Bad faith insurance lawsuits have been filed against American Home Shield and its subsidiary companies, alleging the companies improperly denied customer claims. Some American Home Shield lawsuits have been settled, including one that alleged the company paid illegal kickbacks to realtors. American Home Shield policyholders who feel their claims were improperly denied may be eligible to be part of an American Home Shield settlement or to file a lawsuit against the company.
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American Home Shield
In June 2011, a lawsuit was filed against American Home Shield by customers who alleged contractors were paid a bonus for improperly denying claims. The lawsuit, which seeks class action status, was filed by Bridgette and William Gaudet, and alleges American Home Shield denied claims regarding appliances on the grounds of "lack of maintenance," or "pre-existing condition" despite not carrying out an inspection of the appliances when the policy was issued.
American Home Shield Settlement
In 2010, American Home Shield settled a class action lawsuit filed on behalf of US citizens who purchased or were issued a Home Service Contract by American Home Shield or its affiliates between July 24, 2001 and October 19, 2009. According to the "Notice of Class Action and Settlement," (in the lawsuit Faught v. American Home Shield Corporation), the lawsuit alleged American Home Shield "engaged in a pattern and practice of failing to fulfill its contractual obligations to its customers." This allegedly included failing to provide repair and replacement services even when customers were entitled to those services, and improperly denying claims during the first year of home service contracts.
American Home Shield denied any liability or wrongdoing in the lawsuit. As part of the settlement, American Home Shield agreed to set up a review desk to consider submissions from class members who had their claim denied during the class period.
Bad Faith Insurance
Bad faith insurance occurs when an insurance company improperly denies policyholder claims or delays processing those claims. Some bad faith insurance practices include failing to pay out a claim in a timely manner, requiring policyholders to fill out paperwork repeatedly, failing to conduct a proper investigation into a claim or using unreasonable excuses for not paying out a claim.
American Home Shield Kickback Lawsuit Settlement
In the summer of 2011, American Home Shield Corporation reportedly settled a class-action lawsuit that alleged the company paid fees to realty brokers and agents for promotion of the company's home warranty policies. According to reports, the lawsuit included people who purchased warranty coverage from American Home Shield Corp between May 2008 and March 2011, potentially as many as 500,000 consumers.
The lawsuit alleged that American Home Shield paid kickbacks to realty brokerage agencies and agents in violation of the Real Estate Settlement Procedures Act, which prohibits any payment for referrals of settlement services. American Home Shield denied any wrongdoing. According to some reports, home warranty policies typically cost between $400 and $500 dollars. Realty brokers and agents generally receive fees of between $60 and $90.
Similar lawsuits against other home warranty companies are reportedly pending. Home warranty companies and realty associations say the warranties are not settlement services and are therefore not in violation of the Real Estate Settlement Procedures Act.
American Home Shield Home Warranty Legal Help
If you or a loved one has suffered damages in this case, please click the link below and your complaint will be sent to a lawyer who may evaluate your claim at no cost or obligation.
Fort Lauderdale, FL Home insurance to protect one's investment from fire, flood and other forms of catastrophe is a given regardless if a home is new, or used. However, new homes usually feature an enhanced level of protection for the consumer, separate from their home insurance policy--a home warranty that the home is built properly according to updated codes. Some contractors self-insure, while others rely on third-party providers. Sadly, having a home warranty—regardless of the provider or the builder—does not always carry the peace of mind one would ordinarily hope for or expect [READ MORE]
Montgomery, AL Customers of home warranty companies, such as American Home Shield can take heart that some previous home warranty lawsuits have resulted in settlements. One American Home Shield lawsuit resulted in a settlement, although the company did not admit any wrongdoing or liability in the settlement [READ MORE]
Again, another miserable experience with AHS.
Hot water heater in an investment property broke down and of course I filed a claim with AHS immediately. Took over 3 days to get their assigned contractor out to look at it. After going back and forth with the contractor and AHS, the contractor decided to walk away from the job. I was notified by AHS that after 2 weeks, I needed to hire my own plumber to complete the job. After 2 DAYS, the job was completed by my plumber.
Since AHS's plumber walked away, they've offered to pay me about 2/3's of what the job cost me and there is no arguing with them. Just another screw job from AHS after I had to face 4 tenants who went without hot water for over 2 1/2 weeks.
I am contesting their monthly charges to my credit card and cancelling them immediately.....you should all do the same!
Posted by DEVON HARRIS
I have been with American Home Shield many years. My oven went out Christmas Eve. The have sent 2 technicians out who said the issue was fixed but my oven went out again this week end. American Home Shield never fails to debit my checking account each month for $71.00 but yet they can not
get someone out that can fix my oven.
Posted by Karl H.
Just another version of the claims not honored above:
First 2 service calls - techs serviced the wrong piece of equipment.
2 months and counting and couldn't even get AHS to respond to the service request, much less repair it.
Numerous calls, emails, chats and tweets later, had the $4,500 repair made myself.
Locate an exec on the website, correctly guess his email address and send a short email asking for a response.
His underling calls - offers me $870 for the $4,500 repair.
If there are reputable attorneys out there who will take the case on contingency, will be glad to be lead client.
Posted by Tired of AHS and Greenway Home Services
American Home Shield Corporation is a Delaware corporation with principal address at 860 Ridge Lake Blvd. Memphis TN 38120-9434. Its registered agent is CT Corporation System, STE 2021 800 S. Gay ST Knoxville, TN 37929-9710. AHS is not licensed as a contractor in the State of Tennessee. They sent Greenway Home Services Of Nashville to me. The records of the State of TN indicate that Greenway Home Services Of Nashville, LLC is not registered as a contractor, only Greenway Home Services, LLC in Bartlett (Memphis). It is against the law in Tennessee to act in the capacity of a "contractor" in Tennessee when not properly licensed. TCA 62-6-136. Violation of that statute is an unfair deceptive act and a violation of Tennessee Consumer Protection Act, including compensatory damages, punitive damages or treble damages and attorney's fees.
