The settlement was the result of a class-action lawsuit filed by Laura and Steven Faught against American Home Shield on behalf of people in the US who purchased or were issued a home service contract from American Home Shield from July 24, 2001 through October 19, 2009. As part of the settlement, American Home Shield agreed to establish a review desk to consider claims from settlement class members whose claims were denied during the class period.
The Faught lawsuit alleged that American Home Shield "engaged in a pattern and practice of failing to fulfill its contractual obligations to its customers, including by declining generally to provide repair and replacement service to which its customers were entitled, and by improperly denying claims in the first year of customers' home service contracts for lack of maintenance" (from the Notice of Class Action and Settlement; www.faughtclassaction.com).
Despite entering into a settlement, American Home Shield denied any wrongdoing or any liability.
READ MORE BAD FAITH INSURANCE LEGAL NEWS
Furthermore, the lawsuit alleges, American Home Shield denies claims because of minimal uncleanness, even if outside factors were the cause of the appliance's breakdown. Plaintiffs allege contractors were given a bonus for denying legitimate claims. The lawsuit claims breach of contract and fraudulent misrepresentation. Plaintiffs seek damages in excess of $75,000.
Meanwhile, customers of other home warranty companies have filed lawsuits of their own or may be investigating possible lawsuits, alleging their claims were improperly denied.
things they did not make?
Now the same thing is happening with my washing machine. They charged me a month ago and to date no washing machine repair.
I called and asked for a supervisor and was hung up on and also denied a refund and cancellation of plan.
Based on the professional opinions of multiple licensed HVAC contractors, it was recommended that the compressor not be replaced, due to the overall age of the unit, the poor efficiency of the unit, and the cost of maintenance on the unit. After speaking with AHS, prior to the denial, in regards to the options, the options that was decided on was to take a "Cash in lieu" for the cost of the compressor and labor to install it, and apply that cost to the cost of the new unit, which the difference would be paid out of pocket by me. The resolution I am seeking is the payment of the compressor and the labor related to instillation of the part.
My AC unit went out the temperature was 90 degree and above. When AC person came 4 days later and said my compressor was no good. AHS paid for the compressor only I had to pay for service, additional parts and freon. $690 and 1week later before the parts came in.. I am paying for all fixture it seems that I am paying a monthly fee so that AHS can send a service person to my home. So misleading AHS must get a cut for everything I have to pay for. There must be laws about this, it's not right.
After the denial on my water heater claim, and the bogus $1,800 out-of-pocket charge they tried to pass on to me for "uncovered" items to fix my HVAC unit -- I didn't argue. I got online and filed my complaint with the BBB-Memphis. Let them be your negotiators as AHS doesn't want these black marks to taint their BBB standing.
End result - I took a payout in both cases -- for the water heater, my out-of-pocket expense was $27. For the HVAC system, the payout covered the ENTIRE cost of the repair by a CERTIFIED tech from a REPUTABLE company.
Early this year in the month of March I placed a call because the heating unit was blowing cold air. AHS sent out Holly Springs HVAC who is by far the best of the bunch. (I always try to request them but my request is often denied.) Holly Springs identified the problem to be cracks in the heating coil. He was surprised no one in my family was sick from possible carbon monoxide poisoning. With in a couple of days Holly Springs was back and replaced the heating coil.
We experienced an unusually mild spring but then the heat rolled in with consistency in late May. When we turned on the AC unit the house temperature remained at 80 degrees despite being set at 70 for several days. A call was placed to AHS and this time they sent out AirMedic on June 14, a day before our family vacation. The technician came out and replaced a capacitor and the cool air appeared to be flowing that night. We left for vacation early the next morning and contracted our neighbor to check in periodically on our aging dog who does not do well in kennels.
We returned home on June 20 and found the house temperature at 84. Our neighbor told us that the house got hotter each day while checking on our dog. I immediately called AHS who dispatched AirMedic the next day on a recall visit. The technician identified the problem as a punctured coil causing the coolant to leak out. He took pictures and said he would contact AHS right away. 24 hours later and we had not heard from anyone so I called for a status update. I was told the tech had not submitted any information so AHS called AirMedic and got no immediate response.
Day 2 - My wife and I have been in conversation with AHS all day trying to get them to fix the punctured coil. AirMedic claims the unit was working after the first tech left my premises and they are not responsible for the puncture. AHS claim they are not liable because its our word against the contractor's word as to how the puncture occurred.
I explained to AHS that we certainly could not have punctured the coil since we were on vacation and given that they coolant slowly leaked out following the first visit of AirMedic as evident by my neighbor's observation, it seems logical that the first tech did not properly assemble the unit after replacing the capacitor and punctured the coil while screwing it together.
