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Wrongful Self Storage Auctions

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Storage companies face lawsuits alleging people who rent storage lockers from them have been subjected to wrongful storage contents auctions in which their property has been wrongfully auctioned off, in violation of state laws. These wrongful auctions involve the selling of property stored in a rented locker when the renter fails to pay. Although not all storage locker auctions are illegal, there are certain requirements that must be met before a person's property can be auctioned off.

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Storage Locker Auctions

storageunitsarticle Storage locker auctions are typically held when a person has failed to pay for the use of a storage locker. Self-storage companies might respond by refusing to allow the person access to the locker or by auctioning off the contents of the locker. When property is auctioned without the person's knowledge it falls under conversion, which refers to the illegal taking of someone's personal property without that person's consent.

When property from a storage locker is auctioned off, it is often at a profit to the storage company. In other words, the auction company makes more off the auction than was owed on the storage locker.

Consumers have complained that their property has been auctioned off without their knowledge. State laws, such as the California Self Storage Act, require self-storage companies to meet certain conditions before a person's property is auctioned. These conditions include sending two separate notice letters prior to denying a person access to a storage locker or the property contained within.

Furthermore, some consumers allege they failed to make payments due to mitigating circumstances or that when they tried to contact the storage company they were unable to reach anyone.

Wrongful Auctions


It is not illegal for a storage facility to auction a person's items if that person has failed to pay rent on a storage locker. There are, however, certain conditions that must be met before that auction is held. Failure to meet those requirements could result in a lawsuit against the storage facility, regardless of if the failure was intentional or an accident, such as when the wrong storage unit is auctioned off.

Conversion complaints can result in punitive damages awarded to the plaintiff. Lawsuits have been filed against storage companies alleging storage locker renters had their possessions wrongfully auctioned off.

Wrongful Self-Storage Legal Help

If you or a loved one has suffered similar damages or injuries, please click the link below and your complaint will be sent to a lawyer who may evaluate your claim at no cost or obligation.


Last updated on


READER COMMENTS

Posted by

on
Re: Public Storage, Colton, CA
Manager: Claire Bennett

I had 2 storage lockers at the facility for approximately 6 years. They were side by side interior units. Gaining entry to the 24 or so interior units was a 3-step process:

Gate code to get on the property. (linked to your individual unit)
6-digit push-button code. Code. Only known to employees and Tenants with units inside that particular bldg.
Keys to both of my cylinder locks (one for each unit)

I know beyond a reasonable doubt that Claire and her boyfriend entered and cleaned out both of my units. They had just moved in to the on-site apartment. It was above my units. They had one or more homeless males living on the property. They were quite chummy with the one I met when I arrived to take a look at the damage. Both cylinder locks had been drilled out. Metal shavings covered the cement floor in front of both of my units'. She chuckled saying, "ha, looks like this silver dust is all thats left." She asked the homeless guy who happened to be there when I went to survey the loss if he saw anything. They were smiling at one another. Very troubling. She told me that (_________) *homeless guys name* was "her eyes and ears" I asked if he was there last night and had he seen an cars.and, if so, what kind of vehicle and/or at least what color ... Claire repeated the question to him, "Did you see an cars last night?" His response, "Maybe".
Incidentally, Claire called my Aunt in AZ instead of calling me. She left a msg for my Aunt that both doors to my units are wide open, i need to come secure them. She cant do anything. What little bit remained in the units could be removed by anyone until I get down there and secure my units.

Yes I have filed a police report. Yes she made some very self-incriminating statements. Yes she changed her story multiple times. Yes, she said they have cameras and that "she couldnt wait to start going thru the footage." adding ... "It'll be like solving a crime. I love that stuff. Cant wait!" I had made the HUGE mistake of allowing her inside my units when I saw a couple large roaches and a lizard in there. I repeatedly called her to inquire about the video tape. She would say "no i havent had a chance to go thru it.
And the next time I asked about the video She replied with, "Oh there is no video. It was broken that night."

Consider the amount of noise thats created when you drill out 2 cylinder locks in the middle of the night. The facility is in a very industrial area. Its also a very seedy part of town. Drugs, crime are all rampant. Whos going to hear a drill at midnight inside a closed/locked building that sits directly under the onsite upstairs apt where Claire Bennett and her boyfriend are/were playing house and cops and robbers. I do believe Ms Bennett lost her job over this. However, she still resides within a few miles of the scene of the crime. Beware. I dont think Claire, her boyfriend or her "eyes and ears" (the onsite homeless guy) learned their lessons.

Posted by

on
I was listed as the emergency contact for our storage unit in Denver, CO and was never contacted about our payment being 30 days late. My husband received an email today stating that all of our items were sold (yesterday), and that we no longer have a unit there, yet still owe money. My deceased grandparents heirlooms, etc. were sold or thrown away without me being contacted. When I called the location, the women proceeded to berate me, saying she couldn't talk to me and that she had been calling me for months. All of which is incorrect, and then she had the audacity to hang up on me. Both my husband and I have now tried to reach out to the District Manager who has not answered or returned our messages. I am beyond upset, confused, and blindsided that they could even do this WITHOUT REACHING OUT TO ME, and then TREATING ME WITH ZERO RESPECT. Public Storage has definitely crossed a serious line, and someone must be held responsible for their undignified response and unlawful selling of our family items.

Posted by

on
Public Storage sold my whole life after being 1 month behind!!! I would like to put a class action lawsuit in place.

Posted by

on
I maintained storage unit with Public Storage location at 4300 Boulder Highway for SEVEN YEARS! In Mar/April 2019, my mother passed, and I forget and fell behind by one month, I was in the process of bringing. the account up to date and was discovered that my unit was sold. Because I was relocating, EVERYTHING that I owned was lost. Baby pictures, clothing, furniture, appliances, MY LIFE!! The on site manager Chanti was hostile and dismissive when I inquired as to what happened. She attempted to auction my things a few years back. Again, I maintained that unit for SEVEN years! I have been seeking an attorney to assist with Legal action.

Posted by

on
I was out of town in New Orleans, I hada son-in-law that was playing for the pelicans basketball team and my daughter and him were expecting their second child. I was there to help my daughter and I left my husband in charge, who was authorized to handle any businesses transactions. He spoke with the Manager, who was a gentle man by the name Of Donald, who he informed of the situation and at that time my husband and I were expecting a large tax refund andcit was scheduled to come at anytime because we were in contact with the IRS and it was confirmed that we would be getting it. My husband went into the office to pay a partial payment towards the balance that was owed. Although it was $200.00 for two months from non payment because we were waiting for our refund. This was also discussed prior with the manager Donald. When he told us that we were in default and they tried to conact us, they claimed they sent an notification to our address. Which that ended up not being true. They sent it to another adress, which was not our address. I gave my email address, when I first opened up an account with Cube smart. I never received a email and when my husband went in to talk to Donald, the manager, he said he could not accept a payment and refused cash from husband, which was half of the balance owed and the fees included, were $500.00 all together. He told my husband not to worry and we would be able to pay in full as soon as our refund came. He said they would hold any action from our personal items being auctioned off. This was not the case the day of the auction came and he allowed our items to be sold. We only had most paperwork and a few household items, clothes, suitcases and family pictures. The only thing that was the most valuable the person who won the auction would of considered was a printer and a laptop and a small book binding equipment. We lost our possessions and Donald the manger to my husband two days after coming to the office, that the buyer was upset abd threw everything away including our family pictures and important paper work. My husband contacted me by phone to inform me that this had happened and I called to speak with Donald and he said he was going to get a hold of the buyer and try to get our family pictures and paper work. He claimed that there was nothing more he could do and told me I should have handled my own Business even though my husband was authorized to be on my account. I then called the Corporate office and they told me they would have the district manager call me. He did and we spoke of the problem and he would get in touch with the buyer and he would try to get our family pictures and paper work and hold them until my return back to Georgia. I called him several times after that and he didn't contact me back. I want something done about this because I read the policy for the guidelines for returning items after the auction and we were supposed to ge them back. I would like someone to contact me concerning this situation. My number is 4xx-xxx-xxxx
Thanks
Jacqueline Adams

Posted by

on
We were late on payment on storage due to the recent gov shutdown, and we were told that they if we didn't make the next payment they would sell our unit. We had made a partial payment, and although that didn't prevent our storage from being at risk not be sold we were given a receipt saying we had until Jan/27/2019 to pay our storage in full to prevent our unit from being sold. The unit is under my name but I couldn't make it to the storage myself so I went to call to tell them someone was going in for me to make the payment. We were then told our storage was sold on Jan/24/2019. Their excuse was they sent us email and attempted calling. We never received calls, and the only emails we received were ones telling us we were late on payment, and telling us that our storage would be sold on the 27th. None of that can possibly justify them selling our storage unit days earlier than stated on a physical receipt without properly telling us.

Posted by

on
I had rented a storage unit from your location in Indianapolis in 46237 east Thompson Ave one it was up for auction on Nov 21 2018 at 11 am I was unable to catch back up after losing my job and a family member. Dec. 5th I had rented another unit informing the office I had just had one go up for auction the prior month n was making sure I was able to get one I was told yes that's not a problem. On Dec 10th at 1:17pm I receive a phone call informing me that my unit o12 never got auctioned off which made me extreamy happy I asked the woman to give me a week or till after x mas n I would b n to pay it I asked how much she informed me of 255 since it was their mistake they didn't catch that at the time of the purchase of my second one Christmas came n gone and I was struggling on coming up with the cash to pay that informed them of the situation I'm homeless plz work with me give me a lil more time. On jan 6th at 2:25pm I receive a phone call from the lady n the office informing me that my unit is going back up for auction on wed Jan 9th unless I can pay 450 to stop it from going to auction I informed the lady at that moment that's not the quote I received from Sylvia back in dec and asked if they could check to c if we could get it lowered n e . Informed her the situation that had I been aware I still had my original unit at the time I purchased the second unit I would have just paid my first unit off and used it n not got a sec one bc. At that time I had enough money to pay it copletly off and would have been able to keep my things . She told b she would talk with Sylvia and call me right back at 2:32 pm she call me back and informed me Sylvia will have to call corporate and speak with then to c what if n e thing could b done and Sylvia would call me the next day to let me know something which should have been yesterday. I never got a call from n e one I was super bussy trying to make my room money I'm still homeless staying n a hotel that cost 60 a night plus make extra on top of that to save my unit by the time I got a break it was late and the office was closed so I was going to make it a priority to get up there first thing today to pay the storage since I was told sun it was going to auction wed nope as I'm on my way to the storage I receive a call from them at 9:54 am which I missed that call I over slept I called them at 11:20am to inform them I'm on my way I was just down the street from to pay the 255 to save my unit she then informs me it had gone to auction today and was sold . I went off what do u mean it's been sold auction isn't untill tomorrow at or around 9'30am tomorrow no mam it was today first off I was n a car full of people when I got the call sun who will testify I was today auction was wed Jan 9th at 9:30am and that Sylvia would call me on Mon after she spoke with corporate abut what I would have to pay. I informed her I never received the call to inform me of the price and wanted to know y and what was said when and if she spoke with them I was then transford to Sylvia and she informs me the amount to b paid was now 450 and they couldn't do n e thing since it had been she said 6 months past dew . First off y did u quote me a price of ?255 then when u told me I still had the unit I have that amount now will u plz take that we can not is what I was told but if I had the entire amount of 450 she could stop the process of the new owners of my unit taking my property but could not tell me if my items were still in the unit or not . I started crying asking her to plz help me that this was B's u give me the best news I had all year long that my unit was still there give me false hope that I can get my property back to tell me there's nothing u can do unless I pay the entire amount owed after it was y'all fuck up to begin with and I hung up calmed down after I pulled over cause like I said I was on my way to the location to make the payment . I regain my self call them back and ask again so if I come up with 450 total u can stop them from leaving with my property I was told yes and then what happens if my items are gone then what well mam I'm don't believe they've taken n e thing out of the unit I said ok but u can not guarantee me this though so what happens if they have then what well have to call corporate and ask them if that's the case but u do want to keep your unit yes I do she said she was going to stop the payment process I told her I'd b there n a HR and a half with 450 I even asked her if she would take the 255 I had so I know I'm not going to loose my unit she said no we have to have the hole thing at one time we don't accpet partial partial payments and she would b closed from 1-2 for lunch I said ok I'll b back by 2. I was unsuccessful in coming up with the other 245 and when I tried to call them and inform them of this I got no response they didn't answer the phone so I was furiouse by this time when I finally got ahold of someone I was told it was too late and that they couldn't do n e thing about it that's y I'm wrighting u. There was only a very few items out of the entire unit I truly wanted that couldn't b replaced and no amount of cash could compensate for it so I once again had to deal with the heartache of loosing my property once again only this time I'm not ok with it the first time I had noone to blame but myself I couldn't make the payments it was my fault I lost it but then u made my entire year the best out of the entire shitty year by telling me I was able to get my things back that ni never lost them to auction to ruining the year this year when I had the cash ready to pay and everything I felt I was lied to my heart is broke all over again and I'm not ok with what happend what can be done done plz help m