Posted by Anna Senior Citizen
My air conditioner went out on June 14, 2017. I called AHS and as of today, September 09, 2017, it has been 12 weeks & 1 day since I notified AHS. The first contractor they sent out told me it was repaired after 3 weeks, though is still wasn't working. I had an outside contractor look at it and he said NOTHING had been done, and he told me exactly what was wrong with it. When AHS sent out their second contractor I told them what was wrong with it and he told me there was no way I could know! That was on July 24, 2017, and the second contractor has not completed the repairs. I have been through the record breaking summer without air and it has been miserable affecting my health. I would advise anyone to not get American Home Shield.
Posted by Tyler
First - Everyone should be aware that you can't file a Class Action Against this horrible American Home Shield. Contract prevents it.
I too am experiencing a big rip off with AHS over HVAC. NO A/C for almost 2 months in Texas. They kept sending out an a/c guy that never fixed the unit. AFTER multiple visits in one week SUDDENLY the unit freezes up and now has leaked refrigerant out and they want me to pay $1200 for coil replacement (over $500 for the refrigerant.) and the rest bogus "code violations". PLUS they are trying to collect another $75 service call fee that multiple reps have said is an error and are going to correct. I am going to report them to the Texas Real Estate Commission and thinking about starting a petition on change.org to petition Texas Real Estate Commission to revoke their Texas License and also to petition at least the Austin Board of Realtors (though preferably all Realtor boards in Texas) to not refer customers to AHS. They act in bad faith and should be stopped.
Posted by Barbara
AHS automatic renewal can be cancelled through a phone call, however, the wait time is over 30 minutes and all calls are dropped before reaching the customer service rep. I am very interested in a class action lawsuit against this predatory practice of auto renewal.
Posted by Dana schiro
We are in battle with American home shield and total air care for our air condition. We are ready to file a suit against them.
Posted by Dana schiro
We are in battle with American home shield and total air care for our air condition. We are ready to file a suit against them.
Posted by Debbie
I took out a home warranty a few years ago on a home that was going to be rented out. My microwave was not working properly, so I called AHS, the technician met me at the home, lied and said he would take care of this. I called the company and asked them why was my issue not fixed. They said the Technician told them nothing was wrong and I was shocked. It was not a huge issue, but needed fixed. I will never use them again.
Posted by Carrie Cassada
On July 10, 2017 my tenants contacted me, saying that the inside of the house was not cooling and remained around 86 degrees. I contacted my home warranty, American Home Shield. A technician came out the next day, flushed the system and added coolant. A LOT of coolant. Within a few days, my compressor had over-heated and the house was hotter. So, I had to wait another day for another technician supplied by AHS. That tech said that the compressor had been over heated because of the actions of the first technician. He drained the freon. The AC still didn't work, so I had to wait a few more days for a third technician supplied by AHS. This tech said that the compressor needed to be replaced.
After that third technician, suddenly, AHS came back and said they wouldn't cover the unit and want to send a forth person out to confirm that it is a commercial unit. So, they can send tech to damage the unit, but not replace it? They sent a forth technician to confirm the third technician, diagnosis. How many technicians and how many weeks do I have to wait? Meanwhile my tenants have spent over two weeks in 100+ temperatures. I call AHS every day. The hold time for a customer service agent at AHS is usually 1-2 hours, every time. No one ever calls back, even when they GUARUNTEE they will call back, they don't. They don't reply to emails. They record your calls, but don't tell you they are. However, if you want to purchase a policy, you can get a representative right away. It may sound like your average horrible customer experience, but after looking online, I couldn't believe the feedback. It seems no one is treated fairly by this company. I need them to cover the damage they caused, which is costing me $7K, but I also need the public to know not to get involved with this company. They will take your money every month, and possibly cost you money with their inept technicians.
I would like to provide any information I can, to anyone interested in investigating this business further.
Posted by Cameron Malchow
5 months into home warranty contract, water heater is leaking. I submit a claim online on Saturday, July 15th. I received a call from the plumber on July 16th to let me know that someone is coming out on the following day, July 17th. So far so good. They come out, the guys spends about 10 minutes looking and goes home. I let the whole day pass and I was not given any update. I call the plumbing company who tells me it needs to be replaced and they will submit to AHS. I wait two days. No call or anything. I call the plumbing company again and they say they are waiting on AHS. I do the online chat to reach a representative and they say it needs to be processed. I check in again the next day and the same story. I check in on that friday to finally get an answer that it has been approved, but I owe $735 for some code modifications that are not covered. The frustrating part is most of the supposed “codes” are things already in place (earthquake strap, vent, etc.). I deny and ask for the cash out option. They say it will be 2-3 days before someone will call me to let me know the cash out amount. I was three days and do the online chat again and was told on Tuesday July 25th that someone would call me before the end of the day. The day passes and no call. Now I am on hold waiting for someone to answer and see what is going on.
Side notes: their online chat only pops up as available about 20% of the time so i have to check constantly and no one answers the phone. I waited 90 minutes once with no answer and my current call is at 20 minutes and counting.
Posted by Anthony Mangiameli
They charged me for a service fee for refrigerator company that never came into the house. I called and asked why they sent a company who showed up but never came into the house but drove off. They apologized and told me they would put in another service call and someone would be out in a couple of days and the service calls would be waived. I have been paying for the insurance every month and for nine months. I recently called for service and was told i owed for a service call. They are a rip off, now they won't send someone unless I pay for the service call they waived.
Posted by CYNTHIA
I am just hearing about this lawsuit on AHS. I definitely need to have my money reimbursed. They were the WORST COMPANY I have ever known!!!!! I let every homeowner know stay away from them. My heater went out and they came and installed this little bitty heater, that took the installer several days to put in. They claimed it was the proper size for my home. I was too upset. I called customer service and they were so rude to me. Eventually, I dropped the contract. NEVER AGAIN!!!!!! Do you know they have the audacity to send some mailing out to sign up again!!
Posted by JACENTA (JACKIE) L WALKER
WILL NOT REPLACE TRASH COMPACTOR
Posted by Terrence Nolan
Like many others here submitted service request on 11/15/16 for a simple ring replacement on my wash machine. A service I was going to do myself but figured, why not use my American home shield warranty, afterall we are covered for 2 years when we purchased our home. Well it's 6 weeks later, repair still not completed it will soon be christmas and we still cannot wash clothes. I've called every week and all I get are bullshit answers from american home shield customer service.
