According to court records, plaintiff Courtney Douglass took exception to the handling of her account number by Convergent Outsourcing (Convergent). In pursuing Douglass with regard to the collection of an alleged debt, Convergent mailed Douglass a collection notice with her account number clearly visible through the clear plastic window of the envelope.
Douglass viewed that as bill collector harassment in that it was, in her view, a violation of her privacy and a circumvention of the spirit of FDCPA as it relates to privacy.
Many a debt collector lawsuit has taken collection agents to task for not only harassment, but also alleged violations of privacy. FDCPA clearly states that envelopes containing collection notices cannot identify, in any way, the recipient as a debtor. Nor can bill collectors use envelopes to highlight other provocative or threatening language or images that could be interpreted as a violation of the recipient’s privacy, or FDCPA statutes.
A lower court ruling in Douglass’ bill collector lawsuit filed in 2012 found in favor of Convergent. The District Court of Montgomery County, Pennsylvania held that Section 1692(f)8 of the FDCPA provisional guidelines was meant by Congress to prevent the blatant use of any “language or symbol” suggesting an owed debt other than the basic information pertaining to recipient name and address.
The lower court ruled that an account number showing through an opaque window fell outside the provision and into a so-called “benign language” exception.
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“[T]he account number is not meaningless - it is a piece of information capable of identifying Douglass as a debtor,” the opinion, penned by Circuit Judge Anthony Scirica, stated. “And its disclosure has the potential to cause harm to a consumer that the FDCPA was enacted to address.” Scirica was part of a three-judge panel ruling on the case.
“[W]e find the statute not only proscribes potentially harassing and embarrassing language, but also protects consumers’ identifying information,” the opinion said.
The debt collector lawsuit is Douglass v. Convergent Outsourcing, Case No 13-3588, in the US Court of Appeals for the Third Circuit.