Storage companies face lawsuits alleging people who rent storage lockers from them have been subjected to wrongful storage contents auctions in which their property has been wrongfully auctioned off, in violation of state laws. These wrongful auctions involve the selling of property stored in a rented locker when the renter fails to pay. Although not all storage locker auctions are illegal, there are certain requirements that must be met before a person's property can be auctioned off.
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Storage Locker Auctions
Storage locker auctions are typically held when a person has failed to pay for the use of a storage locker. Self-storage companies might respond by refusing to allow the person access to the locker or by auctioning off the contents of the locker. When property is auctioned without the person's knowledge it falls under conversion, which refers to the illegal taking of someone's personal property without that person's consent.
When property from a storage locker is auctioned off, it is often at a profit to the storage company. In other words, the auction company makes more off the auction than was owed on the storage locker.
Consumers have complained that their property has been auctioned off without their knowledge. State laws, such as the California Self Storage Act, require self-storage companies to meet certain conditions before a person's property is auctioned. These conditions include sending two separate notice letters prior to denying a person access to a storage locker or the property contained within.
Furthermore, some consumers allege they failed to make payments due to mitigating circumstances or that when they tried to contact the storage company they were unable to reach anyone.
It is not illegal for a storage facility to auction a person's items if that person has failed to pay rent on a storage locker. There are, however, certain conditions that must be met before that auction is held. Failure to meet those requirements could result in a lawsuit against the storage facility, regardless of if the failure was intentional or an accident, such as when the wrong storage unit is auctioned off.
Conversion complaints can result in punitive damages awarded to the plaintiff. Lawsuits have been filed against storage companies alleging storage locker renters had their possessions wrongfully auctioned off.
Wrongful Self-Storage Legal Help
If you or a loved one has suffered similar damages or injuries, please click the link below and your complaint will be sent to a lawyer who may evaluate your claim at no cost or obligation.
I had all my personal and business items...my entire life, in my storage unit, some items which are not replaceable/ The estimated valued of what I can place a price on is at least $10,000. Some items were new and never even used. They did not send proper notice of the auction. I found out the property was sold when I called to let them know I'd be in to make a payment; I was then told the property was sold in auction almost a month ago. The storage company claims they didn't have to send notice by certified mail and said "It isn't their fault if the post office isn't doing their job." I was also told that nothing had been return to them deliverable. I requested a copy of the notice and proof of mailing; I was able to get a copy but they had no certified mail receipt or certificate of mailing to show the proof the notice was mailed. I have also never received information on how much the property was sold for. Needless to say, I have contacted an attorney to sue the storage company for the value of my property and punitive damages.
Posted by Ashley
My brother in law has some of my belongings in his storage unit and has not paid them so they are going to auction it off is there anything i can do to get my stuff out ( pictures )
Posted by Keith
I paid these storage thefts!Even received email confirmation of payment! Come to find out they took my payment$$ and then sold off my unit 2days after I paid them! Never received a letter a phone call nothing!Found out the next month when I was suppose to make payment and they wouldn't except payment!I keped getting the run around then finally someone said it had been auctioned off.Is this legal can they take a payment then 2days later auction off my wifes&my family's things that I have had from generation to generation....Sooo mad!!!can anyone help me?
Posted by Steven labelle
I have my stuff in a storage unit and never signed any lease or rental terms I would like to know what legal rights I have to retrieving my stuff .
Posted by Andrew
I rented a storage unit from a local storage play in July 2016. I paid my first month's rent and the other fees. I gave the attendant my CC information to setup autodraft so I did not have to think about paying as we were moving with 2 kids under 2 and a lot of international travel for work. Well, in August the company was bought out by Storage units of america and they did not transfer my autodraft information. I get home from a trip in September to find my code does not work and after calling and finding out that my account was overdue with a late charge. I told them that I had no problem paying the storage fee owed, but I should not have to pay a late charge on something that I had no control over and didn't even know! They gave me a temporary code and I went to retrieve a few items from my unit. The unit has a secondary "Orange" lock on it. So I called back and they told me they could not do anything and I had to see someone at the office. I have gone 3 times to the office on Saturday mornings when I go home from traveling and the manager/employee has not been there due to an "Emergency". I my opinion, they are holding my items illegally and am not sure what I should do. Any suggestions?
Posted by DONNA P.
It's not the fact that my storage unit was auctioned off. I missed my payment and couldn't pay at required time, so they had to do what was necessary. My complaint is that I asked could I get my tax information, all things that had our socials, date of birth, birth certificates, our diplomas, family pictures....what the hell can you do with our family pictures? Now I'm faced with identity theft. Someone has filed taxes in my name, bought a house, car....I don't even own a house of my own. What can I do?
Posted by RJR
What about a storage facility giving access to an ex wife to my fully paid and legal unit? Shouldn't the facility be punished for giving her access and cutting my lock and shouldn't she be guilty of something for entering my lawfully registered unit and removing items?