Posted by ANTHONY BELLINO
american home shield are liars and do not deserve the respect of any ins.co.they take your money and the authorized ahs contractor takes the 75 dollar service fee and you are stuck without repairs,example called ahs about my range on 9-29-2016 ahs and contractor promised to fix my range by thanksgiving,this never happened needless to say no thanksgiving at my home,still today 11-29-2016 no resolution,no repairs on my range 2 months passed,working on small claims.all you get from ahs is sorry,sorry,sorry well sorry does not fix my range.disgusted lexington sc,have contract with ahs 10 years,they are no longer the only store in town.
Posted by Jack Conroy
RUN - do not walk - RUN away from this company. There is absolutely no customer service - received one vmail a month ago when the company approved a repair. When I called the contractor to do the work, they said it had not been approved. Since the AHS approval vmail on 10/20, AHS has not communicated via phone, email, or postal mail at all. The contractor disagrees with AHS regarding their reversal and refusal to cover the repair and has advised me to call AHS and speak with an account executive. AHS dispatched another contractor last week for a second opinion - I recorded the entire conversation when that contractor was at my house and that contractor agreed with the first that the repair should be covered.
Suddenly a few days ago, no communication from AHS, a 3rd contractor was contacted by AHS to dispatch to my house. I got a call from this 3rd contractor and had no idea why AHS asked them to dispatch after 2 contractors had already come out.
Apparently AHS is trying to find some contractor to agree with their opinion to not cover the repair despite 2 contractors already in agreement the repair is under warranty. Oh, this is only my hot water heater which failed a month ago!!! Impacting 2 adults and 2 children. RUN!!!!!
Posted by Sara Costa
Home purchased in Nov 2015. AHS contracted to provide warranty major systems. on February 2016 the Thermostat began registering error in communication with Compressor/outside sensors. AHS called and sent out service provider who charged $75 to report to AHS that the system was installed incorrectly and therefore would not be covered. However, as the system was working just fine previously and passed inspection in November- it was clear that the technician was incorrect. Called AHS again asking for a second opinion. Second technician came out and looked at the THermostat and reported to us that he was not qualified to work on this type of system. I called AHS back described the technicians report, described the system specs and asked that they send us a tech qualified to work on our system. They had another service provider call us, I spoke with them on the phone and described the specs. The provider responded that they were not qualified to work on our system and cancelled the scheduled visit. I Called AHS a fourth time and asked for another service providers phone number. I called and was again told that they were not qualified to work on our system. I again called AHS back and requested to call out the original installer of the system to repair the problem. AHS informed me that I could send them my receipt for reimbursement. They refuse to honor warranty, whose directions I clearly followed in my search for repairs. Called and spoke to manager today in lengthy conversation and she had little to no notes on my previous phone calls with them, and no notation from the second opinion provider on the issue. She used her lack of records as a basis to continue to deny my claim.
Posted by Angela McKinney
American Home Shield are liars, cheats and thieves. DO NOT give them your credit. Add information. They will take your money. Do not use this company.
Posted by Wendy Walker
The decline in customer service from AHS has been appalling, and I can easily believe that at least 2 of the contractors who have come to look at my AC unit recently are attempting to work with AHS to NOT repair/replace my system. My situation is exactly like most of the comments here: they send a contractor who comes back with a diagnosis such as mold or another pre-existing condition usually related to "lack of maintenance." The one that I was scheduled with today just never bothered to show up, after guaranteeing me he would come before lunch. My entire day was shot. As others have reported, I've been a long time customer of AHS, hesitating to break my contract because I have gotten good service and great contractors in the past. But 2 of the companies have flatly refused to do any work unless I purchase a brand new system. One of them told me that mold had made the heat strips stick to the handler and I should wait until spring to replace the unit because the heat would still work. (?) Then, the next day my compressor stopped working. I placed my first call in mid-September and now, on October 21, my South Carolina house is still registering 85 degrees. Customer service is non-existent. Even the chat line conversation is dismissive. I asked for an email of someone to speak with, or a supervisor, and was denied. To see a company run like this is quite shocking and indicative at the carelessness that follows when a company becomes too big for its promises and follows only the money. And they get away with it. In good faith I have allowed them to take money from my account each month, and I now I am left with no recourse other that to hire another contractor. But this company who pays no attention to the BBB, could care less about its customers who pay their salaries and bonuses. It's sickening that they are held to no standards, which only begets further scams on innocent customers. If and when there is another class action law suit I definitely want in and have my paperwork ready to go.
Posted by bisrat shibashi
October 8, 2016
This is my second compliant I am sending about American Home Shields. To this day the president of the company has not contacted me. On October 5, 2016 I was contacted by AHS rep, she said I understand that you wrote a letter about us so we are offering you cash out option of $401.00. I explained to her I have done a research and to fix evaporation coil the cost range is $1500.00 - 2,5000.00. I then read my contract to her which says -
AIR CONDITIONING INCLUDING DUCT-WORK
1. COVERED: ALL COMPONENTS AND PARS OF THE FOLLOWING air conditiong systems. Ducted central electric split and packing units- Geothermal - wall air-conditioner - Mini-splits. My unit is MINI-SPLITS.
I stated to her since it says all components and parts are covered, why do I have to pay $1081.00 to Fiver star Comfort Systems and your company is only offering me $401.00. She said you are paying for code violation and there are four of them.
The code violations are -
1. Mastic HVAC
2. Float switch HVAC
3. Hangling lit HVC
4. Insulate drain line HVAC
I called the city ordinance of Texas and I was told that there is no code violation to fix evaporation coil it is only on furnace. I called again on October 9, 2016 after 26 minutes waiting time I talked to a rep, and told her there is no code violation in the state to Texas to fix evaporation coil it is only on a furnace. she said it has to get fixed then AHS will sent Five Star comfort Systems to repair my coil.
