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Pantene Awash with Disgruntled Customers

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Lycoming, NY"Pantene is lousy," says Sandra Desautels. "You are supposed to leave the conditioner on for three minutes and it will mend your hair. But nothing has changed, if anything my hair is worse.

I used Pantene products every second day for about 5 years; I have been a loyal customer. But this stuff doesn't do what it says; I definitely think this is false advertising. If you came over to my house, you'd find a lot of half-empty bottles of Pantene products in my bathroom cupboards. I tried just about every product they have on the market but nothing worked. They aren't cheap and over the last few years I have spent a good deal of money.

Just add it up: $6 each for conditioner and shampoo; that comes to about $12 per month, and I'm not even counting all the other hair repair products I used. That totals $600 just for the basics. And none of this stuff works. I wonder if the people at Proctor and Gamble have actually tried it themselves - it makes you wonder.

Lincoln, CA"I bought a lot of Pantene products," says Darlene, "one for damaged hair, Daily Renewal, Restore, and the one for thin hair that promises your hair will get ten times thicker. Instead, my scalp got real dry and itchy and my hair started to fall out. I pulled hair out of my drain daily. I didn't even use up all these products - the frizz control, root lifter, the works. They just take up a lot of space and a lot of money. Now I see commercials on TV for Pantene Ice that is supposed to make your hair shiny. There's no way this stuff will work. The repair product I bought is useless; Finesse works better, at half the price.

Pantene, who are you trying to fool? I guess me, for one. I even bought the bottle that supposedly makes your hair blonder but people said my hair looked darker. I am not going to buy any more Pantene products.

Magalia, CA "Pantene promised results within 14 days and you keep buying more bottles thinking it is going to work when it doesn't," says Nancy Owens.

Every time I saw a TV commercial or an advertisement in a magazine I was convinced that the next bottle would work. I thought it would strengthen my hair, but it never did. My local drug store showcased Pantene in the aisles so not only are you bombarded with false advertising by the company but the store you trust is also pushing Pantene.

Procter and Gamble just spends more money in product placement. It'll catch my eye and I will buy it. It's marketing 101. If you put snake oil at eye level and package it convincingly, it'll sell.

I want my money back because I spent a lot of money in good faith, thinking that I was purchasing a product of superior quality and I was disappointed time after time, thinking that there was something wrong with my hair because it wasn't working. My hair is medium-thick and curly; I thought it would give me longer and stronger hair, easier to manage, just like the ads promised.

I kept buying Pantene religiously with no results. Then I saw a lawsuit about Pantene on your website and thought, I am going to do something about this! I would like my money back and have Proctor and Gamble come forward and make a statement, They should say the following:
'When we were marketing this product, we made claims that Pantene would improve everyone's hair and didn't put a disclaimer saying results would vary.'
Proctor and Gamble has been around a long time and the company isn't hurting for money - they don't need to falsely advertise products. If you come to trust the name, you trust the product. I won't ever buy this product again. From now on, I will think twice about buying anything from Procter and Gamble. Why should I trust any of their other products?"

READ MORE ABOUT Defective Products

Pantene Pro-V Legal Help

If you have purchased Pantene Pro-V products that promised to make your hair "10x stronger", but noticed no such results, please send your [Pantene Pro-V] false advertising complaint to a lawyer for a free case evaluation.


Posted by

I have used Pantene Silver forever but I wonder if that is why my hair has thinned and when I comb it so much hair comes out??? I heard from a hairdresser it was not good she didn't say any more very concerned. Please advise

Posted by

Why can I no longer find Pantene Pro-V SILVER EXPRESSIONS, Color Enhancer for all Silver and Grey Shades???
Nothing similar is on the shelves in your product line. If you have discontinued this, is this a wise business decision seeing the population is aging and the majority of customers will want this type of product?
Please respond.

Posted by

What concerns me here in Australia is that our product is now being made in Thailand, and the formula has also changed. My instant reaction was allergy with coughing, lip swelling and a reaction to the perfume, but by far my greater concern was that since using the product from November 2010 to March 2011, I began to menstuate every two weeks. This stopped when I gave up on Pantene, and switched to an organic product. I have serious concerns about the product safety. If either the componets of the shampoo or conditioner, or their interaction with their packaging has resulted in the release of synthetic oestrogens, then this poses a significant risk to women for cancer, miscarriage, birth defects. I also experienced months of diarrhoea, which again resolved on discontinuation of use of this product. I have retained samples in their original bottles for testing.

Posted by

I have used Pantene since I can remember (at least 20 years)... I have bald spots, bad blistering and carbuncles that come back as soon at they seem to be healing. In the same areas of hair loss (patches about a half-dollar each x 3) extremely coarse hair tries to grow back, multiple hairs per follicle. These hairs often break off, feeling like prickly male facial hair stubble. Although I have suffered extreme physical pain from the pressure of folliculitis and lymph node inflammation (over two years now), the emotional pain and embarrassment is killing me! I did not have a problem, which has only gotten worse as time has gone one since the winter of 2008. After hearing that Pantene Pro-V (Smooth) could be the problem, I am going to stop using it. I sure hope changing brands brings my previously strong, beautifully shiny, long hair back. I have recently cut my hair really short thinking it was the weight of my hair causing the problem. Hoping for the best. Kinda funny, though, that P&G has changed the Pantene formulas AGAIN in such a short time frame. ??? P&G- are you hiding something? Be big enough to fess up if so!

Posted by

I have been using Pantene for several years. Recently over the Summer, they changed their formula and now my hair fall out everytime I wash it, comb it and all day long. I tried a different brand of shampoo and conditioner today and I had no massive hair loss. I have been devastated thinking I had something seriously wrong with me. By the look of some of the complaints I have seen on the web, I'm not the only one with this problem.


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