Posted by Florida
My Mother's unit was auctioned in Boca Raton. Claimed there was a notice sent to a former address, 2 months over due and they auctioned the unit that had a significant amount of valuables. We sued them and won, it wasn't a hard procedure. They had no proof of sending a physical letter nor did they email or call.
Storage managers are Not the brightest people, we dealt with the corporate office, letter from our lawyer, I pressed to go to court and they settled. Property manager was also let go, the whole ordeal was done within 3 weeks.
Posted by Wendy
I manage a storage facility in FL and I do everything by the book. Are there some that don't do it by the book? Maybe. But don't tell me you didn't get your notice even though your address hasn't changed? That's total BS. Take responsibility for your crap and stop blaming others. We don't make money selling units. If we're really, really lucky, we might get what is owed, but most of the time it's less, and a lot of times it's not even close. And if we do get more, it goes to the tenant. That's right. The delinquent tenant who can't handle his/her bills and stops paying gets the "overage." So, explain how we "made money" by selling your unit. YOU rented the storage unit. YOU signed a legal document saying you would pay when due. YOU signed a legal document stating EXACTLY what would happen should you stop paying. YOU were given documents stating we needed address/phone number changes promptly. YOU are the only person to blame for losing your unit.
Posted by storage manager
Some of these comments are laughable to say the least.
I've had customers mad that I wouldn't waive their late fee. The reason I should? Because I didn't call her to remind her to pay her bill. Sorry lady, I'm not your mother.
Most managers and storage companies are legit businesses and do the right thing. I work for the most ethical company I've ever ran into. We do everything by the book, to the absolute letter of the law.
But I can't stress enough, IT IS NOT OUR RESPONSIBILITY TO CALL YOU TO PAY YOUR RENT. In the state I live in, we are required by law to send the letters, publish auction info in the paper, etc. We do all of that, AND CALL to let people know their belongings are going to auction. If we can't reach you, not our problem.
My company has procedures in place to work with customers so customers don't lose their things. I have personally helped many people avoid auctions by working repayment agreements on severely delinquent accounts, taking a fraction of what is owed and having them move their stuff out immediately. It is generally not the company's prerogative to sell your stuff. It is never our prerogative.
WE DO NOT MAKE MONEY ON THE SALES. That is the biggest lie that this website is telling you people, and you believe them. And I quote: "When property from a storage locker is auctioned off, it is often at a profit to the storage company." That in itself is complete BS and completely voids any other information they are giving. You can check the revised statutes for your individual state, I GUARANTEE that you will find that we are not allowed to collect more than is owed on the unit. Where I live, anything over what is owed is to be returned to the customer who lost their unit, and if you don't collect it within a year, it is turned over to the county treasurer. PERIOD.
When we sell your unit, WE are attempting to collect on money WE LOST renting to you. So you can sit here and cry all you want to about not receiving a letter or a phone call, but what it boils down to is YOU SHOULD HAVE PAID YOUR BILLS.
There are maybe a few legitimate wrongdoings in this entire comment thread, and that is all. If you paid your rent and the facility still auctioned your stuff, yes, sue the crap out of them. However, all of you claiming you have grounds to stand on because you never received a phone call or a letter, you should take responsibility for not paying your bills. Odds are, the facility has documented proof that they attempted to contact you (I know mine does). If you can rent a unit, you are obviously an adult with adult responsibilities. TAKE RESPONSIBILITY FOR YOUR ACTIONS.
"I just lost my second unit..." "I lost my unit back in..." "I just lost my unit when..." see what you did there? YOU LOST YOUR UNIT. YOU DIDN'T PAY YOUR BILL, AND THE FACILITY ATTEMPTED TO RECOUP THEIR LOSSES. You say you lost your unit and you are absolutely right. YOU lost your unit. YOU.
Posted by Admin
Thanks for your comment. We do respond to our readers, however, we ourselves are not attorneys. The way the process works is that when someone has a complaint, for example storage unit contents being sold, that individual fills out and submits a complaint form on our site. Those forms are directly sent to attorneys who specialize in that area of law, who then review the complaints. If there is a potential case, the lawyer or their office will contact the individual who submitted the complaint form. We cannot respond ourselves on legal matters as we're legal news publishers, and as I said, we're not attorneys. Individuals who submit a complaint receive an email with instructions on how to check the status of their complaints. For additional information, see our FAQ page: https://www.lawyersandsettlements.com/faq.html
Posted by Ron
Common thread in these posts. People storing items in a unit and CLAIM they were not contacted when they were delinquent. Bullsh*t. Every state says to send notices to last known supplied addresses, phone numbers, email addresses and certified letters as the time starts to add up. Pay your rent and you have no problems. Your excuses do not pay the bills at the facilities. You initialed the lease and signed the lease and agreed to the terms. If cannot afford, get current and move your shit. I have heard every excuse and it is always someone claiming they are being picked on. Someone call the waaaaahmbulance.
