• layla fanucci October 8, 2010 at 10:53 am

    Allstate Insurance Company’s Best Kept Ugly Secret

    Car Hits Twelve-Year Old Girl While Standing On Sidewalk

    Our daughter was injured as a pedestrian in a serious car accident while standing on a sidewalk with a friend when an underinsured driver jumped the curb while making a left turn and hitting our daughter straight on, flying her up in the air where she landed on top of the car hood and was slammed to the ground as the car continued on driving down the road without any regard to our daughter’s well being. We learned from her doctors that she had sustained a brain injury resulting in cognitive impairment in addition to other physical injuries. Directly after the accident, she had to relearn simple math and forgot how to walk home from school as one of many examples. The accident occurred in 1997, and she has made substantial progress through great effort on her part and a relentless desire to get back what she had lost in the accident.

    Allstate Denies Injury

    Allstate contended that we had fabricated our daughter’s injury and we had convinced her that she had suffered a brain injury despite medical testimony to the contrary. Despite Allstate’s lowball offer of $15,000 to settle our daughter damage claim, the arbitrator awarded our daughter $1.4+ million dollars in damages for the injuries she sustained. Although Allstate represents that you are in “Good Hands,” they offered only $15,000 on a $1,400,000 injury under our Uninsured Motorist coverage. During the arbitration proceeding, Allstate was even able through their crafty lawyers to get their own expert to change his testimony whereby he had written a prior report that indicated that my daughter had suffered a closed-head injury and had suffered some degree of unconsciousness as a result of being hit by a vehicle as a pedestrian. Again, my daughter was hit by a vehicle, thrown on the vehicle’s hood, and was slammed to the ground as the driver drove off down the street without any regard to hitting my daughter. The Allstate expert changed his testimony during the arbitration hearing by indicating that my daughter did not suffer a loss of consciousness, which is often a material element in supporting a brain injury, since the force of a car hitting a pedestrian did not necessarily constitute sufficient force to render such an injury. These facts alone should speak volumes about what I consider Allstate’s deceptive insurance practices in denying claims to their own customers. This is precisely why Allstate has one of the lowest ratings of all insurance companies in the United States.

    Inadequate Insurance Coverage

    Although I was advised repeatedly that the Personal Umbrella Policy that I purchased in the amount of $1,000,000.00 applied to my daughter’s injury under the Uninsured Motorist provisions, Allstate prevailed in subsequent lawsuits through the appeal process, after we had won two prior verdicts, by convincing a jury that no such coverage ever existed with respect to Allstate’s Umbrella policy. Allstate never offered such protection although they advised me on several occasions it was my fault for not reading cover to cover my lengthy policy with more loop holes than Swiss cheese. Instead of $1,250,000 of protection, we only had $250,000.

    Umbrella Policies and Uninsured Motorist Protection-Buyers Beware

    When I purchased my Personal Umbrella Excess Liability Policy from Allstate Insurance Company, I was advised that the $1,000,000 million of additional Umbrella was in addition to my underlying $100,000 of Uninsured Motorist coverage, which was later increased to $250,000, as well as to my bodily injury portion. Subsequently, when I asked to increase my Uninsured Motorist coverage, I was advised by Allstate that all I had to do was simply increase my Umbrella from $1,000,000 to $2,000,000, which I did in order to protect my family in the event one of us were injured by an uninsured or underinsured motorists. Uninsured motorist coverage can be obtained at very little expense, and the protection to one’s family is of most importance due to the high number of uninsured and underinsured motorists in the State of California. This is precisely why certain insurance companies do not advise their insureds to get additional uninsured motorist protection, since they do not want to pay large claims for injuries sustained by an uninsured or underinsured motorist.

    California Law

    California only requires by law that a driver carry a minimum of $10,000 of bodily injury coverage per person. For example, the woman who hit my daughter was only required by law to have $10,000 in insurance to cover my daughter’s injuries which were in excess of $1.4 million. An umbrella policy offers substantially more liability protection in amounts of $1,000,000 or more at very little additional cost. In my situation, at the time I believed I purchased the polices, I only had $100,000 in Uninsured Motorist coverage when I was led to believe I had an additional $1,000,000 of coverage on top of that.

    The uninsured limits were eventually increased to $250,000 only because Allstate now required higher underlying limits for the Personal Umbrella to apply. The Allstate agent testified in court that Allstate would never advise you to obtain more uninsured motorist protection once you met the minimum of underlying coverage for the Umbrella to apply since he would never advise you that the Umbrella did not apply (“sneaky”), again leaving their insureds subject to substantial risk and exposure if hit by an underinsured motorist.

