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Countless Complaints about Chrysler

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The 2.7 litre engine, extended warranty, failure of an internal bearing on the crankshaft - these are just a few of Chrysler's continual problems. Here are reports from three disgruntled consumers...

Jason Remson, from Peabody, MA bought a brand new Dodge Magnum 2005 last March. But on Christmas Eve, 2005, the car stopped running. He only had 20,000 miles on the odometer.

"The engine seized and I had someone tow the car into the dealership where I bought it. A sales person sent me to a mechanic but everyone was on Christmas vacation so I left it there for a few days. When someone finally looked at it, he told me there was no oil in the engine and I would have to pay $7,000 for a new one. But I had an extended warranty. I figured the warranty would cover anything that went wrong; it is part of the power train warranty that I paid extra money for."

But Chrysler said that Remson was not covered. On its [warranty]DaimlerChrysler (Dodge, Chrysler) covers the powertrain for "seven years from the date the vehicle has been in service or 70,000 miles on the odometer, to the first owner."

According to a report by [Warranty Week], DaimlerChrysler "continues to reduce its warranty expense from the disconcertingly above-5% level seen in early 2005."

The report estimates that close to $1.6 billion was paid out in warranty claims by Chrysler in the first and second quarters and "In terms of the percentage of sales spent on warranty claims, DaimlerChrysler is now at 4.4%, which is the lowest it's been since 2004."

These statistics can be interpreted in two ways:
(a) warranty claims have decreased
(b) the corporation isn't honoring its warranty claims.

Given the increasing amount of complaints, chances are it is (b).

Remson left his car at the dealership, "And it is going to stay there until I figure out what to do," he says. "Someone came [to the dealership] from Chrysler and said the oil engine filter was cracked. They needed a specialist to prove that was the problem.

"But I'm not the first person to have this problem. My mother sent me a link to a [website] and people there have been complaining about the exact same problem - that their 2.7 litre engine seized up.

"Now there is only one car in the household and this is interfering with work. It isn't fair that I have to pay to fix my car when it is Chrysler's fault. I'm hoping that something gets done. Someone needs to address this issue; nobody should have to go through this when they purchase a new car. That is why you pay the big bucks and buy extended warranties.

"Me and my Mom spoke to the people at Chrysler. I called the main office in Detroit and they told me that there was something wrong with my oil change schedule. My point is, even if I didn't change the oil, it still shouldn't have seized.

"It must be hard for those people at Chrysler to tell customers all day long that it is all their fault. I have always taken care of my vehicles. It is important to keep up with maintenance; I've had cars since I was 16 and always looked after them.

"In retrospect, I should have bought a used car. I just paid $25,000 for this car and now Chrysler wants me to pay more?
_____

Just like Jason Remson's Dodge Magnum, Juliann Buckland, from Ann Arbor, MI had her 2.7 liter engine seize. She was driving a 2000 Dodge Intrepid.

"It happened one month ago," she says. "I got the oil changed every 3,000 miles; I bought the car through a third party and I have oil change records to prove that it was well maintained.

"But the engine died without any warning. I was driving to work and it started knocking, so I pulled over and the oil light came on. I had it towed to the mechanic and he told me that it wasn't worth fixing because if I put this same engine back in it, it could do the same thing again. The mechanic told me that he had the same problem with his own Chryslerengine!"

It only had 70,000 miles on the odometer. Buckland was quoted $2,500 for a new engine. But she is a single mother with two kids. She is in a bind: her job is 60 miles away and she can't take the bus to work. At the moment, she has to rely on friends and family to get to work and drive her kids to their after-school activities.

"I called Jasper Engines and they said they had a comparable engine but it would cost $4,200. If they can put a different engine in the car, why can't Chrysler?

"Then I called an auto technician at the local Chrysler dealership and he snickered, and told me that he had good deals on leases. I said if I was going to get another car it would be a Honda. He replied, I don't blame you!

"Maybe I can find a car for a few hundred dollars before I get fired. I had saved my money for a long time to get this car and I only had it for a few months.