Posted by mary kelly
Noone from this site ever responds. What is the problem? Why not just take the site down? About $35,000 of my property was seized including all of my financials and my relatives' remains. All of my inventory for a new business, about 10,000 family photos including 8 wedding albums from a early as 1880 and no copies anywhere. All of my late mom's jewelry and the antiques from her home. 2 genuine Tiffany lamps and the list goes on and on. There is no evidence of a legitimate sale but the Proseutor doesn't feel he can do anything YET. I believe they were in league with someone who took the property and knew it wasn't a legitimate sale. My understanding is that real dealers do not throw out personal items. They return them to the facility or the owner if contact info is in the unit. Lowly ones sell it back to the renter. I have called the manager at home and she sounds deranged. Really frightening. I think a lot of criminals are in this industry.
Posted by Melissa Bryant
My storage was auctioned off on my f*cking birthday! Cold hearted piece of sh*t people! I have nothing left now. You are scum!
Posted by Brian Kemper
Something has got to be done! This relatively new "vulture" industry of scavenging other people's possessions is pathetic. Instead of getting a "real" job these storage unit buyers are picking the bones of people who are doing nothing more than getting behind in their payments, having issues making a payment or other reasons for what is happening. The buyers of these units should:
#1 - be completely responsible for returning any and ALL personal effects such as personal paperwork, personal mementos that have no value to anyone else, personal photographs and photo albums and anything else like diplomas, certificates, passports, birth certificates and other related items. These items should all be returned to the storage management and should be held for a reasonable amount of time and the owners notified vigorously.
#2 - Every state should adopt the same laws and regulations for this industry as to the proper procedure taken when the consumer falls delinquent, as well as their responsibilities for returning any personal effects that should be decided upon by state law makers.
#3 - Special offers, such as Public Storage's "$1 for the first month" special should be disallowed. A majority or people who have to store all of their possessions in a storage unit do so because they are often forced into a situation where they have either lost their living accommodations, their homes have been foreclosed on, they have lost their jobs or for a number of reasons. Because of these situations their finances are extremely limited and are easily "lured" into special deals like PS's $1 special. Other similar businesses like the rental and leasing companies offer deals using a free month incentive, but at the end of the lease, such as with it being used as the 12th month. This is obviously a very successful marketing ploy of which PS is well aware of, with only the purpose being, to bring in low income storage renters who often then find themselves victims to losing their personal effects.
#3 Laws regulating the actual selling of the storage units' contents should strictly mandate that storage unit contents must be displayed to the potential buyers and auctioned off piece by piece (for larger, more expensive items) or by being grouped different "lots" of items. If the rental company is serious about their complaints of losing money when they are "forced' to auction off the units, then this would easily more than make up for the delinquent amount that they are owed as well as having any monies over the costs then given to the original unit's owner. Yes this creates more work for the rental company but the delinquent payments would most almost always be recovered.
Unfortunately this would also put an end to the "storage wars" and "treasure hunting" phenomenon that has swept through the storage industry, but so what? It's time that we all stop thinking of only ourselves and start acting like compassionate, caring human-beings who do the humanitarian and good thing by helping those who need assistance. God forbid you find yourself in a similar situation someday.
Why this industry is regulated completely different than most other industries is beyond me. Any other similar business would have to take the delinquent clients to small claims court in an attempt to make them pay the fees they owe. This industry has been handled so differently because most of the negatively-effected consumers are ones that do not have the resources nor effective legislation to fight back and are often looked upon by our law makers and society as insignificant and not a cause to invest their time or reputations on.
It's time everyone stops believing the repetitious claim that, "If they would have paid their bills like the rest of us have to do, then they wouldn't be in this position. They have no one else to blame but themselves."
This viewpoint is selfish, careless, and disheartening, usually the opinion of someone who is benefiting financially from their neighbor's or complete stranger's misfortune and now trying to justify what they are doing as being the right thing. There are those who now need our help instead of criticism. No matter the situation they have found themselves in, let's try to find a positive outcome instead of watching as their "bones" are being picked clean.
Unfortunately implementing these ideas into laws and regulations would also put an end to the "storage wars" and "treasure hunting" phenomenon that has swept through the storage industry, but so what?
It's time that we all stop thinking of only ourselves and start acting like compassionate, caring human-beings who do the humanitarian and good thing by helping those who need assistance.
God forbid you find yourself in a similar situation someday!
Posted by Admin
Thanks for your comment. We do respond, however, we ourselves are not attorneys. The way the process works is that when someone has a complaint, for example storage unit contents being sold, that individual fills out and submits a complaint form on our site. Those forms are directly sent to attorneys who specialize in that area of law, who then review the complaints. If there is a potential case, the lawyer or their office will contact the individual who submitted the complaint form. We cannot respond ourselves on legal matters as we're legal news publishers, and as I said, we're not attorneys. Individuals who submit a complaint receive an email with instructions on how to check the status of their complaints. For additional information, see our FAQ page: https://www.lawyersandsettlements.com/faq.html
Posted by Lauren
Why would anyone in their right mind contact a lawyer from this site to possibly represent them in a potential storage unit claim when they clearly do not respond at all to any of these posts that they themselves have created a platform for. Their very poor website representation would lead me to believe they provide equally poor legal representation. Find a compentent lawyer in your area that will actually respond.