My wife in tears told the representative that we have a young teenager and old dog in our house with temperatures over 87 degrees. We want AHS to honor the contract and repaired or replaced our AC unit. We have paid over 10k over the course of our contract not including the $75 service call fees. My neighbor's unit was replaced last summer when the compressor went out, so I don't understand why we are having such a hard time getting similar service.
In my policy I have no stated limit of coverage and it states that replacements will be made with the same or similar. They sent two companies to look at the replacement.
The first company, Budget Plumbing, said they don't have or make 80gal. water heaters anymore (absolutely a false statement) and could only do a 50 gal. I suspect they get a bonus from American Home Shield for keeping costs down. They also want to over charge me for unnecessary electrical modifications and some other work that they shouldn't be charging me for. I have learned that this company is very shady, and being a owner of a general contracting company, I suspected this from the minute the plumber walked in my house and started talking.
I called AHS and requested a "second opinion". The second company they sent out had no problem replacing the water heater with the same capacity. They also said there was no need for any electrical modifications that Budget insisted were needed, which I already knew. They said the previous contractor is known for bad work and doing things like this. They also said the 50 gal water heater Budget wanted to put in would be marginal at best for my home.
A rep from AHS called and left me a message saying they wouldn't use the second company because the price was to high. The only options they gave me was to take the 50 gal. water heater or a payout based on the 50 gal, less any labor charges. After spending countless hours on the phone with AHS they simply will not budge on replacing my water heater a similar unit because it is to expensive. This seems like a blatant breach of contract to me.
Now over 3 weeks since the first contractor was here I am still waiting with a leaking hot water heater and no pay out amount from AHS. American Home Shield are a bunch of THEIVES!!!
Specifically, in 2013 through 2015, I started having a lot of issues with my previous gas furnace which kept leaking from inside. I had to make repeated calls because the technicians continued to do patch work, replace parts, or not fix the furnace properly. I went through these issues with the furnace on and off during excessive heat waves and extremely cold weather.
During calendar year 2016, I had two additional service calls for the furnace and then again, patch work continued. In the month of January 2016, the company Air Supply came out and deemed the furnace unfixable and stated that it needed to be replaced. I waited two weeks during severely cold weather for the company to converse with AHS and order parts before the furnace could be installed. On February 19, 2016, AHS sent out Air Supply to install my new furnace, AHS pays for the furnace, the installation and the permit (which I have never seen), and I am responsible for the expensive modifications.
The new furnace was working for the remainder of February and March during the cold season. Afterwards, I cut my unit off in the Month of April because the weather was quite nice. Furthermore, when the weather started to change and the high temperatures started to arrive at 85 plus degrees, I turned on the AC unit on May 25th for the first time. I was a little apprehensive because of all the problems that I have had in the past with the furnace leaking that I thought I would go check the unit to see how things were running. I proceeded downstairs and found a large amount of water in the floor around the furnace. I couldn’t believe my eyes; I said here we go again, this time from the new furnace! I immediately called AHS to place a service call. On May 27th, AHS sent the company “CMR Ventures” to assess the problem. The technician stated that the water was leaking from the side of the furnace and through the coil because the unit was not put together properly, I then phoned AHS to alert them of the problem. CMR stated that they would set up an appointment and send their top technician to take care of the problem. Later that week, CMR phoned me stating that AHS said that they could not make that service call and that the original installers had to return to take care of the problem. Now things are being prolonged even further while I continue to live in heat hazardous conditions. On June 3rd, Air Supply came out to assess the furnace and said that they could not fix the problem that day because I needed a new drip pan and a coil. I asked the technician, why didn’t the installer see that problem when he first installed the furnace on February 19th, the technician stated that the installers just install and don’t pay attention to anything else. On June 6, I phoned AHS to ask if Air Supply has sent over the report so that they could order the part, AHS informed me to speak with Air Supply directly, I spoke with Air Supply that day and they told me to speak with AHS. After being on the phone for 2 hours waiting for AHS to get on the line each time, I had no success in reaching them. I eventually returned a call to Air Supply in regards to them ordering the part and the representative was surprised that AHS had not gotten in touch with me about the specifics of the job. Air Supply informed me that they would need half of the fee before they could order the part for the furnace. I stated that AHS covers the part and the labor so what fee are you referring to; Air Supply stated that I would incur a charge of $1,282.00 for modifications and Freon. I was outraged!!!!
• From all of the water leakage in the new furnace, I am concerned about any water damage that could affect my computer circuit board.
• I really don’t think Air Supply will order a part for the furnace, in fact I think they have the part made which would be considered after-market.
