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Wen Hair Products Class Action Lawsuit

A class action lawsuit was filed in December 2015 against Wen Hair Products and the manufacturer Guthy-Renker after thousands of women complained of hair loss after using Wen Products. The popular infomercial hair care brand allegedly includes severe and possibly permanent Wen Hair Loss. Other Wen side effects include rash and burning eyes.


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About WEN Hair Products

The Wen line of products is designed and sold by Los Angeles celebrity hair stylist Chaz Dean, and manufactured by Guthy-Renker LLC. WEN is based in California and the Wen website claims all products are manufactured in the United States.

The defendants claim that their Wen hair products, namely the 5-in-1 sulfate-free Cleansing Conditioners, condition the hair and limit or repair damage caused by regular hair treatments and daily styling. Despite thousands of complaints, Wen still gets overwhelmingly positive reviews. For instance, its "weet Almond"conditioner currently has 2,654 Amazon reviews, 60 percent of which rate four or five stars.

Wen Hair Products Class Action Lawsuit

wenhairlossPlaintiffs in the Wen Defective Products Class Action claim that the 5-in-1 sulfate-free Cleansing Conditioners caused them significant hair loss and scalp burns. They also allege that Wen failed to warn consumers of the risks and dangers associated with the products quickly enough once consumers began complaining of the hazards. Amy Friedman is lead plaintiff in the WEN class action. After watching a WEN infomercial, Friedman purchased the Sweet Almond Mint WEN Cleansing Conditioner basic kit in January 2015. She claims that two weeks after using the product she began to lose substantial amounts of hair and has now lost up to 30 percent of the hair on her head.

The lawsuit is charging WEN with violating the California false advertising law, violating the Florida Unfair and Deceptive trade Practices Act, negligence and failure to warn, among other things. The lawsuit also claims that Guthy-Renker had "knowledge of a material design defect [and did not] disclose and/or warn plaintiff and other consumers that Wen Cleansing Conditioner can and does cause substantial hair loss [and that] Guthy-Renker concealed customers' comments concerning hair loss, by blocking and/or erasing such comments from the WEN Facebook page."

Wen is also accused of removing negative reviews on social media instead of addressing them. Wen complaints on consumer websites date back at least five years. The WEN Cleansing Conditioner Class Action Lawsuit is Amy Friedman v. Guthy-Renker LLC, Case No. 2:14-cv-MRP-AGR, in the U.S. District Court for the Central District of California.

Wen Side Effects

Along with hair loss—to the extent of causing visible bald spots-- women have reported severe and possibly permanent damage to hair, hair breakage, scalp irritation, scalp rash and burning eyes. One customer reported continual hair loss for three weeks after discontinuing the product.

Wen and the FDA

The FDA has received more than 17,000 complaints from Wen customers complaining of the above side effects. So many hair loss complaints triggered questions from House Representative Frank Pallone regarding the regulation of personal care products. He sent letters at the beginning of June to the FDA and to Georg Richter, the president and CEO of the product's manufacturer, asking why consumers are complaining of Wen side effects. According to The Hill (Jun 3, 2016), Pallone has asked the FDA the following:
  • When and how it first became aware of the safety issues associated with WEN Cleaning Conditioner.
  • What steps, if any, it took to address those issues and what information Guthy-Renker has shared with the agency.
  • Whether it had access to any of the company' safety records.
  • If it has conducted any inspections.
  • If it has requested a product recall.
  • If it has sufficient authority now to oversee the product.

Pallone has requested manufacturer Georg Richter the following:
  • A briefing with staffers "as soon as possible."
  • Copies of commissioned assessments, documents related to product testing.
  • A detailed timeline of the company' interactions and communications with the FDA.
  • All communications from the company relating to the potential side effects or safety issues with WEN products.

Stricter Regulations Needed

According to a national survey released in February 2016 by the Environmental Working Group, 87 percent of voting Americans want stricter regulation of personal care products. Senators Dianne Feinstein and Susan Collins (a California Democrat and Maine Republican) are pushing forward the Personal Care Products Safety Act that would update the 80-year-old Food, Drug, and Cosmetics Act. This law is intended to guarantee the safety of cosmetics—a $189 billion a year industry. This new act would require companies such as WEN to ensure that products are safe before putting them on the market and it would give the FDA tools for enforcing this.