Posted by Boston Ma
My parents and I had a unit at public storage for many years. In April of this year we mailed a payment that seems to have gotten lost in the mail. In May my parents wrote a new check to cover the cost of the April payment and the cost of May rent (late fee still outstanding. We understood that and planned to pay in the next few days). My father left a voicemail (because no one at the facility EVER answers the phone) informing them that a check was in the mail. The manager called back that afternoon to tell us that a check in the mail 'wouldn't do', but neglected to tell us that it was because the unit was scheduled to be auctioned the next day. We never received a certified letter, or anything else--email and mailing addresses have not changed--saying the unit was going to auction. Several days ago we received notice that it had been sold. We have called many times over the last few days to see of any of the more personal items such as family photos, have been left/returned for us, or to leave contact info for the purchaser, but no one answers the phone nor have they returned any of our calls. What are our options? Even if we were to sue and win we wouldn't get our stuff back. It's gone. So infuriating.
Posted by Subi
I just found out that the storage company auctioned off my unit. It was everything my family owned. My family and I had come to India on long vacation and told the storage company email was the only way to reach us in emergency.
We have lost everything, my baby pictures, my parents wedding album, gold jewellery worth $50000 and so much more. We were not informed of anything. I had already paid for 5 months in advance and was not notified when my credit card was for some reason being declined after the 5th month. The company now says they got my email wrong, but they still had my dad's on file. My dad also sent them several emails, if they had replied to a single one of them we could have provided them with a new card detail or gone and picked everything up. I want to sue them, but I'm not sure what's the procedure, can someone please help us
Posted by Terry McGill
The day the storage space was up for auction at 9:30am, in person, at 11:00am, I explained I had all the money and I needed to go to the bank and I would be right back. The manager said as long as I paid it in full there would be no problem. When I left the property there was the lock from the owner and a tag on the door of the storage space I was renting.
When I got back two hours later, a new lock was on the door, they auctioned off my stuff.
When I asked who the auctioneer was they yelled at me to get off of their property.
I suspect they did not have an auction. Can the owner give my stuff away to just anyone? This happened in Arizona, where the laws are to suit the corporations and screw individuals.
My girl friend rents another storage shed on the same property. They told her she had to pack her things and not return that day. While she was gathering a few things, the police officer and the district manager stood at the door and harassed her, telling her to hurry up and pick that up pick this up over and over again like children on a playground. My girlfriend was sobbing. She can return only when a manager is there to escort her. She did not do anything except, meekly through tears, ask the police officer to ask the new owner of my personal property to please sell her some of my things back.
Posted by Rose Ann George
Yes, we stored property of high value;collectibles and sentimental expensive pieces of furniture at local storage fa-
cility. Paid monthly, checked on it regularly. Our contract was
an add on from previous storing.
One day during this period of three months, husband went to
pickup something and found the lock had been changed!!!!
I called and was told we couldn't be reached, notes were placed on the door and stuff SOLD at AUCTION!!!!
I have tried arbitration, magistrate hearing and getting a local
lawyer. No one seems to wan to get involved for whatever rea-
Posted by Anita
I totally understand the people that are coping with the lost of a storage unit. Here in Columbus Ohio it has happened to people that I know. I most recently am a victim of loosing all my belongings, which is hard to accept. The personal items included grand-kids pictures, manila folders of documents that range from Certificates/awards, Social Security Retirement information and many other documents.
Posted by Jeana Hardy
I had a unit at Public Storage. They auctioned my locker in which I was never notified. I received a letter after the unit had been sold advicing me that the unit sold for $100. When I spoke to a representative she said the manager was upset that she couldn't reach anyone and auctioned everyones unit who did not answer or return her calls. The representative was very apologetic after I stated that the manager breached the contract. She gave me the number to corporate. I called for an entire month to no avail. I would like to sue for the value of my locker.
