These changes, explained Uber in a letter to its customers, are “due to new state laws,” and that these new laws, i.e., Assembly Bill 5, “could hurt them”, including customers being discriminated against. By giving drivers more control over their rides and making fares more transparent, riders could get rejected from certain trips. For instance, a driver doesn’t want to pick up a customer from a low-income community or refuses a short trip. Drivers would have the ability to see estimated trip fares and decide whether to take the customer or reject a trip without penalty.
On one hand, Uber appears to be giving its drivers more freedom so they will lean more toward independent contractor status rather than employee, and drivers have been demanding more freedom since Uber hit the streets. On the other hand, some drivers are complaining that the ability to set a fare higher or lower than Uber’s pre-set price, another new feature, could end up driving down earnings by pitting drivers against one another and forcing them to compete for riders in a way they haven’t until now, reported the Los Angeles Times.
But drivers can’t have it both ways: they cannot choose to be classified as employees or independent contractors. And Uber can’t have it both ways either, or as the Washington Post put it, “flip-flop in defiance” of AB5. And tweeted by AB5 author Assemblywoman Lorena Gonzalez, D-San Diego:
-We want an exemption from AB5.
-We won’t follow AB5.
-AB5 doesn’t apply to us.
-We will exempt ourselves from AB5 by initiative.
-We will sue CA about AB5.
-Oh, wait, we will change our business model to try to fit AB5 #PickALane
Gonzalez is adamant that there will be no changes to let Uber and Lyft off the hook, so Uber and Lyft and other California-based tech start-ups are more than nervous about AB5. Bradley Tusk, an Uber investor who previously served as a political strategist for the company, told the Washington Post that “Obviously Uber wants to make the case that drivers are operating on their own because without that they have no argument on their worker classification…They clearly are worried about losing and want to have a backup plan.”
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The New Policies
- Rather than a firm fixed price when they request a trip, customers will now see an estimated price range. Prices will still be calculated based on the existing time and distance rates.
- Drivers will now see a trip’s time, distance, destination and estimated fare ahead of time, and can reject ride requests without penalties. (They can still be penalized for accepting rides and then canceling them.)
- Riders can rate drivers as “favorites.” Drivers so designated will be offered the right of first refusal on prescheduled rides.
- Uber will no longer offer price protection for passengers on routes, making up the difference if a ride estimated at $10 actually costs $14, for example. It will no longer allow flexible cancellations, in which cancellation fees get refunded if riders rebook within 15 minutes.
- Pricing for surge, meaning times of high demand, will be calculated as a multiple of the trip fare rather than a dollar amount, which generally means drivers can make more money.
Assembly Bill 5 – the new Gig-Work Law
The new gig-economy bill, or Assembly Bill 5, went into effect on Jan. 1. AB5 “presumes” that all workers are employees, unless the hiring business can show otherwise. Companies, including Uber and Lyft, now must adhere to the “ABC” test, which states that a business must only contract with independent contractors who can fulfill all three of these conditions:
- they are free from control and direction of the hiring entity;
- they perform work outside the usual course of the hiring entity’s business;
- are customarily engaged in an independently established business of the same nature as that of the work involved.