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Wrongful Self Storage Auctions

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Storage companies face lawsuits alleging people who rent storage lockers from them have been subjected to wrongful storage contents auctions in which their property has been wrongfully auctioned off, in violation of state laws. These wrongful auctions involve the selling of property stored in a rented locker when the renter fails to pay. Although not all storage locker auctions are illegal, there are certain requirements that must be met before a person's property can be auctioned off.

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Storage Locker Auctions

storageunitsarticle Storage locker auctions are typically held when a person has failed to pay for the use of a storage locker. Self-storage companies might respond by refusing to allow the person access to the locker or by auctioning off the contents of the locker. When property is auctioned without the person's knowledge it falls under conversion, which refers to the illegal taking of someone's personal property without that person's consent.

When property from a storage locker is auctioned off, it is often at a profit to the storage company. In other words, the auction company makes more off the auction than was owed on the storage locker.

Consumers have complained that their property has been auctioned off without their knowledge. State laws, such as the California Self Storage Act, require self-storage companies to meet certain conditions before a person's property is auctioned. These conditions include sending two separate notice letters prior to denying a person access to a storage locker or the property contained within.

Furthermore, some consumers allege they failed to make payments due to mitigating circumstances or that when they tried to contact the storage company they were unable to reach anyone.

Wrongful Auctions


It is not illegal for a storage facility to auction a person's items if that person has failed to pay rent on a storage locker. There are, however, certain conditions that must be met before that auction is held. Failure to meet those requirements could result in a lawsuit against the storage facility, regardless of if the failure was intentional or an accident, such as when the wrong storage unit is auctioned off.

Conversion complaints can result in punitive damages awarded to the plaintiff. Lawsuits have been filed against storage companies alleging storage locker renters had their possessions wrongfully auctioned off.

Wrongful Self-Storage Legal Help

If you or a loved one has suffered similar damages or injuries, please click the link below and your complaint will be sent to a lawyer who may evaluate your claim at no cost or obligation.
Last updated on May-8-15


READER COMMENTS

Posted by
Terry McGill
on
The day the storage space was up for auction at 9:30am, in person, at 11:00am, I explained I had all the money and I needed to go to the bank and I would be right back. The manager said as long as I paid it in full there would be no problem. When I left the property there was the lock from the owner and a tag on the door of the storage space I was renting.
When I got back two hours later, a new lock was on the door, they auctioned off my stuff.
When I asked who the auctioneer was they yelled at me to get off of their property.
I suspect they did not have an auction. Can the owner give my stuff away to just anyone? This happened in Arizona, where the laws are to suit the corporations and screw individuals.
My girl friend rents another storage shed on the same property. They told her she had to pack her things and not return that day. While she was gathering a few things, the police officer and the district manager stood at the door and harassed her, telling her to hurry up and pick that up pick this up over and over again like children on a playground. My girlfriend was sobbing. She can return only when a manager is there to escort her. She did not do anything except, meekly through tears, ask the police officer to ask the new owner of my personal property to please sell her some of my things back.

Posted by
Rose Ann George
on
Yes, we stored property of high value;collectibles and sentimental expensive pieces of furniture at local storage fa-
cility. Paid monthly, checked on it regularly. Our contract was
an add on from previous storing.

One day during this period of three months, husband went to
pickup something and found the lock had been changed!!!!

I called and was told we couldn't be reached, notes were placed on the door and stuff SOLD at AUCTION!!!!

I have tried arbitration, magistrate hearing and getting a local
lawyer. No one seems to wan to get involved for whatever rea-
son. HELP

Posted by
Anita
on
I totally understand the people that are coping with the lost of a storage unit. Here in Columbus Ohio it has happened to people that I know. I most recently am a victim of loosing all my belongings, which is hard to accept. The personal items included grand-kids pictures, manila folders of documents that range from Certificates/awards, Social Security Retirement information and many other documents.

Posted by
Jeana Hardy
on
I had a unit at Public Storage. They auctioned my locker in which I was never notified. I received a letter after the unit had been sold advicing me that the unit sold for $100. When I spoke to a representative she said the manager was upset that she couldn't reach anyone and auctioned everyones unit who did not answer or return her calls. The representative was very apologetic after I stated that the manager breached the contract. She gave me the number to corporate. I called for an entire month to no avail. I would like to sue for the value of my locker.