• My system is a R22 and I was told I needed 10 pounds of Freon, what will happen to the existing Freon and why would I be charged for so much. Isn’t the Freon recycled? Or will it be drained and submitted illegally into the atmosphere?
• When the system was first installed, why didn’t the technician see the problem with the coil? My previous furnace never leaked, I am assuming someone damaged it during installation or did not position the coil correctly.
• Air Supply cuts corners with the customers service then tells AHS what they want to hear and insults the customer with redundant charges.
This has been such an unfair and horrific ordeal in dealing with a simple install job in which I paid $750.00 for the original modifications and now I am to pay additional money for the same install and with a bad part that should have been recognized from the beginning of the install of the furnace back in February 19th. Meanwhile, with all of the incompetence and back and forth, I have been suffering in my home since May 25th in dangerous temperatures and health issues that was reported many times.
I am upset to no end that a warranty company can treat a client in such a despicable manner! Also, that a warranty company does not protect their clients from these maintenance companies that tries to rip them off. AHS continues to allow theses maintenance companies to constantly charge the customer excessive fees and AHS does nothing! I am begging that someone investigate this entire situation for me and bring this suffering to an end.
Fact 1: My a/c stops working on 5-13-16 I put in a service call to AHS.
Fact 2: They send Total Air out on 5-20-16( 1 week later).
Fact 3: Total Air tech tells me its not the compressor or a/c its wiring in the electrically panel that is causing the breaker to flip.
Fact 4: I call AHS tell them Total Air tech said I need Electrical work done.
Fact 5: AHS sends Electrical company out on 5-26-16 (Another week wasted as well as another day off from work)
Fact 6: Electrical company shows up on 5-26-16 tells me the compressor is the only thing wrong. It needs to be replaced.
Fact 7: I notify AHS they tell me they have to send Total Air back out for a recall and that they cant send another a/c company out. This in on Thursday 5-26.
Fact 8: By the following Thursday I still had not heard from Total Air. During that week I made at least 7 phone calls to AHS home shield and they told me I had to wait. I demanded they send out another a/c company. I also called Total Air and during those 6 days they never once picked up the phone.
Fact 9: I then discovered an online chat with AHS. I was in a que for over 1 hour and finally was able to explain my situation. The representative then scheduled an appointment for the next day with Third Generation air.
Fact 10: on 6-3-16 Third Generation shows up and tells me the compressor is bad. He proceeds to tell me that I have 2 options. 1.Replace the compressor for around $700 but it will take 2 weeks because AHS has to send the equipment or ask AHS for a buyout and apply to a new system. The second was a better option for me because the unit is 17 years old.
Fact 11: The tech never said anything about "lack of maintenance" the invoice said "compressor bad, recommending replacing system"
Fact 12: Later that day I contact AHS to inform them what the a/c tech said and that I would like a buyout. They said they had to wait for a report from the a/c company.
Fact 13: I waited the weekend and had to end up contacting the a/c company myself to have them submit a report.
Fact 14: Within hours I get a phone call from AHM telling me they are denying my claim due to "lack of maintenance"
Needless to say I lost it! I explained that this system had been serviced yearly and that the tech even said thats probably why it has lasted 17 years!
Fact 15: As of this moment I have my a/c repair man who has serviced the unit coming out to give me his opinion.
I can honestly say I wished I would have seen this website earlier, it would have saved me alot of money, but more so time, headaches and complete aggravation. I have made no less than 40 phone calls over the last month to AHS. 5 out of 10 times they disconnected me after being on hold for 30 minutes or more. I have missed several days of work trying to get this resolved because of the limited schedules /times they offer. I would have better off saying my $65 a month as well as $75 service call and putting toward a unit or repair with a reputable company!!!! It really makes me wonder how a company like this can even exist!!!
FACT 1: Dishwasher leaking and request placed online 3/21/2016
FACT 2: Technician from GE arrives, turns on nozzle. States nothing was wrong with the dishwasher.
FACT 3: Ran the dishwasher on 3/27/2016 leak turns into a flood
FACT 4: Placed another request over the phone 3/27/2016. I was told that a technician would not arrive until the follow week.
FACT 5: On 3/28/2016 kitchen is completely flooded – Service request ticket now placed in “escalation” status by AHS
FACT 6: Technician #2 from different vendor arrives 3/29/2016 says cost to repair to high, and the dishwasher should be replaced
FACT 7: Technician #2 turn nozzle on to dishwasher, cabinet and kitchen flooded again
FACT 8: Called American Home Shield 3/31/2016 they have not received any information from the technician
FACT 9: On 4/1/2016 given another number from AHS to call to order a new dishwasher. Was told while I was at work that MUST be home to provide them with the dimensions of the old dishwasher before they could order the new dishwasher. They stated that they could not use the dimension provided by the GE technician or the second vendor they sent out.