    Under California State law, an insurance agent is not required to advise their customers that they should obtain increased uninsured motorist coverage nor are they required to advise them that their particular Umbrella Excess Liability policy is not linked to the uninsured motorist portion. However, certain insurance companies doing business in California offer an umbrella excess liability linked to the uninsured motorist protection, such as Farmers Insurance Company. State Farm Insurance Company used to link the two but stopped doing so in 1996. I contacted a State Farm insurance agent on January 21, 2010, and asked if the two were linked, and she indicated she was not sure but would contact her underwriter and get back to me, whereby she was informed that State Farm no longer offered Umbrella protection linked to the Uninsured Motorist protection as of 1999. I then asked her what the maximum of uninsured motorist coverage one could obtain through State Farm, and she did not know off the top of her but after looking at one of her policies she indicated $250,000, which is not adequate in my opinion. When an Umbrella Policy purchased from Farmers Insurance Company (at least as up to a year ago when I last checked), the insured is offered an option of having the umbrella tied to the uninsured motorist portion by checking a box.

    However, Allstate has no such election or coverage. It is also possible to go outside of the “Good Hands” Allstate Company and obtain a stand-alone umbrella policy which is linked to the uninsured motorist coverage.

    Our Agent [name withheld] Goes Outside of Allstate to Get Protection 
Not Offered by Allstate

    In fact, our agent with Allstate, [name withheld], did exactly that — he went outside of Allstate and obtained such an Umbrella policy from State Farm that was tied to the Uninsured Motorist policy in order to protect his family. He admitted in a court of law that he never advised any of his clients over his 20-year career with Allstate that (1) the Allstate Umbrella policy was not linked to the Uninsured Motorist coverage, and that, (2) an insured can go outside of Allstate to obtain an inexpensive Umbrella policy that was in fact linked to the Uninsured Motorist coverage as he did. When I obtained an Umbrella policy, he had already gone out of Allstate to obtain such protection for his family that was never offered to me, since he testified that it would have been too confusing for me to understand this concept and this would be a recipe for disaster. The recipe for disaster were not having Umbrella protection for my daughter’s injuries, a concept that totally escaped our Allstate agent. I had referred our agent to numerous clients including my mother and other friends. I also lectured at his church on estate tax matters. I considered him a friend but he concealed this information from me. He indicated that he did not have a duty or a moral obligation to tell me. He also admitted in a court of law that during his 20-year career, none of his customers ever asked whether the Umbrella was tied to the Uninsured Motorist coverage.

    The reason that no customers ever asked this question is that the belief that such coverage under an Umbrella policy applies equally in a situation, that if the insured, someone or if someone in their family is injured, the Umbrella protection applies. Even insurance agents are under this mistaken belief as are attorneys, judges, as well as the average consumer. Even the attorney that was representing me in the court action with over 30 years of insurance litigation experience was not aware that his Umbrella and Uninsured Motorist protection were not linked until he took my case and checked with his insurance company. After checking with his insurance company, he immediately went outside of his insurance company to obtain an Umbrella policy for only a couple hundred dollars a year in premiums that was in fact linked to his Uninsured Motorist.

    Dirty Secret

    This is one of the dirtiest secrets in the insurance industry, and Allstate is one of the worst offenders and has one of the lowest ratings among attorneys who represent clients against Allstate for denial of claims. I strongly advocate that the law in the State of California as well as other states and perhaps even under federal law should be changed whereby an insurance company that does not offer Umbrella protection linked to the uninsured motorist provisions should be required to advise their customers that they can go outside that particular insurance company to obtain such a policy at very little expense and without terminating any of the insurance coverages with the primary insurance company. A better solution would be to require all insurance to offer Umbrella policies tied to Uninsured Motorist protection.

    The Personal Umbrella policy which was sold to me protects everyone in the world for injuries caused by me but my family are the only ones in the world who are not protected under this same policy to the extent I protect total strangers. This is so hard to believe that my family happens to be the only ones outside the Umbrella. The ordinary consumers as well as sophisticated individuals are not aware of this serious potential gap in insurance coverage.

    We believe that Allstate’s conduct over a substantial number of years is despicable and immoral. We strongly advise the California Insurance Department change the laws in California to protect other insureds from the same fate that we suffered under the “Good Hands” of the Allstate Insurance Company.

