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Comcast Faces Unfair Business Practices Class Action Lawsuit


San Diego, CA: Comcast is facing a potential unfair business practices class action lawsuit brought by a California resident who alleges the cable company charges its customers for services they do not receive during times when Comcast services are unavailable.

Specifically, the suit alleges that between September and November 2011, plaintiff Craig Ritchie had his Comcast services disconnected due to his inability to pay his bill. In November Ritchie contacted Comcast to reinstate his cable services, but was told by the company that in order to do that, he would have to pay the company for services he did not receive during the period of disconnection. Furthermore, "Plaintiff and all other Class Members have not received refunds for charges incurred for services they did not actually receive during the time in which their services were disconnected," the class action lawsuit says.

Ritchie has brought the class action against Comcast on behalf of all Comcast customers in California who, from January 27, 2008 to the present, have suffered suspended services but have nevertheless been charged by Comcast for those services.

The lawsuit claims violation of the Unfair Business Practices Act, deceptive practices under the Consumer Legal Remedies Act, and breach of contract.

Comcast Consumer Fraud Class Action Legal Help

If you or a loved one has suffered damages in this case, please click the link below and your complaint will be sent to a lawyer who may evaluate your claim at no cost or obligation.
Published on Feb-6-12


READER COMMENTS

Posted by

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I CANNOT WAIT to terminate my latest 2-year contract! Comcast's ad that their internet/cable fees are locked in is totally false. I had made inquiries a few years ago, just after the start of my two-year contract, after discovering my monthly charge jumped in price.
In spring of 2015 COMCAST started extra billing for Broadcast TV and Regional Sports fees for a couple of dollars a month. I thought ok, no big deal but by, spring of 2018 the fees totaled $14.75 per month. This is outrageous!

I later saw the fine print on the backside of my bill that these charges are outside the monthly contractual fee! What a rip off to consumers! These fees should be explained up front!

I do not watch much TV so I look forward to saving $$$when my contract is up for renewal! COMCAST can find a new, more gullible customer!! I am through with COMCAST!

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I called Xfinity for Technical Support because my internet was not working and dropping. Could not pass the Xfinity speed test either.
I finally after validating address/acct. to listen to the automated system telling me there was "Cable Repair" on my street and would not be available until 1pm that same day. I was able to actually work after the call. However, I received an email stating i "cancelled" the service which i did NOT do and i work full time at home on the computer. I started a chat with someone who was transferring chat to supervisor and during chat internet crashed. I then called in and explained all and noticed on my billing i have a one time charge for 130.00 and asked what it was for. It states over usage. I never knew i had limit. I asked several times to speak to a manager and supervisor and this never happened. I was hung up on and then got the same person who refused to fix the issue and was reading from a script. I never got transferred or resolved anything.

I believe Xfinity purposely has it where no one can get thru and there is no way to file a legit complaint to get things resolved. No recourse. And their employees are not very compentent.

Posted by

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I recently moved within the past 2 months. I signed up for the double play through Xfinity. I received my first statement and they billed me incorrectly. They billed me for 2 months of services which were never provided because they are in the future, they also individually billed me for the tv and internet. I have been back and forth with several people in the billing department asking for them to fix it. I as told that the person the back end who finishes up the new accounts changed my account on the back end and per their internal policy they have they are to notify their customers by phone, text, email or paper writing. Which they did none of. They refuse to fix my account and want me to make payment arrangements for their mistake.

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After approx.6 months of service our Comcast WiFi stopped working. We called customer service. Online tech support could not resolve and scheduled a service tech, which took more than a week before availability. When the technician arrived he called for assistance from another technician and both of them worked on the outside lines for more than 3 hours and we still had no WiFi service. Next day we called customer service again and was told it would take another week for a technician to arrive, meanwhile we continue to be charged for WiFi that doesn't work, my request for a credit was denied! At this point I told the customer service person to cancel our account. We had already paid for a month without receiving service. One month later I received a phone call from Comcast warning that our service would be disconnected unless we paid the past due amount. We informed the Comcast caller that we requested Comcast disconnect/cancel our account the month prior due to Comcast NOT providing service for a month and not repairing the line for future use. To which the Comcast person said, "Oh yes, I see that in our records, you are correct the account is closed and amount due is zero. I'll update your account and someone will call to schedule pick up of the modem." Four months later and Comcast hasn't called about the modem and we continue to receive monthly billing statements. I mail the statement's back to Comcast with a note stating the service is disconnected and the balance due is zero. This month we received a letter from a collection agency and I mailed the statement back to the collection agency with a hand written note citing a warning to cease the harassment, we do not owe Comcast any money! In addition we've been receiving 4 to 5 phone calls per day from a collection agency for approx. one month, which we block and ignore. Comcast is by far the WORST company EVER created!!! We need at least a million dollars for the brutal pain and suffering!!!

