Baskin-Robbins

San Diego, CA: (May-15-07) Baskin-Robbins faced a consumer protection lawsuit filed by customers who claimed that its California franchisees shortchanged them by selling them hand-packed ice cream in pint-sized containers that were underfilled. The violations were discovered by Weights and Measures officials who performed inspections at 188 locations in 29 counties in California. Officials purchased 416 containers and found that 343, or 83 percent, of the hand-packed pints were about four ounces short on volume. Baskin-Robbins committed similar violations in 1985, and was ordered by the San Diego Superior Court not to advertise hand-packed ice cream as a pint unless the containers were filled to deliver a pint of ice cream by volume. In a settlement reached, Baskin-Robbins agreed to pay nearly $500,000, ie. $343,000 in penalties and $148,164 for the cost of the investigation, to settle the false claims, consumer protection suit. [10 NEWS: BASKIN-ROBBINS SETTLEMENT]

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Published on May-16-07