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Home Depot's Rental Equipment: Bogus Policy

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Home Depot calls it a "damage waiver fee": it automatically adds a 10 percent charge to its rental equipment without telling customers that this charge is optional.

As reported by law.com, a class action lawsuit has been filed in state court in Florida on behalf of thousands of customers who rented equipment over the past five years from the home improvement store.

Ironically, on Home Depot's website, the company states that " We'll not only match, but beat, any competitor's comparable rate by 10%."

According to consumers, Home Depot has other bad business practices. Joan Turin used to shop at Home Depot. But like countless disgruntled customers, she won't be going back. "I used Home Depot for rental equipment, and an insurance fee was charged automatically. However, I was unaware of the insurance until the piece of equipment was accidentally damaged, but only cosmetically," she says. " When I returned the item, I was charged an additional sum of money for the damage, stating that their insurance does not cover damage, accidental or otherwise."

"Additionally, I have had other rentals from Home Depot, equipment that failed to operate, lost time and money in exchanges. So, if damage insurance doesn't cover damage, what does it cover?" Indeed. Maybe it covers the 10 percent Home Depot pays out to its competitors.

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If you would like to register a complaint about Home Depot charging you an undisclosed damage fee on rental equipment, please fill out this [Home Depot Complaint form]

READER COMMENTS

Posted by

on
Home Depot tried this on me in California. They didn't give me a copy of the rental agreement and when I asked about the fees being charged the rental guy told me it was the governor's share. When I probed further he gave an Oscar winning performance of discovering that I was being assessed a 10% charge for a property damage waiver.

This was for a tool that, similar to a wrench, was nearly impossible to damage.

When I later went back to rent the same tool, another clerk tried to get me to agree to the same inflated charges without telling me they included the pd waiver. He agreed to take it off, when I informed him I knew about it and would not pay it, but he would not print out a copy of the contract for me to read until after I entered into the agreement.

Posted by

on
HD robs you 10%. It should be punished.

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