"It is amazing that Chrysler can get away with this... I'd like to put flyers all over town, stick a sign in front of every dealership, saying "Don't buy a car with a 2.7litre engine." The next car I get, I'm going to do a lot of research.

"Where is Chrysler's ethics, integrity, pride in workmanship? It is unbelievable that it still makes these engines..."
_____

Donna Nchekwube's 2003 Chrysler 300M had just over 102,000 miles when the engine suddenly stalled and the steering became virtually non-responsive.

"Fortunately, this did not happen in traffic. The car was well maintained and had just had a service; oil levels were correct. Our local mechanic listened to the engine and diagnosed an internal failure and sent it to the dealer. The dealer diagnosed the failure of an internal bearing on the crankshaft, requiring engine replacement with a rebuilt engine. The sudden failure was reported to both the company and the national highway safety regulation board, due to the sudden loss of ability to steer. The company denied being notified of any similar problems and is not planning a recall, but is referring our complaint to its engineering department for further study. We have driven this car at several times the mileage rate characteristic for drivers, so whether or not our experience is a harbinger of other problems is unknown."

DaimlerChrysler (Dodge, Chrysler) has a long history of defective vehicles and poor service, despite its claims of new quality standards. Clearly, it continues to deceive customers and doesn't honor its warranties. It puts consumers lives at risk by building unsafe vehicles.

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READER COMMENTS

Posted by
kim triana
on
this is my third time complaing about bayside chrysler on nortern blvd thet r the worse nasty staff i ever meet alot of people hates that places manager has no manners n respect for customers a few years ago i sues them n won n i am filing another complaint against them i have a jeep no marks dent so i bring my car in to get a new part i left it there one part my warranty pain then other i had to he told me one price with my dedutiable so i said fine then when i went to pick up my bottom passagner side smash in they said it happensall the time then they charge the rental to my credit they didnt hold it until return left car there few more days n marked up agin they wanted me to pay for part no way after whats been happening to my car they r now holding my truch n wont give back n took rental have nothing the man told me u r not getting back your truck unless u pay no way he told me bus it or take a taxi then lock my truck in shop because i have annother set keys i will fight to the end

Posted by
Jeff
on
Short and simple 2004 Pacific engine cradle has a hole the size of my hand and right out the back side. lets start a class action lawsuit and smoke em down. Im not sure how to do this but if you do get with me. Will take this to every news channel in this country.

Posted by
william bright
on
bought money back garentee warenty .did not know you had to file within 90 days of 3 years or 85000 miles. cost me $2500. Chrysler is being unfair and treat there custamers better than that. my truck still doesn't have 85000 miles on it. will not buy another Chrysler. any one having same problem?

Posted by
marguerite nudo
on
I have a 2006 Chrysler 300C and when I fill up with gas the engine stops, this has happen to me on several occasions. I pick up my grandkids and got gas, It stopped in the middle of a busy road, not just once but twice. we could have been hit from behind and killed. everytime I get gas I have to make sure I don;t fill it up or it stalls it will restart after I put it in park and crank it up. This is so dangers due to the fact you are on the road with it stops. From what I understand the dealership knows there a problem and so does Chrysler, does someone have to be killed before there is a recall to fix this. Why sould I pay 1200.00 to get a new fuel tank when they know it needs to be fixed. I hope the right people read this and fix the problem. I love my car and don't have any other problems that this.

Posted by
Chris
on
My engine just seized the past weekend and I never abused the engine on my Ram 1500 , just had oil changed about 2 1/2 months ago , I'm attempting to get help from Customer Care , I have a hundred plus thousand miles but have taken good care if truck and there is no way I should have a locked up motor.