    Allstate Decreases Insurance

    When I first met our Alltate agent to discuss my insurance needs, I had three times the uninsured motorist coverage then, than I had when I walked out of the meeting with him. Although he testified in a court of law that he never decreases the insurance coverage of an insured when he reviewed their existing coverages, he subsequently decreased mine by two-thirds of what I had in place before the meeting.

    Although I was teaching income tax and financial planning at UC Berkeley, at the Graduate School of Finance level, attending the graduate law degree program through NYU law school in taxation, and working as a tax attorney for a sophisticated East Bay law firm, our agent stated in a court of law, but only after being prepped by clever Allstate attorneys after his deposition, which went poorly in my opinion, when he made no such claim that I was incapacitated to make any insurance decisions on behalf of my family and that my wife had to make all of the insurance decisions on my behalf.

    He further testified that we declined any increased uninsured motorist coverage because my wife wanted to save $18. My wife was not even involved in discussions regarding our insurance needs since she was taking care of our two small children at the time. His testimony that I was incapacitated to make such a decision on behalf of my family clearly is without merit and a complete fabrication of the truth. This is further evidence that Allstate will go to any length to win a case in blatant disregard of the truth in my opinion.

    Change Hands – Change the Law

    We believe that the testimony of our agent as well as Allstate’s egregious actions in this case, should serve as the “Poster Child” and “Poster Company” for reform of the insurance laws in the State of California as well as on a federal level. Join me in making this a reality and forever changing the insurance laws so that when an insurance company represents that you are in “Good Hands” that you are in fact in “Good Hands” with all fingers attached and without serious gaps in coverage which they do not disclose to you. Please check with your insurance company to be sure that you have adequate insurance protection as well as having an Umbrella policy tied to your Uninsured Motorist protection. If necessary, change hands. We would never want anyone else to suffer the same fate that we experienced by not having adequate insurance protection for our daughter’s injuries due to lack of disclosure as well as misrepresentation, in my opinion, on behalf of an unscrupulous insurance Company.

    • admin October 9, 2010 at 1:35 pm

      Hi Layla, Thank you for sharing your story with our readers–it helps give perspective, and understanding as to why you wrote your song about Allstate. We all certainly wish you and your daughter all the best as you continue to fight Allstate's denials of your claim–and truly hope your daughter's health continues to improve. Again, thank you for sharing this–I'm sure there are others out there who will benefit from reading your story.

      • layla fanucci October 29, 2010 at 6:44 am

        Thank you for your words of support. I receive many stories every day from people who have been

        screwed by their insurance company. They all do not have the money to fight or the emotional strength that it requires. If every person that was harmed stood up and told their story, change would occur. It's the PEOPLE that will create change.

  • layla fanucci October 8, 2010 at 10:59 am

    Video reporting of Allstate's treatment of people.

    We are NOT in good hands.

    Protect yourself.

  • Rudy January 30, 2011 at 8:57 am

    Allstate customers….You are NOT in ""good hands"" with allstate as they claim…we have had 2 claims with allstate: !. Kids broke into our garage, stole car and joy ride with it, damaging it inside and out. Police found car, did report, and we went to our allstate agency….first thing they said was – Did you call the 1 – 800 number…we said no we did not, we came here first….and was told that our agent will do nothing for us, not even talk to us, that we will deal with the people at the 1 – 800 number only….. so, don't believe any commercial that says your agent will help you…HE WILL NOT….You are not in good hands….You are in a 1 – 800 number where you will get only voice mail, and have calls returned to you days later…. no good hands there….. Allstate sucks….we went to an independent agent and received more coverage and lower deductables for less money than our allstate policy was charging us. What a joke allstate is !!!

    • admin January 31, 2011 at 7:27 am

      Hi Rudy, Agreed–completely and totally. The bigger insurance companies for the most part no longer have a local agent to whom you can turn when you actually need to file a claim or get some help. They're all ears and available when it comes time to make a sale, but otherwise, it's "call the 1-800 number". Insurance companies have some of the lousiest customer service I can think of, and it's no wonder folks like yourself are turning to independent agents. Speak with your wallets, folks–power to the people.

  • Roy May 13, 2012 at 1:56 pm

    Here is a new video I just posted about Allstate: please laugh and share!

    • LAS_Admin May 14, 2012 at 9:46 am

      Thanks Roy! And I'm glad you've somehow managed to retain some humor through all you've been through

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