This time spent accessing computer systems is considered vital for work, and often adds 30 minutes or more per shift, but employees are often not paid for their time spent logging on to various systems. But that time can add up over the course of a week, month and year, and it is all unpaid time that an employee is working. Furthermore, if that unpaid work occurs outside an eight-hour workday, the employee could be missing out on overtime pay, increasing the amount he or she is owed.
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Complicating matters for some employees are computer systems that automatically record their shift as over even if they are still on the phone with customers or dealing with work-related issues. Call center employees typically must stay on the phone with a customer or client until the issue is dealt with, even if that takes them past their scheduled shift. But if a computer records their shift as being over - even if they are still helping the customer - they may not be paid properly for that time. If they must then log out of a variety of computer systems and databases, they could be working unpaid for a lengthy period.