Law firms are investigating complaints that DirecTV imposes a cancellation fee that is improperly or insufficiently disclosed to consumers. This fee is imposed regardless of the reason for cancellation (including for poor reception or service) and regardless of the amount of time of the subscription.
Some Excerpts from Unhappy DirecTV Customers
"When we signed-up we were told that it was a 12 month commitment, and when we called to cancel, they told us we had fulfilled our commitment. Now they are trying to stick us with a $100 early cancellation fee, despite what we were told on multiple occasions."
"They show me ordering service on 12/27/07 and canceling on 12/29/07. That's TWO days! They offer cancel within 72hrs (3 DAYS), and there is no early cancellation fee. We check our bank account on 01/08/08, and they have taken $301.23 out of our checking account for early cancellation fee! "
"Direct TV offered me $19.99/month and when one week later I got my bill it was jacked up to $50 per month. When I called to straighten it out I was told that there were no rebates at this time and they would not honor the $19.99. I said that I wanted to cancel. They would not let me speak to the cancellation dept and then assessed $157 in fees."
DirecTV Cancellation Fee Articles
DirecTV Cancellation Fees: "A Big Mess"
Elizabeth M. is upset that DirecTV charged her an early termination fee, especially since she only had DirecTV service for two days. She says that even customer service reps for the company told her she shouldn't have been charged the fee. But what made the situation worse was that DirecTV took the money directly out of her bank account without notifying her.
DirecTV: Consumers Angry About Cancellation Fees
Cell phone customers are not the only ones complaining that they are being charged too much for cancellation fees: customers of DirecTV are also upset that they are being unfairly charged for terminating their service. Much like the cell phone companies, DirecTV is apparently using changes to customer contracts as a reason to extend those contracts, often without customer knowledge or authorization. Now, some customers are investigating a lawsuit against DirecTV, alleging they were improperly charged cancellation fees.
Consumers have had enough with DirecTV
Many consumers are saying they have had it with DirecTV for a number of reasons. One of those reasons is the termination fees that they must pay for cancelling a service that is not working well for them. One consumer in Massachusetts complained to the Massachusetts Attorney General when he was forced to pay $162.50 in termination fees after he had nothing but trouble with his service.
DirecTV Cancellation Fee: Customer Complaints Mount
It's one thing for a company to protect its cash flow. In fact, ensuring adequate cash flow is a prerequisite to running a viable business. However, ensuring that cash flow through the alleged practice of unfair and unreasonable cancellation fees, and putting those fees on the backs of your clients and customers, has been described as unfair and unjust. To this end, a number of DirecTV customers allege ill will and unfairness with respect to cancellation fees.
DirecTV Cancellation Fee in the News
MAR-31-08: Couple, who thought their contract was up, gets a $400 cancellation fee from DirecTV after receiving a new receiver, which the company claims "extended their contract". [WGRZ NEWS: DIRECTV CANCELLATION FEE]
DirecTV Cancellation Fee Legal Help
If you subscribed to DirecTV and were charged a cancellation fee, which you believe was unlawfully or unfairly imposed, please click the link below to send your complaint to a lawyer to evaluate your claim at no cost or obligation.
Stanton MI Elizabeth M. is upset that DirecTV charged her an early termination fee, especially since she only had DirecTV service for two days. She says that even customer service reps for the company told her she shouldn't have been charged the fee. But what made the situation worse was that DirecTV took the money directly out of her bank account without notifying her [READ MORE]
Seattle, WA Cell phone customers are not the only ones complaining that they are being charged too much for cancellation fees: customers of DirecTV are also upset that they are being unfairly charged for terminating their service. Much like the cell phone companies, DirecTV is apparently using changes to customer contracts as a reason to extend those contracts, often without customer knowledge or authorization. Now, some customers are investigating a lawsuit against DirecTV, alleging they were improperly charged cancellation fees [READ MORE]
Bend, OR: Many consumers are saying they have had it with DirecTV for a number of reasons. One of those reasons is the termination fees that they must pay for cancelling a service that is not working well for them. One consumer in Massachusetts complained to the Massachusetts Attorney General when he was forced to pay $162.50 in termination fees after he had nothing but trouble with his service [READ MORE]
After a few loyal years as a customer I cancelled when I moved. I paid a final bill and received a call from a Direct tv representative for an exit survey. He asked some questions as to my satisfaction and experience, and why I cancelled. That was that...til I recieved a collections notice? Now its the only negative on my credit report. They were charging me for service at my old address which no longer had receivers active. They didn't seem to care though.
Posted by Washington
Even after being told that there would be no time agreement by the DIRECT TV employee who installed the service, I am receiving a cancellation fee. If he didnt know what he was talking about, why should I be charged for their own employees ignorance?
Posted by Colorado
Frustration and Time. Direct TV has sent my account to their Collections department. They are NOT HELD ACCOUNTABLE for their product . DIRECT TV does not take responsibility for upholding their end of the 24 month agreement. SERVICE.
Posted by California
When we called to cancel our Directv due to the fact that we were not provided with the service we were promised, we were charged a $433 cancellation fee. We have records of multiple unreturned phone calls and letters of dispute etc.
Posted by New Mexico
I cancelled my service after 4 months of being overcharged for programing and was charged a cancellation fee of $441.00, including taxes. I was not told by Directv how much the cancellation fee would be and it is not stated how much it would be in their customer service agreement. My contract was also extended without my knowlege because I sent in a defective reciever for a good one.
