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Macy's TCPA Violations

Santa Clara, CA: During the past five years, Macy’s has faced allegations that it violates the Telephone Consumer Protection Act (TCPA) by making automated calls for debt collection purposes.

Specifically, the allegations stated that customers with Macy’s credit card account received automated calls to their cell phones from Department Stores National Bank and/or FDS Bank for debt collection purposes.

A $12.5 million settlement was reached in a class action lawsuit over those alleged improper automated calls. The case is Ameer A. Hashw v. Department Stores National Bank, and FDS Bank, case no. 0:13-cv-00727-RHK-BRT.

The TCPA prohibits “any person” in the United States from placing robocalls “to any telephone number assigned to a… cellular telephone service… or any service for which the called party is charged for the call.”

According to the Federal Communications Commission (FCC), robocalls and telemarketing calls are the most consumer complaints. The FCC requires private robocallers to have prior consent to robocall or robotext your cell phone—unless you are the federal government.

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