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A lawsuit was filed on behalf of consumers against the satellite service provider alleging its contracts were unreadable and they failed to offer local TV channels. Customers claimed they were charged for not activating the service in a timely manner and charged a fee for ending the service before the "free programming offer" ended. DIRECTV has agreed to a $5 million multi state settlement. (Dec-13-05) [
Consumers eligible for restitution must have either filed complaints in the past year with the Attorney General or DIRECTV, or must file complaints with those offices by May 11, 2006.
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Published on Dec-13-05
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I signed up for service with Directv when I bought my house in mid May. Since my installation, I have had nothing but problems with my service. On 8/3/2007, I called because my equipment did not work again! They told me that the soonest they could have someone out was 8/18/2007. I told them that I understand that I am not the only customer that they have having problems, but two weeks to correct the problem was unacceptable. When I told them to cancel my service, they told me that I signed a contract saying that if I cancel in the first 24 months, then there is a $175 early termination fee. I told them that since they failed to provide me service in a timely fashion, they broke the contract and therefore I do not owe them any such fee. Their response was that they cannot break the contract, only I can. Also, I never signed any contract with them. The customer agreement that they emailed me on 8/28/2007, after having to ask them for a copy only mentions a fee of $150. Then, on 8/28/2007 I received a bill from them for a cancellation fee of $260.
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