Posted by
James
on
I have a question and I would really like some like some help. I have had a storage company lockup I paid the company 17500 in rental for an entire house contents over a time period but in France. The rental started at 300 Euros and was then upped to 375 euros I also had things appearing on my bill saying miscellaneous and things like that I worked out with some late fees they charged over the period 575 euros per month instead on 300 which was easy premium x months so I had a descrpancy of 6000 in my opinion in over charges. I got a lawyer and paid the lawyer to find out about all the charges make sure the billing was correct this happened in March 2015 my bill was up to date. They ignored my lawyers registered letters which were very polite to sort out the situation...I had been out of the country and don't speak French ... They then much later threatening to throw out my things in June 2015 whilst still ignoring the lawyer... My things total 100k euro it was all things for a house purchased my a lawyer on equity release funds.. My lawyer filed the same day a legal block preventing them taking my things as a dispute wasn't settled... They wrote back to him stating I had given them permission to throw away and discard my things...and not confirming anything about my items... Of course I hadn't done given them permission...however they may of had some small print in the French contract...the contract was in the storage company lock up and they wouldn't provide another copy I was away and had been away for 1.5 years in Hong Kong...my lawyer then filed a force court block stopping them throwing or taking my things.... So there were two legal blocks filed on returning at Christmas and not getting any response from them to any correspondence they had sold the entire contents for a 1100 euro bill then put 1300 balif costs on top. They did this in September 2015 after the lawyer had been engaged with them since March 2015 a balif I sent found that out. They stole and sold all my items and ignored legal protocol which prevented them touching my things and also during an unresolved billing dispute. I can hardly believe it... I thought about suing the ceo personally for selling my items for profit and ignoring legal protocol... However the lawyer suggests to sue the storage company itself... They have in given an unsigned copy of the contract which has clauses like items in the lot can't exceed 4999 euros.. They were informed in writing of the value of my things ... Please help with some advice... I need some collective thinking

Posted by
Jen
on
I just want to say to these people (who are probably storage workers or owners) that not everyone get their letters if they are late on their storage. My father just lost his because he is homeless and staying with a friend and used my sisters address when signing up. A certified letter came for him and my nephew must have signed for it and by the time they decided to give him the letter, it was auctioned. Another experience I've witnessed was that you're less than one fn month late because of limited income and these evil assholes charge you for the next month and unbelievably ridiculous fees that make it almost impossible to pay to get your stuff. A $180 a month locker, after the 6th of the month, goes up to $660 fn dollars!!!!! So the current month and the prorated bullsh*t month adds up to almost $700?? When 2 months should be $360 plus a late fee? Like someone else on here said, you should be very careful because the way you treat customers, youre likely to get hurt. Even an employee said that calling the 800 number will be no help. Public storage company should be ashamed and disgusted with the business they run. Everything about it sucks. The employees. The costs. The managers. The no empathy for the ones that really had no other choice than to put their stuff in there and they can't even let you get the pictures of your entire life that mean nothing to them but it's more than everything to most. So heartbreaking. I hope my dad gets his photos back. I have none of myself growing up or of my gram. I'm so sick to my stomach. Karma will get you people.

Posted by
Danielle Bruner
on
my property was auction off never recieved letters were sent to old address, storage facility mailed a copy of my key to new address never upsated there data base so i didnt recieved letters of property to be auctioned, my mom passrd away 2 years ago that when i first rented storage, she was my last family member my brothers are gone as well my family remains, were in the storage along with birth death certificate all medical records, all my immediate family passed away of varius illnesse and now im . faced with dealing. with inherited illness and. dont i asked storag facility if. they can have personal who bought my proprty call me no response us tere any way to obtain persons info that bought my person so i can contact them

Posted by
Taylor
on
Storage Companies are EVIL AND HAVE A HEART OF STONE ! I just lost all of my belongings in 7/30/15.Never knew

Posted by
Margie Hinojosa
on
My brother died in a fire with his girlfriend. They had a storage. The storage will not help us get it by telling us what form they need. what they keep saying is contact an attorney. Does anyone know what form they need so we can get his storage? This is so sad.