Posted by
Brenda Reed
on
Having a 2006 Chrysler Hemi 300c - by 3rd year of ownership, at 60,000 mileage, my first transmission stall, loss of power, car stopped driving. On purchase of the vehicle, I paid for the extended warranty up to 85,000 miles. Vehicle transmission was serviced, and I was required to pay 350.00. I was told this was a deductible I had to pay of the extended warranty. Then the vehicle is repaired a 2nd time (didn't fix it right the 1st time), and there was another service cost of $500.00. After a phone call to Chrysler, I did not have to pay the 2nd repair cost. My vehicle still have transmission type stalling problems, and a later repair (after warranty expired) replaced or fixed a module. Now I'm having engine problems only five months later, and I'm learning the fuel line requiring replacement of the gas tank is the culprit. I don't even want to own this car anymore.

Posted by
Elvis
on
Just had to pay 1200 dollars for the horn cover and clock spring. Last month, I had to pay 800 to have the radiator replaced. I can tell you that the Chrysler brand is tainted in my mind. I will never even consider buying this brand. So many have complained about the horn problem and still no recall. I hope this time that the Gov uses taxpayer's money to bail out a brand that is deserving of being saved.

Texas

Posted by
Harry Heard
on
2002 Grand Cherokee , Airbag light came on at 110000miles took it to the local " stealer " and was told that there is an open recall on the ACM ( airbag control module ) upon checking there is a problem which is NHTSA 12V527000 HOWEVER JEEP doesn't have a fix at this time for the recall so they tell me to go ahead and drive the vehicle even though the airbags don't work in the event you have a crash so just drive safe , avoid getting in an accident and we will let you know , get this , IF and WHEN we have a solution to the problem . I asked then why can't you replace the ACM with a new one and was told " under the recall we do not have to replace the ACM just fix the old one when we come up WITH a fix or Y O U can pay $ 850 to replace the old one but Chrysler is not going to pay for it , WTF ???

Posted by
KLyons
on
So I purchased a used 2005 chrysler 300 from interstate dodge in monroe la. 3 years later it ran hot with no warning and all if a sudden BOOM! I get it off the road and had the thermostat housing changed. Few days later it started stalling and is now knocking. I've kept proper maintenance can even pull up receipts to verify. Once took it to a dealer to have repairs done. They told me they couldn't fix it. Took it across the street to chevy dealer and they fixed it with no problem!!!!!!!! My first car was a chevy cavalier 2005. The only thing wrong was odometer wouldn't read. Kept it for four years. IM GOING BACK TO CHEVY!!!!!!!!!!!

Posted by
Angela O'Neil
on
I have a 2005 Chrysler Pacifica. I encountered the same issues when I discovered that the sub-frame was cracked when getting my car serviced for an oil change. I was also told that it was very dangerous for me to drive under those conditions. I immediately contacted Chrysler Corp. as well. They actually told me to get a diagnostic test at a local Chrysler dealer, and call them back; they would see what they could do. I went and paid $99 for the diagnostic test, called Chrysler Corporate back, and was then told there was nothing they could do. So why they made me spend money for the test, when I already knew what the diagnosis was, is absurd. I've inquired about recalls, but I was told there were none under my year and VIN however when I go to a website, I see countless complaints with the same issue. I have even had to replace the engine motor mounts on two occasions. This is just one of the many things I had repaired in this vehicle. I feel like I purchased a lemon. I am truly grateful this particular mechanic noticed the sub-frame crack. If it weren't for him, my children and I could have been faced with a life threatening situation. For Chrysler to say there's nothing they can do is beyond unacceptable. How does this corporation continue to get away with robbing people of their hard earned money while putting consumers at risk?

Posted by
april
on
I have a 2005 chrysler 300 and it is stuck in park. Only 30k miles! There is a recall that looks like it only covers a hand full of the countless people who also have this problem. They will only fix cars with Mopar shifters. Is that because chrysler can charge mopar for repairs while other manufacturers cant reimburse chrysler. Or maybe the non mopar shifters come out of Chryslers budget? Seems fishy and dishonest. The recall was just a, way to make it appear Chrysler was doing something about this big problem with little cost to them.

Posted by
Margaret Shelton
on
I have a 2005 Chrysler Pacifica, the actual frame that holds the front end up broke away from the car. I called Chrysler of course no recalls no problems but when you go to website you see page after page of complaints. We all as consumers need to start class action suit against Chrysler. The mechanic as well as the tow truck driver said I could have been killed with that breaking the way it did. The Lord defintely watching after me. I am contacting a local attorney here and pursuing this. It is not right for working class people to be taking advantage of by the large automobile corporations.