I found AC repair comapny that can fix all four violations for $300.00 and I called AHS to sent Five Star Comfort Systems to come and fix the evaporation coil. AHS rep said I am sorry but Five Star Comfort systems has said they are not going to fix it unless they do every thing and get paid $1081.00 by me. I said why should I pay for minor violations that any one can view on YouTube and fix. They are very minor my husband can fix it but sine he is too busy we are getting it it fixed and their contract does not say violations has to be done by AHS repair person. As long as I have the violations fixed since it has nothing to do with the repair they should fix it. she said let me get you a manager since you have this issue over a month. she got a resolution specialist and she said "sorry mom there is nothing we can do or you either" you have to get cash option of $401.00 or you have to pay our people $1081.00. I asked her do you represent me the loyal customer that has been paying for service over 6 years or the AC company that is doing fraudulent deceiving practice. she said we represent both.
I told her I called city ordnance and there is no violations to fix evaporation coil and this company is scamming me unnecessarily amount of money and I have AC repair man ready to correct the four violations for $300.00. I told her that this repair company have a two star rating and there are many complaints about them on BBB. They are trying to scam me over a thousand dollars for minor violations that city does not even require. I told her AHS should not use them. She said AHS does not care what is on BBB and they do not pay attention to this site.
I asked for AHS to sent me another repair person and I will pay another deductible of $125.00 she said since seven days has passed since the process has started I am not allowed for second opinion. I then asked to speak with a senior manager that can resolve these issue. She said a manager is not available to talk to me. She has to submit a ticket and "[name]' will contact me after 24 hours, of course to this day no one has contacted me.
Over one month since my AC stopped working, with two children, and Texas’s 100 degree weather and I am still without AC. To date I have paid the AHS over $ 4000.00 and the first time my AC went out, AHS can’t even fix it right. I feel that I have wasted my money and the company has not kept it promises. I received terrible customer service, basically nonexistent. I now feel that the amount of money I paid on this warranty over the past 6 years, I could have kept my money and just paid for repairs as they arise. I am writing to you to please include me in a class action law suit against this money scamming company. I do want to take a legal action against them and join with the masses of people they have ripped off.
Posted by mulualem gebreselassie
Here is the e mail I sent to AHS President and to Better Business Bureau
September 22, 2016
I have been a loyal customer of American Home Shields for six years. My AC stopped working three weeks ago. The first time I waited over 26 minutes to talk to someone. The agent said someone will come out to check the problem within 24 hours. The AC repair man from All Star Comfort Systems said it was something minor and all I had to do was pay the deductible $125.00. I paid, and after 2 days the AC stopped working again. When I called AHS, this time I waited over 30 minutes to talk to an agent. I was told to wait 24 hours for someone to come out. Repair men said it was my Freon and AHS cover $10.00 per pound and their price is $90.00, I needed two pounds and I ended up paying $160.00 dollars. The AC worked for 3 more days and stopped working. I called for the 3rd time. The AC repair man came out two days later and this time he said I believe your evaporation coil and some parts are not working. He will give AHS the details and they will contact me.
I waited two days no one called. On the 3rd day, I called and after 36 minutes waiting the lady said “I am sorry my computer is down” and she promised to call me or my husband back, but no one called back. The 4thday I called and asked to talk to a supervisor. After waiting over 36 minutes I was given 1 800 858 1922, Ext 1075252201, I spoke with RP and I explained the situation, I asked if I can get my AC fixed by someone else, and get reimbursed. She said no they do not allow this type of transaction. She said she will find out what is going on and will call me back as soon as possible before the day is over. I have called her several days and left messages. She never returned my call.
Finally, I called the service number, after 41 minutes on hold, the agent said I have to pay $1020.00 to get it fixed. I asked what portion AHS is covering. She said the only thing AHS covers is for the evaporation coil and I am responsible for $1020.00. I asked what is the cost of the evaporation coil. She took a while to search for the quote, when she returned she said another department is the one that can tell me the cost and she has to start a ticket for this process. She then said since they are behind by 9 days on the price quotes the soonest they will call or e mail me will be after 9 days.
Three weeks from the first time my AC stopped working, with two children, and Texas’s 100 degree weather and I am still without AC. To date I have paid the AHS over $ 3500.00 and the first time my AC went out, AHS can’t even fix it right. I feel that I have wasted my money and the company has not kept it promises. I received terrible customer service, basically nonexistent. I now feel that the amount of money I paid on this warranty over the past 6 years, I could have kept my money and just paid for repairs as they arise. I am writing to you to please help me resolve this issue as soon as possible or help me get a refund of the $ 3,500.00 I have paid to AHS over the past six years.
Posted by Missouri
My a/c has been broke since mid July. They could not get someone out to fix it that was willing to work for them so they gave me approval to use my own contractor, case number, and told me to fax the bill in for reimbursement. They told me a month later the reimbursement was denied and then kept hanging up on me when I tried to talk to anyone.
Two months later it is still broke, have sent two companies out to look at it (that I took vacation time to be home) and still will not get someone to fix it.
I am considering small claims for the initial repair but would be interested in a class action suit if others are having the same problem. It seems they just keep pushing repairs back until your insurance is up or you give up, take care of it yourself, and then they won't reimburse you. Over two months now with refrigerant leaking in my house, literally dozens of calls, hours of time on hold, and nothing has actually been done other than a little refrigerant added just to leak back out.
Posted by Holly Overholser
It's time for a new class action suit against AHS. I know for a fact I'm not the only one who has issues with this company not paying and not holding up their end of the contract. Something needs to put a stop to them and their bad business ethics.