Posted by
StacyMarie
on
I was renting a unit at public storage in Maryland and had become late on my payment by less than a month and was charged outrageous late fees and lien fees that tripled my normal monthly amount. I found a way to come up with what they were claiming I owed and paid it and was still denied access to my unit due to the fact they had changed/cut my lock. Well then the next month I lost my job, house and just about everything else. I called the storage unit and told them what was going on and told them that I wanted to and needed to get into my unit to get my father's ashes and his service flag as well as my pictures and was told that was not going to happen...but at that point my unit was paid in full. I then called due to never hearing back about asking to speak to a manager and was told that my unit had been auctioned. Seriously how is that legal, nothing mailed to me at all and now my father's ashes and service flag are gone, along with my wedding pictures and all my children's pictures. They have no heart at all and then refused to tell me anything else about the outcome of the auction. I am heart broken, What can I do?

Posted by
B. Willis
on
I just lost my second unit to Public Storage in the state of NY. This unit contained the very last of my children's, and my belongings. The unit was packed, fortunately I did get back papers and some pictures. I did have cameras but I did not get them back. All of our stuff is gone, my kids are heartbroken (devastated). One box of xbox games should have been enough to pay for the balance due on the unit, or a chest full of action figures my boy's had for over fifteen years also would have been enough, but their savages. There's no working with these people, I would never put stuff in storage again-ever. Once you put your stuff in there its gone, if you owe they tack on more than one late fee per month, lien fees. They did not follow Lien law either for this state. How is it fair that they get your belongings than they auction it off and now they put you in collections? The guy told me they auctioned it off, I did try asking him for a few more days to pay it but be wouldn't budge. Next thing I know I'm getting calls from a debt collector. There is no Itemized list of the unit, or how much the unit was auctioned off for. It states if your unit is not auctioned than your unit will be thrown away. How is it fair if you may have items in there worth much more than the amount due that are sold way under value or even thrown away? Items of sentimental value. What's the difference if the tenant just removed their belongings and is put into collections, they say this is similar to housing laws, evictions. Even in evictions landlords get their property back and so does the tenant. How do we know our units are thrown away, and that the storage place owner isn't selling our stuff on the side? This is not fair.

Posted by
New Jersey
on
Well this is great I just received a voicemail that my pictures can be picked up at the storage office. That's great why are they not in the unit. Oh ot was auctioned yesterday and why was that. Because they say I didn't pay as everyone else says. Well I did I have my current month due and the email shows my statement of that and what next month will be. No information on there about an auction nothing. Only thing I have now is a voicemail auction complete. I don't understand if I am paid up other than what is due for the month of December how did my property go to auction on 12/28. And yes I did have at least 30k worth of property in there. 3 items alone were worth 15k. This is very unreasonable and if I owed Months of rent I understand this is not a charity. But to have the current moth due and be sold OUTRAGOUS to say the least. I'm in New Jersey do I have any recourse. Thank you

Posted by
Burninator
on
Dear storage facility managers, f*cking with people's property is not very smart. People are emotionally attached to that crap or they would throw it away instead of dragging it into your sh*tbox lockers. One day you will piss off the wrong person.

Posted by
Diane Dalbey
on
My sisters has had a storage unit since 2009, and over the past two years she was always late making her payment I thought. I made her last payment $780.00 in July 2015, but when she said they are going to auction off her storage again in August 2015, and only had one day left to pay or it was going to go up for auction, I knew something was wrong. I told my sister to go ask management for a print out of her transaction history. Management yelled at her, telling her they are tired of going through this with her, and was declined a print out. Looking at the records as she has kept everything, I noticed her rental agreement changed, and asked her when she changed the dates, and she replied she didn't. My sister has M.S and some things have become difficult for her. We were going to get her stuff out of storage on Sept 1 2015, but paid up till December 8th 2015. On December 10th 2015, my sister and I went in and I asked for the print out history, and also told management that I was an accountant. I already knew from the documents I did have, that management changed her rental agreement due date. I asked for a copy of the new rental agreement due date changed on 8/1/12. Management replied it is on the end of the late payment notice. When looking at the closing history statement, there were 4 payments never deducted, and every time she made a payment she was still left with a balance owing them money, due to the new rental agreement date set by management. I told management this was illegal, and showed them that none of my sisters receipts given shows she owes and outstanding balance. This management took advantage of my sister who had M.S, and had been doing so since 2012. All the dates on her receipts given don't match the dates in the statement history report. None.!!

