LAWSUITS NEWS & LEGAL INFORMATION
Sears and LG Electronics announce Recall to repair approximately 20,000 Refrigerators
On June 29th, Sears Roebuck and Company of Hoffman Estates, Illinois and LG Electronics of Lincolnshire, Illinois, in conjunction with the Federal Government, announced the recall of approximately 20,000 LG and Kenmore Elite® Trio™ Three door refrigerators.
A faulty component in the condenser fan motor can short circuit, causing the motor to overheat and poses a fire hazard to consumers.
According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. There has been smoke damage in a few incidents, but the companies involved state they are not aware of any injuries.
All of the recalled refrigerators are three door models with capacities ranging from 21 to 25 cubic feet, with a bottom freezer. They come in titanium, stainless steel, bisque, white or black finishes. The units have the following model and serial numbers located on the data plate inside the fresh food section of the refrigerator door:
The following moidels and serial numbers are affected by this recall:
Kenmore Elite® Trio™ Trio bottom freezer refrigerator with external filtered water dispenser 21Cu.Ft. 795.7519240* 795.7519340* 795.7519440* 795.7519640* 795.7519940* 25Cu.Ft. 795.7554640* 795.7554940* 795.7555240* 795.7555340* 795.7555440* 25Cu.Ft. 795.7555640* 795.7555940* 795.7554240* 795.7554340* 795.7554440* 405KRxxxxx through 410KRxxxxx LG Three-door bottom freezer refrigerator without water dispenser LRFC21755TT LRFC21755SB LRFC21755ST LRFC25750WW LRFC25750SW LRFC25750SB LRFC25750TT LRFC25750ST 405KRxxxxxxx through 410KRxxxxxxx *Not all refrigerators within the serial number range are included in the recall. Consumers should call LG or Sears to determine whether their refrigerator is included in the recall. These refrigerators were sold at Sears's retail stores throughout the US, under the Kenmore brand and through other outlets under the LG brand from May 2004 to May 2005. Consumers are instructed to contact Sears or LG for information on obtaining a free retrofit to resolve this problem as soon as possible.
All of the recalled refrigerators are three door models with capacities ranging from 21 to 25 cubic feet, with a bottom freezer. They come in titanium, stainless steel, bisque, white or black finishes. The units have the following model and serial numbers located on the data plate inside the fresh food section of the refrigerator door:
The following moidels and serial numbers are affected by this recall:
Kenmore Elite® Trio™ Trio bottom freezer refrigerator with external filtered water dispenser 21Cu.Ft. 795.7519240* 795.7519340* 795.7519440* 795.7519640* 795.7519940* 25Cu.Ft. 795.7554640* 795.7554940* 795.7555240* 795.7555340* 795.7555440* 25Cu.Ft. 795.7555640* 795.7555940* 795.7554240* 795.7554340* 795.7554440* 405KRxxxxx through 410KRxxxxx LG Three-door bottom freezer refrigerator without water dispenser LRFC21755TT LRFC21755SB LRFC21755ST LRFC25750WW LRFC25750SW LRFC25750SB LRFC25750TT LRFC25750ST 405KRxxxxxxx through 410KRxxxxxxx *Not all refrigerators within the serial number range are included in the recall. Consumers should call LG or Sears to determine whether their refrigerator is included in the recall. These refrigerators were sold at Sears's retail stores throughout the US, under the Kenmore brand and through other outlets under the LG brand from May 2004 to May 2005. Consumers are instructed to contact Sears or LG for information on obtaining a free retrofit to resolve this problem as soon as possible.
Register your Case
If you purchased a Sears/LG refrigerator, or any other brand refrigerator or major home appliance, and you encountered a situation where the appliance malfunctioned resulting in damage to property or injury to any person, please click the link below to submit your complaint and an attorney will review your complaint for possible participation in a potential law suit.Published on Jun-30-05
READER COMMENTS
wayne christie
on
Model # 795.75043.610
Serial # 702KR01203
Purchase August 2017
Lauri A Waldvogel
on
795.51823.410. There is no error code. Service man came and says everything else appears to be working. It's doing everything BUT cooling and freezing. We just purchased our new home and loved the refrigerator in the home...when it worked. Now...it's too big to move, so it sits in our livingroom, while our "garage fridge" took it's place. Does this fit into a potential recall or what recourse is there for us?