Posted by
Mario
on
I keep contacting Chrysler corp. about PT Cruiser windshield washer sprayers. I know it is just a small part but at $40.00 a pair it adds up especially if all PT owners are buying them. I have been thru 3 sets and I still own the car. They keep disintegrating under the heat from the engine.
The parts department at the dealers even says they know their is a problem with them, but I guess they have no plan to remedy the problem.
Is this what the world coming to that a company will ignore your emails about defective parts and just keep selling them and don't care about their customers.

Posted by
Scotsman inusa
on
the internals of my driver side mirror has melted the mirror itself.chrysler are refusing to repair as they say 'remote driver mirror' only means direction not working.REALLY.

Posted by
mo anderson
on
I have 2005 chrysler 300 touring how does one car get stuck in park, now I have to figure what to do as I google this, this is a common problem with chrysler and I think they should be liable for this! honestly i going check about a class action suit / file a complaint againt the BBB this unreal for a car less than 75,000 miles! All the reason to buy a Hyundai or Honda!

Posted by
mike rodriguez
on
another victim of a crappy chrysler 300 2007 that has shift gear stuck at park, the stealership told me they'll replace tiny pink thing for 400.00 dollars,but it's only good for 12000 miles unless you buy warranty. If you have a chrys. Its gonna happen to you.hopefully your not somewhere far when your shift gear gets stuck in park chryslers suck!!!!!!

Posted by
Diane Veazey
on
I have a 2003 Jeep Liberty Sport and like everybody else, I find Chrysler does not stand behind its product.My jeep sounded like the whole front end was going to fall apart. When my son checked it out, the balljoints were in horrible shape. Come to find out, they had a recall on top and bottom balljoints. The dealership by my house couldn't get the parts. They are still waiting for them. The balljoints were in such bad shape and I am disabled and can't afford an accident. My son chnged them and thought crysler would give us our money back, "WRONG!!!!!" All they know how to do is lie. They are worthless. I am the second owner and they claim they took care of the problem in 2006. They didn't but even if they did, who ever heard of top and bottom balljoints going out in 6 years. To think our Government keeps bailing companies like this out. CHRYSLER YOU STINK!!!!!! Don't expect Chrysler to stand behind their recalls because all they are going to do is lie lie lie and cheat you .

Posted by
Biil Gray
on
Like most of the other people on here I have had a nasty experience with my Chrysler. I have 2004 Sebring converitble with a liter engine that I do regular maintenance on. Driving down the freeway at 60 mph the car started to slow down, engine light started flashing an a knocking sound started. I pulled over to the right shoulder and by this time the engine was dead and I could not start it again. I had it towed to my regular trusted mechanic who explained that the engine was completely seized up and would be replaced. Before this event there had been no warnings, no irregular sounds, no warning lights, nothing. So out of the blue I have a seized engine!

Posted by
ted mccarthy
on
I HAVE A 2005 CHRYSLER 300 WHEN THE CAR HAD 35.000 MILES IT WOULDNT START TOWED TO DEALER STATES TIMING BELT JUMPED NEEDS VALVES AND HEAD 3000.00 EXTENDED WARRENTY PAID FOR ALL BUT 300.00 PICK UP CAR ENGINE LITE CAME ON BROUGHT BACK TO DEALER O2 SENSER 145.00 NOT COVERD ONE MONTH LATER CAR WOULD NOT START DEALER SAYS NEEDS NEW KEY AND NEW RELAY SWITCH 600.00 THEN STILL NOT WORKING NEEDS COMPUTER TOTAL 900.00 I HAVE 8 YEAR 80.000 WARRENTY MY CAR HAS 50.000 MILES WARRENTY COVERS NOTHING