FACT 10: Measured dishwasher, and was told my dimensions were incorrect. My dimensions were sent to another department and someone would call me back at a late time.
FACT 11: Received a 4/4/2016 from a GE technician #2 that said he fixed my dishwasher LOL!!!!!!!!
FACT 12: Received a call from technician #2 on 4/4/2016 stating that they had a replacement but could not give me a date or time for the install
FACT 13: After several emails, several phone calls, and several days missed of work… my dishwasher was finally installed on 4//5/2016.
These are the steps AHS uses to repair your appliances. If you choose this company BEWARE!!! You will lose time from work, forced to make multiple phone calls, and send many emails before your issue is resolved. I have cancelled my contract after one month of using this company, and switched to another company. Like the saying goes… “Cheaper is not always better.”
Another claim in 2007, AHS denied claim on A/C repair because of improper maintenance and "unknown equipment".
It turned out that a serviceman from "AcuTemp" removed and discarded all pertinent labels from motors.
Fool me twice, is it a shame on me or a predator called AHS?
I ask for the second opinion as I was denied because and I quote: "The door was too heavy" I live an a development with 96 homes with the same inspected door installed during construction of the homes. I was also told that the springs needed to be replaced. Actually,they were replaced 3 years ago. The technician backed down then I told him that. In addition to many other things, they would be happy to make the repairs at my expense, totaling $625.00. I therefore, have no basis of trust with this company yet this same company is giving a second opinion.
Think long and hard before you choose American Home Shield
Had to replace a top of the line toilet, a Kohler. AHS REQUIRed the plumber to replace my toiet with one selling at Walmart for $89. Mind you the upfront fee is $75 and when I complained about the cheap replacement, I was told it would cost a minimum of $300 extra or more for an upgrade? What?
I took the toilet because it was needed but the size differential left an ugly spot of exposed flooring behind the toilet which will cost me greatly to repair! Cheap screws aka AHS.
$60 x12 months =$720 a year for the warranty I pay. I believe we would all be better off banking that money for future repairs.
The delays in reaching homeshield via phone for contract holders and repairmen is u acceptable.
On October 5, 2015 I had a similar incident at my residence. I filed a claim for the leaking water heater. A plumber from Drainco came to my residence. I did not hear anything else from Drainco or AHS regarding a replacement water heater. I got an e mail from AHS asking if I wanted to keep the claim open. I phoned and informed AHS to keep the claim open because I will need the new water heater once the construction is done. About a month later (after the incident at my mother's residence) I got an e mail from AHS saying my claim at my residence was also being denied. The same day I got the e mail I received a post card from AHS saying they would close my case unless I phoned them to keep it open. I have asked several plumbers if they could in fact examine a water heater and determine how long it had been leaking. The answer each time was no. One plumber actually stated that the condensation formed by the water heater may cause rust but the rust is not a true indicator of leakage. I believe both of these claims are wrongfully denied and that AHS makes it a common practice to deny claims, and that more than likely they compensate Drainco to make inaccurate findings.
Wish me luck - I have had this dance with AHS before regarding my AC unit/heat pumps, garage doors, garbage disposal, and refrigerator...every service request has been unpleasant and I had to fight with them everytime to get something fixed...after this issue, my days of being on hold for hours on end with poor ghetto customer service are OVER! CANX this contract at the end of this year.... Good Luck everyone - regards "Harry Home Owner"
Frustrated in Texas
angry AHS customer
on May 14, 2015 I need to warn others about American Home Shield (AHS) that when you have something that needs to be fixed, they will try to figure a way to deny your claim by interpreting your contract. In my situation, AHS denied the claim to fix the AC saying it was not installed. The AC was installed and working for years. AHS sent out a service provider to check and he came back with a report that there were two wires that were disconnected. This was enough for AHS to deny the claim to fix the AC. After contacting the service provider, he said he could provide the service directly to me without using AHS and would cost 3200 to fix. Doesn't this whole thing seem fishy? I really regret signing up with AHS.
angry AHS customer
I have a home warranty through American Homeshield (AHS) and have held this contract since 2002. I have had numerous service calls to fix my heating system since October. It is now January 24th and I still have no heat nor have I received an acceptable solution in accordance with my contract with AHS. It has been determined through an authorized AHS technician that the 20 year old condenser on my system needs to be replaced. The cost for installing a new condenser is $1049.00. In accordance with federal regulations and state law, a 13 Seer condenser must be installed. A new 13 Seer condenser is not compatible with our existing air handling unit. AHS has refused to pay $2308 to make the new condenser and existing air handling unit compatible. In short they will replace a component but not restore functional heat to my home, or spend up to the amount agreed to in our contract.