WEN Hair Loss Legal Help

If you or a loved one has suffered similar damages or injuries, please click the link below and your complaint will be sent to a Defective Products lawyer who may evaluate your claim at no cost or obligation.
Last updated on


Tough Talk from US District Judge for WEN Hair Loss Defendant
Tough Talk from US District Judge for WEN Hair Loss Defendant
September 19, 2016
Los Angeles, CA: We’re just a bit beyond the first anniversary of the first real test of a Wen Hair Loss lawsuit when, in July of last year, a California federal judge tore into a defendant he described as “insolent” for attempting to have the proposed class action dismissed. READ MORE

Hair Loss Not a Matter of ‘IF’ but ‘WEN’
Hair Loss Not a Matter of ‘IF’ but ‘WEN’
August 16, 2016
Washington, DC: While Wen Hair Loss Side Effects lawsuits continue to escalate in number, there could be many more in the pipeline over the ensuing months given the number of complainants. To that end, some 17,000 reports of hair loss in association with WEN hair care products prompted a House Democrat and the ranking member of the House Energy and Commerce Committee to seek answers. READ MORE

WEN Lawsuit Highlights Problems with Products Sold Online
WEN Lawsuit Highlights Problems with Products Sold Online
July 18, 2016
Sacramento, CA: A WEN lawsuit filed against Guthy-Renker highlights issues with the company's hair care product, alleging women who used the product line actually lost their hair. In their lawsuit, the plaintiffs issue a variety of allegations, including breach of warranty, violations of California's False Advertising Law, and failure to warn. The lawsuits also highlight the complexity associated with laws governing ordering products online versus ordering them over the phone. READ MORE


Posted by

I loss my beautiful thick hair because the Wen Products caused my hair to fall out. I have written to them but not received a settlement

Posted by

I have dread locks and I asked the sales person if the product worked for all types of hair and she said yes it did make my hair feel softer but my locks started falling out from the scalp one at a time in the top, I was almost completely bald in the top, my hair texture has changed and my beautiful thick locks are little thin stringy things hanging limp on my head, it is costing me a lot of money to try and conceal all the damage that has been done to my hair.

Posted by

I've used Wen for a few years and have noticed my hair is now very thin. I noticed lots of breakage and now I'm wearing braid extensions to let my hair rest and have started using a different product and my hair is doing a little bit better, but it's obvious the damage was done.

Posted by

I have been using WEN products for years and noticed that it seemed my hair was getting thin but never thought it was the WEN product. For over a year and one-half I felt scabs on top of my head and thought it must have been from a bump I had hitting my head on a shelf but it never healed and got bigger. I ran out of the product but never saw the WEN product and Chaz Wen advertising as usual on several tv stations. In 1916 I received an email from WEN advertising a special 5 WEN products
that was usually offered earlier in the summer. I bought the 5 WEN products, gave one to my sister and I started my second one when after showering last week I noticed 2 clumps of hair on the bath mat.I was shocked as that has never happened to me. I just came across all the news about so many women telling about the same hair problems caused by WEN.So WEN already knew about all the claims about the damage their products and wrote to me offering their special offer. This is so wrong of Chaz doing this after knowing for so long about so many women complaining. What does one do now with unopened products. He should go on television and personally apologize for all the damage his products have done to so many women and it makes me so angry that he went ahead and emailed me to get rid of more of his products! Now, what can anyone do to solve their scalp and hair loss.


Posted by

Wen shampoo and conditioner I have been using over a year. My Neighbor mentioned the woman where loosing their hair. The other day my hair parted in a different direction on the top of my head. I have a golf ball sized bald area on my right side. I have long hair and I never saw this before.
Please let me know if you want me to send in a picture and what form I need to fill out.

Posted by

I have hair loose .And My scalp is not the same.My hair very tine.

Posted by

I just started using Wen regularly and noticed my scalp was becoming red, sore, and irritated. It has now reached the point where I can barely have my head touched or even brush my hair. My scalp has even bled. People have noticed and commented on the redness right at my hairline on my forehead. My hairdresser has also commented on the amount of hair that comes out when she washes my hair. I've never had this problem with any shampoo until I started using Wen.

Posted by

After I started using Wen products my hair became thin and weak and now that his falling out and I have no hair on the edges in the front of my hair


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