Posted by

on
I had a storage unit since February 2018 i had paid on it a little at a time i took $50 into the manager in oct he didnt give me a receipt he said he would write me one when i came back in the next month to catch it up. Then i tried calling no answer left several messages i got no response i then emailed him he finally reaponded with my unit had been auctioned he said he called and mailed me a letter and emailed me which he did not i never got anything and we lost everything atleast 30,000 not to mention sentimental items i will bever get back. I never got nitice it was being sold so i could pay it what can be done if anything thank you

Posted by

on
The storage company has already sold one of my storage units and I have another storage unit at the same place it won't let me make a payment and they're threatening to sue my belongings again

Posted by

on
My particular situation involved an Israeli owned moving and storage company in California who failed to deliver all of my valuable things after a month in their storage facility in between my move from point A to point B locally in Los Angeles County. These items disappeared and were never located again, until 12 years later on ebay, when I looked up the name of a collection of handmade teddy bears my mother had bought me from a woman in Ventura County, California that had been part of my missing property. I found the bears by searching the company name of the woman who made them, and I found them for sale on ebay. Being sold by the same woman who we bought them from, BUT SHE ALSO IS SELLING MY MISSING HANDMADE ARTWORK THAT I MADE MYSELF WHEN I WAS A TEENAGER, THAT THE MOVERS "LOST", and this HORRIBLE WOMAN HAS PAINTED OVER MY SIGNATURE ON EVERY PAINTING AND HAS ADDED HER OWN THIEVING SIGNATURE AND SHE IS CLAIMING SHE MADE ALL OF MY TEENAGE ARTWORK!! CATHERINE PETERSON, ROOSEVELT BEAR CO., VENTURA AND OXNARD, CALIFORNIA ... you know who you are. And I'm going to stop you come hell or high water! - Jessica Gaynes

Posted by

on
My families storage unit was set up to be sold. We called that morning with our credit card and this horrible women shut the phones off. We called customer service and they said the auction would not start until 930 but this women shut the phones off at 9:00 to let the unit be auctioned off. We were on hold at 9:01. Customer service finally called and got her back to the phones as we were on hold and she said oh honey there is nothing to worry! It's all over!! I said what are you saying? You have nothing more to worry about!!! We were waiting to pay for our unit. She hung the phone up and that was that. In the meantime we had called the manager and he didn't care either. Now I'm consulting an attorney to file a lawsuit. My children are very upset and this women had no right to make a decision illegally. To ruin my families life.??So what can be done? How can our families history be brought back? She was trying to score a promotion with the boss??? No one in their right mind would do that except a hateful, big headed dumb person. So now it's Christmas and our children have no history on the tree, no pictures of our children or pictures they painted when they were in kindergarten. No family heirlooms or certificatesnor medals of accomplish ments to share with their families. No wedding pictures!! The hurt goes on and on. So who gave this women permission? We will have our legal team find out however it will not heal our hearts!

Posted by

on
I never received a letter or call saying they are going to auction, delinquent, etc. But. Took it to the "corporate". This place WONT let u make payments or work with u. Yet, read the reviews and u will find I was not and am not the only one having problems...or run into getting behind and trying to catch up or pay on line, etc. It doesn't matter what situation ur face or facing. Bottom line. I did not get reimbursed....especially because "no one else complained". I guess I get what I ask for...didn't have time to look or research....and I find that this company is cut throat.

So I emailed the CEO of the company:

Im sorry. But your district manager Mr. Todd McDermott was biased. Just like with how the account holders/customers were done, I was done the same way. It did not matter what I said. Or when able tell him what I did. What was told to me, not told to me, etc. All about the company and the store, etc. It didnt matter if there was a problem on the site. I shouldve called the store and paid...which I didn't know could til now. And I tried to tell him I was trying the card well before the late fee hit, which was after midnite on the 9th. . I think in taking this higher then maybe the company will fairly, professionally and ethically listen to the customers/account holders. What Mr McDermott was telling me...was not what I was told. No one at anytime told me to go to the store. One rep. One. Was kind enough to walk me through the site and tell me he would let his tech people know (which if u noticed I paid online) all I kept getting hit with was dont do partial payments. No discounts...not one time focusing on the issue I had. And the fact I was trying to get the payment in. Even before the late fee.

**My apologies for the numerous emails, but due to signal and connection problems...puter crashes. Anyway. Like I said, needed storage in a hurry...so opted for the 1st month free. But. There is a catch. I pay $867.50 the 2nd month on. Yep. Or I could've paid $745.00 and that be the payment from them on. But, again needed storage in a hurry. So that explains how I came up with that figure.

No one should be done this way. Or a company to allow to do this or continue to do this. I am a MC 58 year old lady Vet....I pay almost $1000 a month because I am homeless and needed storage
ASAP. They do not work with u. Care. And u pay or else...so the employees apparently can go
shopping. When asked if pay what could when got hit with late fee (was error on their end) they said no payment. And plus I got a free month and new account ...didn't matter if it was website problem or I asked for help getting payment in....u watch...I have to wait for my check to clear...to
pay I will be hit again with fees....the company is greedy. And the public should be made aware of places like this.

Not to sure as to who to direct this to or where, but I want to speak to the CEO or someone up the executive chain. After taking with account holders and reviews I can see why you can't reach a human or any contact info given. Employees doing us as they do and have....and so on. I am taking it also to the BBB and the State of California's Attorney Generals Consumer Protection Dept so that they will see how we are being done. Myself especially.

Numerous complaints. 1. Can't talk to a person. Did talk with Elka but didn't get her #. Second. Want to go to corporate level (Mr. Kirk) and let him know of my intent at this point. I have read the comments and spoke with several accout holders and appalled by how I am done and they were and are. Myself for example. I went to pay on 11/9$867.39. Had the funds and everything. Fast forward...I couldn't. And it wasn't my fault. Your cust. svc and also tech support admitted it was site error. Regardless. I was hit with a $125.10 late fee. This was/is wrong and not right. Because I tried all day the 9th and well up past midnit….The only thing I was told was I was a new account. I already got one month free and nothing could be done. BS! Your website was acting up and I should not have been penalized for it. And I was. It should not matter if I got a free month......the website was not working properly. Your error, not mine. Now, I have a $992.70 payment due. And I am trying to get that in. Delay is waiting for the funds to clear. But the concern here is that if I don't get it in by a certain time according to the store manager I will be hit with another fee. $85.00 foreclosure fee. Even though I have tried and trying to get payments in I am penalized. Keeping the office and company informed even. Regardless...I am hit with fees. And with not being able to do payments til get THAT AMOUNT next I face loosing my things. Which here I have read and heard of how people are done in regards to loosing their things. NOt an auction...but ur employees helping themselves to the account holders belongings yet calling it a auction. This is barbaric. And greedy. I see why they also say they can't keep up. Like myself go to make a payment and find a fee of some sort is attached...then go and get that amount yet for what ever reason delay in getting that in...another fee and so on. And no payment plan. I am taking my concern to the BBB and the State of California's Attorney General's Consumer Protection Office. I will tell them to use myself especially but focus on the reviews and comments. Investigating the practice/actions of not just the company but employees as well.I can pay and apparently others could have had this practice not been allowed or implemented. Or a payment of some kind allowed. Both times I HAVE HAD THE AMOUNT NEEDED....but due to late fees, etc I had to back off and come up with more money...and when have it hit with another fee. Even when the ERROR WAS NOT MY FAULT. I think it is fair that taking it to the next level account holders and those looking to get a storage cell will be heard and it will be seen how this company treats us. ANd I will make it known the hassle of calling numbers given on the Net as well. Automated back and forth. Ignored calls. Judgmental comments, etc. Connie Wilson 8312584208.

Also. It is evident here, if you click on this link (https://www.extraspace.com/Help/Contact.aspx) it takes you to (https://extra-space-storage.pissedconsumer.com/customer-service.html.) This shows that Extra Space Storage knows of the complaints and does nothing. U click on that link u get

(See you later!You are leaving Pissed Consumer and will be automatically redirected to https://www.extraspace.com/Help/Contact.aspx in a moment). And ur back to square one (https://www.extraspace.com/Help/Contact.aspx) which only gives contact info, which as usual and of course automated is done or repetitive links given. No one gets anywhere with all this. And this needs to stop. The company and again I can validate can care less about the account holder...reviews show it also. Only about getting their money, to include the increase of fees...even when fault is on their end.

I stand firm when I say it is evident this company intentionally avoids listening to the account holders. And working with them. If so...the reviews would not be as they are. **True u do have bad account holders but the majority is not. I am not that is for sure**

I will not be disrespected. Lied to. Judgment calls made against me. Talked down to.......and taken advantage of. It was company website error and not mine. I should be reimbursed for the late fee. And the company should keep in mind...what if they were in the account holder shows...waiting for payments to clear, moving, switching jobs/new pay days, checks clearing,etc. Might want to take a look at the company its practices and how employees are doing the account holders...especially those who lost their belongings. And I also understand people need to meet their committments, pay their bills...but at the same time they should not be done as this company does. I am sure company employees move. They have switched jobs, hence differnet pay days...waited for checks to clear, do not like being disrespected, etc....yet this company doesn't have that integrity. Compassion. Respect. It is all about taking and not working with the connsumer. Elsewise there would be customer service available not automation. Payments allowed depending on situation. Time giving when checks are clearing....appreciate those who are attempting to pay the bill not ignore that fact and hit us with more fees, etc. I am not only a consumer but a Marine Corps Veteran. And Integrity and Respect are right up there.