Posted by James
I have a question and I would really like some like some help. I have had a storage company lockup I paid the company 17500 in rental for an entire house contents over a time period but in France. The rental started at 300 Euros and was then upped to 375 euros I also had things appearing on my bill saying miscellaneous and things like that I worked out with some late fees they charged over the period 575 euros per month instead on 300 which was easy premium x months so I had a descrpancy of 6000 in my opinion in over charges. I got a lawyer and paid the lawyer to find out about all the charges make sure the billing was correct this happened in March 2015 my bill was up to date. They ignored my lawyers registered letters which were very polite to sort out the situation...I had been out of the country and don't speak French ... They then much later threatening to throw out my things in June 2015 whilst still ignoring the lawyer... My things total 100k euro it was all things for a house purchased my a lawyer on equity release funds.. My lawyer filed the same day a legal block preventing them taking my things as a dispute wasn't settled... They wrote back to him stating I had given them permission to throw away and discard my things...and not confirming anything about my items... Of course I hadn't done given them permission...however they may of had some small print in the French contract...the contract was in the storage company lock up and they wouldn't provide another copy I was away and had been away for 1.5 years in Hong Kong...my lawyer then filed a force court block stopping them throwing or taking my things.... So there were two legal blocks filed on returning at Christmas and not getting any response from them to any correspondence they had sold the entire contents for a 1100 euro bill then put 1300 balif costs on top. They did this in September 2015 after the lawyer had been engaged with them since March 2015 a balif I sent found that out. They stole and sold all my items and ignored legal protocol which prevented them touching my things and also during an unresolved billing dispute. I can hardly believe it... I thought about suing the ceo personally for selling my items for profit and ignoring legal protocol... However the lawyer suggests to sue the storage company itself... They have in given an unsigned copy of the contract which has clauses like items in the lot can't exceed 4999 euros.. They were informed in writing of the value of my things ... Please help with some advice... I need some collective thinking
Posted by Jen
I just want to say to these people (who are probably storage workers or owners) that not everyone get their letters if they are late on their storage. My father just lost his because he is homeless and staying with a friend and used my sisters address when signing up. A certified letter came for him and my nephew must have signed for it and by the time they decided to give him the letter, it was auctioned. Another experience I've witnessed was that you're less than one fn month late because of limited income and these evil assholes charge you for the next month and unbelievably ridiculous fees that make it almost impossible to pay to get your stuff. A $180 a month locker, after the 6th of the month, goes up to $660 fn dollars!!!!! So the current month and the prorated bullsh*t month adds up to almost $700?? When 2 months should be $360 plus a late fee? Like someone else on here said, you should be very careful because the way you treat customers, youre likely to get hurt. Even an employee said that calling the 800 number will be no help. Public storage company should be ashamed and disgusted with the business they run. Everything about it sucks. The employees. The costs. The managers. The no empathy for the ones that really had no other choice than to put their stuff in there and they can't even let you get the pictures of your entire life that mean nothing to them but it's more than everything to most. So heartbreaking. I hope my dad gets his photos back. I have none of myself growing up or of my gram. I'm so sick to my stomach. Karma will get you people.
Posted by Danielle Bruner
my property was auction off never recieved letters were sent to old address, storage facility mailed a copy of my key to new address never upsated there data base so i didnt recieved letters of property to be auctioned, my mom passrd away 2 years ago that when i first rented storage, she was my last family member my brothers are gone as well my family remains, were in the storage along with birth death certificate all medical records, all my immediate family passed away of varius illnesse and now im . faced with dealing. with inherited illness and. dont i asked storag facility if. they can have personal who bought my proprty call me no response us tere any way to obtain persons info that bought my person so i can contact them
Posted by Taylor
Storage Companies are EVIL AND HAVE A HEART OF STONE ! I just lost all of my belongings in 7/30/15.Never knew
Posted by Margie Hinojosa
My brother died in a fire with his girlfriend. They had a storage. The storage will not help us get it by telling us what form they need. what they keep saying is contact an attorney. Does anyone know what form they need so we can get his storage? This is so sad.
Posted by StacyMarie
I was renting a unit at public storage in Maryland and had become late on my payment by less than a month and was charged outrageous late fees and lien fees that tripled my normal monthly amount. I found a way to come up with what they were claiming I owed and paid it and was still denied access to my unit due to the fact they had changed/cut my lock. Well then the next month I lost my job, house and just about everything else. I called the storage unit and told them what was going on and told them that I wanted to and needed to get into my unit to get my father's ashes and his service flag as well as my pictures and was told that was not going to happen...but at that point my unit was paid in full. I then called due to never hearing back about asking to speak to a manager and was told that my unit had been auctioned. Seriously how is that legal, nothing mailed to me at all and now my father's ashes and service flag are gone, along with my wedding pictures and all my children's pictures. They have no heart at all and then refused to tell me anything else about the outcome of the auction. I am heart broken, What can I do?
Posted by B. Willis
I just lost my second unit to Public Storage in the state of NY. This unit contained the very last of my children's, and my belongings. The unit was packed, fortunately I did get back papers and some pictures. I did have cameras but I did not get them back. All of our stuff is gone, my kids are heartbroken (devastated). One box of xbox games should have been enough to pay for the balance due on the unit, or a chest full of action figures my boy's had for over fifteen years also would have been enough, but their savages. There's no working with these people, I would never put stuff in storage again-ever. Once you put your stuff in there its gone, if you owe they tack on more than one late fee per month, lien fees. They did not follow Lien law either for this state. How is it fair that they get your belongings than they auction it off and now they put you in collections? The guy told me they auctioned it off, I did try asking him for a few more days to pay it but be wouldn't budge. Next thing I know I'm getting calls from a debt collector. There is no Itemized list of the unit, or how much the unit was auctioned off for. It states if your unit is not auctioned than your unit will be thrown away. How is it fair if you may have items in there worth much more than the amount due that are sold way under value or even thrown away? Items of sentimental value. What's the difference if the tenant just removed their belongings and is put into collections, they say this is similar to housing laws, evictions. Even in evictions landlords get their property back and so does the tenant. How do we know our units are thrown away, and that the storage place owner isn't selling our stuff on the side? This is not fair.