Below is our response to the Better Business Bureau:
The excerpts below are from our existing home warranty plan with American Home Shield (AHS). As you can see, Paragraph E.4. clearly states that American Home Shield is responsible for replacing/upgrading current equipment to maintain compatibility with equipment manufactured to be 13 SEER and 7.7 HSPF compliant, or compliant with higher SEER or HSPF requirement. Our current HVAC equipment is 8-10 SEER and is not compatible with the 13 SEER condenser that American Home Shield wants to install through Airmedics Heating & Cooling. Clearly it is American Home Shield’s responsibility in accordance with our contract to replace the current equipment because it is not compatible with the 13 SEER condenser.
While AHS has told you that the air handler needs to be replaced due to brand or to code; this is not the case. We have no brand preference whatsoever. The 13 SEER compressor that they intend to install is simply not compatible with the lower SEER rated existing equipment. We have independently verified this through Bass Heating and Air Conditioning in Fayetteville, NC. Please feel free to contact them at 3261 Natal St, Fayetteville, NC 28306, (910) 778-1536. The representative at Bass that provided this assessment is Eddie Simmons.
As a customer, it seems reasonable to me to expect AHS to live up to the commitment that they made in our contract. Oddly enough - using the dollar figures that they provided - this will not even restore heat to my home (in the middle of winter). Furthermore, we have been unable to actually determine if the $3000 maximum replacement allowance for an appliance applies to an HVAC system. We have received conflicting information regarding the cap by several AHS representatives. AHS’ customer service is almost nonexistent, designed to delay, confound and defeat; and is frequently borderline combative. In light of this we have taken to recording our conversations with them “for quality assurance purposes.” Needless to say reaching a supervisor is impossible. Your only option to speak with a supervisor is the demand that the customer service representative you are currently speaking with submit a request for a supervisor to contact you within 48 hours and hope that a supervisor actually calls you. We have been “bounced” around AHS’ various customer relations departments for over 3 weeks and have yet to reach resolution. It appears our only options are to file a complaint with the BBB and to file a claim in North Carolina Small Claims Court. If you know of another avenue please pass it along.
Thanks in advance for your continued attention to this matter. We look forward to your reply.
E. ESSENTIAL PLAN COVERAGES
The following systems and appliances are covered for the homeowner under the Essential Plan.
4. HEATING SYSTEM OR BUILT-IN WALL UNIT (Gas, Electric, or Oil if main source of heat to the home)
COVERED: Heating systems including: heat pump; metering devices (i.e. thermal expansion valves); furnace; furnace transition; evaporator coils
and drain lines; air handling unit; air handling transition; secondary drain pan and lines; and refrigerant lines are covered. Any of the foregoing
covered components as well as plenum, indoor electrical, and duct connections are also covered when AHS determines that upgrading a heating
system is required to maintain compatibility with equipment manufactured to be 13 SEER (Seasonal Energy Efficiency Ratio) and 7.7 HSPF
(Heating Seasonal Performance Factor) compliant, or compliant with higher SEER or HSPF requirements.
F. ENHANCED PLAN COVERAGES – INCLUDES ITEMS E.1. – E.11. and F.1. – F.5.
APPLIANCE NOTE: AHS will pay up to $3,000 for any required replacement of any covered Appliance. Customer is responsible for payment of
any costs in excess of $3,000 for any required replacement of an Appliance.
1. AIR CONDITIONING/COOLER
NOTE: Coverage available on heating and/or cooling systems not exceeding a five (5) ton capacity and designed for residential
application. COVERED: Ducted electric wall air conditioning systems – Water evaporative cooler systems – Costs related to freon recapture – Ducted electric central air conditioning systems including: condenser; metering devices (i.e. thermal expansion valves); furnace transition; evaporator coils and
drain lines; air handling unit; air handling transition; secondary drain pan and lines; and refrigerant lines are covered. Any of the foregoing covered
components as well as plenum, indoor electrical, and duct connections are also covered when AHS determines that upgrading a ducted electric
central air conditioning system is required to maintain compatibility with equipment manufactured to be 13 SEER (Seasonal Energy Efficiency
Ratio) and 7.7 HSPF (Heating Seasonal Performance Factor) compliant, or compliant with higher SEER or HSPF requirements.
