Call Center Legal News Articles & Interviews

Egress/regress lawsuits are similar to unpaid wages lawsuits in that they allege employees are not properly paid for all time worked. What sets them apart, however, are the duties that are being performed off the clock. Egress/regress lawsuits (sometimes called donning and doffing lawsuits) allege that employees should be paid for time spent putting on or taking off required safety gear or uniforms, logging in to or out of computer systems for call centers, waiting for security checks so they can leave their workplace, attending mandatory meetings or walking to or from their job site in uniform (such as at theme parks, where the employee must be dressed in character prior to setting foot on park grounds and required to answer guest questions while in character). These activities can add up to a half an hour or more of unpaid work per shift for an employee; and if the employee works full-time, that could mean that the employee is missing out on overtime pay.

San Francisco, CA Donning and doffing lawsuits usually refer to situations in which employees are required to put on or take off extensive safety gear and uniforms outside of work hours (either before or after shift, or at the start and end of breaks). Depending on the equipment worn, this off-the-clock work can add up to 30 minutes or more of unpaid wages per shift. Similar to donning and doffing complaints are allegations that companies - especially those involved in call center operations - require employees to spend 15 minutes or more before and after shifts and during unpaid break times logging onto computer systems and databases. These lawsuits are known as egress and regress lawsuits, involving tasks required to prepare for the job and then end the job at the close of the shift.