Posted by New Jersey
Well this is great I just received a voicemail that my pictures can be picked up at the storage office. That's great why are they not in the unit. Oh ot was auctioned yesterday and why was that. Because they say I didn't pay as everyone else says. Well I did I have my current month due and the email shows my statement of that and what next month will be. No information on there about an auction nothing. Only thing I have now is a voicemail auction complete. I don't understand if I am paid up other than what is due for the month of December how did my property go to auction on 12/28. And yes I did have at least 30k worth of property in there. 3 items alone were worth 15k. This is very unreasonable and if I owed Months of rent I understand this is not a charity. But to have the current moth due and be sold OUTRAGOUS to say the least. I'm in New Jersey do I have any recourse. Thank you
Posted by Burninator
Dear storage facility managers, f*cking with people's property is not very smart. People are emotionally attached to that crap or they would throw it away instead of dragging it into your sh*tbox lockers. One day you will piss off the wrong person.
Posted by Diane Dalbey
My sisters has had a storage unit since 2009, and over the past two years she was always late making her payment I thought. I made her last payment $780.00 in July 2015, but when she said they are going to auction off her storage again in August 2015, and only had one day left to pay or it was going to go up for auction, I knew something was wrong. I told my sister to go ask management for a print out of her transaction history. Management yelled at her, telling her they are tired of going through this with her, and was declined a print out. Looking at the records as she has kept everything, I noticed her rental agreement changed, and asked her when she changed the dates, and she replied she didn't. My sister has M.S and some things have become difficult for her. We were going to get her stuff out of storage on Sept 1 2015, but paid up till December 8th 2015. On December 10th 2015, my sister and I went in and I asked for the print out history, and also told management that I was an accountant. I already knew from the documents I did have, that management changed her rental agreement due date. I asked for a copy of the new rental agreement due date changed on 8/1/12. Management replied it is on the end of the late payment notice. When looking at the closing history statement, there were 4 payments never deducted, and every time she made a payment she was still left with a balance owing them money, due to the new rental agreement date set by management. I told management this was illegal, and showed them that none of my sisters receipts given shows she owes and outstanding balance. This management took advantage of my sister who had M.S, and had been doing so since 2012. All the dates on her receipts given don't match the dates in the statement history report. None.!!
Posted by Amber
I was technically 23 day's late on my payment to Public Storage when they auctioned my unit. The unit contained literally everything I owned and some family heirlooms I was holding on to. I had the unit for over a year and a half but in the last four months had to make double payments every other month. The persons working in the office knew my situation had changed as I had informed them, I'm on disability, had to replace my vehicle and had moved with my young teenage son into a hotel. Without any late fees the amount I owed was $236,which was 2 months. There was no certified letter sent as per North Carolina statutes state, they were informed I could be reached by email yet only received payment confirmation emails. I had no phone, which they were aware of yet complained they complained they were trying to call me. From what the office worker told me, as soon as the 32nd day of nonpayment came they began auction proceedings. I was able to contact the location on the 27th of October only to find out my property was auctioned off on the 23rd of October, which boils down to I was 53 days late! I again contacted the location to see if any of my belongings had been left behind(response: Oh haha nothing's left in there). So I asked if they could contact whomever purchased the unit and give them my contact info and ask for them to contact me in regards of the possibility to get pictures, medical records, legal papers and anything else that has no resale value for them. Each time since I continue to get the run around. Any possible help or information would be greatly appreciated.
Posted by Jennifer
This article is complete bogus. I've worked in the Self Storage Industry for over 7 years and my father owns a Storage Management Company. Yes, there are different laws in different states for the requirements on when you can sell someones unit. The storage facility DOES NOT, I repeat, DOES NOT, want to have to sell your goods. They would rather you pay for it, they recover the debt, and you recover your goods. When you don't update your EMAIL / PHONE NUMBER / ADDRESS THEY CANT CONTACT YOU!!! They have no way to get in touch with you, and believe me, they call/email/send mail consistently.. You can't say they didn't try because you forgot to update your info to them. We do not want to sell your goods nor do they enjoy going through the process to sell them because it is a >LEGAL< matter. We're not just going to sell your goods out of the blue, we lose money selling your stuff and we definitely don't need you to make a lawsuit against us. Facilities have to pay certified letters, newspaper ads, AND pay an auctioneer to sell your stuff, and more than 90% of the time we don't even recover 50% of the debt. WE ARE LOSING MONEY BY SELLING YOUR GOODS!! Just remember that.
Posted by Greg
People please keep the storage facility up to date of your address and phone number, when a customer is late we try to call after 15 days we send out a pre-lien letter by certified mail and a lien letter after 30 days, we never stop trying to get a hold of you. We do not make money on auctions, we lose, we do not want to see people lose their belongings at all, right now I have a room going to auction that all mail has been returned as undeliverable/no forwarding address, PEOPLE KEEP US INFORMED OF YOUR CONTACT INFORMATION, PLEASE!!!
