disputed the charge with my bank, and am waiting to see what happens. I my change banks if they give me a song and dance about the dispute. Lets see what happens.
Direct TV SUCKS !!!
Posted by June Blascruz
I've endured DirecTV's horrific customer service for 2 yrs. I was enticed to switch from a cable company to this satellite company for television. From the word go, this company has used unethical policies to charge customers for every type of fee conjured up by themselves. Here we are at the end of the contract date (10/12/12) and I just want a clean break. At the time I ended this contract, I discover that I'm paying for a sports package that I never ordered. I tell their "supervisor" that it is illegal to charge my credit card w/o my permission. He tells it's "automatic". When I 1st tried to cancel my subscription, they threatened to charge me an early deactivation fee ($500) and pay out the rest of the contract. How can they continue to do this? If there is a current class action against them, please include me.
Posted by M.Shelton
Getting Directv was a really bad decision. I'm stuck for 2 years or have to pay outrageous fees. They haven't carried my local station for a month and have been under weather warnings. I'm telling everyone I can what a mistake it is to sign up with them.
Posted by TS Ward
Direct TV has just made an unauthorized charge to my credit card that I withdrew several months ago as a payment option. I followed all of their requirements for early cancellation. The apartment I moved to did not have access to a southern exposure. I tried speaking to a representative. Wow. I don't ever recall talking over the customer as a good customer service tactic. This woman was unbelievable. What kind of recourse do I have? If they used my card once, they'll certainly use it again. I can't even access my account online because it says that the account has been closed.
Posted by christopher deherrera
This certainly comes as no surprise to me. Being a former DirecTV subscriber, I too have endured the injustice of DirecTV. Personally I could appreciate the TV aspect of the experience but the customer service and overall mentality of the company was horrible. Every company will have a slip up with the bill every now and again but it was constant, and the fact that as a company refused to correct their mistakes began to take its toll. It isnâ€™t surprising to me that DIRECTV has had over 40,000 complaints from customers for false advertisements to the Better Business Bureau. I work and subscribe to [a competitor] so I can get to see both sides of our customer service and I can honestly say that there is a reason we got #1 on the ACSI (American Customer Satisfaction Index). â€“Christopher DeHerrera
Posted by Frank Harmann
Direct TV has misrepresented there services, failed to disclose and failed to inform. All I want is out of my contract. Is there currently a lawsuit in progress that I can join to penalize them for their actions?
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