Defective Furnaces

Have read some of the post on this thread and as a contractor we have changed out many of the secondary heat exchangers on these units. There's a lot more that goes into it that they don't say on what we have to actually do to for it. We charge 1050.00 to replace one - Here's our break down. When getting a call about a furnace not working we first have to see how come, then in this case we have to get reading or take apart the system to get pictures of the damage, then take all that to a Carrier Wholesaler and submit that paperwork to get approval to repair or replace that part, then after 2 or 3 days and have approval we have to go back & get the part to exchange it of course going back to the Carrier Dealer, then go back to install the part. On these heat exchangers you take everything out of the shell and with us we will clean it all plus check the evaporator coil and clean it as well. Once everything is back together and get readings again we have submit that paperwork then wait for like 3 to 6 months for that little bit on money that they give. 325 may sound like a lot but when owning a company and have to pay for everything to keep a business running it's not. We're not a Carrier or Bryant Dealer but since we started changing these out a long time ago they allow us to keep doing them but since 2018 they actually changed it and now it has to be a Carrier or Bryant Dealer for it. Also if the Furnace is under 15 years old the Dealer can get you the exact same one for under 1200.00 dollars but they never tell you that. If it's over 15 years but under 20 years they get one for usually under 2500 but of course don't tell you that either. In the end all Furnaces have 20 year warranties on the heat exchangers no matter wo makes the furnace.

I had a Pyane PG9MAB036080ALSA the Heat exchanger is bad. Installed on March of 2010 why I was not notified of the problem by the company I bought new with warranty very unprofessional typical Corporations screws the little guys

We had a carrier furnace installed in our home in 2010 and now the heat exchanger is broken and needs to be replaced. Can I receive compensation for this to cover the replacement cost? If so, how?

I have a Just turned 3years old and can not get filters for the furance they just don't making them anymore . I have called carrier and they dump me to a certiied contrator that does not have them . the filters are 2.5x 20x 25

I purchased a Carrier Infinity (58MVC120F10120) which had the secondary heat exchanger plug up with corrosion therefore has caused numerous furnace issues over the past 3 years. We finally had a different carrier technician diagnose the issue and we had to have the heat exchanger replaced. The unit now runs fine. Carrier just informed me that they will not cover the labor ONLY the materials. If I had purchased the unit in 2008 all would have been covered. Mine was installed in 2010 but has the exact same defect that was the focus of a 2008 class action lawsuit. Apparently, it took them several years to update the design. The replacement was made of different materials. I would like to appeal this warranty decision. Is there any recourse or another class action that may be possible against this abuse of customers?

we just found out about the issues Carrier has with furnace we now are replacing our furnace because the heat exchange is not working terrible

I had the Carrier unit replaced today. It had the defective heat exchanger that leaked water throughout the furnace and rusted it.

Our high-efficiency Bryant furnace's heat exchanger did crack. Twice it flooded our house with carbon monoxide which luckily our Nest detectors caught and warned us. We had never been notified of the class action or anything about our rights even though the furnace is installed at the same address where it always way from day one.

I found out about the suit after two years without a furnace. We had twice had HVAC repair firms onsite (and one sold Bryant furnaces). They both told us that the heat exchanger was not longer made and couldn't be ordered for repair. Making one last effort to try and locate the part, I came across the class action information purely by chance. I contacted Carrier and our Bryant furnace was checked by serial number and confirmed one of the units covered by the class action suit.

We approached Bryant for extended warranty coverage, which the settlement agreement says includes parts and labor. Bryant referred us to three authorized dealers. One wouldn't even talk to us. One strung us along for 2 months and said they would not make the repair. The final dealer did come onsite to look but then ultimately also said they would not make the repair. The problem? Carrier/Bryant refused to pay more than 4 hours of labor for the service and it was estimated to take about twice that.

We contacted Bryant again. They said "it's not our responsibility to locate a repair person for you". We asked then that they just ship the part to us and we would arrange to install it. They declined. They put us in touch with a regional manager who said "well we pay four hours I don't care what the settlement says ... and you know, there are a lot of other ways I can bill you ... travel time, inspection, whatever".

We called one of the four law firms involved in the class action. They were initially very helpful in offering to research. They gave us contact information to Bryant's in-house counsel, then said they would make contact for us. After that they stopped talking to us altogether and ignored further phone calls, stonewalling us at he receptionist. We found the contact information was invalid for Bryant's in-house attorney.

So, that leaves us now going on our third year without heat in one floor of the house. How do you force a company like Carrier to be bound by the terms of their settlement agreement if they simply refuse to be bound. I read that the law firms received 9.5 million in the settlement. Is that not enough for a little after-the-fact follow up to ensure that what they did was of any actual use to anyone, or it is just "give us the money and then hell with you".

Our furnace heat exchanger went out yesterday Jan.6th,2018. Company wants to put an entire new furnace in. At their cost of course. I'm wondering why the heat exchanger cannot be replaced with a new one. Any thoughts? Thanks.