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I would have been fighting with comcast for 6 months over a past due amount due to then changing my billing method to electronic with my knowledge. Then when it was brought to my attention that i was behind due to them changing my bill method i found out the email address they used to send me my bill was not even my email address. After getting many phone calls in one day from comcast with no voicemail i called them ans found out that my email address was listed incorrect and my bill was now past due and i was now at risk of having my cable shut off. When i explained to the respresentative that i never wanted electrnic billing and never receieved a bill he told me that the charges are still valid and i have to pay them yet i never even received a bill for the service they are supposibly changing me for. i am mad because i have been charged late fees as well as always being harrassed by phone calls from the company to pay but have never received an invoice for the charges they say i owe. Also my bill that was sent to someone elses email has my full name, phone number, address, and account number on it which i expressed my privacy and identity concerns to the company which all they said was i changed the email myself yet i never did.

Posted by

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Hello. Has anyone or group of people ever had Comcast fined for failure to provide service of a period of time? For example,my family and I have been having issues with their internet working and Comacast has sent technicians to come out and resolve the issue but within days the same problem arises,lack of Internet connection even though we are paying for it. Is there any big lawsuits being brought to Comcast in the Contra Costa County area? I feel like this is false advertising here.

Posted by

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I am having many issues with Comcast and would like to start a lawsuit but would like to hear more from others on the issue of how I go about proving I talked with a supervisor who told me my bill date would be changed to my pay day only to have my services shut off many times and forced to pay fee. They continue to take my money and give me false promises and tell me its not in the system notes.

Posted by

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I filing a complaint against Comcast cable here in Detroit I started service with them the mid part of May of 2016 my complaint is unfair billing on my bill I pay what I agreed to pay for monthly service but I have notice there asking for twice as much than what I agreed to help me I'm at my last wit this.

Posted by

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I have been back and forth between Comcast/Xfinity and DirectTV/CenturyLink and both companies overcharge for services and penalize customers who violate contracts yet they violate the integrity of a contract and brush off complaints as "nothing we can do".
I signed a 3 year "Triple Play" deal that was supposed to be a flat rate for all 3 years. The plan I selected had a name like "Ultimate" plan and that inferred it offered the higher end of digital services including the most basic now - HD. But after I signed the contract they added $10 bucks a month to add HD. That was deceptive marketing. Then my bill kept creeping up in cost from $180 to $191 and now it just went to $199 a month. I believe the integrity of the contract that offered a flat rate is in violation by Comcast/Xfinity. I think people are tired of greedy companies and that shoe fits. I think they get away with these strategies that slowly increase their costs illegally because they feel teh small guy will not go up against them. So I am wondering if a class action suit is underway as this is a pattern I have seen before over the previous 3 year period. Any advice is appreciated. Bill.

Posted by

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Comcast continue to engage in unfair billing practices.
I have billing statements and receipts to prove the unfair billing practices. In addition, according to a employee, "only some area codes receive receipts which states, "amount paid and amount due. When in fact if they are going to state amount due it should have the following month and date next to amount due. The receipt is stating you only paid part of the current payment and there is a balance. Therefore, when the next bill arrive it has the balance and the amount due on it.

Posted by

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My comment: I agree with this lawsuit and hope that you win. What comcast did to me is a bit different. I signed up for the "Xfinity Home Security" service. Comcast was running a promotion at the time (or so I was told). After the home security equipment was installed, I received a bill that was approx $70+ more than what I was quoted. After being passed thru multiple staff and supervisors, there was no resolution. I am no lawyer, but how is a contract legal and binding under deceptive or misleading marketing. Or how are they able to omit the installation charges to the service agreement but are able to bill the consumer for the very charges omitted. Then when the consumer gets the bill (more than 30 days) after the beginning of the services and the contract, we are penalized for terminating contract early because we were billed unfairly for charges we did not agree to.

Posted by

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Comcast claims that a person must give them 60 days notice before cancelling service ( even when long out of contract ). Furthur they "require" a person to sign a cancellation form before their service can be cancelled. Both of these to strong arm in nature and attempt to force customers to stay with comcast longer than they would like. This is illegal. I am looking for a Case Action Lawsuit against Comcast for business practices violations.

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I am currently in a dispute with comcast for return of our cable boxes after termination of our contract. I have proof of the day I mailed the equipment back to Comcast and well before the deadline to mail equipment back. Comcast claims they did now receive the equipment until after the dealine and now I owe a large sum of money. I have heard about other people who claim to have suffered the exact same treatment. I have records of my contacts with Comcast every month and sometimes weekly since May 15 and have gotten nowhere to date. They have now sent me to a collection agency.

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