Cathi Cerqueira
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Jeffrey A. Miles
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Patricia A Kremenski
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Bob
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Marianne Basta
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Deborah Bezak
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Kenmore Elite Model #795 74015 411
Compressor LG #FLB075LANA
Charles
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Pan
on
Lisa Beckmann
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Kathy Cassell
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Frank Leyva
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Frank And Irene Leyva
Texas City, Texas
Leon Pelletier
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Diane Tharpe
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STAFFORD SAXTON
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Mike
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Deb Houg
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Don Powers
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How is this right? We are all having the same issue and they are charging outrageous fees for repair.
Jayme Gordneer-Morant
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Kathie steel
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Shawn Fillipi
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Nelida Hildenbrand
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Debr Sapp
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PJ
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PJ
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Mary Andrews
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Harry O Mole
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rick woldorf
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24 hrs later no frig again. Lots of food gone to the garbage. Spending extra money on take out or restaurants. I don't want a
repair, I want money back for this lemon !!
If I cant get my frig working, or compensation, this class action
law suit is long winded. But I want compensated for a new
frig.
Richard Bender
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Shelly Quarles
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Jane Langdon
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Lynda Rucker
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They know and knew about the bad compressor yet sold it to us and said customer be damned if you did not buy the extended warranty and I did not. I spent around $2000 because I thought this Kenmore, knowing it was made by LG, was such a good product. Both LG and Sears scammed us because they are not being accountable. They did not have a problem selling these products so they should not have had a problem bringing out the repairman and fixing all customers refrigerators at their cost.
For those that are interested there is an LG CLASS ACTION LAWSUIT pending. Unsure if it will be ruled to go to court. The lawyers are looking for litigants. And you can find and read about in on FACEBOOK or simply search ONLINE using the search argument "LG Class Action Lawsuit. I do not know if Sears will be implicated in it or not. (they should be).
I contacted Sears, Rob Barker, Vice President Customer Experience and the Sears "EXECUTIVE COMPLAINT" department. I did receive a call back, but the lady at the EC Department who called me has been simply giving me the runaround. She called wanting to know how she could help me yet she did not want to help me. She really did not care. She did Schedule and called out rigsa Sears repair person to look at my refrig (I had already called out a repair person and paid him who diagnosed a failed linear compressor) and pretended that I would not have to pay...but guess what? the Sears Serviceman asked me about payment...so that told me she lied. She is trying to hold me to the "Limited Warranty" whereby I am out of pocket on all costs except for the compressor. I say BUYERS BEWARE of paying to install that new compressor..
Many who did replace the compressor have wound up with more problems. Truth be known...."STAY AWAY FROM LG Refrigs.
I personally am not going to invest anymore money into my Kenmore. As of this date, I do not have a working refrigerator, I have lost all of my food. I tried to save it by buying coolers and spending $10-$12 a day for ice. I have given up on this because the ice lasts 24 hrs and less. And having to get the ice daily has started to add up. It has been 7 days and I am no close to a solution with Sears or LG..been talking with both of them. Sears really does not seem to care. As a matter of fact, they are dealing with BANKRUPTCY . There are hundreds if not thousands of people like us who are dealing with failed units (fRIGs) because of these bad compressors.
It appears that we are stuck but I do try to get the companies to do the right thing. We as a community need to apply a lot of pressure on them. There are literally thousands of us who have been victimized. , I too will never buy anther SEARS PRODUCT! There was a time when Sears products were good, reliable and would last seemingly forever. IT does seem that Long gone are those days.
Kris
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Carole Jones
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Eric Rodriguez
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Bob Little
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Last Repair (Sat. AUG 10) IT WORKED FOR 3 HOURS.. NEVER COOLED BELOW 6P DEG..
Todays repair guy was LOST IN THE WOODS. Had no clue as to where to start.
Very disturbing. .. have anothwr apppintmet Thur. We will see..
I am told that LG is aware and are sending shoddy compressor (Linear Compressor) . For Replacement..
Nancy Turner
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Henry L Roach
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Jairo
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This refigerator Kenmore elite Not even 2 years old and compressor already broke. Those korean compressors Kenmore is using are garbage. Don’t buy LG products.
Now I’m waiting for sears technician and it’s been a week and they keep taking their time.
I’m gonna be paying like $800 for labor.
Still they gonna put the same faulty compressor but new that’s gonna last 18 months.
Is it worth it?