H. LIMITATIONS AND EXCLUSIONS
8. AHS has the sole right to determine whether a covered system or appliance will be repaired or replaced. AHS is responsible for installing
replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand or color. Except when repairing
or upgrading covered systems to maintain compatibility with equipment manufactured to be 13 SEER or 7.7 HSPF compliant, or compliant
with any higher SEER or HSPF requirements, AHS is not responsible or liable for upgrades, components, parts or equipment required due to:
(a) the incompatibility of the existing equipment with the replacement system or appliance or component or any part thereof; or (b) any new
type of chemical or material utilized to run the replacement equipment including, but not limited to, differences in technology, refrigerant
requirements, or efficiency as mandated by federal, state, or local governments. AHS is not responsible or liable for the cost of construction,
carpentry, or other modifications made necessary by the existing equipment or installing different equipment.
I. LAWS, REGULATIONS AND CODE REQUIREMENTS
Except when repairing or upgrading covered systems to maintain compatibility with equipment manufactured to be 13 SEER or 7.7 HSPF compliant, or
compliant with any higher SEER or HSPF requirements, AHS is not responsible for any upgrades, work, testing or costs required to comply with any
federal, state, or local laws, regulations or ordinances or utility regulations, or to meet current building or zoning code requirements, or to correct for code
violations. AHS is not responsible for service when permits cannot be obtained, nor will it pay any costs relating to permits. AHS’ policy is to abide by all
current federal, state, and local laws, regulations and guidelines. AHS will not be responsible for any liability arising from repairs or replacements that
violate any such laws, regulations, or guidelines.
Get their denial in WRITING and a reason WHY. Respond to their letter in WRITING with receipts, your dispatch number, your address, contract number, your story, and where you want your money sent. And I got THE ADDRESS FOR CASES THEY LOOK INTO. This took a lot of arguing with managers to get (and having the 2nd plumber get on the phone and practically yell at them). So Enjoy!!
American Home Shield
PO Box 787
Carroll, IA 51401
The Customer Service Rep said I had exceeded the expense that AHS would tolerate over the life of my contract compared to the cost I had paid for the membership.
I was never notified by phone or letter, but they say I was; offered to send me another letter. I asked the rep why I would be calling for service, if I had known I been dropped from their rolls?
This is the poorest customer service, and this caveat is not even in their contract. The Rep said that this was like a car insurance company or home owners insurance co.arbitrarily dropping you for causing them too much expense. I was shocked at the lack of notification, and the fact the this potential action was supposed to be understood at the time of my contract 13 years ago. I felt sorry for the rep, who was also from my city. I told her it's great to have a job these days, but difficult to work for a company that lacks the ethics, and courtesy to inform its members, who faithfully pay the fee month after month, that they are not worthy to be members by virtue of the bottom line.
All who read this, please be aware that AHS does not believe in total disclosure in its contract. This could happen to you.
I had numerous problems with them not wanting to fix my AC. So I found a way to get the upper hand. A friend worked for a HVAC company that was contracted through AHS. He explained how crooked AHS was. So we derived a plan to get them back. I called AHS to make a AC claim and requested my friend's company. That way he would come out and suggest i need an entirely new system. AHS kept telling him to just replace a part, which is what they always do. But being a friend and getting back at them, he insisted the replacement didn't work. So in the end I got a new AC and my only problem was a clog! LOL
One victory for the consumer!!!!
DRM Tech One
How do I contact you? I am having the same problem with AH.
Bet your ASSS
Ok, I have been with AHShit for 11 years. I had many issues and they fixed most of them in good faith.
Stove, Washer, Dryer and Fridge and just got a "NEW" Washer but had to use their G/E discounter hookup or paid $480 to buy my own.
AHShit puts out "BIDS" people. They are a stock traded middleman. This means you will get the worse fly by night "NEW" Jim and Johns repairmen company coming out to fix your items when broke.
You can refuse a company right before they do the repair if you feel uncomfortable so don't feel intimated. I have did this many times. I was a Maryland licensed Home improvement contractor for over 30yrs.
Just make sure they have signs on their trucks and have covers for the feet when coming in your home.
The major complaint I had is my Heatpump. It has been repaired from 2007 to 2012 over 20 times because of their techs couldn't fix the issue correctly.
They get flat fees and your service cost. My issue I had was, I join the Class action lawsuit F VS AHShit. My heatpump was using up tons of electric, making horrible sounds and of course getting repaired as In patch work.
I had 2 compressors replaced, 2 condensers, boy over 14 capacitors a attic unit blower wheel, 2 defrost boards and other parts. Freaking unbelievable. Ok, I hired 2 other HVAC companies to come out to view my entire system a week later after my first compressor went down in 2008 while I was on vacation and AHShit and supervisor chatted with myself and the other two Contractors and they said I would get a new system. I came back 2 weeks later from out of the country and the crap started the next day.
They had the same company that replaced the compressor come with another compressor and AHShit told me this contractor is going to replace the new part because it was their agreement. Also, he told AHShit my unit was fine. Needed cleaning and other little things. I asked AHShit about what the other 2 companies stated about my coils and main air handler in attic was leaking and rusted.
