Chris H. (real name withheld) writes to LawyersandSettlements that he loaded $500 onto his card. When he activated the card online, he was told to contact customer service.
"I had bought the card and called them within a 15 minute period," Chris writes. "Each time I call the Loss Management department they inform me only a Senior Agent can speak to me about why the money is not on my card, and schedule a callback within two days that does not happen. I have done this at least 10 times and they NEVER call back."
READ MORE PREPAID DEBIT CARD LEGAL NEWS
The issuing company did eventually agree to send Henry a refund, possibly as a result of the New York Times' investigation.
More and more companies and government agencies are switching to prepaid debit cards—according the Times article, Wal-Mart will only pay employees who do not have direct deposit on a prepaid debit card—but questions are being raised as to how high the fees should be.
After all, many people who use prepaid debit cards do not have a choice in the matter—especially those who cannot open bank accounts or use credit cards. They are being charged a lot of money for the ability to access their own finances, and many say they had no idea about all the fees they would be charged.