Jeffrey Milan
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Renee mcspadden
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RoseAnn Fischer
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SUSAN RUTHERFORD
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Lou Vee
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Talia
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RVD
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Jack Lodato
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This law states that LG as the warranter of the compressor for 10 years they are required to service and replace for free. They cannot tie in service with Sears because it is PROHIBITED under Magnuson-Moss. We called Sears Corporate and told them that they needed to send us a compressor now and advised them of Magnuson-Moss. After back and forth we are being shipped a new compressor as I write this. Oh and you can have it serviced by who you want. No Sears visit for $99.00 to take a picture of the LG label and wait 3 weeks for the part to come and another $500.00-$1000.00 for installation.
My girlfriend started with a post about Sears on FACEBOOK. People believe me that they do monitor Facebook and will respond in kind from corporate. I hope that you find this as useful and good luck in your endeavors. Please look up Magnuson-Moss Warranty Act on the web, or contact a Consumer Protection Attorney for consultation.
We did this on our own and armed with the right information you can do it too.
Vreny B. Barr
on
Also bought a stove in December 2016 and hope it works for a good long time as I have read they are giving out too and customers are being charged to have them repaired.
I hope LG and Sears is taken to task over this and have to honor a much longer warrantee and have a recall on all their defective appliances.
Ann
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Bill Kelley
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Bill Kelley
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Carla Cline
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Denise Adelman
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Denise Adelman
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Robyn Piotrzkowski
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Art Demaio
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Bryan Pospisil
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Bryan Pospisil
ROBERTO GARCIA
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martin polland
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the sears teck. put his hand on the compressor and said the cost to repair would be $800. It took him all of 10 minutes, he said there is a leak in the sealed system. I asked him to check for the leak he said It would be a waist of time because the leak was very small.
Jim Warren
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Michele Warwas
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michelle
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Kimberly McCullough
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Kimberly Oates
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Brian Schultz
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Colleen Head
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Our refrigerator went out again today due to the same problem. I have been waiting on hold for about an hour to schedule a technician, and it will probably take about two weeks for the first step and another 2 weeks to install the part.
This is so frustrating and I feel like Sears is exhorting labor funds for faulty appliances and parts!
Patricia Abbott
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79574025.411. Also I have heard that these were build in Korea and they were meant to have butane not the Freon. LG and Kenmore need to be made accountable. Shame on them!
ALTHEA FACKRELL
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Yolanda Treviso
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Mark Joram
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Matt Creed
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The first being a he front load washer which after just a couple years the spider arm on the back of the drum completely corroded/rotted and broke. I then paid for extended warranty through sears and scheduled a day for repair tech to come to my house. I had to take a day off of work as they can not give you a specific time for appointment but say the service tech will arrive between 9am and 4 pm. So the day I took off for the scheduled appointment I was outside of my home and missed a phone call when I got in and reviewed my messages it was the repair tech stating he was calling to confirm the appointment and if I don’t call him back within 10 min to confirm, he would have to reschedule . I immediately called back, however no answer and tech never showed up.
I then called and had appointment rescheduled only to lose another days pay. The tech tore apart the washer took weeks for the parts to come in and he installed new drum and spider, within 1.5 yrs the new spider completely corroded and broke
I then replaced the front loader with whirlpool model. Let me just say I co Robie to use a 35yr old top loader as back up in my basement without any issues.
In regards to the fridge. I came home to soaking wet floors beneath my fridge and it took a while to figure out where the water was coming from that ruined my wood flooring.
Long story short, it was the ice maker failing to dump the ice cubes from the tray which I believe was related to the ice tray mold heating element not working. When the tray would turn to dump the cubes would not fall out. When the tray rotated back to the position to fill with water the water would begin its attempt to fill the tray, however the ice cubes from previous cycle were
Still in the tray causing all the water to pour across the ice tray/cubes and into the freezer and out on the floor. I have since disconnected the ice maker and have been filling ice trays the old fashioned way. Someday when I get the extra $150-220 I will order the new replacement ice maker after I have replaced the warped flooring.
If there are any class action suits related to any of these issues or other junk lg products such as oven, microwave, and dryer, please alert me .
Viktor Voznyuk
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LG - Life is not good with LG products
Virginia Flores
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Adriana Williams
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PRaz
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Larry Rose
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A. Ashford
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valerie castiglione
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Sharon Mitchell
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Doris K Williams
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John Wipper
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I contacted Sears to have a diagnosis done. The tech came out and told me the control board needed to be replaced and it would be $700. Having done research I knew it was likely the compressor given the experiences everyone else has had. He also gave me some story about my cabinets affecting the air flow, which was total BS. There is more than enough space between the refrigerator and the cabinetry around it. After a lot of back and forth I told him to leave and did not want him to replace the control board.
