A law passed in 2003 makes it illegal for members of the active military to be charged interest rates on mortgages that are higher than 6 percent. It was designed to "ensure that service members protecting our country do not suffer the added burden of worrying about the loss of a home," the Department of Housing and Urban Development's website states.
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Rowles told NBC News that he would receive several phone calls a day from the bank's debt collectors, sometimes in the small hours of the morning and while he was on active duty. "It's been a nightmare. It's been my living nightmare," Julia Rowles told NBC. "Saturday, Sundays, middle of the night. It did not matter if it was a holiday."
A spokesperson for JP Morgan Chase told NBC News that "we feel particularly badly about the mistakes we made" referring to 4000 mortgages for troops and foreclosures on 14 military families. The bank is reportedly going to issue refunds totaling more than $2 million. And most of the families who had been foreclosed either will be or have been restored to their homes.