Examples of complaints/concerns ignored. And also google reviews (Extra Soace Storage reviews, for example) but the company makes sure they get tehri money and keeps tacking on the fees.....

Customers Contact Extra Space Storage to Ask about:

Payments and Charges:

1d ago
“Pay bill”

20d ago
“Got charged when shouldn’t have”

20d ago
“To discuss my bill”

Account:
7d ago
“About my account”
4M ago
“Reset app password”
6M ago
“Password”

Request for Information:

1M ago
“Question about my storage unit and the restriction on my storage gate hours”

10M ago
“Business hours inquiry”

11M ago
“I rented a unit about two months ago. I had the unit for about a week. Once moved out I called to let someone in the office know. I was still charged the monthly fee. I called numerous times to the office and the manager keeps advising me that she refun”

Product/ Service:

4d ago
“I have a unit with you guys and I’ve been broken into twice and the manager is being very rude!!”

15d ago
“I have an insurance claim going on an I did everything I was supposed to do as far as make a claim an police report they sent me letter and said that everything was being investigated and and they would send me another letter which they did”


Refund:

6M ago
“Refund not received!”

Staff:

10M ago
“Horrible service and all around experience”

Other:

8h ago
“Need help at Dedham location”

6d ago
“Need an extention on auction date”

11d ago
“Lost items”

Price gouging. Medical/relocating. No loyalty...and it goes on.
https://www.consumeraffairs.com/movers/extra-space-self-storage.html

**Pathetic** (one of many)

Patricia of Detroit, MIVerified Reviewer

Original review: Nov. 20, 2018

I stored with them for over a year. On 11-19-19 I lose it because I was unable to catch up. Due to medical and relocating issues. I just needed a few more days. Also each month my late charges changed. My rent went up without my knowledge. It was told to me after I asked about the different in charges. They claimed the information was sent to me. But I went into their office, this is when I was told??? Also they didn't auction off my things. They offered my belongings to their associates, after they noticed it was video, Then they processed to act as if it was an auction. Also pulled a van in front of the storage to stop my video. Then laughed at me.

No one should be done this way. Or a company to allow to do this or continue to do this. I am a MC 58 year old lady Vet....I pay almost $1000 a month because I am homeless and needed storage ASAP. They do not work with u. Care. And u pay or else...so the employees apparently can go shopping. When asked if pay what could when got hit with late fee (was error on their end) they said no payment. And plus I got a free month and new account ...didn't matter if it was website problem or I asked for help getting payment in....u watch...I have to wait for my check to clear...to pay I will be hit again with fees....the company is greedy. And the public should be made aware of places like this

Posted by

on
My husband opened a storage unit in my sons name and paid two months and 1/2 in advance. He is disabled. During this time they never sent us a form, letter or call saying anything was due. Cut our lock and took our belongings. These weren’t just any belongings. My husbands lifetime coin collection, autographs from stars baseball and football cards. Also I had autographs from stars and Walt Disney signed pictures of like Pinocchio in the beginning. The answering machine my husband left was when the storage unit is empty he will leave the lock hanging. But the the unit was still locked and secured. We called the cops they did nothing. The husband claimed there was nothing in the unit the wife said she made out very well on our unit. That my husband and his brother came in and emptied it. My husband is disabled and his brother is dead. Too many lies. And nothing to leave our children. Please help us.618- 513-xxxx John and Michelle McReynolds

Posted by

on
My storage was auctioned off without any notification to me.

Posted by

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Rented for years now, always pay same time of the month around the 6-9th, with assumption rent due on 15th. Last month I was locked out, after paying two months in advance due to late charges. Tho i was never notified. They have my email address, no emails from them in over a year. So i paid120 in fees and then paid 3 months in advance. One week later im locked out again. I dont know why. I did do something they were not happy about, but neglected tontell me they werent ok with it eith plenty of chances to tell me. There are commercial ubits rented which small companys run out of.lots of trucks coming and going and trailers dropped off and picked up. And there is lots and lots of parking space left over. I parked my trailers over the weekend and slept in my truck for two days due to personal issues at home, and since ive been renting here so long i felt it would be safe.
I was warned only once for parking my 5Th wheel and trailer on their lot (open lot, basically a parking lot in front of the office) over the weekend while they are closed. (I had intent to pay for storing the items, but loss in trust forced me to reconsider the saftey of my property).
Warning was taped to door of unit. This is the only contact or communication in a long time outside of dropping off a check to pay rent.
My lock was cut and they even replaced locking mechanisim on garage door, which indicates that they had to open and go into my unit to do so. Put of 100s of units, mine is the inly that had this upgrade even tho there eas nothing wrong with it to begin with. Very worried as all of my personal items and ss# birth certificate, titles and even cash and jewlery are within the first foot of unit. Not to mention atleast 100,000 in tools and other equipment. The aisle my unit is in is the only aisle without a camera. So my concerns are warranted and reinforced by the recent shady behaviour displayes and exhibited by this company.

Im in fear of losing what ive worked my whole life for. Its all in the hands of young people with no respect or kindness for humanity. A small amount of power over others peoples lives has filled their heads like balloons. Tsking a minimum wage job thst requires no education to perform, to such an extent they are like ruling over people with an iron fist and later gossiping about it on facebook. Ive rented here for almost 10 years. Nearly 3/4 of the units are locked out or empty, and im a paying customer who has paif up in full for months to come and im still treated like a sub human. Please help, or point me in the right direction to bring justice to these people. Thanks.

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My wife’s ashes was accidentally placed in my storage unit in Indiana as I went back to flordia where she wanted us. I wasn’t able to pay on storage and I emailed the storage unit asking if I paid for shipping if they could grab her ashes and ship them to me. They never responded and I’ve lost her ashes. Can I sue?

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I paid $367.00. I owed $170.00. The manager said that he would work with me for me not to worry.I said that I could pay it at the beginning of the month.I got 1 text message on my phone for $175.00 or they would AUCTION everything in my unit. I have one day notice. by text.Or they would AUCTION everything off and they did. Please help us so that we can get compensated.We lost everything we owned. Thank u very much.

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Haven't had any notification other than by phone today that my families storage is being auctioned tomorrow at 1pm. I asked why I haven't received it in writing and they said verbal is enough. please help

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Items are SUPPOSED to BE RETURNED to you--US as LEGAL they were NOT. We ARE SEEKING punitive damages under the law as for TAKING OUR LOVED ONE OUT OF HIS RESTING PLACE AND RETURNING TO US IN A SHOPPING BAG AND FINDING THAT DISGUSTING ACT(PRACTICE) AMUSING--THE DM and the GM INCLUDED!!!

WE WERE TOLD TO CONTACT YOU GUYS FOR PUNITIVE AGAINST.........!!! Jurors will NOT FIND THE ABOVE and OTHER SUCH IMPROPER practices they have performed NOT funny, NOT amusing @ all!!!

THANKS IN ADVANCE

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My mother and I share a storage unit for everything we don't have room for, or that's too important to lose. The unit is in Texas, under her name. Even when we were homeless for two years, we made sure to hang on to the stuff that went into this unit. Somewhere between $4000 - $15,000 worth of property, legal documents, and irreplaceable personal documents as well as family photos and heirlooms. My storage unit threw away my things before my bill was due for no apparent reason. Not sold - dumped. A full week eaely. We found out when we called them to remove the overlock because I was going to pick up my stuff. They have ZERO explanation for why our unit was cleared out in the middle of a pay cycle a full week before the next bill, but it's logged in their system that a manager named Kathryn went into the unit and did it. My family is devastated by the loss and is suffering significant setbacks due to the loss of identification documents. I live in Austin, Texas and I need to know what my options are and where to find a lawyer that will take this kind of case. I'm considering a $15,000 dollar claim. Can you help or offer advice?

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I went to my storage yesterday and my pin code would not work in the gate. Thinking it had expired or something I called and emailed the storage unit as it was after hours. Today they notified me that it was sold back in May. They claim they sent me letters and tried to call me and I confirmed the address and phone number they have on file were correct. I never received anything.

Furthermore, they accepted monthly payments every month since then without notice.

What action can be taken?

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I had public storage saw the lock of my unit and take some personal belongings. I was fifty dollars short of the full amount owed due for that month and was literally only 25 days into the month. I had to pay for a new lock. And the attendant tried to bullshit me and try to tell me they could auction my unit being not even a month behind. I'm just curious what the purpose of a late fee if , they can collect a lien without calling, or mailing or anything not even being a month late. What can I do?

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I posted on here a while back regarding my storage unit that I had auctioned in November of 2017. Well after I posted the comment on my situation about 2 weeks later right before Thanksgiving I received an email from the lady who is the only manager at the facility saying that there is a 3rd of my unit left and if I wanted to come get it I would have to pick it up that day. I had no way of doing that and I begged her to give me a couple days but she would only give me till the next day which was a Saturday and she said that if I did not come it would be hauled off to the trash. I had no money at the time and no way to go get the stuff so I practically had to get on my knees and beg her and she told me she would give me one more day. The next day I came in to see and their relief manager was there and she took me back to see what was left, the unit was ravaged everything had been riffled threw and thrown all over the place. Many things was broken and their food wrappers and drinks had been thrown on the floor and inside some of the boxes. They even had been smoking inside the unit and put their cigarettes out on some of the stuff in there, I had to rent a Uhaul from them to collect it all. I called their corporate office and told their area manager about what was going on and he really didn't care he just gave me till the next day to get it so I came back the next day to get what was left and when I got there no one was in office so I called the area manager and he said she would be back so I waited an hour and got tired and left. I called after getting home and she claimed that she came back at 10 after the hour which was a lie then she told me that she was not going to listen to my stories and that I needed to come get it so she can be done with me. When I came back she had an attitude with me the whole time and told me that I will be amazed at how much is still left and I asked her about certain items that and she turned white as a ghost and told me if I wanted those back I would have to write a note to the owners. As I waited she would not make eye contact with me just kept looking down and I noticed she was using a purse that looked like one that had belonged to my Aunt and when she saw me looking at it she hide it quickly. She also told me I had to pay $75 to get the stuff in cash and when I did she stuck it in her purse not the cash drawer and refused to give me a receipt. Upon going to the unit she told me she would have to give me a code to get out later because the owner of the stuff now had a code to the unit not me, but it was not a personal lock on there it was their facility lock. I took pictures of the condition of the unit and began removing the items. After I got it all out I started going threw it and noticed it was all trash and broken items that they had damaged and I also noticed that several of the box's had gotten wet and had water damage as well as a large area rug was moldy. As I went threw the stuff I noticed that they had cut up items and smashed stuff, they threw jewelry all over and had taken knives and personal information like blank checks and death and birth certificates as well as IDs, photos had been torn and squashed as well. All of what I picked up was basically trash and when I emailed her about the missing personal items she forwarded it to the area manager and he emailed me back and told me in a very nasty email that there is no such thing as "missing items " and that they would refund me the $70 I paid as gesture of "Goodwill". When I went to go get the money again she would not look at me and after she had me sign a refund sheet she walked off and said your done. Prior she had always given me attitude and even in a brief phone call the day I came to get the stuff she told me "I want to be done with you". I feel like it was all done wrong and many people have told me it was an inside job, it was a terrible ordeal. I was devastated at how they acted like animals and ravaged everything in there and how the management and corporate treated me like garbage.