Posted by latrella allen
i purchased my home in 2007 so i know that the pex pipes are still under home warranty and closed on it in july 24th 2o15 well before the 24th of 2016 i have had numerouse walls cut out and after cutting the walls to find the leak they nor me cam access it because its up under my home where the leak is at this point and as well i had expected its under the slab now keep in mind all this hàs been going since april i am a single parent and its already that i had to obtain ths information from a diffrent insurance agent because i found out earlier that Nibco done a lot of people's homes in my subdivision someonr nerfs to comyact me AS soon as possible becsuse i still currently have a hot water leak under the slab and cannot physically acess it because its all under the slab thes pin holes has caused me a lot of anger hurt an dissatisfied my kids have to live like this sn i have not had this home a year, its better i shoe you than write this long claim form so can someone grom Nibco please come out an find an fix all my pipping its becoming unlivable and frankly i am tired of paying 100 dollar water bills because of all the hot water leakes this happeneds every 3 to 4 months and as well as my AC Units both of them, abney heating an supply the contractor that AMerican Homeshied sends to people home i will never ever,ever,never use Abney Heating and air this employee name colton came to my home about 4 times an he could nit find tge problem he tells me oh mame yout filter neefs changing i said no it does not air filters wont cause my line to have solid ice on it in the summer, so needles to say i asked him to find another jod because i diagnosed that problem for you but i still had to pstmy out of pocket when he have not done anything,i put a gage on both my units an the both was leaking Freon i was like omg really i told the young man how do not know how to do your job but that particular time was his 4th time, now see why i cannott work with some of AM Shield home warranty and the contractors they send out are always between 12 to 1300hrs and you have to sit here all because the contractor is 2 hrs behind,i am disable and me an my family was in a 89 degree home from the 23rd of August 2016 to the 27th of 2016 i called homshield on the 23rd to get s tecnicisn out here but ehen i called homeshield back Tuesday morning i spoke jasmine and i cant remember her name but they tessl me i just put the order in monday i said no i didnt not i havr had do many issues with american homeshied until i just cant take it anymore someone please contact me. thank you so much
Posted by RON PERES
MY A/C BROKE OVER THE WEEKEND. BEEN ON THE PHONE FOR OVER 2 HOURS AND WAS TOLD THAT I WOULD HAVE SOME A/C GUY CONTACT ME WHICH DID NOT HAPPEN .
I WAS FORCED TO GET IT FIXED MYSELF BY USING ANOTHER
A/C TECH WHO REPLACED THE UNIT NOT AHS IS NOT PAYING
ON MY REPAIRS
Posted by Tyler Carpenter
my AC recently quit working. It took over a week for AHS to get someone to look at it. They sent over one contractor and were not pleased with his request so they sent out a second contractor for another opinion. They were also not happy with that request. They sent out a third contractor which is not stated anywhere in the warranty that they can do this. He explained the unit is low on Freon and filled it up free of charge. He said there is most likely a small leak and that's it. The third contractor didn't even inspect the inside coil.
Posted by Floida
BEWARE of this company! They will frustrate you and make you understand how people go postal. I have used them for 20 years and they used to be great, then they sold out to ServiceMaster and they really went downhill. We stayed hoping it would get better as they adjusted. But it got worse. Their revenue (public info) is over a billion a year, but they only care about profits now. You will wait on hold for over an hour to get help. And now we have been waiting over a week without A/C for someone to fix our system in a major city when it is almost 100 degrees outside. When you finally get through to someone, they tell you they can't transfer you to anyone, you just have to wait your turn. Really, with all that money they can't hire more people to process claims? We finally just called a random A/C company today and they are fixing it NOW and we will pay $1200 for it. The premiums we paid AHS all these years was WASTED money!!!!
Posted by David OConnell
They won't replace a coil in my A/C. That's after paying 2 years of their premiums for a total that woudl exceed the cost of the coil.
I just spent an hour on hold to get to a rep to straighten out an error where they refused my claim because they mistook my central A/C coil for my pool heater coil. The rep then put me on hold again and I gave up after an hour waiting for that on-hold.
They need another class action lawsuit
Posted by Disgruntled People
PREDICATED ON THE ACTIONS BY THIS FIRM AND ITS DIRECTOIRS / BOARD AND ASSESSORS THE PEOPLE WHO GOT CONNED BY THIS FIRM SHOULD ALL BAND TOGETHER AND TRAVEL TO TENNESSEE AND REQUEST THE FBI TO INVESTIGATE INSURANCE FRAUD CHARGES AGAINST THEM.
Posted by kim Schioldan
I have a hot water leak in my foundation, i called AHS and they send out a plumber who immediately denied the claim because he said the water better did not run enough, then i said please explain why 15 square foot of tile are burning hot, he said he was unable to but would need to get authorization to bring out leak detection equipment and for that to happen the water would need to run more, i called AHS and complained and then finally they send the plumber back with the detection gear and immediately concluded that there indeed is a leak. They came back one more time and estimated the repair to be 3K, then informed me that they would only cover $500 because thats their estimation of just the repair, they said that all the digging through the floor and and cost associated is not covered, i said ok, then you send me a check for that and cancel my contract, the lady said ok, i received a call to confirm that i indeed wanted to cancel my contract which i confirmed, today i get an email that said that i would only receive $250, i called the person on the email and now she is saying that the $500 is to cover both detection and repair which is a flat out lie and confirmed by the plumbing company who got authorized to do the detection under the coverage. i am so fuming mad that i am willing to spend the money to go to small claims with them for the entire amount, please advise, AHS is basically swindling people.
Posted by Raj Bagadiya
I have had AHS since 2001. I have paid thousands and thousands of dollars to AHS in 16 years. My claims have hardly been a fraction of the amount I paid. The biggest claims I have had over the entire period is two compressors. Both the time I have been literally robbed by their contractors for the cost of disposing the old compressor and the Freon replacement. I could have disposed the compressors for a fraction of cost of what they charged, they said unless I pay their demand they will not replace the compressor. It was black mail. Same thing with the Freon they wanted to charge me for twice the price per pound and twice the amount of the needed Freon. Of course AHS reps said tough luck. We can't do anything about it.
Now suddenly I get a letter in the mail, that they cannot offer "me" the 3 by 3 combo plan. They will offer me "plus" plan. No reason of cost difference in the letter.
I called today to find out. The representative told me " their legal team reviewed my claims and decided that because of claims in last two years only (which included one compressor and plumber call) we can't offer you that policy. She said it is "almost" the same coverage but instead of paying $543.96 per year you will pay $1199.04 per year, a hefty increase of 120.42%.
She said you have had the coverage only for four years, I provided her contract numbers all the way back to 2001. She said I have notated the account that you are not happy.
AHS is the biggest consumer fraud company. They want your money but do not want to pay claims. They give nominal amount to the contractors. Therefore contractors extract money from you for fake charges and rob the consumers. Where are the regulators. I hope some lawyer sues them again. I wonder why are the regulators ignoring AHS?