I contacted an appliance repair man who came out and he immediately said it was the compressor. He laughed when I told him that Sears wanted to replace the control board.
The bottom line is the compressor is the only thing under warranty so they are going to try every other component at the customers expense before ever admitting it was the compressor.
It's clear why they are going out of business. I am now looking at having a different brand of compressor put in which should hopefully solve my issue. But it's beyond to pay $2500 for a refrigerator that lasts 1 year. Ridiculous.
When there is inevitably a class action lawsuit sign me up.
Ryan Heath
on
This isn't just about our personal situation. Based on all the complaints filed through different media outlets, this has affected thousands, if not tens of thousands of consumers. LG needs to be held liable for the damages they have caused.
Sherry Maer
on
Sears repair man came 2/25/19. Said problem was compressor, that compressor was covered under warranty, but labor to replace would be $445.00. Totally not acceptable. This replacement refrigerator was to replace same model that was broken for more than a month and Sears could not figure out how to fix it. American Express took the money back from Sears for the unfixable refrigerator and that is when Sears decided to replace the refrigerator with this one that just quit working.
I had another repair call on this refrigerator not long after I received it because the ice and water dispensers were not working. I refused the large estimate to fix it, but a few days later The ice and water dispensers began working again. Now, the whole refrigerator has quit working.
Chris
on
Compressor
Condensor
Ice maker
Anything else?
Brinda Kelley
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Hewnew
on
Sabrina
James Brown
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Bill Wencel
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Heidi Oglesbee
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Lynda McElhaney Balch
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Daniel Magnan
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Eventually the kenmore elite was fixed. However yesterday, just 4 months later it has died again. Now waiting for the repairmen again. Thankfully we still have that backup fridge to use.
Do not buy Kenmore Elite or LG french door bottom freezer fridges. They are complete lemons! Why isn't there a new class action to refund everyone that purchases these piles of garbage? Sears is bankrupt, but Kenmore and LG have responsibility.
Robert turner
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Linda Howison
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Cheryl Fagan
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Robbie Patterson
on
The next morning everything in freezer was thawed out. Threw out all food in refrigerator and now is not cooling at all. Seems like it cools some but no air flowing. Called sears on November 15,2018 thinking could use sears connect for diagnostics. Was told refrigerator no longer under warranty and would need to pay $99 for repair diagnostics. Was told it would be a week for someone to come out. I believe this model from what I am reading under reviews needs to be a part of this lawsuit. My wife just losther job and not sure how I will pay for repairs, bought a Kenmore because I knew it was a good product did not know I was buying an LG.
Jennifer Baker
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Donna Morgan
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Dont buy Sears or Kenmore products. Or LG either
James Proctor
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Thanks
James Proctor
MARTHA R BROWN
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Patty Cinque
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Marie Louvier
on
No recourse as I did not buy their extended warranty!!
Sears has gone downhill. Everyone says these refrigerators are defective, even their own repair men. Never will buy another thing from Sears in my life time.
Should be a class action suit.
Isander Agosto Cardona
on
The cost was $1,560.99 and the repair cost is $607.49 the door and on estimate of $100.00 installation, in Puerto Rico. The total repair cost is $706.49 which is 45% of the total Refrigerator Cost, I have to think it over to repair or buy a new one, if it is not a manufacture part recall.
Thanks
Isander Agosto
James Woughter
on
Model 795-73133411
S-N 704MREN14492
Need feedback as to more horror tales. Please email
Your experiences and results to
woughterjim@hotmail.com. Thx.
Donna Haragan
on
When asked what will be done about the stink (and we manage properties so understand how difficult it is to remove the stink from rotten food in a fridge) we were told "that will take care of itself" which is absolutely not true.
There are so many untruths here and so little responsibility taken by this company. We are completely flabbergasted.
We now have hungry kids, a stinky fridge and house, and paid thousands for what we thought was a reliable appliance.
This is serial number of fridge: 709KRUC36806
Susan Tiffin
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Silva D
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Joanne
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Joanne Boisvert
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Jeff Weeks
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diane Huey
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Patricia Farmer
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These refrigerators cost a lot , not to forget the food lost, we're out a lot of money! And LG doesn't care. They should be seriously punished for knowingly putting out defective appliances. Bottom line, I want my $1,979.00. + $350.00 in food cost back!