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I understand the business I and I understand the renters side as well. I just recently lost my unit I was behind 3 months and I had called and spoke to the young man and told him that I was going to come in on a certain day and pay the whole thing off. I think that accounts for something I called the day that I said I was going to call which was on the day that my lease would have expired and they had already emptied out my unit. I I am so disheartened. My mother and my father's wedding pictures My Children's History information regarding my taxes heirlooms you name it gone because of five or six hundred dollars. And I don't have to lie, no one called to say "hey, tomorrow your unit will be auctioned if you don't pay today. I received a cancellation notice regarding the insurance only. If I worked at a place like that, it wouldn't have to be policy for me to give a courtesy phone call to let this family know you're about to lose everything I just want to give you the opportunity to do something about it. I was affected by the hurricane Irma I have so many things going on in my life that sometimes I forget about certain things. We think it's just material things, but it's not, its money, its reflection, its memories. And if you have lost children or your mother or father, you are devastated when somebody takes all of the memories that you have of them and throw them in the trash and don't even call you to say here this is no value to me but I know that it means a lot to you. If I worked in a storage unit I would call the Family. It's not that difficult to do. It's not like you have 30 or 40 units being auctioned off on the same time it's three or four phone calls you make per auction that's it

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I just had my storage unit auctioned today, I fell behind on the payments but had been making small payments to it but the lady that is the manager of that place would no longer work with me and actually became very nasty toward me. I believe that a couple payments had been stolen after dropping them in the door slot of the office, they was never credited to my account. I could never get anyone to answer the phone there and as a matter of fact I had a friend who was really wanting to help me pay it off a while back using his debit card but the manager would not allow payment threw card only cash and he was in Virginia and could not pay with cash. I begged her to let me have till tomorrow and she refused she stopped answering my messages and calls. It was all my stuff and my deceased family members stuff and I am so upset. That B@&$? Did nothing to help me and she has been very unhelpful for months now I don't know what to do I had that unit for almost 8 years.

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How this industry is allowed to take thousands and thousands of dollars worth of item, irreplaceable personal items, access to personal information that would be considered a form of identity theft in any other circumstance all this because of hundred dollars debt?
Which sort of mafia is this?
People what work in thins industry have to be enormously callous and heartless to do what they do.

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My property was late on payment i tryed to resolve this matter by useing a checking account which i get direct desposit n dont use checks . However, i was ask to send in my info and did instruct them that the funds won't be on until that friday of the week the rep i send the info to went on vacation without notification to his release this is my life i have nothing else please help me out

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First off, to that one comment that said tenants show up to their own auctions having nice phones they're unwilling to give up to pay their bills, yes, mine is decent. It's no iPhone 7, but got it for free under *contract* (a contract means cancelling early incurs hundreds of dollars that if you can't pay ruins your credit) Which, btw, we got before our money troubles even started happening, which was a result of me having a life threatening illness....LIFE happens and not everyone who can't pay their bills on time are lowlifes that can't prioritize or be responsible. That was presumptuous.

Yes, we had very sentimental belongings in storage, but we had to stay with family and then move into a small apartment because my husband's new job was across state and wanted him to start immediately without giving us adequate time to find a decently sized place. So assuming we had someplace else to keep our sentimental valuables is also presumptuous.

Our things were auctioned off without valid notification. Half of the time, the company's website was down, or wasn't taking our debit card. Heck, the website didn't even have a payment history or a way to view your contract. And when we'd call, either they wouldn't answer their phone, would put us on hold and then hang up, or they would claim they didn't take partial payments even though in the past they had done so.

When we moved into our apartment, we attempted to update our address twice, and never once received a bill or receipt, let alone a notice or even a phone call to let us know that action was going to be taken. They told us that it would take several months of not paying and a "ton of paperwork and red tape" before we had to worry about auction when I called asking questions because I was worried about finances becoming an issue.

The woman on the phone after the auction was held was rude, cold, and said "we sent out a (as in one) letter" ...to the wrong address...that we had attempted to update twice. We weren't even fully 3 months late yet (month 2 was a week overdue and I was working on getting a small loan because "no partial payments allowed"), so, since when does "several" mean barely two months, and where was the ton of paperwork and red tape? I sure as heck didn't see any.

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This is a F*CKED UP INDUSTRY.
It is morally, karmically, ethically WRONG to take 50 K worth of property from somebody when they owe you 500 dollars. Put a lock on the property, charge a crazy overdue fee as time passes by, sue the person that rents the unit but it should not be permissible to do this legally allowed theft. Life is complicated. If you are in between jobs, moving to another location, under stress because of a divorce or other major life events you could easily fall behind, this doesn't mean all your life possessions should be taken away from you. The only reason this bullshit is allowed is because strong lobbies that pay politicians off to allowed such crazy and unjust laws. It is simply not proportional. Many solutions should be in place like insurances for you belongings, a down payment to cover falling behind and so on. Win-win solutions. But it is evident that this is allowed because it is lucrative to have these auctions.

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As an operator of multiple Self Storage Sites, I would like to add to this message board:
1. We don't WANT to auction your belongings, it is costly and time consuming and rarely does an auctioned unit recover what is actually owed.
2. I've yet to see a tenant going to auction that didn't have a nice cell phone. They would risk losing their belongings than go without a phone.
3. You signed a legal document. Yes, it is your fault if your belongings are auctioned for non-payment. If you rent an apartment, and you don't pay your rent, guess what happens? Yes, you will be evicted!
4. As with any industry, there are reputable and not so reputable companies. With social media, there's no excuse to not find out who is who.
5. For the love of Pete...DO NOT store birth certificates, family photos or your mom's ashes in storage. You risk not recovering them, and why would you anyway? Find a drawer in your home and keep them safe.
6. If you have been wrongfully auctioned, then by all means...take action, that is your right and I hope it brings proper resolution for you. This is a necessary AND respectable industry; we don't want to be associated with those that have malicious intentions or sub standard practices

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In california I rent storage unit and am harassed by pproperty manager for several years. I am told it's permissible to do something then suddenly get written warning claiming I was repeatedly told it was not permitted. Manager also pays other tenants to report directly to her personal phone everything I do. Manager also makes up ridiculous rules and forgets them. All the made up rules apply only to me and no one else. Manager also does not enforce written rules with other renters and claims I break rules when I do not. The management company employing the manager won't talk to renters and tells their employees to lie to prospective tenants to close a sale. Management company tells me repeatedly that the contract has been changed but contract has complete section saying changes must be written and mutually agreed to--this never happened. Manger constantly threatens to lock me out illegally. They breach their own contract and break law repeatedly. California law is on self-storage side, the state favors them over tenants. Lying businessmen get favors and honest tenants get stomped on. I know owner of property for many years and I know he would be ashamed to be associated with this company reputation but they have lied to him, vilified me and he won't talk to me anymore.

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Everything gone: The facts:The lease was in 2 names.
No attempt was made to contact either party before the sale.
No notice in writing, either first or final, was ever received. Public Storage national customer service confirms that no notice of lien or auction were sent. They also said that quick sale like this was not their policy. This was local manager's doing.

The leaseholder's missing of payment for May 2017 was an honest mistake. She works long hours as a struggling cook and forgot. When she received her bill reminder by text, she attempted Tuesday, May 23rd to pay May rent.
She was told by unit attendant the lock had been cut and May rent was not enough. She was refused the right to pay partial payment to secure her belongings and that she would have to pay the total of both May and June.
She asked for 2 days to Friday to get the full amount when she got paid. She was told yes, that would be fine.

When she tried to pay Friday, unable to reach anyone at her unit within office hours, she called the 800 number. At which time she was told her belongings had been sold an hour earlier.

She owed only $185. Everything she and her room mate owned was gone by 4pm Friday May 25th Memorial Day weekend when she could not reach anyone to stop the sale. They live in a 300 square foot apartment out of boxes with only their work clothes.
No attempt by Public Storage was made to either lease holder notifying them of sale.
Corporate Customer service explained the normal process:Paraphrased;

'If only May due, June 1st would have been notified of delinquent account. Late fee assessed. Lean fee assessed and notification of scheduling auction typically 3 weeks out. Payment due by last day of the month before lien assessment notice.'

This process was not followed with the regional manager claiming the law is on his side in WA state. False: Not without notice:RCW 19.150 The lease holders have also learned that it was a mass auction of 20 or more units. Presently investigating, collecting documentation and testimonials, and reaching out to others similarly offended especially in Seattle area. This last weekend had been a total nightmare for these two young adults working so hard to survive and the nightmare continues. It is our belief that this regional manager is profiteering and that there are many others in a similar situation.

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I need some advice please. A friend of mine had some major health issues and and needed to cut expenses. She cleared out one of her storage units, but still had one unit at the facility (Kentucky). The problem began when she was still billed for both units. She was told a single item had been left in the other unit so she was still responsible for it. The item did not belong to my friend and there was no lock on the unit so anyone could have placed it there.

Not being able to afford both units, she fell behind on payments. Somehow she never received notice of the auction and only found out when she called a few days later to try and pay her bill. Obviously, I only know this second hand so I don't know exactly what happened.

My friend has a very serious disease and it breaks my heart to think her kids could lose her and not even have pictures to remember her by. All of her photos and children's momentos were stored there. So, I attempted to reach out to the buyer by posting a message on the storage facility's Facebook page to try to buy back those items.

Shockingly, the storage facility pulled down their entire Facebook page within hours of my comment. Months later they put it back up and the only thing missing was my comment (which was respectful). It felt very shady.

I once again commented. I was contacted by the company and told they have her personal items. I offered to try to purchase them. My feeling is that they will try to get me to pay the entire overdue bill for both units although these items were all in one unit. Also, I know they made back some money by the sale of the units. How would I find out how much they sold them for? What would you recommend I do? Can I refuse to pay the empty unit's fees? I would love to get these kids back their momentos, but I don't have an infinite amount of money to do it.

Sorry, that got awful wordy. Thank you for your time and insight.

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We hired Graebel Moving & Storage to pack up our house, keep it in their warehouse for a few months, and then deliver it to our new home when it was ready. Despite paying up front in full, we received a notice in the mail on April 20,2017 saying the Graebel had gone out of business and if we didn't clear everything out of their warehouse vaults by May 15th, it would be seized and auctioned. Again, we have paid in full for the services in advance and are in no debt to them in any way. Their website verifies that the company ceased operation immediately and is liquidating assets as posted online March 22, 2017 (even though they didn't mail a letter to their customers for another month after that) Upon attempting to contact Graebel for assistance, were told that the company has dissolved and that it is no more. We will receive no help from them to move our entire house worth of belongings to another company's storage facility until our new home is ready. We were told that not only do we have less than 30 days to do so, we must also foot the bill entirely for this relocation of goods. We were told that nearly all Graebel employees (truck drivers, movers, warehouse workers, etc) had been laid off over a month ago. Now, my family is left to come up with nearly $3,000 (the fee for another company to pickup everything from Graebel, store it for one month, and then deliver it to our home. If they can even decipher what is OURS in the warehouse without employees to assist). Graebel has literally dropped off the map, seemingly overnight, with no attempt to fulfill their contracts with customers or reimburse them for the fees they incur trying to immediately clear our belongings to protect them from seizure and auction. Has anyone been in a situation like this? Are there any other Graebel customers stuck like we are, scrambling to come up with THOUSANDS to save everything we own from a company that just vanished without any concern for it's customers? Any lawyers out there who specialize in this and can help us through it?

