Complaints against It's Just Lunch include misrepresentation of the number of available clients, matching clients with non-professionals and not using a selective process to match clients.
One former client, Kimberly, wrote a letter posted on Complaints.com setting out her issues with It's Just Lunch. Kimberly says she paid $1195 for 16 dates set up by It's Just Lunch. However, she says that she was "extremely disappointed" with her first three matches. She phoned It's Just Lunch to let them know how she felt about the matches, but says that it took a week for her matchmaker to call her back and after that the situation did not improve.
Kimberly notes that halfway through the program she began to worry that the matches she was set up with were random rather than specifically set up based on her designations. She writes that two of her matches were outside her designated age range, one lived so far away geographically that there was almost no way to keep up contact, two matches had no interest in tennis even though Kimberly was told they were tennis players, and one match had virtually nothing in common with her.
After writing a letter to It's Just Lunch to let them know her complaints, Kimberly received a call to confirm a date that had already been scheduled. When she mentioned her complaint letter, Kimberly was told that it had been put in her file but no one had taken any action on it.
Another former client, Marla of Virginia, posted a letter she wrote to It's Just Lunch on the Consumer Affairs website. Her letter actually helped her win back the $1300 she spent on the matchmaking service.
According to her letter, Marla paid for 24 dates but in a year and a half was only sent on four. Of those four dates, none were properly matched including two men who had different political and religious beliefs than she designated. When she phoned It's Just Lunch about this issue, she was told that the company does not ask clients about political or religious beliefs, despite having been told there was a good chance she could be set up with only Jewish men. In addition to those poor matches, one man did not show up for their date, and one man had almost nothing in common with her.
Marla decided to take It's Just Lunch to court in order to get her money back. According to her posting, the judge read her letter and awarded her money back.
If you have paid money to It's Just Lunch to have them set you up on dates and they have failed to live up to their end of the contract, you may be eligible for compensation. Contact a lawyer to discuss your options.