Posted by California
My 87 year old mother was so often unable to watch with Direct TV as it was "out of contact with satellite". She was tired of calling and being on hold for hours waiting for service. We cancelled and have received excellent service from a cable company. Now Direct is threatening our credit if we don't pay.
Posted by Illinois
The installers said I didn't have "line of sight" from my balcony, so they offered to put the dish on my roof and told me many people do so. I live in a condo complex and the association immediately took down the dish from the roof. I have no other place to mount the dish, thus I canceled my service. Directv has been told about this over the phone and via letter to their disputes department. They refuse to reverse my $378 early cancellation fee even though I tell them that I would love to have their service, but there is no possible way I can receive their signal from my balcony. I have spent hours trying to settle this, but they just recently charged my CC and I'm furious.
Posted by Florida
My HD/DVR service/lease began on 8/30/06. All costs where paid as scheduled. On 9/26/08, a replacement HD/DVR was sent out to replace the defective one. When I called in today to set up closing the account I was told that I would be charged an early termination fee of $300.
Posted by Ohio
Requested installation, asked about local channels, was told "after installation, call for waiver". NOT told till AFTER installation that is takes approx. 45 days to process waiver. Installed on Thurs. 7 Aug, removed on Mon 11 Aug. less than 72 business hrs. Missed my programs, missed Olympic Opening Ceremony, system was clunky and cumbersome, programming sucked. TOTALLY dis-satisfied. Wrote to Billing Disputes, they declined to refund cancellation charges based on a 24 hr cancellation window????? Never heard of it!
Posted by Arizona
I have written several times to DirectTV. They claim I do not have to have signed a contract to be bound by their terms of service, and refuse to waive the fee.
Posted by California
I tried to cancel my direct TV service and was told that I would be charged over $200 as an early cancellation fee. I never signed a contract, nor was provided a contract with fine print to read. In addition, I have had multiple billing issues with Direct TV and have had to call 7 out of the 10 months I have had the service to correct billing mistakes. Direct TV representatives refused to provide me with any proof of contract, or any of the case information they have collected during my many calls.
Posted by Colorado
I have had $460 charged to my credit card, all because my two weeks of "service" failed to function after 2 different receivers, 3 different modems, and around 8 hours of phone time with tech support over that time.
The service had multiple problems from the beginning, and I'm told "Sorry about that, here's your cancellation charge." Upon demanding that they honor my promised 30-day cancellation period, I was told it's actually 24 hours. Gee, that's close.
Posted by Florida
I have been notified of a $459.00 cancellation fee. When I called previous to cancel I requested total balance, commitment , etc. They tape these conversations. I had a replacement receiver sent in early 2008, but asked what charges for replacing a failed unit. No contract was mentioned. My point: I asked before switching service providers.
Posted by Anonymous
I moved from Arizona to Kentucky and had every intention of having my DirectTV set up in my new apartment. However, once I moved in, I found out that my apartment was not facing the right direction to receive service. I called DirectTV and was told that I would be charged a cancellation fee, regardless of the reason.
One representative actually had the gall to tell me that the company had to recoup its cost for installing my original dish. I spoke to countless supervisors and received numerous conflicting bills. First I was charged for disconnection, then I was credited for it, then I was charged again. It took two months of daily phone calls to work it out. The company still owes me $37 but I don't expect to see that anytime soon.
Posted by New Jersey
Direct TV offered me $39.99/month and when one week later I got my bill it was jacked up to $54.99 per month. When I called to straighten it out I was told that there were no rebates at this time and they would not honor their promise or advertising.
Posted by California
DirecTV has caused me so much grief because they turned this into the credit agencies and hurt my credit. They will not accept their responsibility as the problem maker. They couldn't supply me with my local channel 6 after I asked the company and the installer if I would get my local channel 6, even before they installed it. I told them that if they couldn't furnish that channel there is no use in me having it,because my son was a commerical fisherman and had to know what the local weather was going to be each day. I wish they would just leave me alone!
Posted by California
I called in advance of cancelling and was told the contract was up on 03/11/08. I cancelled on 03/12/08 and was informed that there was a 2 year contract on the DVR unit and that I owed a breach of contract penalty and the remainder of the contract fees. I asked where they had my signature agreeing to this and they said it was implied and that it was standard policy.
Posted by California
I signed up for Direct TV service with a DVR based on advertised price of $39.95 with one year committment.
At the time of order I asked if a DVR was available. I was told the extra charges and accepted. What I was not told was that on their web site they have a contract (never provided to me) that in fine print says DVR increases contract length to 2 years, but not at the price promised.
My DVR actually never worked properly due to known software bugs. After dozens of calls and attempts to receive the service I paid for, I was told that I must pay an early cancellation fee of over $400. Additionally my monthly bill was jacked up to $66/month, though I was told I had no choice to continue at the price we had agreed.
How can you have an agreed contract when the terms are not disclosed? Now I am forced to pay about $1500 for a service that is not working as advertised. When I communicate with DTV they offer no solutions to the technical problems other than wipe the hard drive of the DVR, yet do not agree to cancel the contract, either.
Posted by Louisiana
When I signed up for their service I was assured that I was not bound by a term contract.
After several months, the DVR that I was leasing went bad and I had to pay to replace it.
When I cancelled my service I was told that upon activating the replacement DVR I was automatically entered into a 24 month contract.
I have tried since January to handle this between DirecTV and American Express but to no avail. My last conversation this week with a DirecTV representative informed me that I was VERBALLY INFORMED when I called to activate the receiver. So I asked her to get me a copy of that conversation.
I am frustrated, have spent too much time and feel that they must be ripping off more less astute customers.