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How in the world can storage unit auction off personal pictures to someone else? Gosh darn it I wish I would of known this years ago. Cause I sure would of sued years ago. I'm still fighting with the person who has my daughters pictures and still won't give them back

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I pay my unit, sometimes I am late.but I put the late fee with she still put a lien on my unit.I told her to show me proof where she came up with the amount she have not show me proof but yet I have my papers work.if she want to pay me that' s fine too.I will never rent from u haul again.I will never give tell anyone to go with u haul.we are back and forward.it is so bad she refuse to take my rent.so I am going over her head.do any of you know about the a4v where United States pays your bill look it up.

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We had fallen behind on our 2 storage units since a move from our apartment and hard times. We have been trying to make payments on the units. In January, we made $200.00 payment toward our $500.00 bill and it was accepted. I was at work and the man showed up on 2/2/17 and demanded another payment, which I gave him for $150.00. I told him we would not get paid again until 2-25-17 and that I would give him another payment. He stated, "Okay". Today, one of my clients came in the office and stated, "Did you lose your storage unit?" Apparently, our business items that were in the units ended up in the hands of someone and the storage facility stated who owned the units. They sold them with no communication after accepting $350.00. My husband called them and the storage man stated, "We sent you a letter last week". Which we have not received. This man was told we would be clearing out one of the units this month and we would get the bill paid off. He agreed, but then stole everything! There are 10's of thousands of dollars of tools, business supplies, antique furniture OMG I do not know what to do!

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One question is there a cap on charges that a storage facility should exercise on late fees and legal fees .and should the storage facility contact it's renters .or should the storage facility have the right to keep letting the fees add up and never notify it's renters. There is a guy in Henryetta ok who is a private owner doing that thing to it's customers breaking all business ethics. Where or who do i call to blow the whistle to .to report this to be investigated by state law.

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I used a storage facility in New York, paid my bill on time every month like any other bill, and had no problems.

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i will start by saying i am a very responsible experienced educated business person. DO NOT EVER EVER USE "PUBLIC STORAGE". To the storage managers commenting here "no f'ing joke idiots" that if you break agreement there is penalty. But you dont auction off a persons belongins worth 40k when you owe only 500$...you dont know whats inside...bs blah blah... In my case i never received any late notice etc..plus i was away on vacation.. The manger ( Daniel/Christophers) called me this morning and said you have 5mins to pay or its auctions which in itself is ILLEGAL. I called 8 mins later and EVERYTHING IS GONE...45k worth minimum..valuables etc...say what you want this is CRIMINAL... The NY attorney General takes alot of complaints on this. I suggest everyone call him and write..there are forms on line.. and call EVERY news channel in the area. I was more then willing to pay full amount for being ONE month late..and for that its gone after being given 5 minutes to pay, i call back 8 minutes later and gone... I have alll call logs on my phone..

DO NOT EVER USE PUBLIC STORAGE.... unreal...this is third world type behavior... of course the auction off to make money... every container has a larger worth inside then a monthly feed....this is lay up gangster busines...but this PUBLIC STORAGE is going to pay.....i need help with this... have all the proof in the world.... I NEVER RECEIVED any warning...person even said on phone this morning sent it registered...I NEVER signed or recieved any notice... someone tells me you have five minutes and i say ok give me a few.....what the F.....

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I am currently dailing with Public Storage in Milwaukee Wisconsin due to items being stolen out of my unit I called 11/11/2016 to file a complaint about missing personal,daycare supplies and furniture, and all kitchen supplies and half furniture I was told that I would be contacted by Public Storage Corp never happened called customer service was told to call insurance and make a cliam long story short my untie was burglarized by their employees whom cut my lock off and stated to me that my unit was up for action in which is false because I was never 30 days late paying my bill please help

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No one wants to sell your belongings. People who put items in storage must make sure they keep their contact info updated. Rest assured that we would much rather take your payment then auction your unit. However it is not the facilities responsibility to call and remind you of your payment or to make sure your contact info is up to date. Majority of facilities actually do call you or have some sort of automated call service to send text and call reminders.

With that being said its a business and those Mom and Pop facility owners will not be inbusiness long if they continue give you hand outs cause you simply failed to call, keep you info updated or camp out at a facility until the facility Manager returns. Most Managers these days are not always just administrative employees, who stay in the office all day. They actually have to go and buy parts or tools for onsite maintenance. Most of the time we are at the post office sending letters by Certificate of Mailing(Which the Postal Office actually verifies your mailing address on the letter and in the Certificate of Mailing Book, then stamps book if everything matches)

Bottom line is if your property is that important, just make your payment on time. Storage facilities lose more money on units that are occupied and not bringing in rent. Then auctioned and sold or not sold. Auction company gets paid if unit sales or not. Then the facility has to pay to have your unit taken to the dump if its not sold. If the facility doesn't precede with Auction in a timely manner they lose so much more money.

If it was your business and your lively hood and the well being of your family hinged on its success. You would do the same.

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It's simple: don't get a storage unit unless you're ready to be antagonized, demeaned, and eventually robbed blind by the people you're paying to hold it.

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Today, everyone has some BS excuse as to why they are late on making their payment on anything. Bottom line, tough crap! Be a adult, plan accordingly, have a cushion or back up, pay your damn bills, fulfill your obligation, you know.....the one you entered into when you agreed to pay the company for the product they have provided you. Don't like the fees? Pay on time! My God, what's wrong w/ society is the entitled whiners that will argue why they should be exempt from the rules. I have storage, never encountered any issues.....why? BECAUSE I PAY & follow the rules. Amazing concept! Now, let's here you BS about why poor ole you fell victim to the evil big business. Bet you didn't pay, or on time for that matter.

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I've read some of these comments from managers and employees responding to those who lost their storage units to auction.

I just lost my unit and I won't go into detail of all the value. But I paid over $4500.00 for rent of my storage space over a 21 month period. And it was only a 10 by 15 unit! I fell behind in payment and in the seventh week, it was auctioned off. This particular storage company couldn't wait a few more days until I had the full payment. But, a privately owned storage facility would have given me the extensions.

The privately owned storage facilities most of the time will extend the time to make payment. I now know of some privately owned facilities that actually wait for months. They are generally family owned and they do care about their customers and the ones I have now contacted, only charge 7 to 10 dollars late fee instead of 20 to 25 percent of your monthly rental rate like the Corporate companies do! HOWEVER, the storage facilities that are CORPORATELY OWNED, DO NOT CARE WHATSOEVER. THEY CHARGE AN ARM AND A LEG AFTER LURING YOU IN ON A SPECIAL AND A REASONABLE MONTHLY COST, THEN THEY HIKED IT UP EVERY 4 TO 6 MONTHS! If you are late on the payment due on the first of the month, they tack on high late fees and deny you access to the unit a few days later. They keep on doing this throughout the first month. Finally, if you can come up with the money to keep your unit from going to auction you will pay 3 times the amount of your monthly unit cost. Then after you pay all that money to keep your unit, the next month's payment is due a few days later! Now who has the money to pay 400 dollars to keep unit from going to auction and then have another 135 dollars a few days later to pay your monthly unit rent, let alone rent a u haul and move to a privately owned facility!!??? So while you are trying to come up with 135 dollars for the monthly rent, (OH Whoops) a few days later, (here we go again) late fees and denial of access to unit. You can't catch-up. NEVER EVER RENT FROM A CORPORATELY OWNED STORAGE FACILITY! GO TO THE PRIVATELY OWNED WHICH IS GENERALLY FAMILY OWNED.

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I had all my personal and business items...my entire life, in my storage unit, some items which are not replaceable/ The estimated valued of what I can place a price on is at least $10,000. Some items were new and never even used. They did not send proper notice of the auction. I found out the property was sold when I called to let them know I'd be in to make a payment; I was then told the property was sold in auction almost a month ago. The storage company claims they didn't have to send notice by certified mail and said "It isn't their fault if the post office isn't doing their job." I was also told that nothing had been return to them deliverable. I requested a copy of the notice and proof of mailing; I was able to get a copy but they had no certified mail receipt or certificate of mailing to show the proof the notice was mailed. I have also never received information on how much the property was sold for. Needless to say, I have contacted an attorney to sue the storage company for the value of my property and punitive damages.

Posted by

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My brother in law has some of my belongings in his storage unit and has not paid them so they are going to auction it off is there anything i can do to get my stuff out ( pictures )

Posted by

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I paid these storage thefts!Even received email confirmation of payment! Come to find out they took my payment$$ and then sold off my unit 2days after I paid them! Never received a letter a phone call nothing!Found out the next month when I was suppose to make payment and they wouldn't except payment!I keped getting the run around then finally someone said it had been auctioned off.Is this legal can they take a payment then 2days later auction off my wifes&my family's things that I have had from generation to generation....Sooo mad!!!can anyone help me?

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I have my stuff in a storage unit and never signed any lease or rental terms I would like to know what legal rights I have to retrieving my stuff .

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I rented a storage unit from a local storage play in July 2016. I paid my first month's rent and the other fees. I gave the attendant my CC information to setup autodraft so I did not have to think about paying as we were moving with 2 kids under 2 and a lot of international travel for work. Well, in August the company was bought out by Storage units of america and they did not transfer my autodraft information. I get home from a trip in September to find my code does not work and after calling and finding out that my account was overdue with a late charge. I told them that I had no problem paying the storage fee owed, but I should not have to pay a late charge on something that I had no control over and didn't even know! They gave me a temporary code and I went to retrieve a few items from my unit. The unit has a secondary "Orange" lock on it. So I called back and they told me they could not do anything and I had to see someone at the office. I have gone 3 times to the office on Saturday mornings when I go home from traveling and the manager/employee has not been there due to an "Emergency". I my opinion, they are holding my items illegally and am not sure what I should do. Any suggestions?

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It's not the fact that my storage unit was auctioned off. I missed my payment and couldn't pay at required time, so they had to do what was necessary. My complaint is that I asked could I get my tax information, all things that had our socials, date of birth, birth certificates, our diplomas, family pictures....what the hell can you do with our family pictures? Now I'm faced with identity theft. Someone has filed taxes in my name, bought a house, car....I don't even own a house of my own. What can I do?

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What about a storage facility giving access to an ex wife to my fully paid and legal unit? Shouldn't the facility be punished for giving her access and cutting my lock and shouldn't she be guilty of something for entering my lawfully registered unit and removing items?