Posted by
Amber
on
I was technically 23 day's late on my payment to Public Storage when they auctioned my unit. The unit contained literally everything I owned and some family heirlooms I was holding on to. I had the unit for over a year and a half but in the last four months had to make double payments every other month. The persons working in the office knew my situation had changed as I had informed them, I'm on disability, had to replace my vehicle and had moved with my young teenage son into a hotel. Without any late fees the amount I owed was $236,which was 2 months. There was no certified letter sent as per North Carolina statutes state, they were informed I could be reached by email yet only received payment confirmation emails. I had no phone, which they were aware of yet complained they complained they were trying to call me. From what the office worker told me, as soon as the 32nd day of nonpayment came they began auction proceedings. I was able to contact the location on the 27th of October only to find out my property was auctioned off on the 23rd of October, which boils down to I was 53 days late! I again contacted the location to see if any of my belongings had been left behind(response: Oh haha nothing's left in there). So I asked if they could contact whomever purchased the unit and give them my contact info and ask for them to contact me in regards of the possibility to get pictures, medical records, legal papers and anything else that has no resale value for them. Each time since I continue to get the run around. Any possible help or information would be greatly appreciated.

Posted by
Jennifer
on
This article is complete bogus. I've worked in the Self Storage Industry for over 7 years and my father owns a Storage Management Company. Yes, there are different laws in different states for the requirements on when you can sell someones unit. The storage facility DOES NOT, I repeat, DOES NOT, want to have to sell your goods. They would rather you pay for it, they recover the debt, and you recover your goods. When you don't update your EMAIL / PHONE NUMBER / ADDRESS THEY CANT CONTACT YOU!!! They have no way to get in touch with you, and believe me, they call/email/send mail consistently.. You can't say they didn't try because you forgot to update your info to them. We do not want to sell your goods nor do they enjoy going through the process to sell them because it is a >LEGAL< matter. We're not just going to sell your goods out of the blue, we lose money selling your stuff and we definitely don't need you to make a lawsuit against us. Facilities have to pay certified letters, newspaper ads, AND pay an auctioneer to sell your stuff, and more than 90% of the time we don't even recover 50% of the debt. WE ARE LOSING MONEY BY SELLING YOUR GOODS!! Just remember that.

Posted by
Greg
on
People please keep the storage facility up to date of your address and phone number, when a customer is late we try to call after 15 days we send out a pre-lien letter by certified mail and a lien letter after 30 days, we never stop trying to get a hold of you. We do not make money on auctions, we lose, we do not want to see people lose their belongings at all, right now I have a room going to auction that all mail has been returned as undeliverable/no forwarding address, PEOPLE KEEP US INFORMED OF YOUR CONTACT INFORMATION, PLEASE!!!

Posted by
BARBARA
on
Hi I was renting my storage I owed on it for 3 months then I lost it and then it went to auction so I lost it had everything in it come to find out someone used my checks n fourge my sinagure please what can I do about the storage n the people that used my infor

Posted by
California Storage GUY
on
STORAGE companies do not get to keep anything over the money that is owed to them. They have to give the rest back to the customer by California law. Its always a loser deal for them to go to auction.....so please dont think they are selling your stuff to make money. 99% of the time, they never even recover 50% of the rent that is owed to them. Just FYI

Posted by
Carolina
on
Customers kill me! There is no way these people don't know they owe the storage company money. They chose to ignore the fact that their goods are the lien in the instance they don't pay. We hear it all -- the excuses, the promises. Don't whine when the company needs to recoup their space to rent to someone who WILL pay. Most of the time customers are dodging phone calls or moving and not advising storage company of their new address. No wonder they pretend they don't get contacted. By the way, if your entire life is in storage, I don't think you would forget to pay. Storage is not a necessity. Store your valuables at home if they are so precious!