Posted by BARBARA
Hi I was renting my storage I owed on it for 3 months then I lost it and then it went to auction so I lost it had everything in it come to find out someone used my checks n fourge my sinagure please what can I do about the storage n the people that used my infor
Posted by California Storage GUY
STORAGE companies do not get to keep anything over the money that is owed to them. They have to give the rest back to the customer by California law. Its always a loser deal for them to go to auction.....so please dont think they are selling your stuff to make money. 99% of the time, they never even recover 50% of the rent that is owed to them. Just FYI
Posted by Carolina
Customers kill me! There is no way these people don't know they owe the storage company money. They chose to ignore the fact that their goods are the lien in the instance they don't pay. We hear it all -- the excuses, the promises. Don't whine when the company needs to recoup their space to rent to someone who WILL pay. Most of the time customers are dodging phone calls or moving and not advising storage company of their new address. No wonder they pretend they don't get contacted. By the way, if your entire life is in storage, I don't think you would forget to pay. Storage is not a necessity. Store your valuables at home if they are so precious!
Posted by Confused
Im so confused about most of the posts here. They all say "my stuff was auctioned off without sending me a letter warning me my stuff was going to be auctioned"....if you paid on time every month how is this even a posibility?? Did you expect to store your belongings with a business that is in this to make money for free on their dime?? Im not saying all companies are good because they arent but i havent ever seen one storage place sell someones stuff sooner than 2-3 months of not paying them so to say "i didnt get a letter so this isnt legit" seems like more of a bs excuse than one that has some kind of backing. Yes some states require them to give you a heads up via a phone call or a letter but u yourself should know not paying the rent owed will cause u to lose your stuff. I mean look at the one comment about "$120k works of clothing was stored in this unit"....how believable is that?? U had 120k of merchandise for your store ontop of whatever you had on the store shelves (im left to assume the 120k was stuff that was waiting to go into the store once some stuff moved off the shelves) and ur unable to make a few hundred dollar payment on time to pay for ur rent? If u had 120k layin around y not invest it into a bigger store or better yet dont buy 120k worth of clothing that u cant store yourself?? I dont mean to be a downer guys but alot of these stories leave out soo much that caused your stuff to be sold off. I saw a handful pf people on here post things that sound like they have a valid claim like the guy that said a payment was made the month before so it seemed like the storage company up and sold his stuff as if he made no payment at all but if he has proof of his payment then hes good but the people saying they werent told so they deserve huge amounts of money dont really have ne reason to be complaining because again u know if u dont pay ur bills ur service gets cutoff or ur storage unit gets sold. Plain and simple. This isnt ne thing new. Learn from ur mistake and move on
Posted by natalie
i have my belongings in a storage unit in michigan, I was un able to make the payments and now the owner is forclosing on the unit. Can my mom who lives in Michigan go into the unit prior to auction and get my personal papers, photos of kids, grandkids, deceased husband,and items a sranger is just going to toss? He can still make a profit on my furnatuer and other items
Posted by HyeonJin
Live and learn? Go f*ck yourself. I have never been notified about my stuff auctioned. Such a scam.
Posted by allen
Pay your storage bill on time if you move change of address change of phone number tell the storage faciliTy. How can they send you a letter or call you if that happens. It's your fault not there's live and learn
Posted by sarah line
All of my property was auctioned at Somerset Self Storage in Bridgewater nj in May or June of 2015. My rent was paid up. Most of the items in the 4 units are family items that are irreplaceable including photos, wedding albums, oil paintings done by my deceased aunt and grandmother. My family will pay whatever is required for the return of these items
Posted by Yasmeen Nurdeen
Edwards mini storage in las vegas nevada sold ,a lot of my prized possessions ,if anyone who has bought or has any of it or can help me in any way please e mail me.
I was NOT notified my things were going to be sold !!! I was only notified AFTER my belongings were sold .
Posted by Yasmeen NurDeen
My brother Abdur Rashid passed away and I put all of his clothes and shoes (he was literally the best dressed in the family ) and his beloved belongings in my storage unit along with a two gold arabic calligraphy pictures sent from my father all the way from Kuwait , one says Allah on arabic the other says prophet Muhammad peace be upon him , my father Abdullah Nuraldeen has also passed last March in Kuwait those were my prized possessions , also a painting my grandmother painted of my mother , my things were sold from Edwards mini storage in las vegas nevada . My stuffed animals I had since I was 4 years old were also in there , I was NOT notified what so ever of them selling my unit and and %100 completely heart broken knowing someone took joy in selling my family member's who have passed belongings , I'm deeply saddened , and I am begging edwards mini storage to help me but no response. Not to mention I WASNT even notified about my prized possessions.being sold . If anyone has any information about this or is willing to help me. I will pay ANY price to be reunited with my life time belongings I inherited PLEASE HELP .
