Oakland, CAPlaintiffs in a class action lawsuit against T-Mobile have been given the go-head to continue with a lawsuit after a California court found an arbitration agreement customers had with T-Mobile was unconscionable and unenforceable. The suit alleges that T-Mobile's rules surrounding early termination fees and cell phone locking constituted unfair business practices.
A major complaint against the early termination fee is that a flat rate of $200 was applied even with customers who made numerous good-faith attempts to correct problems with their service. The lawsuit also argues that the flat fee for early termination constituted "an unlawful penalty under Civil Code section 1671, subdivision (d), is unlawful under the unfair competition law and is unconscionable under the Consumers Legal Remedies Act." The suit seeks an injunction preventing T-Mobile from enforcing the early termination fee and restitution for members of the class.
T-Mobile tried to force the plaintiffs to go through arbitration but both a trial court and appeals court denied the request. In handing down its decision, the appeals court stated, "...we reject T-Mobile's contention that the Federal Arbitration Act preempts any rule that class action waivers are unconscionable under California law." Many cell phone companies have an arbitration requirement written into their contracts. The arbitration requirement means that customers cannot sue or file class action lawsuits against their cell phone carrier even if they have a legitimate complaint.
The judges' decision in this case may mean that customers of other cell phone companies can file lawsuits against their carriers rather than being forced to go through arbitration.
Customers are becoming more and more frustrated by early termination fees especially those that are not pro-rated, meaning a customer who cancels close to the end of his contract pays the same fee as someone canceling near the start of his contract. Early termination fees are also often charged even if a customer has a legitimate service complaint against his cell phone carrier that the carrier cannot properly resolve.
If you were unfairly charged an early termination fee, actually paid the fee, and complained about the quality of service but got no satisfaction, please contact a lawyer involved in a possible [Cell Phone Companies Lawsuit] who will review your case at no cost or obligation.
Posted by Scott Damsgard
10/2015 I have received a letter from Experian informing me that a unauthorized party with T-Mobile has obtained my personal information name/ssn/dob. I have tried T-Mobile on a 14 day trial and within seven days I received a bill for 300+ dollars. During this trial I traveled from MN to MI and had horrible service and as a business owner I can't have that so I returned the phones and when I asked for my old (3) phones back that I traded for 50 dollars each the sales person said that not going to happen. To this day I am being harassed by creditors for this bill I received within seven days.
Posted by Angela Milhouse
When will the funds be distributed?
Posted by Greg Giordano
LOYAL customer with T-Mobile since 1999, any goodwill? NO! Was on contract that had expired for over a year and just paying monthly with no commitment (OR FREE PHONE), waiting on new prepaid plans. I contacted customer service and inquired about ending my contract, which was over and just month to month, and was told I can end at any time since contract was expired and would ONLY PAY PRORATED amount if switched to prepaid. So on 3/17/12, cancelled service and switched to prepaid, BUT first asked again if prorated because new monthly cycle had JUST started on 3/15/12, 2 days earlier (OR I WOULD HAVE WAITED TILL END OF CYCLE TO AVOID PAYING DOUBLE!!!), was confirmed YES, asked if she could figure out the PRORATED amount due, asked if this would close the account and have zero balance, response from agent again YES!! Paid amount and went down to tmobile store and PREPAID for new service. All good right? NOT EVEN CLOSE. Had moved to Orlando for new job at same time switched to prepaid and didn't receive any correspondence at new address and continued with prepaid service. 3 YEARS later check credit report and see T-MOBILE collection for $96 !!!!!!! Called several times to different departments with T-MOBILE explaining what happened. Customer care would always say someone will get back to you. Never heard back so I figured they looked in to the matter and realized I had payed final bill. Checked credit report 2/4/15 and noticed still there!!!!
Called again spoke to a very pleasant customer care rep named Michael, spoke for over an hour, he felt he could help me out and requested the bill be pulled from collections and would get back to me within a week. After a week and no response I called back and spoke to another very pleasant rep that looked through my notes from all the previous calls and after explaining story to her she said she would have her manager request the amount be pulled from collections and remove all the delinquent fees (original bill, which was for the ENTIRE month, was only about $50!) She WAS very confident given the fact was customer OVER 15 YEARS AND only USED 2 days of service from a $50 plan!! So I should have owed maybe FOUR DOLLARS (INCLUDING TAXES!!)!!!!!!! Was told she would contact me in a week since she was leaving for vacation the next day. ONLY CONTACT I RECIEVED WAS FROM COLLECTION AGENCY!!! All they did was forward my phone number to performance collections!! Called T-Mobile AGAIN and transferred AGAIN to customer care and got a NOT so pleasant Guy that said it was rejected and go pay collections!! Thanks a lot T-Mobile for treating a long time (over 15 years) customer that way over WHAT SHOULD BE A $4 BILL (AND TOLD I WAS PAID IN FULL INCLUDING 2 DAYS PRORATED!!!) THANKS FOR RUINING MY CREDIT AS WELL!!you've had a similar experience feel free to email me. (KARMACOUNTRY@HOTMAIL.COM) would LIKE TO GET OTHERS TO POST ON MESSAGE BOARDS, ETC.. NEED HELP TRYING to get a hold of an original contract agreement from 1999, 2000 or 2001. I am SURE THERE it does NOT STATE that once you've met your obligation of 2 year contract, you are still liable for early termination fee.. (LIKE BEING CHARGED FOR A FULL MONTH WHEN YOU ONLY USE LESS THAN 2 DAYS!!!
