According to The Buffalo News (4/9/15), the CFPB is reflecting the aggressiveness seen by both legitimate and illegitimate collection agencies by cracking down on any debt collector or collection agency that refuses to play by the rules. To that end, the CFPB filed a bill collector lawsuit against a group of affiliated collection agencies, accusing them of unfair and unlawful collection practices.
The debt collectors under scrutiny included WNY Account Solutions LLC and WNY Solutions Group LLC - among others. The CFPB alleges in its debt collector lawsuit that the agencies, using what the agency described as “fictitious” names, undertook millions of automated robocalls “to threaten, harass and deceive consumers in attempts to collect debt the consumers did not owe to them, and in most instances, to anyone else,” the CFPB said in a release.
The bill collector harassment didn’t stop there. Victims, according to court records associated with the CFPB lawsuit, were also threatened with arrest or having their wages garnisheed. Victims were also threatened with what were described as “financial restraining orders.”
The bill collector lawsuit brought by the CFPB alleges that defendants purchased various pieces of personal information such as dates of birth, Social Security numbers, names of other family members and employment information. The defendants then, or so it is alleged, initiated calls to consumers in an effort to trick them into believing the calls were originating from legitimate collection agencies. Unwitting consumers were accused, in the robocalls, of having committed check fraud and were threatened with calls to their employers.
In response to the unlawful debt collect harassment, many consumers released their credit card and debit card information, in order to facilitate payments.
“Our lawsuit asserts that consumers were harassed, threatened, and deceived as part of a reprehensible scheme to collect debt that was not even owed,” said CFPB Director Richard Cordray in a statement, excerpts of which appeared in The Buffalo News.
In its bill collector lawsuit, the CFPB noted that various other organizations enabled the debt collectors to facilitate their scheme. According to the report, a company known as Global Connect LLC of New Jersey undertook the robocalls. Various payment processors enabled the bogus bill collectors to access consumer bank accounts. Those firms were identified as Global Payments Inc. of Georgia, Pathfinder Payment Solutions Inc. of Maryland, Frontline Processing Corp. of Montana, and Electronic Merchant Services of Ohio.
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Then there are the scammers who make random calls to consumers convincing them they owe a debt and to make payments forthwith under a barrage of threats. Seniors are often a target.
In this particular debt collector harassment case, the companies under scrutiny by the CFPB include Universal Debt & Payment Solutions LLC, Universal Debt Solutions LLC, Check & Credit Recovery LLC, Credit Power LLC, and Payment Processing and Solutions LLC.