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My Mother's unit was auctioned in Boca Raton. Claimed there was a notice sent to a former address, 2 months over due and they auctioned the unit that had a significant amount of valuables. We sued them and won, it wasn't a hard procedure. They had no proof of sending a physical letter nor did they email or call.
Storage managers are Not the brightest people, we dealt with the corporate office, letter from our lawyer, I pressed to go to court and they settled. Property manager was also let go, the whole ordeal was done within 3 weeks.

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I manage a storage facility in FL and I do everything by the book. Are there some that don't do it by the book? Maybe. But don't tell me you didn't get your notice even though your address hasn't changed? That's total BS. Take responsibility for your crap and stop blaming others. We don't make money selling units. If we're really, really lucky, we might get what is owed, but most of the time it's less, and a lot of times it's not even close. And if we do get more, it goes to the tenant. That's right. The delinquent tenant who can't handle his/her bills and stops paying gets the "overage." So, explain how we "made money" by selling your unit. YOU rented the storage unit. YOU signed a legal document saying you would pay when due. YOU signed a legal document stating EXACTLY what would happen should you stop paying. YOU were given documents stating we needed address/phone number changes promptly. YOU are the only person to blame for losing your unit.

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Some of these comments are laughable to say the least.

I've had customers mad that I wouldn't waive their late fee. The reason I should? Because I didn't call her to remind her to pay her bill. Sorry lady, I'm not your mother.

Most managers and storage companies are legit businesses and do the right thing. I work for the most ethical company I've ever ran into. We do everything by the book, to the absolute letter of the law.

But I can't stress enough, IT IS NOT OUR RESPONSIBILITY TO CALL YOU TO PAY YOUR RENT. In the state I live in, we are required by law to send the letters, publish auction info in the paper, etc. We do all of that, AND CALL to let people know their belongings are going to auction. If we can't reach you, not our problem.

My company has procedures in place to work with customers so customers don't lose their things. I have personally helped many people avoid auctions by working repayment agreements on severely delinquent accounts, taking a fraction of what is owed and having them move their stuff out immediately. It is generally not the company's prerogative to sell your stuff. It is never our prerogative.

WE DO NOT MAKE MONEY ON THE SALES. That is the biggest lie that this website is telling you people, and you believe them. And I quote: "When property from a storage locker is auctioned off, it is often at a profit to the storage company." That in itself is complete BS and completely voids any other information they are giving. You can check the revised statutes for your individual state, I GUARANTEE that you will find that we are not allowed to collect more than is owed on the unit. Where I live, anything over what is owed is to be returned to the customer who lost their unit, and if you don't collect it within a year, it is turned over to the county treasurer. PERIOD.

When we sell your unit, WE are attempting to collect on money WE LOST renting to you. So you can sit here and cry all you want to about not receiving a letter or a phone call, but what it boils down to is YOU SHOULD HAVE PAID YOUR BILLS.

There are maybe a few legitimate wrongdoings in this entire comment thread, and that is all. If you paid your rent and the facility still auctioned your stuff, yes, sue the crap out of them. However, all of you claiming you have grounds to stand on because you never received a phone call or a letter, you should take responsibility for not paying your bills. Odds are, the facility has documented proof that they attempted to contact you (I know mine does). If you can rent a unit, you are obviously an adult with adult responsibilities. TAKE RESPONSIBILITY FOR YOUR ACTIONS.

"I just lost my second unit..." "I lost my unit back in..." "I just lost my unit when..." see what you did there? YOU LOST YOUR UNIT. YOU DIDN'T PAY YOUR BILL, AND THE FACILITY ATTEMPTED TO RECOUP THEIR LOSSES. You say you lost your unit and you are absolutely right. YOU lost your unit. YOU.

Posted by

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Hi Mary,
Thanks for your comment. We do respond to our readers, however, we ourselves are not attorneys. The way the process works is that when someone has a complaint, for example storage unit contents being sold, that individual fills out and submits a complaint form on our site. Those forms are directly sent to attorneys who specialize in that area of law, who then review the complaints. If there is a potential case, the lawyer or their office will contact the individual who submitted the complaint form. We cannot respond ourselves on legal matters as we're legal news publishers, and as I said, we're not attorneys. Individuals who submit a complaint receive an email with instructions on how to check the status of their complaints. For additional information, see our FAQ page: https://www.lawyersandsettlements.com/faq.html

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Common thread in these posts. People storing items in a unit and CLAIM they were not contacted when they were delinquent. Bullsh*t. Every state says to send notices to last known supplied addresses, phone numbers, email addresses and certified letters as the time starts to add up. Pay your rent and you have no problems. Your excuses do not pay the bills at the facilities. You initialed the lease and signed the lease and agreed to the terms. If cannot afford, get current and move your shit. I have heard every excuse and it is always someone claiming they are being picked on. Someone call the waaaaahmbulance.

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Noone from this site ever responds. What is the problem? Why not just take the site down? About $35,000 of my property was seized including all of my financials and my relatives' remains. All of my inventory for a new business, about 10,000 family photos including 8 wedding albums from a early as 1880 and no copies anywhere. All of my late mom's jewelry and the antiques from her home. 2 genuine Tiffany lamps and the list goes on and on. There is no evidence of a legitimate sale but the Proseutor doesn't feel he can do anything YET. I believe they were in league with someone who took the property and knew it wasn't a legitimate sale. My understanding is that real dealers do not throw out personal items. They return them to the facility or the owner if contact info is in the unit. Lowly ones sell it back to the renter. I have called the manager at home and she sounds deranged. Really frightening. I think a lot of criminals are in this industry.

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My storage was auctioned off on my f*cking birthday! Cold hearted piece of sh*t people! I have nothing left now. You are scum!

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Something has got to be done! This relatively new "vulture" industry of scavenging other people's possessions is pathetic. Instead of getting a "real" job these storage unit buyers are picking the bones of people who are doing nothing more than getting behind in their payments, having issues making a payment or other reasons for what is happening. The buyers of these units should:

#1 - be completely responsible for returning any and ALL personal effects such as personal paperwork, personal mementos that have no value to anyone else, personal photographs and photo albums and anything else like diplomas, certificates, passports, birth certificates and other related items. These items should all be returned to the storage management and should be held for a reasonable amount of time and the owners notified vigorously.

#2 - Every state should adopt the same laws and regulations for this industry as to the proper procedure taken when the consumer falls delinquent, as well as their responsibilities for returning any personal effects that should be decided upon by state law makers.

#3 - Special offers, such as Public Storage's "$1 for the first month" special should be disallowed. A majority or people who have to store all of their possessions in a storage unit do so because they are often forced into a situation where they have either lost their living accommodations, their homes have been foreclosed on, they have lost their jobs or for a number of reasons. Because of these situations their finances are extremely limited and are easily "lured" into special deals like PS's $1 special. Other similar businesses like the rental and leasing companies offer deals using a free month incentive, but at the end of the lease, such as with it being used as the 12th month. This is obviously a very successful marketing ploy of which PS is well aware of, with only the purpose being, to bring in low income storage renters who often then find themselves victims to losing their personal effects.

#3 Laws regulating the actual selling of the storage units' contents should strictly mandate that storage unit contents must be displayed to the potential buyers and auctioned off piece by piece (for larger, more expensive items) or by being grouped different "lots" of items. If the rental company is serious about their complaints of losing money when they are "forced' to auction off the units, then this would easily more than make up for the delinquent amount that they are owed as well as having any monies over the costs then given to the original unit's owner. Yes this creates more work for the rental company but the delinquent payments would most almost always be recovered.

Unfortunately this would also put an end to the "storage wars" and "treasure hunting" phenomenon that has swept through the storage industry, but so what? It's time that we all stop thinking of only ourselves and start acting like compassionate, caring human-beings who do the humanitarian and good thing by helping those who need assistance. God forbid you find yourself in a similar situation someday.

Why this industry is regulated completely different than most other industries is beyond me. Any other similar business would have to take the delinquent clients to small claims court in an attempt to make them pay the fees they owe. This industry has been handled so differently because most of the negatively-effected consumers are ones that do not have the resources nor effective legislation to fight back and are often looked upon by our law makers and society as insignificant and not a cause to invest their time or reputations on.

It's time everyone stops believing the repetitious claim that, "If they would have paid their bills like the rest of us have to do, then they wouldn't be in this position. They have no one else to blame but themselves."

This viewpoint is selfish, careless, and disheartening, usually the opinion of someone who is benefiting financially from their neighbor's or complete stranger's misfortune and now trying to justify what they are doing as being the right thing. There are those who now need our help instead of criticism. No matter the situation they have found themselves in, let's try to find a positive outcome instead of watching as their "bones" are being picked clean.

Unfortunately implementing these ideas into laws and regulations would also put an end to the "storage wars" and "treasure hunting" phenomenon that has swept through the storage industry, but so what?

It's time that we all stop thinking of only ourselves and start acting like compassionate, caring human-beings who do the humanitarian and good thing by helping those who need assistance.

God forbid you find yourself in a similar situation someday!

Posted by

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Hi Lauren,

Thanks for your comment. We do respond, however, we ourselves are not attorneys. The way the process works is that when someone has a complaint, for example storage unit contents being sold, that individual fills out and submits a complaint form on our site. Those forms are directly sent to attorneys who specialize in that area of law, who then review the complaints. If there is a potential case, the lawyer or their office will contact the individual who submitted the complaint form. We cannot respond ourselves on legal matters as we're legal news publishers, and as I said, we're not attorneys. Individuals who submit a complaint receive an email with instructions on how to check the status of their complaints. For additional information, see our FAQ page: https://www.lawyersandsettlements.com/faq.html

Posted by

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Why would anyone in their right mind contact a lawyer from this site to possibly represent them in a potential storage unit claim when they clearly do not respond at all to any of these posts that they themselves have created a platform for. Their very poor website representation would lead me to believe they provide equally poor legal representation. Find a compentent lawyer in your area that will actually respond.

Posted by

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My parents and I had a unit at public storage for many years. In April of this year we mailed a payment that seems to have gotten lost in the mail. In May my parents wrote a new check to cover the cost of the April payment and the cost of May rent (late fee still outstanding. We understood that and planned to pay in the next few days). My father left a voicemail (because no one at the facility EVER answers the phone) informing them that a check was in the mail. The manager called back that afternoon to tell us that a check in the mail 'wouldn't do', but neglected to tell us that it was because the unit was scheduled to be auctioned the next day. We never received a certified letter, or anything else--email and mailing addresses have not changed--saying the unit was going to auction. Several days ago we received notice that it had been sold. We have called many times over the last few days to see of any of the more personal items such as family photos, have been left/returned for us, or to leave contact info for the purchaser, but no one answers the phone nor have they returned any of our calls. What are our options? Even if we were to sue and win we wouldn't get our stuff back. It's gone. So infuriating.