Jeff Weeks
on
after less than 3 years it quit working. Find out now it was made by LG. I would have never purchased if I would have known. Now the only repair guy won't even work on LG. And we are stuck with a fridge that is broke and made by LG that
I was unaware of when I thought I was buying a Kenmore Elite
Michelle O'Donnell
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Kate
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Roosevelt J. Buffert
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. Sears service informed me that they don't have any service tech. In my state Delaware. I find this unacceptable and unethical too sell products with no technical assistance available in the state. I'm supposed to have a tech on Saturday coming from Chesapeake Virginia. I have to stay home all day (8) hour window, needless to say I have to throw all meats at a substantial cost to me. I will be purchasing any KENMORE products in the future.
.
louis churnovic
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Louis
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J Mitchell
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Very disappointed. Hoping our other 4 LG appliances fair better!
David
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EvOG customer service were not helpful at all. We finally called a technician who informed us that the compressor was done.
How can I join a class action suit in Canada?
Lilia Cervantes
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Debbie davis
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D. Guther
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EVE ILLIAN
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I have been on the phone at least 24 hours, transferred to one person after the other from the phillipines to the usa. telling they didn't have a supervisor. on duty. Given me the answer we don't a supervisor on duty..
I have been without a refrigerator freezer for approximately 3 weeks. And yes I had smoke and did not realize where it was coming from
When one morning 5/15/2018 and noticed the milk was warm and water was on the floor. looked at freezer and all the food was soft.
The freezer had gone bad long before I knew about it. I called the service on May 15 and they arranged an appt on May 22. I rescheduled on sun May 17 received may 18.
Bad compressor and another part. received the parts on Thursday May 21.
NOW THE REAL PRROBLEM HAS BEGAIN... The valve was not ordered and is not available. and sears cannot find the part number. I have called LG and asked for the part number and Jenny man, Phillipines, stated she was not allowed not give me the information nor was allowed to give me an answer if she was on the phillipines.
You sold me a lemon and had no intention of mentioning to keep from loosing a lot of money.
I like my refrigerator,, although if you cannot fix it I would like to exchange for same product.
IF that is too much to ask I will go to an attorney ;
floyd L byrd
on
problems. At two months the circuit board was replaced, at present am awaiting compressor and repair to take place.
With the lost of food and no refridgerator or freezer it gets expensive for repairs not to mention incovenience. A Sears customer for many years was hoping for a better product.
Earl Vaughn
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Marge Putman
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Pauline Estrada
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Sonia D
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George Smith
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It was not on the list. I think it was not on the list as Sears did not have my EMAIL address when purchased and there was no way to notify me. This is so frustrating.
jane silver
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i have two kenmore refridgerators that are malfunctioning and are less than 3 years old.
Max Bennett
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Bobby Smith
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Not acceptible!!!
Clairann Matzke
on
I am contacting you once again to inform you that my refridgerator is still not fixed as of today.
After calling the number below as you requested to schedule a visit with a senior technician, your Service Center sent a regular technician to my home today. He determined that the lines were clogged "like an artery" and that he had to reschedule yet another service call for March 5th. Never had any of the other technicians indicated that any "lines were clogged". So, we are again without a Freezer and NOW without a Refridgerator.
I am asking you to expidite this issue and once again, determine that this unit is simply unrepairable. We again are asking for a full refund of the purchase price of gthe refridgerator that we purchased only 2 years ago. Plus the cost of the service call yesterday, and the cost of lost food items as well as punitive damages for the increasingly frustrated and unprofessional customer service that we have experienced.
We fully expect a response from you by the end of business tomorrow.On Thursday, February 22, 2018, 9:28:08 PM EST, wrote:
Please contact out Technician Dave to update the comments. We do not expect to have to schedule yet another technician or service. This particular model cannot be properly repaired as the only compressor that can be installed is a faulty LG Compressor that is the subject of a Class Action Lawsuit. We DO NOT WANT that Compressor or the Refridgerator as it will breal down again (as evidenced by what has already occurred three times not).
If you cannot help us, please have the appropriate level of manager contact us.
Thank you.
On Thursday, February 22, 2018, 4:08:44 PM EST, Sears Holdings Solutions wrote:
Thank you for contacting sears.
We truly apologize for the inconvenience caused. This is definitely not what we want our members to experience.
We are sorry to say that replacement is not applicable until the tech update the comments.
However I can schedule a service with our senior technician to get the product get repair.
If you wish to schedule a service, I request you to please confirm us your feasible date and time to schedule a service.
