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San Diego, CA: (May-15-07) Baskin-Robbins faced a consumer protection lawsuit filed by customers who claimed that its California franchisees shortchanged them by selling them hand-packed ice cream in pint-sized containers that were underfilled. The violations were discovered by Weights and Measures officials who performed inspections at 188 locations in 29 counties in California. Officials purchased 416 containers and found that 343, or 83 percent, of the hand-packed pints were about four ounces short on volume. Baskin-Robbins committed similar violations in 1985, and was ordered by the San Diego Superior Court not to advertise hand-packed ice cream as a pint unless the containers were filled to deliver a pint of ice cream by volume. In a settlement reached, Baskin-Robbins agreed to pay nearly $500,000, ie. $343,000 in penalties and $148,164 for the cost of the investigation, to settle the false claims, consumer protection suit. [10 NEWS: BASKIN-ROBBINS SETTLEMENT]

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Published on May-16-07


Posted by

I am a loyal patron of Baskin Robbins. To think I have been purchasing pints of ice cream from your establishment for umpteenth years. I love your ice cream so much that I continued to purchase the product knowing that there are many differant choices that I could have chosen. My family enjoys it, especially my children. I noticed the ice cream from Baskin Robbins was not full enough in the product and the price might have been pricey, but I continued to purchase anyway. It saddens me that your company with your ilk would do this to loyal consumers. What can be done about this?
Sincerely your saddened consumer.


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