Posted by Rick Hill
About 3 or 4 years ago, we had insulation sprayed into our attic, and some ended up in an A/C drain pipe which began to leak. It was a very minor leak, and we called AHS. Their A/C contractor came out, charged the AHS fee of $75, then told us that we needed a plumber. Up to this point, no problems with AHS or the A/C guy. Unfortunately, he had removed the A/C drain pipes so that they were now draining, middle of summer and very humid, several gallons of water per hour into our ceiling. By the time that we discovered the problem, probably 10 gallons of water had fallen through the ceiling and on the floor of the master bedroom, floating and warping a hardwood floor. AHS's response, tough! Up until then, AHS had been pretty good, so we decided to let it slide. In retrospect, probably a huge mistake.
After than, so-so to OK service from AHS.
About two months ago, we had the water off for several hours, and the hot water heater overheated, and the T&P valve released. When the water was back to normal, we called AHS, were completely truthful about the water being off, and asked for a plumber. He came out, told us that the WHOLE and ONLY problem was that we were running the water heater too hot, and would have to set it to a very low setting. He didn't replace the T&P valve. With two adults and two teenagers in the house, we could have one shower, then wait for an hour for the water heater to recover, then take another shower. I turned the heater back up, and of course, the weak T&P valve started to leak again.
Asked for a different plumber, GOT THE SAME ONE. Asked for a different technician, GOT THE SAME ONE. Asked for the owner of Mr. Rooter (the plumbing company) to call, STILL WAITING. Asked for AHS to have a supervisor call, STILL WAITING. Got a letter from AHS denying all future claims on the water heater, and demanding that we send $75 for the last call. Again asked AHS to have a supervisor call, STILL WAITING. In the mean time, an ice maker broke, and since we owe $75-----the invoice had been in our hands for literally TWO DAYS---we can't make any other claims.
Can't get away from this company fast enough!
Posted by Mahfuzul Haque
This is Mahfuzul Haque,I have American Homesheild since 2015.When I signed up it was so many promises like 3 STEPS, if we cant fix it we will replace it.I have very very bad EXPERIENCE with this BS company.
After signing up I called for 3 Fosses were leaking, but the contractor who came in he fixed one of them but refused to fix the other one and the other one he tried but could not fix it.My wife called me immediate and said the guy was very rude and was THREATING my wife verbally I also talked to the contractor and he was RAISING his voice with me over the phone,I was very upset and asked him to leave my house. But the Funny part is I called AHS several times several days and explained them everything what happened but was never solved. On the top of that he called me back and THREANTED me again that why I complained against him.AHS still never send anybody to fix that Fosses.
Now part 2--I called again AHS after few days about my AIR CONDITIONING, someone came and checked and I also gave him $75 copay. Now they are saying AHS does not cover this service. I was so Frustrated kept calling them and finally they said I have to pay around few hundred dollars to repair that, I don't remember the exact amount but it was over $400.
Now part 3---I called one more time last week because my cloth washer was not working, the contractor came in and i paid them $75 co pay ,after 2 day AHS sent me an EMAIL that this repair does cover by AHS, I called them they sent someone else for 2nd opinion and the answer stays same, does not cover by AHS.They called my house and talked to my wife and said it will cost us $400 to repair.
Now the bottom line is this is the WORST HOME APPLIANCE WARRANTY company in this country.DO NOT GO FOR AHS.
Posted by fixer
I Purchased a home and an American Home Shield contract in 2012. The steam boiler was leaking to the point of eroding the concrete beneath it. They had an expert tech (about 20 years old) come out to look at it. He took pictures and told me it had problems. AHS told me they wouldn't do anything about it because the tech told them there isn't anything wrong with it. I had another plumbing company check it. The plumber took one look at it and said, "You have some serious problems here". I had to replace the boiler. When he dismantled it, you could clearly see that the water jacket was leaking to the outside, as well as into the firebox. I sent AHS pictures, but they didn't want any thing to do with it. I had to eat a bill of almost $8,000.
Posted by Sabrena
I bought my home in June 2015. The upstairs AC unit broke the Saturday before the seller had American Home Sheild. The office where my home closed had numerous brochures on AMS. I purchased it. They sent out a HVC repair man he replaced the compressor. Someone else who worked with him was suppose to come put a switch. Instead he said that was not the problem did something else charged 225 for freon Broke the next day took three or four days put another compressor. Sam story it's now July and Texas and Hot. Long story short 5 compressors and burned carpet upstairs burned wood new copper tubing new "core". It kinds worked till last week totally out. 100.00 service charge new unit inside and out. Yesterday the tech left I go in the living room water is coming down my fireplace onto all my Christmas decorations tv carpet etc. the tech comes back looks at it says I don't know where the water is coming from. So today it's now my fault. I am responsible for all secondary damage because the tech said he didn't break anything so that's how it is. Oh but AMS authorized a sump pump to be put in. The tech promised to return at 11am. Called says he has another job he has to go on first. Maybe later today or tomorrow...... No heat air in 4 bedrooms. But they just don't care. If AMS had fixed this unit back in June correctly I would not have burned hall carpet or now wet floor/sealing or carpet. Theirs is not for the paying customers. They know how to waste money by band aids. I would love to be a part of a class action. I have pictures and pipe to show shoddy workmanship. The reputable dealers here won't even consider working with AMS.
Posted by Ed Warneck
Why did homeowners not arbitrate as allowed in contract?
Posted by Colin Moreton
I went on the website and placed a order for a refrigerator repair that was not cooling. this was on Oct 19,2015On Oct 21st I received a call from Williams dependable appliance who ordered two parts, a fan assembly and a computer board. NO phone calls from vendor. I always had to call to see what was happening. on Oct 28. i receive a email from fed ex stating items delivered 10/28/15 9:57 am
I called Williams appliance and message only machine. called again in the afternoon same message machine. I cailed 10/28/15 4:00PM no response, then on 10/29/15 I called again and message machine kept calling until someone answered finally got a hold of Williams dependable service and they said we will come Saturday bet 12:00 and 5:00 Tech arrived installed both parts and left. Guess what still have the same problem. kept calling Monday got a hold of gal in office who said it is out of our hands Mr. Williams doesn't know what else to do, it is beyond his scope of experience so we have contacted Ahs to assign another vendor. They did that but that company could not come out until Friday between 1:00 and 6:00 November 6 so I called got cut off three times so I had to explain to three different representatives and the best they could do is Thurs Nov 5th bet 12:00&5:00PM. So I await the outcome of that vendors observation of the issue.