Posted by
Confused
on
Im so confused about most of the posts here. They all say "my stuff was auctioned off without sending me a letter warning me my stuff was going to be auctioned"....if you paid on time every month how is this even a posibility?? Did you expect to store your belongings with a business that is in this to make money for free on their dime?? Im not saying all companies are good because they arent but i havent ever seen one storage place sell someones stuff sooner than 2-3 months of not paying them so to say "i didnt get a letter so this isnt legit" seems like more of a bs excuse than one that has some kind of backing. Yes some states require them to give you a heads up via a phone call or a letter but u yourself should know not paying the rent owed will cause u to lose your stuff. I mean look at the one comment about "$120k works of clothing was stored in this unit"....how believable is that?? U had 120k of merchandise for your store ontop of whatever you had on the store shelves (im left to assume the 120k was stuff that was waiting to go into the store once some stuff moved off the shelves) and ur unable to make a few hundred dollar payment on time to pay for ur rent? If u had 120k layin around y not invest it into a bigger store or better yet dont buy 120k worth of clothing that u cant store yourself?? I dont mean to be a downer guys but alot of these stories leave out soo much that caused your stuff to be sold off. I saw a handful pf people on here post things that sound like they have a valid claim like the guy that said a payment was made the month before so it seemed like the storage company up and sold his stuff as if he made no payment at all but if he has proof of his payment then hes good but the people saying they werent told so they deserve huge amounts of money dont really have ne reason to be complaining because again u know if u dont pay ur bills ur service gets cutoff or ur storage unit gets sold. Plain and simple. This isnt ne thing new. Learn from ur mistake and move on

Posted by
natalie
on
i have my belongings in a storage unit in michigan, I was un able to make the payments and now the owner is forclosing on the unit. Can my mom who lives in Michigan go into the unit prior to auction and get my personal papers, photos of kids, grandkids, deceased husband,and items a sranger is just going to toss? He can still make a profit on my furnatuer and other items

Posted by
HyeonJin
on
Live and learn? Go f*ck yourself. I have never been notified about my stuff auctioned. Such a scam.

Posted by
allen
on
Pay your storage bill on time if you move change of address change of phone number tell the storage faciliTy. How can they send you a letter or call you if that happens. It's your fault not there's live and learn

Posted by
sarah line
on
All of my property was auctioned at Somerset Self Storage in Bridgewater nj in May or June of 2015. My rent was paid up. Most of the items in the 4 units are family items that are irreplaceable including photos, wedding albums, oil paintings done by my deceased aunt and grandmother. My family will pay whatever is required for the return of these items

Posted by
Yasmeen Nurdeen
on
Edwards mini storage in las vegas nevada sold ,a lot of my prized possessions ,if anyone who has bought or has any of it or can help me in any way please e mail me.
I was NOT notified my things were going to be sold !!! I was only notified AFTER my belongings were sold .

Posted by
Yasmeen NurDeen
on
My brother Abdur Rashid passed away and I put all of his clothes and shoes (he was literally the best dressed in the family ) and his beloved belongings in my storage unit along with a two gold arabic calligraphy pictures sent from my father all the way from Kuwait , one says Allah on arabic the other says prophet Muhammad peace be upon him , my father Abdullah Nuraldeen has also passed last March in Kuwait those were my prized possessions , also a painting my grandmother painted of my mother , my things were sold from Edwards mini storage in las vegas nevada . My stuffed animals I had since I was 4 years old were also in there , I was NOT notified what so ever of them selling my unit and and %100 completely heart broken knowing someone took joy in selling my family member's who have passed belongings , I'm deeply saddened , and I am begging edwards mini storage to help me but no response. Not to mention I WASNT even notified about my prized possessions.being sold . If anyone has any information about this or is willing to help me. I will pay ANY price to be reunited with my life time belongings I inherited PLEASE HELP .

Posted by
Jenartre tucker
on
Today I call to make a payment on my storage unit and the lady said my storage unit it was auction off last month. I made a payment last month and late the lady on the phone know that I was going to be out of town and I was going to be late. The manager hasn't contact me back. The lady that's working right now says she has contacted her manager. I don't know why it's taking so long for them to contact me back. I had a house full of furniture and $10,000 worth of car parts and tools this doesn't seem right. I just made a payment last month. What should I do next? Can you plaese help me.

Posted by
Charlene
on
hi my name is charlene I have had property at public storage and I have lost everything that was very valuable to me I am still in the process copping for what I had lost

Posted by
Anonymous
on
My name is Nefertiti Williams I had a storage a the U-Haul on Tulane ave., New Orleans, I Lost all of my father's belongings pictures and all that I had left after his death without even being notified It all was wrongfully auctioned off by U-Haul in New Orleans La. My father was the late "Wayne Bennett" a blues guitarist for Bobby Blue Bland. All of his pictures, his flag from when he served as a U.S marine, obituary, everything I had to remember him is gone! I need help immediately please! My email is blessedbeme81@gmail.com some one please!