Posted by Jenartre tucker
Today I call to make a payment on my storage unit and the lady said my storage unit it was auction off last month. I made a payment last month and late the lady on the phone know that I was going to be out of town and I was going to be late. The manager hasn't contact me back. The lady that's working right now says she has contacted her manager. I don't know why it's taking so long for them to contact me back. I had a house full of furniture and $10,000 worth of car parts and tools this doesn't seem right. I just made a payment last month. What should I do next? Can you plaese help me.
Posted by Charlene
hi my name is charlene I have had property at public storage and I have lost everything that was very valuable to me I am still in the process copping for what I had lost
Posted by Anonymous
My name is Nefertiti Williams I had a storage a the U-Haul on Tulane ave., New Orleans, I Lost all of my father's belongings pictures and all that I had left after his death without even being notified It all was wrongfully auctioned off by U-Haul in New Orleans La. My father was the late "Wayne Bennett" a blues guitarist for Bobby Blue Bland. All of his pictures, his flag from when he served as a U.S marine, obituary, everything I had to remember him is gone! I need help immediately please! My email is email@example.com some one please!
Posted by California
They auctioned my entire room without notifying me. And sent me a check for a fraction of what it was in there. Persian rugs, antiques, 44 years of my life’s belongings and my children's.
Posted by Michigan
My wife and I have had to store all of our belongings for several years at the same storage facility. Recently, that storage facility has been sold to another company. Since then, it has been a nightmare, leading to the loss of all of our belongings, including, of course, priceless, irreplaceable items. My wife has been unable to work the past few years but somehow I have managed to make the storage payments. When I went to make a payment on 1/12/15 of over $1,200, they refused the payment and proceeded to auction all of our things in two 10 x 20 units.
Posted by Anonymous
We lost our storages. A special box that had been taped with a half a roll by a little girl so special. Marked "fragile" with all ger special things that she had of her daddy's. .. this box had nothing of any value to any aution buyer none. Naybe the seashells. .. which we were happy to lose. Some of her Daddy's ashes were put In a necklace. These things were promised back to us and Management was clearly aware. But even with a description given to the auction group....we got nothing. Shay is 12. Lost her dad to cancer. Abd list her dad's ashes pictures yearbooks ornaments letter.... im begging to help us. ..
Posted by California
Our entire unit was auctioned off on July 16th without any written notice or publication in newspaper. Our rental agreement was payment in advance. We paid for month of (June) on due date 5/1/14. We were 15 days late paying for July but made entire payment ($425). Manager at storage facility said she tried to contact us by phone. When we went to facility on July 28th, our entire household of items from unit had been auctioned.
Posted by Missouri
I had a storage unit in Missouri. I had a phone message saying I had a date to pay by and they auctioned my unit off 2-3 days before that date.
Posted by Colorado
My unit was auctioned off when they refused to accept cash payment from me; I had called for the amount due, was given an amount, and when I arrived to pay, was told it was incorrect. I lost everything I owned. I had been a renter there for several years. Many others have the same experience.
Posted by Virginia
Our storage unit was auctioned off without us receiving a notice of the auction. It did not come by regular mail or by certified mail. This occurred last year but I was just made aware of the laws.
Posted by Anonymous
I have 2 storage units last year a new company came in and purchased as soon as that they raised all the fees then I was one month late and they already broke my lock and set an auction date I am in the middle of a lawsuit for a different reason so I talked to the manager and my attorney talked to the owner I told them I'll be settling in 2 months if they can hold out I think they just disposed of my stuff instead of just evicting my stuff to me.
Posted by New Jersey
I was not notified that my belongings were to be auctioned off. I did not even know they held an auction. I received a call on Thursday, February 27, 2014 in the afternoon to come pick up some personal items. This is when I found out that my things had been auctioned off.
Posted by Florida
Storage unit was auctioned without any warning. Was only one month late with payment, and had this same unit for five years. Lost everything I owned.
Posted by Virginia
We rented a unit to store our inventory for our clothing business Jan. 11 of last year. On the 22nd of last month, our unit was sold and we did not receive a letter stating that this sell would take place. We contacted their facility on Jan. 20th and were told that we have until the 27th to pay the storage fee. When we called to pay for the unit, we were informed that it was sold. The only letter we received was a notice that our unit was sold a week after we were told over the phone. I would like to sue them for the value of the content in the storage. The total value is $120,000.
Posted by New York
Unknowningly, my personal belongings have been auctioned off. Last payment 11/5/13. However, when I spoke with the store clerk to discuss payment arrangments three (3) weeks ago, he made NO mention of the word "auction," and being through this ordeal before, I was aware of the 70-day deadline. When I called 1/23/14, I was informed my unit has been auctioned. Asking why, I was told “the laws have changed.” I am now looking into the certified letter they claimed to have sent.
Posted by Maryland
Auctioned off my storage unit without notifying me. My entire life was in that unit. I have repeatedly requested a copy of the letter they claim they sent me but they have not cooperated.