Posted by
Brian
on
There is 1 angle , that nobody seems to have considered , or will. These car's engines , and many others , could very well have been extremely abused , even if the owner doesn't think so. Very easily , even a brand new car owner , can get onto a highway , and step on the gas (all the way to the floor basically) , at a speed - where the transmission may downshift , when getting on the highway on an onramp / or with autostick usage. Granted , most people wouldn't do that - but alot of people have absolutely no regard for their car's engine speed vs transmission operation. It has therefore been suggest to avoid using the autostick feature by many. Knowing how to use the autostick is very important as well. These same people have no regard for reving the engine to full 6000+ rpm shifts , repeatedly. These are some of the drawbacks of using an aluminum block , while even heavier metal blocks , are exposed to the same types of "overpressuring". Racecars are used in such ways , but their motors are rebuilt often.

Another such example , are those owners who would install aftermarket or suggested modifications , where the computer / engine & transmission are no longer working within specifications , in terms of electronics. This can allow you to damage the motor in a single upshift or day. I very well could ruin any car's engine in a day you give me to drive , simply because I know what will cause damage , and by repeating those actions with the car. Any high production car , is not made for racing - as opposed to extremely low production cars costing in the millions of dollars to purchase.

Why should Chrysler replace a motor that has been extremely abused or modified , then damaged by the user? In any case , any good qualified engine machinist specialist , can tell you if the engine had been overreved. Not to mention , Chrysler does specify that specific OEM oil filters should be used - while many garages will install a very cheap oil filter to make a tiny profit on the filter alone , no less the oil. Another example : using 5W-30 motor oil is for use in winter , and isn't supposed to be used in summer - 10W-30 , is to be used as an "allseason" type lubricant. Coolant too , is specific for the aluminum engine , and you cannot mix different coolant , or engine damage can occur. Chrysler even warns users , not to mix the coolant , and "if" you do in an "EMERGENCY" , the entire cooling system must be flushed & PROPERLY refilled.

Another factor , is the use of people who start websites : such as www.300mclub.org , where the environment is that of someone who has purchased the 300M Chrysler Service Manuals , and chosen to attempt to sell the information contained within those manuals for $15/yr memberships , while they "moderate-out" , anyone who suggests any proper "usage" , with regards to interpretations. In other words , even if they have the permission from Chrysler itself to use the manuals in such ways - they do whatever they like , considering that it is their website FOREMOSTLY. That is the case , while even seasoned members will log-in and disagree / state that they don't see a problem with using 5W-30 motor oil during the summer etc. Not to mention they don't catch the posters stating that they were doing so - and having engine problems related to engine noise or damage. While , even if you look in the owners manual , the scale shows clearly what engine oil to use in the summer. They will argue the point , and a moderator will ban you , if you state otherwise , or quote the proper motor oil usage thereof. Of which , the 2.7L engine is not any acception.

Following the Chrysler Service Manuals , and not allowing any sort of racing of the engine , will avoid this happening. While you can then , pinpoint , and avoid being misled by website moderators , directors , or even owners of websites : such as www.300mclub.org etc. This website in particular , will use the PM (Private Message) system , to quote a diagnosis , or a repair solution - so that "their" suggestions or discussions can be kept from other user's discretion. That leaves the entire website , with conflicting informations that can be seen. While the PM's are not seen at all. Beware of such usage of a website that prefers users to make posts , via PM's. Where , certainly , if all required informations were visible - not too many users would pay for memberships. They would just have the information readily available to them - where even the Chrysler Service Manuals have lots of service mistakes contained in the many technician instructions for repair.

Posted by
Dwight Immohotichey
on
My wife bought a 2004 sebring,2.7 liter. I was driving it on I-35 doing 70 mph in slightly heavy traffic when i heard a gunshot type sound and the engine cut off. I kind of knew what it was but hoped it wasn't. To make a long story short the engine had blown and i had inquired to chrysler about it and all they said was you will have to buy another engine and i told them where to stick that engine. Haven't heard anything since, which is ok. CHRYSLER YOU SUCK BIG TIME!!!!

