LAWSUITS NEWS & LEGAL INFORMATION
Comcast Faces Unfair Business Practices Class Action Lawsuit
San Diego, CA: Comcast is facing a potential unfair business practices class action lawsuit brought by a California resident who alleges the cable company charges its customers for services they do not receive during times when Comcast services are unavailable.
Specifically, the suit alleges that between September and November 2011, plaintiff Craig Ritchie had his Comcast services disconnected due to his inability to pay his bill. In November Ritchie contacted Comcast to reinstate his cable services, but was told by the company that in order to do that, he would have to pay the company for services he did not receive during the period of disconnection. Furthermore, "Plaintiff and all other Class Members have not received refunds for charges incurred for services they did not actually receive during the time in which their services were disconnected," the class action lawsuit says.
Ritchie has brought the class action against Comcast on behalf of all Comcast customers in California who, from January 27, 2008 to the present, have suffered suspended services but have nevertheless been charged by Comcast for those services.
The lawsuit claims violation of the Unfair Business Practices Act, deceptive practices under the Consumer Legal Remedies Act, and breach of contract.
Published on Feb-6-12
Specifically, the suit alleges that between September and November 2011, plaintiff Craig Ritchie had his Comcast services disconnected due to his inability to pay his bill. In November Ritchie contacted Comcast to reinstate his cable services, but was told by the company that in order to do that, he would have to pay the company for services he did not receive during the period of disconnection. Furthermore, "Plaintiff and all other Class Members have not received refunds for charges incurred for services they did not actually receive during the time in which their services were disconnected," the class action lawsuit says.
Ritchie has brought the class action against Comcast on behalf of all Comcast customers in California who, from January 27, 2008 to the present, have suffered suspended services but have nevertheless been charged by Comcast for those services.
The lawsuit claims violation of the Unfair Business Practices Act, deceptive practices under the Consumer Legal Remedies Act, and breach of contract.
Comcast Consumer Fraud Class Action Legal Help
If you or a loved one has suffered damages in this case, please click the link below and your complaint will be sent to a lawyer who may evaluate your claim at no cost or obligation.Published on Feb-6-12
READER COMMENTS
L Jons
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In spring of 2015 COMCAST started extra billing for Broadcast TV and Regional Sports fees for a couple of dollars a month. I thought ok, no big deal but by, spring of 2018 the fees totaled $14.75 per month. This is outrageous!
I later saw the fine print on the backside of my bill that these charges are outside the monthly contractual fee! What a rip off to consumers! These fees should be explained up front!
I do not watch much TV so I look forward to saving $$$when my contract is up for renewal! COMCAST can find a new, more gullible customer!! I am through with COMCAST!
SLHale
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I finally after validating address/acct. to listen to the automated system telling me there was "Cable Repair" on my street and would not be available until 1pm that same day. I was able to actually work after the call. However, I received an email stating i "cancelled" the service which i did NOT do and i work full time at home on the computer. I started a chat with someone who was transferring chat to supervisor and during chat internet crashed. I then called in and explained all and noticed on my billing i have a one time charge for 130.00 and asked what it was for. It states over usage. I never knew i had limit. I asked several times to speak to a manager and supervisor and this never happened. I was hung up on and then got the same person who refused to fix the issue and was reading from a script. I never got transferred or resolved anything.
I believe Xfinity purposely has it where no one can get thru and there is no way to file a legit complaint to get things resolved. No recourse. And their employees are not very compentent.
Krita Lenhardt
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Regina Garrett
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Linda
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Thomas
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Nicholas Britt
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Mahamid Williams
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Bill Van Eron
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I signed a 3 year "Triple Play" deal that was supposed to be a flat rate for all 3 years. The plan I selected had a name like "Ultimate" plan and that inferred it offered the higher end of digital services including the most basic now - HD. But after I signed the contract they added $10 bucks a month to add HD. That was deceptive marketing. Then my bill kept creeping up in cost from $180 to $191 and now it just went to $199 a month. I believe the integrity of the contract that offered a flat rate is in violation by Comcast/Xfinity. I think people are tired of greedy companies and that shoe fits. I think they get away with these strategies that slowly increase their costs illegally because they feel teh small guy will not go up against them. So I am wondering if a class action suit is underway as this is a pattern I have seen before over the previous 3 year period. Any advice is appreciated. Bill.
Penny M.
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I have billing statements and receipts to prove the unfair billing practices. In addition, according to a employee, "only some area codes receive receipts which states, "amount paid and amount due. When in fact if they are going to state amount due it should have the following month and date next to amount due. The receipt is stating you only paid part of the current payment and there is a balance. Therefore, when the next bill arrive it has the balance and the amount due on it.
Jackie Parker
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Terry J Fundak
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Rebecca Schlorf
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