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JobFox Resume Website Faces National Fraud Class Action

San Diego, CA: A federal consumer fraud class action has been filed against the resume-writing website, over allegations that although the site is advertised as being a free "employment search tool" it uses "canned" critiques in an attempt to get customers to pay between $350 and $500 for resume services, regardless of the quality of the original resume.

Suzanne Werden, the named plaintiff in the JobFox lawsuit, cites eight causes of action, including fraud in the inducement, fraudulent misrepresentation, breach of contract, unfair competition and consumer law violations. Specifically, the lawsuit claims that JobFox "systematically collects resumes from users, creates and sends to these users critical and artificial 'critiques' of their resumes, and, based on the alleged problems identified in the critique, attempts to convince users to pay hundreds of dollars for defendant to rewrite the resume."

The lawsuit also states that "the primary purpose of the website is to induce users to purchase the resume writing service." According to the complaint, users are instructed to upload their resumes to the website, which claims: "Your resume is the key to joining networks, looking attractive to recruiters, and landing the jobs that you want." However, JobFox fails to inform users of the site "that they are not required to upload a resume to complete their registration" nor does it disclose the costs associated with its "resume advice network."

In the lawsuit, Werden claims she paid $399 for the resume writing service, but was not satisfied with the changes to her resume, "many of which made her resume appear more generic that the original." And, JobFox failed to return her calls and emails requesting that her resume be fixed.

The suit also claims that Jobfox "systematically advertises expired and/or filled job listings to subscribers of Jobfox's premium monthly service, posts job listings without the consent of employers, and fails to provide adequate written contracts to such subscribers, conduct that expressly violates California statutes governing job listing services such as defendant."

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Published on Dec-27-11


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