If you have any questions or need further assistance, please do not hesitate to contact our office
We look forward for your co-operation to serve you better.
Sincerely,
Sears Holdings Corporation
Original Message Follows: ------------------------
Date: February 22, 2018 7:13:12 PM IST
We finally received the new parts and had them installed yesterday. Unfortunately the freezer still does NOT work. At this point we are demanding either a full 100% refund of the purchase price of the refridgeration or a replacement of better quality refridgerator.
Please respond within 24 hours which option you will provide. Thank you.
On Tuesday, February 6, 2018, 3:35:09 PM EST, Sears Holdings Solutions wrote:
Thank you for allowing us the opportunity to assist you with your recent concerns. Please be assured that we understand your concern, and sincerely apologize for any inconvenience you may have experienced.
By sharing your feedback, you have made it possible for us to address the issues and rectify the situation. We will share your concerns accordingly. Truly, your remarks provide forthright feedback, which enables us to achieve excellence in everything we do.
In regards to your concern, please be informed that a replacement is only possible if the tech. declares the item as not repairable and recommend replacement to Technical Assistance Center for them to review and approve it.
Therefore, I request you to kindly contact our In Warranty to discuss the possible resolution in this case.
We appreciate your patience and understanding in this matter and look forward seeing you again soon.
Dear Customer Service Manager,
I would like to lodge a formal complaint regarding the recent service I have received concerning the repair of my Kenmore Elite Refridgerator. Specifically, after 2 years, the LG Compressor broke and a new compressor had to be ordered.
I called Sears Service Center on December 18, 2017. A service technician was able to diagnose the problem on Dcember 20th.
I ordered the Compressor Parts that day, as instructed.
The day they arrived I called the Service Center to Schedule a repair.
The Repair was scheduled for January 4th. - 17 Days after my call to the Service Center to report the problem.
On January 4th, there was a snow storm and the appointment was canceled by the Sears Service Center.
I could not get a second appointment until January 16 - 29 Days after . my call to the Service Center to report the problem.
On January 16th, the technician arrived and stated the LG Compressor Parts were defective and I had to order another Compressor.
I called the Service Center that day to order the parts. I was told they were on back order from LG and they could not give me a date as to when the Compressor would be shipped. I was told that they did not know when I would be able to schedule another Service Repair appointment because they did not know when the Compressor would be shipped.
I called the Service Center the next week to follow up, and I was told that the LG Compressor was due to be shipped on 1/26/18. 39 Days after my call to the Service Center to report the problem.
I confirmed with the Service Center that if I scheduled a Technician to come on February 6th, that would give enough time for the LG Compressor to be delivered to me. She agreed that would be a safe time to schedule the repair. So I scheduled another Service Repair appointment for February 6th. Now 50 days after my call to the Service Center to report the problem.
On 2/5/18 I called the Service Center to confirm my appointment for the next day and to tell them that I had not received the new LG Compressor Parts. It is important to note here, that at no time was I contacted to tell me that the parts were delayed or (as I learned on the call) had not even been shipped yet. Imagine if I had not confirmed and a Service Techcinician had showed up. Sears would have no doubt been charged for the service call. I was then told that they again could not give me a date
I asked to speak to a Service Center Supervisor, as I was now thoroughty upset with the service I have been receiving as a long, long time Sears Customer. The Supervisor, could only offer another appointment on February 14th and a token $30 sears gift card for my troubles. There was no empathy or compassion or care that one of your long time customers has been without a Freezer for 53 days and would not get another attempt at shipping a LG Compressor. It will then be 58 days after my call to the Service Center to report the problem.
I am concerned that the LG Compressor that will be ordered, may 1) be broker again, and 2) will break again in the near future, and 3) I will have to pay for a Service Repair to fix a problem that may or may not be ultimately fixed. My Refridgerator is only 2 years old.
I demand that I be made whole in this situation, as we have endured, time off of work, upset our work schedules, and go without a freezer resulting in many more numerous trips to the grocery store because we cannot freeze any food. And, your repair options is to install another faulty LG Compressor into this Refridgerator. Sears should replace this refridgerator in its entirety. It is the only consolation that is acceptable due to this situation.
Sears is better than that. At least I thought they were.
Please respond to this letter prior to February 13, 2018.
Robin Gerstner
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Laurie Cook
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Anthony Williams
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Diane Colechia
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Michael Klosterman
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John Ehman
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Annie Samson
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steve Panattoni
on
Joseph P Kennedy
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No morn Kenmore products