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Symantec Faces Class Action Lawsuit


San Jose, CA: A consumer fraud lawsuit has been filed against Symantec Corp alleging the software manufacturer attempts to convince consumers to buy its products by providing misleading information about the functionallity of their computers.

Filed by James Gross, of Washington state, the lawsuit claims that Symantec distributes trial versions of its products that scan a consumer's system, then report that harmful errors, privacy risks and other problems exists on the PC, regardless of the actual operating status of the computer.

The lawsuit also claims that Symantec uses that scanning software to market Norton Utilities, PC Tools Registry Mechanic and PC Tools Performance Toolkit software. Norton Utilities and PC Tools are products that Symantec claims help improve the performance of personal computers and keep online activities private. The suit claims that Norton Utilities and PC Tools are forms of "scareware," a common type of malicious software that causes pop-up messages to appear on computers telling users that they are infected with a virus.

"The truth, however, is that the scareware does not actually perform any meaningful evaluation of the user's computer system, or of the supposed 'errors' detected by the software," the complaint claims. "The scareware does not, and cannot, actually perform the valuable tasks represented by Symantec through its websites, advertising, and in-software display screens."

Lawyers representing the plaintiffs state that the software is falsely informing the consumer that errors are high priority and in addition it is falsely informing the consumer that their overall system health and privacy health is low. Symantec makes Norton 360, Norton Internet Security and Norton AntiVirus software.

Symantec Scareware Marketing Class Action Legal Help

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Published on Jan-11-12

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READER COMMENTS

Posted by
sam
on
I had a tech in India I believe, he made a derogatory comment about my wallpaper! They are suppose to blank that out and he, as many others did not. I even spoke to a supervisor and requested she transfer me to a supervisor in the US and she said she couldn't. And trying to contact Symantec is impossible!

Posted by
cb
on
I had that happen. I even printed some data once that was highly unprofessional while on chat about it once.

Posted by
benito gino altiery
on
stopped using norton when i realized that when my service was up and it was time to pay for next year service my computer would start crashing it was pretty obvious they only wanted money and were trying to scare us but try to get there payed for computer disease out of your computer once its in ther not easy you would need to buy a new computer or pay there ransom symantec owners should be hung for what they have done

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