Posted by
Tracy Capozzi
on
I'm sorry to hear that people are having so many problems with Chrysler but glad I'm not the only one. My daughter and I bought a brand new 2008 Dodge Avenger after she got out of boot camp in the Airforce. The car ran fine up until 5 months ago. it it stalling and shaking. We called the corporation and have ben given the run around. The case has been assigned 4 times and no one wants to do anything. We just want the problem fixed. They have closed the case without our knowledge and are very rude and krass. We told them they left us with no other choice but to contact legal and they thought that was a threat. Their website displays their support for the military, but continue to put my daughter who is in the Airforce in danger with their faulty cars. Dose anyone know what can be done. My daughter is priceless and from the looks of it she is safer being deployed than driving this car.

Posted by
Richard Gibson
on
I have issues with the 2007 Dodge Grand Caravan. I purchased this vehicle with 12 miles on it and have it back for repairs more than I ever had any previous pre owned vehicles . There have been a multitude on problems, but the major problem has been the recurring situation with the Air Distribution, it sporadically begins blowing hot air from one side and cold air from the other side. I am on my second letter to Chrysler Corp about this. After speaking with some desk clerk from the Business Center, who admitted tha he did not read my letter, but just excerpts from it, I was told there was nothing that they were going to do. I have also found out from the dealership that others have had the same problem.
I am now in the process of going to arbitration and will see it that does any good.

Posted by
lance lewis
on
have a 2006 jeep wrangler check engine light came on P0431 is the code witch is cataylic converter witch is covered under a 8 year 80,000 warranty but before they cover that you have to spend 350.00 to 500.00 to replace parts first and if that don't work then they give you the cats
this is not right I only have 10,000 miles on my jeep. made complaint with chrysler maybe they will refund my money I will let you know if they do but I am not holding my breath
I do know this much I will not buy another chrysler product
good thing I didnt buy the ram that I was looking at a week prior.

Posted by
Sarah
on
Please help me....I’ve hit a brick wall with all my inquiries and this is a HUGE issue.
Please go to UTUBE and type in silverlake003 and the video list will show up.
It’s about the third one down with the back bumper of a Chrysler Town and Country, sort of a wine color.
This quick video will explain it.
We were rear-ended just before Christmas.
The seatbelts did not lock and my daughter who was in a booster was flipped outside down and pinned between her seat and the passenger seat.
The seatbelts lock if you slam on the breaks but not if you are sitting still.
I filed a report with the NHTSA but was simply sent an email that said CASE CLOSED.
Please help me ensure that no other child has this happen to them.
Sarah
262-389-5462

http://www.youtube.com/watch?v=TwbNcnZOl6Y



Posted by
Edie Baldwin
on
Does anyone know if there was a class action lawsuit ever filed against Chrysler regarding the 2.7 litre engine? I joined a class action lawsuit about 6 years ago now and have never heard anymore about it. I lost over $15,000.00 due to this.

Posted by
Melissa Michaelis
on
I purchased a 2004 Chrysler 300M November 2009. The car had approx 77k, I drove the car maybe six months when the engine light came on. I had several codes all pointing to emissions. I replaced the gas cap, had the code cleared. Drove another few weeks, the light came back on. Again emissions. I had the codes read and it said the crank shaft sensor. I had it replaced. Light came back on within a month, cam shaft sensor. Replaced that, oh and yes the light came on again within a few weeks, catyletic converter. Oh and cha-ching, replaced the converter. Drove the car another few weeks, light came back on. Throttle position sensor, yeuuuup had that replaced. Ok, so now I am in November of 2010, the light comes on again. Cam shaft sensor again, oh yeah I have the codes checked, and lets add another, P0344 and P0420. Cam shaft intermitten and catyletic converter. Chyrsler Westgate offered to get me out of the car and into another, but I will never purchase another Chrysler again. I wish there was someting I could do legally. Although I asked at the time of the purchase if the carfax was clean, the salesman said yes, I should have looked at it. I would never have purchased a used car knowing it had a wreck on the report. Now I am stuck with this lovely lemon and broke from all the repairs. THANK YOU CHRYSLER!!

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