Posted by

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Hi,
I just found out that the storage company auctioned off my unit. It was everything my family owned. My family and I had come to India on long vacation and told the storage company email was the only way to reach us in emergency.
We have lost everything, my baby pictures, my parents wedding album, gold jewellery worth $50000 and so much more. We were not informed of anything. I had already paid for 5 months in advance and was not notified when my credit card was for some reason being declined after the 5th month. The company now says they got my email wrong, but they still had my dad's on file. My dad also sent them several emails, if they had replied to a single one of them we could have provided them with a new card detail or gone and picked everything up. I want to sue them, but I'm not sure what's the procedure, can someone please help us

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The day the storage space was up for auction at 9:30am, in person, at 11:00am, I explained I had all the money and I needed to go to the bank and I would be right back. The manager said as long as I paid it in full there would be no problem. When I left the property there was the lock from the owner and a tag on the door of the storage space I was renting.
When I got back two hours later, a new lock was on the door, they auctioned off my stuff.
When I asked who the auctioneer was they yelled at me to get off of their property.
I suspect they did not have an auction. Can the owner give my stuff away to just anyone? This happened in Arizona, where the laws are to suit the corporations and screw individuals.
My girl friend rents another storage shed on the same property. They told her she had to pack her things and not return that day. While she was gathering a few things, the police officer and the district manager stood at the door and harassed her, telling her to hurry up and pick that up pick this up over and over again like children on a playground. My girlfriend was sobbing. She can return only when a manager is there to escort her. She did not do anything except, meekly through tears, ask the police officer to ask the new owner of my personal property to please sell her some of my things back.

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Yes, we stored property of high value;collectibles and sentimental expensive pieces of furniture at local storage fa-
cility. Paid monthly, checked on it regularly. Our contract was
an add on from previous storing.

One day during this period of three months, husband went to
pickup something and found the lock had been changed!!!!

I called and was told we couldn't be reached, notes were placed on the door and stuff SOLD at AUCTION!!!!

I have tried arbitration, magistrate hearing and getting a local
lawyer. No one seems to wan to get involved for whatever rea-
son. HELP

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I totally understand the people that are coping with the lost of a storage unit. Here in Columbus Ohio it has happened to people that I know. I most recently am a victim of loosing all my belongings, which is hard to accept. The personal items included grand-kids pictures, manila folders of documents that range from Certificates/awards, Social Security Retirement information and many other documents.

Posted by

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I had a unit at Public Storage. They auctioned my locker in which I was never notified. I received a letter after the unit had been sold advicing me that the unit sold for $100. When I spoke to a representative she said the manager was upset that she couldn't reach anyone and auctioned everyones unit who did not answer or return her calls. The representative was very apologetic after I stated that the manager breached the contract. She gave me the number to corporate. I called for an entire month to no avail. I would like to sue for the value of my locker.

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I have a question and I would really like some like some help. I have had a storage company lockup I paid the company 17500 in rental for an entire house contents over a time period but in France. The rental started at 300 Euros and was then upped to 375 euros I also had things appearing on my bill saying miscellaneous and things like that I worked out with some late fees they charged over the period 575 euros per month instead on 300 which was easy premium x months so I had a descrpancy of 6000 in my opinion in over charges. I got a lawyer and paid the lawyer to find out about all the charges make sure the billing was correct this happened in March 2015 my bill was up to date. They ignored my lawyers registered letters which were very polite to sort out the situation...I had been out of the country and don't speak French ... They then much later threatening to throw out my things in June 2015 whilst still ignoring the lawyer... My things total 100k euro it was all things for a house purchased my a lawyer on equity release funds.. My lawyer filed the same day a legal block preventing them taking my things as a dispute wasn't settled... They wrote back to him stating I had given them permission to throw away and discard my things...and not confirming anything about my items... Of course I hadn't done given them permission...however they may of had some small print in the French contract...the contract was in the storage company lock up and they wouldn't provide another copy I was away and had been away for 1.5 years in Hong Kong...my lawyer then filed a force court block stopping them throwing or taking my things.... So there were two legal blocks filed on returning at Christmas and not getting any response from them to any correspondence they had sold the entire contents for a 1100 euro bill then put 1300 balif costs on top. They did this in September 2015 after the lawyer had been engaged with them since March 2015 a balif I sent found that out. They stole and sold all my items and ignored legal protocol which prevented them touching my things and also during an unresolved billing dispute. I can hardly believe it... I thought about suing the ceo personally for selling my items for profit and ignoring legal protocol... However the lawyer suggests to sue the storage company itself... They have in given an unsigned copy of the contract which has clauses like items in the lot can't exceed 4999 euros.. They were informed in writing of the value of my things ... Please help with some advice... I need some collective thinking

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I just want to say to these people (who are probably storage workers or owners) that not everyone get their letters if they are late on their storage. My father just lost his because he is homeless and staying with a friend and used my sisters address when signing up. A certified letter came for him and my nephew must have signed for it and by the time they decided to give him the letter, it was auctioned. Another experience I've witnessed was that you're less than one fn month late because of limited income and these evil assholes charge you for the next month and unbelievably ridiculous fees that make it almost impossible to pay to get your stuff. A $180 a month locker, after the 6th of the month, goes up to $660 fn dollars!!!!! So the current month and the prorated bullsh*t month adds up to almost $700?? When 2 months should be $360 plus a late fee? Like someone else on here said, you should be very careful because the way you treat customers, youre likely to get hurt. Even an employee said that calling the 800 number will be no help. Public storage company should be ashamed and disgusted with the business they run. Everything about it sucks. The employees. The costs. The managers. The no empathy for the ones that really had no other choice than to put their stuff in there and they can't even let you get the pictures of your entire life that mean nothing to them but it's more than everything to most. So heartbreaking. I hope my dad gets his photos back. I have none of myself growing up or of my gram. I'm so sick to my stomach. Karma will get you people.

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my property was auction off never recieved letters were sent to old address, storage facility mailed a copy of my key to new address never upsated there data base so i didnt recieved letters of property to be auctioned, my mom passrd away 2 years ago that when i first rented storage, she was my last family member my brothers are gone as well my family remains, were in the storage along with birth death certificate all medical records, all my immediate family passed away of varius illnesse and now im . faced with dealing. with inherited illness and. dont i asked storag facility if. they can have personal who bought my proprty call me no response us tere any way to obtain persons info that bought my person so i can contact them

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Storage Companies are EVIL AND HAVE A HEART OF STONE ! I just lost all of my belongings in 7/30/15.Never knew

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My brother died in a fire with his girlfriend. They had a storage. The storage will not help us get it by telling us what form they need. what they keep saying is contact an attorney. Does anyone know what form they need so we can get his storage? This is so sad.

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I was renting a unit at public storage in Maryland and had become late on my payment by less than a month and was charged outrageous late fees and lien fees that tripled my normal monthly amount. I found a way to come up with what they were claiming I owed and paid it and was still denied access to my unit due to the fact they had changed/cut my lock. Well then the next month I lost my job, house and just about everything else. I called the storage unit and told them what was going on and told them that I wanted to and needed to get into my unit to get my father's ashes and his service flag as well as my pictures and was told that was not going to happen...but at that point my unit was paid in full. I then called due to never hearing back about asking to speak to a manager and was told that my unit had been auctioned. Seriously how is that legal, nothing mailed to me at all and now my father's ashes and service flag are gone, along with my wedding pictures and all my children's pictures. They have no heart at all and then refused to tell me anything else about the outcome of the auction. I am heart broken, What can I do?

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I just lost my second unit to Public Storage in the state of NY. This unit contained the very last of my children's, and my belongings. The unit was packed, fortunately I did get back papers and some pictures. I did have cameras but I did not get them back. All of our stuff is gone, my kids are heartbroken (devastated). One box of xbox games should have been enough to pay for the balance due on the unit, or a chest full of action figures my boy's had for over fifteen years also would have been enough, but their savages. There's no working with these people, I would never put stuff in storage again-ever. Once you put your stuff in there its gone, if you owe they tack on more than one late fee per month, lien fees. They did not follow Lien law either for this state. How is it fair that they get your belongings than they auction it off and now they put you in collections? The guy told me they auctioned it off, I did try asking him for a few more days to pay it but be wouldn't budge. Next thing I know I'm getting calls from a debt collector. There is no Itemized list of the unit, or how much the unit was auctioned off for. It states if your unit is not auctioned than your unit will be thrown away. How is it fair if you may have items in there worth much more than the amount due that are sold way under value or even thrown away? Items of sentimental value. What's the difference if the tenant just removed their belongings and is put into collections, they say this is similar to housing laws, evictions. Even in evictions landlords get their property back and so does the tenant. How do we know our units are thrown away, and that the storage place owner isn't selling our stuff on the side? This is not fair.

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Well this is great I just received a voicemail that my pictures can be picked up at the storage office. That's great why are they not in the unit. Oh ot was auctioned yesterday and why was that. Because they say I didn't pay as everyone else says. Well I did I have my current month due and the email shows my statement of that and what next month will be. No information on there about an auction nothing. Only thing I have now is a voicemail auction complete. I don't understand if I am paid up other than what is due for the month of December how did my property go to auction on 12/28. And yes I did have at least 30k worth of property in there. 3 items alone were worth 15k. This is very unreasonable and if I owed Months of rent I understand this is not a charity. But to have the current moth due and be sold OUTRAGOUS to say the least. I'm in New Jersey do I have any recourse. Thank you

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Dear storage facility managers, f*cking with people's property is not very smart. People are emotionally attached to that crap or they would throw it away instead of dragging it into your sh*tbox lockers. One day you will piss off the wrong person.

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My sisters has had a storage unit since 2009, and over the past two years she was always late making her payment I thought. I made her last payment $780.00 in July 2015, but when she said they are going to auction off her storage again in August 2015, and only had one day left to pay or it was going to go up for auction, I knew something was wrong. I told my sister to go ask management for a print out of her transaction history. Management yelled at her, telling her they are tired of going through this with her, and was declined a print out. Looking at the records as she has kept everything, I noticed her rental agreement changed, and asked her when she changed the dates, and she replied she didn't. My sister has M.S and some things have become difficult for her. We were going to get her stuff out of storage on Sept 1 2015, but paid up till December 8th 2015. On December 10th 2015, my sister and I went in and I asked for the print out history, and also told management that I was an accountant. I already knew from the documents I did have, that management changed her rental agreement due date. I asked for a copy of the new rental agreement due date changed on 8/1/12. Management replied it is on the end of the late payment notice. When looking at the closing history statement, there were 4 payments never deducted, and every time she made a payment she was still left with a balance owing them money, due to the new rental agreement date set by management. I told management this was illegal, and showed them that none of my sisters receipts given shows she owes and outstanding balance. This management took advantage of my sister who had M.S, and had been doing so since 2012. All the dates on her receipts given don't match the dates in the statement history report. None.!!

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I was technically 23 day's late on my payment to Public Storage when they auctioned my unit. The unit contained literally everything I owned and some family heirlooms I was holding on to. I had the unit for over a year and a half but in the last four months had to make double payments every other month. The persons working in the office knew my situation had changed as I had informed them, I'm on disability, had to replace my vehicle and had moved with my young teenage son into a hotel. Without any late fees the amount I owed was $236,which was 2 months. There was no certified letter sent as per North Carolina statutes state, they were informed I could be reached by email yet only received payment confirmation emails. I had no phone, which they were aware of yet complained they complained they were trying to call me. From what the office worker told me, as soon as the 32nd day of nonpayment came they began auction proceedings. I was able to contact the location on the 27th of October only to find out my property was auctioned off on the 23rd of October, which boils down to I was 53 days late! I again contacted the location to see if any of my belongings had been left behind(response: Oh haha nothing's left in there). So I asked if they could contact whomever purchased the unit and give them my contact info and ask for them to contact me in regards of the possibility to get pictures, medical records, legal papers and anything else that has no resale value for them. Each time since I continue to get the run around. Any possible help or information would be greatly appreciated.