Of course copper doesn't rust but all the seams around the copper pieces were shot and brittle and yes leaking.
Also, other issues in my attic unit. They told me they need to go by what their current tech is stating. Well, again I entered the F VS AHShit lawsuit and was denied.
This past month I paid for and got tired of huge electric bills, very noise over working Heat pump unit outside and got installed a new 14 seer American Standard Unit complete.
Now this is where you might get sick. The unit that AHShit and their techs didn't care about was full of rust and stinking water hidden under the main coil. Parts hanging, broke because of multiple water leaks from coils.
It was nasty people and probably why my wife and I had headaches during the summer months.
It has been cold and snowy here in Maryland for the last 2 months. This past 16 days I have used only 700 Kilom compared to 1455 last month. Almost 100% less with new unit at set degrees at 67". The house has never been this warm. WOW!! I sent pictures of battered leaking unit to AHShit help lawsuit desk and got no response.
I want my money back Shit company. I will say this to everyone and AHShit. I will save over $340 this month alone in electric bill cost. It will pay 2 save money and get new unit people.
Also, American Standard Unit 14 seer 2 ton unit has a whopping 10 year, yes, 10 year 100% parts complete system warranty. I also got a 1 yr labor free contract with the company that installed my unit.
Email me some how and I will offer you one the best HVAC companies I ever dealt with here in Southern Maryland. These guys were so professional it was like looking in the mirror when I ran my company for the last 35yrs.
Finally, I have had my Hot water heater worked on 2 of the last 4 years. I have hard water without a softner, and my bottom element is sitting in a layer of cal build up.
Although it is only my wife and I now, we have plenty of Hot water and while bottom new replaced element doesn't work right it saves on my electric bill because both don't need to recharge. Oh, the Plumber tells me AHShit won't replace my water heater yet because the bottom element still heats to specs. WTF.
Thanks for listening people. I do believe AHShit is a stock trading company. They are middlemen and frankly don't know how to deal with Heat pumps and Air Conditioners or do they?. That is huge money.
Fly by night companies can make a quick $75 contract call and then a few days later you need to fight AHShit to get another company out to finally fix it right. I know, you must think I am crazy, but truth hurts.
I am done with this company. Hope this helps.
Southern MD Home Owner.
Disclaimer. I think this might be the same company most of you guys are talking about. I am talking about American Home Shit Contract companies. They take your money and roll a pair of dice. Then you get a fly by night contractor to call you a day or week later. So, all of this information is truthful at this time and yes I am on Medications for my stress in this great world we live in. God Bless everyone.
Feras al rezk
It's quick and it may get a better response.
Diane M Greenwell
Oh yeah! They had to replace my oven also but put that work on the old contract so that they wouldn't have to be responsible for the removal of it. New contract says they have to remove but old didn't. They are weasels.
Never do business with them.
They have come out 3 times in 1 month to try and fix my microwave. They have ordered parts and more parts. T & T Appliance Repair was sent out yesterday to try out every new possible part extra to fix the microwave.
The service technician said you need a new microwave and do not let AHS say they will not replace it.
Today when I called to try and expidate the order for the new microwave they said " your technition does not have the right to
Tell you , you need a microwave and he is going to be in trouble for doing so, and furthermore we are ordering a new board to try."
I said I demand attention ASAP for a new microwave." She said " I am sorry, but that is not our protocol." I hung up the phone and called AHS home office. That got me no where.
I am going to hire a lawyer to sue AHS. Does anyone know of a
Class Action Law Suit that I can join in on?
Gerald Newbury Park, Ca
20 years ahs
alma m grimble
5/10-Company was sent that only added freon
5/11-First company was sent that stated it was improper installation, stating there wasn't a required valve on the unit. We called a guy on our own who came out and said "It's right there."
5/11-They sent another company out to finish addressing the issue, they claimed it wasn't up to code and we needed nearly $1500 in updates (we did this relunctantly). They supposedly replaced the evap coil according to AHS records (paperwork states they repaired a leak).
8/11-Yet another company was sent out, who added more freon but found no problem
10/11-Another company sent who again found a leak at the coil (which was supposedly already replaced) and "repaired" it.
3/12-Another company came out and added another 9#s of freon but still stated there were no issues. There was a longer time period between services I believe due to the fact we went into cooler weather.
8/7/2012-My most recent experience, again the same issue, the tech came out. He said I can't find an obvious leak and AHS won't let us do anything more than add freon. He flat out said that the unit needs to be replaced. He stated AHS wants them to get it to where it will last a few months, preferably past the warranty of the repair (60 or 90 days). He stated we would need to let it completely die and hope they will replace. He also informed that this would be a "small" leak due to it working for 2-4 months at a time and AHS doesn't have to do anything about that because it isn't a "big" leak according to the law.
