The California Labor Law regards verbal abuse in the workplace as harassment.
Well, saying sorry is a step in the right direction but in some cases, it's like putting a bandage on a bullet wound. Brian's boss hurled verbal abuse at him at least three times a week; his behavior was so out-of-control and venomous that he actually spat on Brian; all the shop neighbors knew about it and it was demoralizing for Brian. "Because of the economy I really needed the job; the classifieds aren't really full of ads looking for diamond salespeople," says Brian. "Besides, I really enjoyed the job and I love working in retail, but I couldn't stand him; my self-esteem was way low."
"One day my boss brought his daughter into the store. She had been crying and had to use the bathroom. He told her to wait, then he started yelling at me, at the top of his lungs. I was concerned about his daughter but I was at my breaking point. 'I'm outa here,' I said; grabbed my backpack and left, this time for good. It took some time to get my last paycheck; finally I went to the store with a few friends so he wouldn't start screaming again.
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Everyone should know that verbally abusive behavior in the workplace doesn't need to be tolerated; personally, I think there should be laws against it."
Actually Brian, there is a law against verbal abuse. Just ask an attorney...
Workplace violence includes:
- verbal abuse - swearing, insults or condescending language.
- verbal or written threats - any expression of an intent to inflict harm