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This article is complete bogus. I've worked in the Self Storage Industry for over 7 years and my father owns a Storage Management Company. Yes, there are different laws in different states for the requirements on when you can sell someones unit. The storage facility DOES NOT, I repeat, DOES NOT, want to have to sell your goods. They would rather you pay for it, they recover the debt, and you recover your goods. When you don't update your EMAIL / PHONE NUMBER / ADDRESS THEY CANT CONTACT YOU!!! They have no way to get in touch with you, and believe me, they call/email/send mail consistently.. You can't say they didn't try because you forgot to update your info to them. We do not want to sell your goods nor do they enjoy going through the process to sell them because it is a >LEGAL< matter. We're not just going to sell your goods out of the blue, we lose money selling your stuff and we definitely don't need you to make a lawsuit against us. Facilities have to pay certified letters, newspaper ads, AND pay an auctioneer to sell your stuff, and more than 90% of the time we don't even recover 50% of the debt. WE ARE LOSING MONEY BY SELLING YOUR GOODS!! Just remember that.

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People please keep the storage facility up to date of your address and phone number, when a customer is late we try to call after 15 days we send out a pre-lien letter by certified mail and a lien letter after 30 days, we never stop trying to get a hold of you. We do not make money on auctions, we lose, we do not want to see people lose their belongings at all, right now I have a room going to auction that all mail has been returned as undeliverable/no forwarding address, PEOPLE KEEP US INFORMED OF YOUR CONTACT INFORMATION, PLEASE!!!

Posted by

on
Hi I was renting my storage I owed on it for 3 months then I lost it and then it went to auction so I lost it had everything in it come to find out someone used my checks n fourge my sinagure please what can I do about the storage n the people that used my infor

Posted by

on
STORAGE companies do not get to keep anything over the money that is owed to them. They have to give the rest back to the customer by California law. Its always a loser deal for them to go to auction.....so please dont think they are selling your stuff to make money. 99% of the time, they never even recover 50% of the rent that is owed to them. Just FYI

Posted by

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Customers kill me! There is no way these people don't know they owe the storage company money. They chose to ignore the fact that their goods are the lien in the instance they don't pay. We hear it all -- the excuses, the promises. Don't whine when the company needs to recoup their space to rent to someone who WILL pay. Most of the time customers are dodging phone calls or moving and not advising storage company of their new address. No wonder they pretend they don't get contacted. By the way, if your entire life is in storage, I don't think you would forget to pay. Storage is not a necessity. Store your valuables at home if they are so precious!

Posted by

on
Im so confused about most of the posts here. They all say "my stuff was auctioned off without sending me a letter warning me my stuff was going to be auctioned"....if you paid on time every month how is this even a posibility?? Did you expect to store your belongings with a business that is in this to make money for free on their dime?? Im not saying all companies are good because they arent but i havent ever seen one storage place sell someones stuff sooner than 2-3 months of not paying them so to say "i didnt get a letter so this isnt legit" seems like more of a bs excuse than one that has some kind of backing. Yes some states require them to give you a heads up via a phone call or a letter but u yourself should know not paying the rent owed will cause u to lose your stuff. I mean look at the one comment about "$120k works of clothing was stored in this unit"....how believable is that?? U had 120k of merchandise for your store ontop of whatever you had on the store shelves (im left to assume the 120k was stuff that was waiting to go into the store once some stuff moved off the shelves) and ur unable to make a few hundred dollar payment on time to pay for ur rent? If u had 120k layin around y not invest it into a bigger store or better yet dont buy 120k worth of clothing that u cant store yourself?? I dont mean to be a downer guys but alot of these stories leave out soo much that caused your stuff to be sold off. I saw a handful pf people on here post things that sound like they have a valid claim like the guy that said a payment was made the month before so it seemed like the storage company up and sold his stuff as if he made no payment at all but if he has proof of his payment then hes good but the people saying they werent told so they deserve huge amounts of money dont really have ne reason to be complaining because again u know if u dont pay ur bills ur service gets cutoff or ur storage unit gets sold. Plain and simple. This isnt ne thing new. Learn from ur mistake and move on

Posted by

on
i have my belongings in a storage unit in michigan, I was un able to make the payments and now the owner is forclosing on the unit. Can my mom who lives in Michigan go into the unit prior to auction and get my personal papers, photos of kids, grandkids, deceased husband,and items a sranger is just going to toss? He can still make a profit on my furnatuer and other items

Posted by

on
Live and learn? Go f*ck yourself. I have never been notified about my stuff auctioned. Such a scam.

Posted by

on
Pay your storage bill on time if you move change of address change of phone number tell the storage faciliTy. How can they send you a letter or call you if that happens. It's your fault not there's live and learn

Posted by

on
All of my property was auctioned at Somerset Self Storage in Bridgewater nj in May or June of 2015. My rent was paid up. Most of the items in the 4 units are family items that are irreplaceable including photos, wedding albums, oil paintings done by my deceased aunt and grandmother. My family will pay whatever is required for the return of these items

Posted by

on
Edwards mini storage in las vegas nevada sold ,a lot of my prized possessions ,if anyone who has bought or has any of it or can help me in any way please e mail me.
I was NOT notified my things were going to be sold !!! I was only notified AFTER my belongings were sold .

Posted by

on
My brother Abdur Rashid passed away and I put all of his clothes and shoes (he was literally the best dressed in the family ) and his beloved belongings in my storage unit along with a two gold arabic calligraphy pictures sent from my father all the way from Kuwait , one says Allah on arabic the other says prophet Muhammad peace be upon him , my father Abdullah Nuraldeen has also passed last March in Kuwait those were my prized possessions , also a painting my grandmother painted of my mother , my things were sold from Edwards mini storage in las vegas nevada . My stuffed animals I had since I was 4 years old were also in there , I was NOT notified what so ever of them selling my unit and and %100 completely heart broken knowing someone took joy in selling my family member's who have passed belongings , I'm deeply saddened , and I am begging edwards mini storage to help me but no response. Not to mention I WASNT even notified about my prized possessions.being sold . If anyone has any information about this or is willing to help me. I will pay ANY price to be reunited with my life time belongings I inherited PLEASE HELP .

Posted by

on
Today I call to make a payment on my storage unit and the lady said my storage unit it was auction off last month. I made a payment last month and late the lady on the phone know that I was going to be out of town and I was going to be late. The manager hasn't contact me back. The lady that's working right now says she has contacted her manager. I don't know why it's taking so long for them to contact me back. I had a house full of furniture and $10,000 worth of car parts and tools this doesn't seem right. I just made a payment last month. What should I do next? Can you plaese help me.

Posted by

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hi my name is charlene I have had property at public storage and I have lost everything that was very valuable to me I am still in the process copping for what I had lost

Posted by

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My name is Nefertiti Williams I had a storage a the U-Haul on Tulane ave., New Orleans, I Lost all of my father's belongings pictures and all that I had left after his death without even being notified It all was wrongfully auctioned off by U-Haul in New Orleans La. My father was the late "Wayne Bennett" a blues guitarist for Bobby Blue Bland. All of his pictures, his flag from when he served as a U.S marine, obituary, everything I had to remember him is gone! I need help immediately please! My email is blessedbeme81@gmail.com some one please!

Posted by

on
They auctioned my entire room without notifying me. And sent me a check for a fraction of what it was in there. Persian rugs, antiques, 44 years of my life’s belongings and my children's.

Posted by

on
My wife and I have had to store all of our belongings for several years at the same storage facility. Recently, that storage facility has been sold to another company. Since then, it has been a nightmare, leading to the loss of all of our belongings, including, of course, priceless, irreplaceable items. My wife has been unable to work the past few years but somehow I have managed to make the storage payments. When I went to make a payment on 1/12/15 of over $1,200, they refused the payment and proceeded to auction all of our things in two 10 x 20 units.

Posted by

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We lost our storages. A special box that had been taped with a half a roll by a little girl so special. Marked "fragile" with all ger special things that she had of her daddy's. .. this box had nothing of any value to any aution buyer none. Naybe the seashells. .. which we were happy to lose. Some of her Daddy's ashes were put In a necklace. These things were promised back to us and Management was clearly aware. But even with a description given to the auction group....we got nothing. Shay is 12. Lost her dad to cancer. Abd list her dad's ashes pictures yearbooks ornaments letter.... im begging to help us. ..

Posted by

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Our entire unit was auctioned off on July 16th without any written notice or publication in newspaper. Our rental agreement was payment in advance. We paid for month of (June) on due date 5/1/14. We were 15 days late paying for July but made entire payment ($425). Manager at storage facility said she tried to contact us by phone. When we went to facility on July 28th, our entire household of items from unit had been auctioned.

Posted by

on
I had a storage unit in Missouri. I had a phone message saying I had a date to pay by and they auctioned my unit off 2-3 days before that date.

Posted by

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My unit was auctioned off when they refused to accept cash payment from me; I had called for the amount due, was given an amount, and when I arrived to pay, was told it was incorrect. I lost everything I owned. I had been a renter there for several years. Many others have the same experience.

Posted by

on
Our storage unit was auctioned off without us receiving a notice of the auction. It did not come by regular mail or by certified mail. This occurred last year but I was just made aware of the laws.

Posted by

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I have 2 storage units last year a new company came in and purchased as soon as that they raised all the fees then I was one month late and they already broke my lock and set an auction date I am in the middle of a lawsuit for a different reason so I talked to the manager and my attorney talked to the owner I told them I'll be settling in 2 months if they can hold out I think they just disposed of my stuff instead of just evicting my stuff to me.

Posted by

on
I was not notified that my belongings were to be auctioned off. I did not even know they held an auction. I received a call on Thursday, February 27, 2014 in the afternoon to come pick up some personal items. This is when I found out that my things had been auctioned off.

Posted by

on
Storage unit was auctioned without any warning. Was only one month late with payment, and had this same unit for five years. Lost everything I owned.

Posted by

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We rented a unit to store our inventory for our clothing business Jan. 11 of last year. On the 22nd of last month, our unit was sold and we did not receive a letter stating that this sell would take place. We contacted their facility on Jan. 20th and were told that we have until the 27th to pay the storage fee. When we called to pay for the unit, we were informed that it was sold. The only letter we received was a notice that our unit was sold a week after we were told over the phone. I would like to sue them for the value of the content in the storage. The total value is $120,000.

Posted by

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Unknowningly, my personal belongings have been auctioned off. Last payment 11/5/13. However, when I spoke with the store clerk to discuss payment arrangments three (3) weeks ago, he made NO mention of the word "auction," and being through this ordeal before, I was aware of the 70-day deadline. When I called 1/23/14, I was informed my unit has been auctioned. Asking why, I was told “the laws have changed.” I am now looking into the certified letter they claimed to have sent.

Posted by

on
Auctioned off my storage unit without notifying me. My entire life was in that unit. I have repeatedly requested a copy of the letter they claim they sent me but they have not cooperated.

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