I've tried finding the laws that state the requirements for a "small" vs "big" leak and the requirements of the company. I will make a formal complaint and inform them that I will take it to a legal level if needed. We are sooooo frustrated!!!
Our air conditioner died on Tuesday morning. Yeah, it's August and it's hot but I have a home warranty for the past 4 years through AMERICAN HOME SHIELD that covers the replacement when something is irrepairable. Yea for me, right? WRONG! They are refusing to honor our contact because the technician deemed the damage to the compressor was caused by a power surge. The unit has blown 2 capacitors, a blown connector and a blown fan relay since March so it's had a history of electrical problems. Their contractors have just been replacing them instead of resolving the root cause and now they are refusing to replace by HVAC unit. I'm so frustrated I could spit.
Christopher St James
Then when you call their billing and payments line (surprisingly you can reach someone at this number quickly) they will promptly tell you they will not reimburse you without preapproval, citing the warranty contract.
i had service for 10years and just used it a year ago for the first time.
i had a HVAC frankeinsteined together not to mention many repairs. by people who knew nothing and that were told by AHS do the minimum for the maximum money!
so i cancelled the AHS service and had a new company rip out the old incorrectly installed unit, this year. and paid for a new one.
smartest move i made, was totally worth my out of pocket to have a great new company and new unit. expensive lesson and fraudulant to say the least and in my area if anyone out there is from pa if you notice the companys AHS has on their list to send are mostly LLC and the bottom of the barrell companys.
AHS along with the bad company AMERI-Tech Mechanical in Lititz, PA in my area are the biggest scammers going, beware. its really sad to see so many people who went through the same thing.
in the end do yourself a favor and put the money you would pay for AHS away and save it.
oh and by the way- the Better Business Bureau does nothing but back up these terrible companys, i tried fighting them and even with the BBB agreeing with me sided with them. because they said what i would get back wouldnt even cover a new Hvac unit. BBB stinks as well!
When the phoned to send the "technician" on the fifth trip, I was out of town and told them they could not come on the stated date. On another trip, when they were supposed to arrive at 2, they arrived after 6 and the security gate would not let them in. So when I complained to AHS, the contractor simply said that I had missed my appointments with them.
It has been 2 months with no oven, and 7 days that I have had to remain home from work for these 4 hour windows of time in order that an incompetent "technician" spend two minutes or less in the house to tell me that he does not have the part with him.
Other service calls (one for garage door opener track and one for air conditioner) have been denied. The AC technician claimed that the unit was undersized and that's why it wasn't working. So that note stuck in my file and today I just called in another service call because the unit died. (Note, we don't live in the house anymore but the "undersized" AC unit always worked fine when we did.)
The entire HVAC system and water heater are original with the house--from 1993! So today when I was calling in the work order all I got from the agent was a bunch of B.S. about how the claim might be rejected on the grounds that it's undersized and blah blah blah. I can see this not ending well. But obviously they've been taken to court over this pattern of denying claims so clearly that's what I'll have to be prepared to do.
My advice to anybody in this situation is to write one letter telling them you're not happy with their decision to deny a claim and then follow up IMMEDIATELY with an attorney. Usually all it takes is a letter threatening to sue and I'm sure you'll get them to settle. Given their history of class action lawsuits it's the only way to get their attention. Don't think you can get them to listen to reason. They only respond to force. Kind of like the Taliban that way, aren't they?
AHS is corrupt; they lie, cheat and steal. AHS doesn’t live up to their contract they should go to hell. Tell your friends to avoid them at all costs.
Last year my garge door got stuck half when I call I was told that it would be weeks before someone could come out. I paid myself because I could not leave my garage door jammed for that long.
My washer machine went up the repair man from sears sold me a case of a treatment so that my very expensive washer would not have this horrible smell. He also order a part it is still on the top of the washer in the box. no one follows up on what they are suppose to do.
My dishwasher went up repair man came from sears he said he could not replace the part because he did not have the part in his truck. My comment was why do they ask for the model and serial # if they are not going to bring the parts.
I was lucky because the next repair person was a women she said the prior repair man was just to lazy to replace it because it was a lot of work. I had no dishwasher nor microwave for almost 2 months.
Please note that my house is 10 years old and all my appliances came new from sears.
I wrote and contacted their office repeatedly, but noone returned my calls and no one assisted me in any way to resolve my claims.
I am still awaiting resolution and reimbursements, which I am due!
faulty contractors and faulty company