I get the feeling AHS hires anyone for a flat fee NON LICENSED < NON INSURED< NON EVERYTHING> IF I search and find this to be true then a class action litigation should be initiated for contracting with non licensed contractors..
Posted by Chris Riberdy
Called AHS to submit a claim for device on my water heater expansion tank that had broken off at the pile. Water was filling my garage. We specifically stated that it was the expansion tank on the phone. Customer service scheduled a plumber to come to my home. When he arrived, he called AHS to diagnose the problem. They, in turn, stated that it was not covered, so I paid the number 315.00 to repair it. AHS billed me 75.00 for absolutely nothing. Calls to AHS did no good. Why would you call a plumber when you already knew that it was going g to be a denial? To make 75.00, that's why. I will not be renewing my contract. Had they told me that the expansion tank was not covered, I would have accepted that and kept them. I don't do business with firms that prey on their customers.
Posted by Tracy Chapman-Smith
In the beginning of Aug. 1015, my air conditioner froze up. Called AHS, as I have been a customer for over 11 years. They came out that day and replaced the motor. My air conditioner continued to fail, would not cool my house. I had to buy a widow unit to try and stay cool. Called them again, after vendor failed to show up 3 days in a row, I called them back to send out a new vendor. That vendor recommended the outside unit and the coil in the inside unit be replaced. AHS stated to ME in a phone call that they were going to replace the Entire unit and I would get a call for an install date. After 6 weeks of calling, no new unit and no return phone calls, I was contacted and told a third vendor would be doing a second opinion. Second opinion?? If that was the case why didn't they fix it weeks ago. Now Oct. and only in the 60's outside, the new vendor stated it was keeping the house cool. It's 68 outside, of course it will keep my house 72 on the inside. The new vendor is only going to clean the coil and repair some minor duct work. The new vendor stated we would not know if this fix works until the next hot day, probably next year!!!! This is a terrible company, they do not honor their contacts, but don't mind taking your money for years and years!!
Posted by Anuj Varma
I think it is time for another class action suit. There are over 5000 complaints on Memphis' better business bureau website. Each and every one is a gory story of incompetence, inefficiency - and downright (what amounts to) illegal business practices.
we have a high-end Maytag washing machine that recently started to make some noises when spinning at high speed. We called AHS but service was denied due to "bearing defec caused by washing machine being overloaded". We have been using washing machines for over 50 years and we have never been told we stuff the drum with too much laundry. A 15 year-old machine is bound to have some wear and tear and the technicians never inspected our washing machine. They made the claim based on the problem we told them.
Posted by Jane Jones
I think they are working with a local company here to rip people off. I had a drain problem 2 weeks ago. I was told that it was not covered but because it is a rental property I wanted it fixed immediately so I paid the person to run a camera. I paid that then AHS wanted another 75 on top of that. I paid them their service fee but AHS had to have more. I was told it was fixed , problem reoccurred I was told the line needed to be dug up and changed. 2800.00 dollars later. I went by the house this week with a friend that does pluming but was unable to help at the time. He said what they did at best should have cost 3 to 5 hundred dollars and I am out 3300.00. Well this week the water heater broke and because it has not been drained every two years they denied the claim. I don't know anyone who does that nor have I been told to do it. AHS put the one in 14 years ago that is there, again they same company came out they want 1400.oo for a new water heater and installation. I have had this warrantee for 20 years but I won't have it much longer. I am getting the water heater replaced today for 700.00 dollars.
They use to be a good company but I give up.
Posted by Wendy Hallmark
I would like anyone who would like to be part of a class action lawsuit to contact me. We are in our 3rd week of no refrigerator, 3 service calls already, and horrible response times on calls (as I type this, I have been on hold for 37 minutes of my 45 minutes conference; I'm a teacher). I am ready to take AHS to court and need others who are having the same experiences. I think this company needs to have a major overhaul in how they do business or just plain go out of business.
Posted by Illinois
The only way to get these scumbags to pay up for a replacement (why else would you play $55+ per month??) is to sue them. Specifically for Bad Faith Insurance. There has already been a class action levied against them in the past.
Sue them then arbitrar will arrange payment. Get your appliance fixed by a legit local contractor. Then cancel your contract with AHS asap.
Put that $55/month into a separate personal account escrow. Then when a rainy day comes, you will have the funds to address. You will save yourself the worry, headache, idiotic gamed bureaucracy, and intentional procrastination inherent in the asinine AHS system. Which is completely rigged, if you haven't already figured that out.
Posted by ErinF
We've been trying to get our AC repaired for days and have been on the phone with AHS arguing for countless hours trying to get someone to come fix our AC. We live in Houston Tx and the temperature was 97 with humidity which felt like well over 100. We have 2 small children and a dog and haven't been home in days. We've had to get hotel rooms and stay with family. I took the day off of work because I was told YET AGAIN that someone would be coming to fix my AC only to be told they "unfortunately didn't have me scheduled." So I've lost work hours on top of the money spent trying to get myself and my children in a house that isn't hot enough to kill us and I STILL do not have my AC fixed. I've had 4 different contractors assigned to me spoken to multiple representatives and managers. I've never been so angry over the extreme lack of responsibility and care taken by a company that we have paid to provide a service.
Posted by GC
We are currently going through replacement of our HVAC system. We have been told by 3 different people, 3 different units that they would be replacing our unit with. When questioned why they were telling us 3 different products of various comparison we were told it is what they ordered and that is what we are going to get whether we like it or not. All of the people on the phone were rude except for Kim. I have never dealt with such a horrible company. This has been a horrible experience and I don't chose to go through this again.