Posted by
California
on
They auctioned my entire room without notifying me. And sent me a check for a fraction of what it was in there. Persian rugs, antiques, 44 years of my life’s belongings and my children's.

Posted by
Michigan
on
My wife and I have had to store all of our belongings for several years at the same storage facility. Recently, that storage facility has been sold to another company. Since then, it has been a nightmare, leading to the loss of all of our belongings, including, of course, priceless, irreplaceable items. My wife has been unable to work the past few years but somehow I have managed to make the storage payments. When I went to make a payment on 1/12/15 of over $1,200, they refused the payment and proceeded to auction all of our things in two 10 x 20 units.

Posted by
Anonymous
on
We lost our storages. A special box that had been taped with a half a roll by a little girl so special. Marked "fragile" with all ger special things that she had of her daddy's. .. this box had nothing of any value to any aution buyer none. Naybe the seashells. .. which we were happy to lose. Some of her Daddy's ashes were put In a necklace. These things were promised back to us and Management was clearly aware. But even with a description given to the auction group....we got nothing. Shay is 12. Lost her dad to cancer. Abd list her dad's ashes pictures yearbooks ornaments letter.... im begging to help us. ..

Posted by
California
on
Our entire unit was auctioned off on July 16th without any written notice or publication in newspaper. Our rental agreement was payment in advance. We paid for month of (June) on due date 5/1/14. We were 15 days late paying for July but made entire payment ($425). Manager at storage facility said she tried to contact us by phone. When we went to facility on July 28th, our entire household of items from unit had been auctioned.

Posted by
Missouri
on
I had a storage unit in Missouri. I had a phone message saying I had a date to pay by and they auctioned my unit off 2-3 days before that date.

Posted by
Colorado
on
My unit was auctioned off when they refused to accept cash payment from me; I had called for the amount due, was given an amount, and when I arrived to pay, was told it was incorrect. I lost everything I owned. I had been a renter there for several years. Many others have the same experience.

Posted by
Virginia
on
Our storage unit was auctioned off without us receiving a notice of the auction. It did not come by regular mail or by certified mail. This occurred last year but I was just made aware of the laws.

Posted by
Anonymous
on
I have 2 storage units last year a new company came in and purchased as soon as that they raised all the fees then I was one month late and they already broke my lock and set an auction date I am in the middle of a lawsuit for a different reason so I talked to the manager and my attorney talked to the owner I told them I'll be settling in 2 months if they can hold out I think they just disposed of my stuff instead of just evicting my stuff to me.

Posted by
New Jersey
on
I was not notified that my belongings were to be auctioned off. I did not even know they held an auction. I received a call on Thursday, February 27, 2014 in the afternoon to come pick up some personal items. This is when I found out that my things had been auctioned off.

Posted by
Florida
on
Storage unit was auctioned without any warning. Was only one month late with payment, and had this same unit for five years. Lost everything I owned.

Posted by
Virginia
on
We rented a unit to store our inventory for our clothing business Jan. 11 of last year. On the 22nd of last month, our unit was sold and we did not receive a letter stating that this sell would take place. We contacted their facility on Jan. 20th and were told that we have until the 27th to pay the storage fee. When we called to pay for the unit, we were informed that it was sold. The only letter we received was a notice that our unit was sold a week after we were told over the phone. I would like to sue them for the value of the content in the storage. The total value is $120,000.

Posted by
New York
on
Unknowningly, my personal belongings have been auctioned off. Last payment 11/5/13. However, when I spoke with the store clerk to discuss payment arrangments three (3) weeks ago, he made NO mention of the word "auction," and being through this ordeal before, I was aware of the 70-day deadline. When I called 1/23/14, I was informed my unit has been auctioned. Asking why, I was told “the laws have changed.” I am now looking into the certified letter they claimed to have sent.

Posted by
Maryland
on
Auctioned off my storage unit without notifying me. My entire life was in that unit. I have repeatedly requested a copy of the letter they claim they sent me but they have not cooperated.

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