Posted by rws68
I had similar experience with AHS. My realtor purchased the policy for me when I bought a foreclosed home in CA. I turned in about 5 or 6 claims and AHS first denied every claim, often trying to use the "normal wear and tear" insuring agreement as an exclusion and other times completely misconstruing their contract language. I first tried talking to the claims people in Iowa and got nowhere. I then contested every claim to corporate and the CA Insurance Department pointing out what AHS's policy said and how their policy actually said it covered my claims. As soon as I "cc'd" the Ins Dept and corporate, they paid every claim and then non-renewed my policy. I had an advantage because I'm a retired Litigation Manager that helped draft policies for an insurance company in another state. I implored the CA Ins Dept to investigate what I believe is their fraudulent claims practices, but it doesn't appear they have. I'm confident if my past company had handled claims the way AHS does we would have been found in bad faith in that state. I've placed my redacted documents/letters on Google drive for any help they might give.
Posted by Anonymous
AHS send a tech out in 2014 to replace the compressor in A/C., we paid for the coolant. Now in 2015, our A/C went out again come to find out AHS and the first tech ordered and installed the wrong compressor. Now its scheduled for repair, AHS has denied covering the coolant cost even though it is their negligence that the A/C is broken. We are out of the $450 we put into the first coolant, while the first technician and AHS steady taking our money for service fees and monthly payments. We sent a complaints after complaints to corporate, waiting for a supervisor to call us back that was 5 days ago after the reps constantly tells us they will call you they are investigating the problem. They did have time though to call the company that is replacing the compressor, to tell them they will not cover the coolant though, really after your negligence. You ordering the part, you sending the tech out to fix it. I really need info on a lawyer
Posted by marlys duray
I fought with them and the appliance company for my dryer for over a month. Finally when one of the reps kicked the complaint up to corporate did I get results. Now I am going through the same thing with my washer. It needs a new transmission and pump. They are passing the buck back and forth and in the meantime I am waiting for a complete breakdown and expect one of these days for standing water where I will have to wring my clothes out by hand. Nobody offered to kick this matter up to corporate this time. I am filing a complaint with the bbb tomorrow morning on both of them and will suggest to the realtor that she may want to quit suggesting to her buyers that they carry a warranty through AHS.
Posted by Anonymous
We have been using AHS for over 16 years including numerous repairs to our 2 air conditioner units. They have arranged for repairs and we continued to paying the annual fee. On or about the 11th or 12th of March we put in a request for air conditioner repair. On March 18th Crystal Air Inc. came out and inspected the unit. They told us that the compressor was bad. They also said that some building codes had changed and they did not think AHS would pay for the code change which required a larger cement base for air conditioners. They expected AHS to replace the compressor but we would probably have to pay for the cement base. They said they would send the claim in and if AHS did not cover the code change we would have to pay for the new base. AHS told us they were reviewing the claim the 2 times we called for an update. Today 4/3/15 we received a letter dated March 3oth that denied our claim. The letter said that since we did not have a filter that should have been on our unit; the missing filter caused the liquid refrigeration to get into the the unit and burned out the compressor. We had never been told that our units needed a filter the numerous times AHS had sent companies out to repair our air conditioning units over the past 16 years. It appears as though they are refusing to replace the unit per their warranty which stated that if they could not repair an item, they would replace it.
Posted by Georgia
Have been without heat for a month. Have sent three techs but still not fixed. Two small kids at home and is 25 degrees outside. When we call to check the status, we wait for 20 minutes each time on the phone.
Posted by Maryland
I've been requesting services on my heat pump since 2004 nearly every year to-date. AHS has provided only enough assistance to keep the unit working. Now that the heat pump needs to be replaced, they are accusing me of failing to provide maintenance and has denied my request for a replacement pump. The unit is literally falling apart because they only would send techs out who agreed to do the bare minimum to keep it running and no more.
Posted by Maryland
I have had ongoing issues with my heating and air-conditioning unit. American Home Shield has always provided the maintenance crew, who would only due minimal work to keep the unit "working." Now that the unit needs to be replaced, American Home Shield says the breakdown is due to my failure to maintain the unit, even though we have a long history of repair requests going back 10 years.
Posted by California
Warranty claim for a pool heater was denied. FAHW said that it is the rodent damage so it is not covered. We asked FAHW several times to send us the evidence that shows the damage is indeed caused by the rodent, but the company refused.
Posted by California
My 16-year-old A/C compressor died. AHS sent out a repairman who falsely wrote in his report that the unit was “poorly maintained,” despite the fact that we just had a maintenance company come out less than three months ago. AHS denied our claim based on his report. We are currently waiting on the second opinion.
Posted by Georgia
I filed a claim with AHS concerning a faulty pool light, filter pump and pool heater. The contractor inaccurately denied my claim. The only company they had to do a 2nd opinion was a company that previously denied a claim that was subsequently overturned by a 2nd opinion.
I paid for an independent contractor to look at the equipment and they agreed that the AHS contractor was mistaken. I feel that this is one big scam and I have emails to prove it.
Posted by Texas
HAD PROBLEMS WITH CLAIMS BEFORE, AND CURRENTLY HAVING TROUBLE GETTING SOME COVERED REPAIRS DONE.
Posted by Texas
Refused to pay for Freon to repair my AC. Also, I have an outside electrical outlet that does not work. They sent two different electricians to repair; neither did. Their contractors are substandard. I still do not have the outlet working after paying for the $75.00 fee.
Posted by Florida
My air conditioner literally exploded. The whole neighborhood heard it/saw it. I had two seperate contractors come out and both said it needed to be replaced. My wife has lupus and I had no choice but to get it done as it was hot outside. I called American Home Shield and was denied the ability to even file a claim.
Posted by California
I had an AC compressor that put out 50 degree air. AHS replaced it with one that puts out 60 degree air. We live in the desert, & the new compressor takes twice as long to reach temperature. AHS says they replaced the old compressor (5 ton) with a 5 ton & that is as far as they will go.
Posted by Florida
AHS denied my A/C claim due to lack of maintenance when they have never inspected my A/C prior. My home is 17 years old and they conclude that lack of maintenance is why my compressor failed. We in fact have had our unit maintained.