Posted by Laura Hardy
I've been a T-mobile customer for about 10 yrs. now, however the acct. and phone numbers, plans have changed several times. From the time we started a contract
our contract acct. 10 yrs. ago. The acct. I had close our acct. again almost 2 1/2 yrs. ago. Because the bill got to high and couldn't pay it. At that time we had 3 Lines on the acct. I opened a new contract acct. in my name and added an extra Line. For 2 yrs. and having 4 Lines on acct. I was paying between $400.00 to $600.00 every, but then I fell a mo. behind and I've never been able to get current. The Last week in the mo. every mo. our phones would get shut off until the 1st. So, with a $20.00 reconnection fee per Line every mo. really adds up. My contract ended Last oct. I've been considering moving to anorher provider. T-mobile use to be really good and we were very happy with them for many yrs. up until the Last 2 yrs. or so whenever it was that they had changed their policies and ended all contracts. Even though I haven't asked t-mobile about what will it take for me to Leave the'er m and go elsewhere. I'm thinking that I need to just get my acct. current and hopefully that will all, after all I full filled my agreement and my contract had finally ended. If anyone knows answer to my question I would appreciate any input!
Posted by Scott Gardner
Closed my account on 11/29/14, switched to another carrier for better reception signal. I was with them since 2008. I thought I was month to month after the first two years. Well I get hit with a $100.00 Termination fee, telling me I was still under contract, and had I just waited another month, I could have avoided it. Yeah, right. They transferred me to different departments 5 different times, and each time you have to start over from the beginning, it is just a game. They want you to get so fed up, you just pay the bill. The Worst Company Ever. How do I get justice?
Posted by Johnny Woo
T Mobile, Going to remove the discount for city employee's. T Mobile will try to remove the discount base on the fact that the information supplied is not enough. This is a con game for T Mobile customer beware.
Posted by Kelly Johnson
We established service with T-mobile August of 2012 and had purchased phones out right through Sams Club. Within a week is evident we did not get service in our home nor within 1/2 mile radius. We informed T-mobile and the tech department attempted to rectify the problem. We were told over a period of weeks that they 1. were building new towers, 2. connect with wifi if you want the service to work at your home. We paid for additional internet to get wifi so we could use the cell phones (an additional expense of $87 a month on top of the $130 monthly T-mobile fee). This still did not handle the problem. By December after continuous round and round with T-mobile we had a house fire and had to run up the street to get phone service. That was the end. We informed T-mobile and they said they were having towers built over the next 6 weeks. By February they still did not have service. The tech department at T-mobile confirmed we had no usage. T-mobile had just announced they were not doing any more contracts. We terminated the phone service based on all of the above and the fact that the tech person confirmed we had no service in our area even though the sales person, reps for T-mobile and tech said we would be getting towers and should have service. This dragged on to over $900 in monies we paid to T-mobile for basically usage to call t-mobile. Then we got a bill for 415 which was $200 x 2 phones for early termination plus tax/fees. It went to a collections and we have sent the collection and tmobile all of the documentation and records of the circumstance. This practice by T-mobile is unacceptable. It should be brought to justice.
Posted by Jennifer Warisch
My husband and I went with tmobile on 2012 for a better service and reasonable prices on a NO-CONTRACT plan. Everything was going good until we reach 6 months of service, our monthly statement started to go outrageously high. We tried to speak with the billing department a couple times and they seems to fix the problem but at the end of the day no one couldn't solve anything. For reasons that we don't understand our service was cut off with out our request, but they keep sending monthly statements higher and higher everytime for a suppose service that we didn't had. When we went to a tmobile store to complain about it they reply saying that such charges were because our service was suspended and other tax charges were applied. We try to get response of the technicians about what type of taxes and charges were those, but they didn't known anything about it. In other words they were clueless. No one couldn't give us a reason or a response. Because we both my husband and I worked, we tried to resolve this matter calling the billing department and customer support instead of going to the stores for several months until I gave up. Some time after I find out that because of this issue my credit is ruin. I am hopping that someday this dispute can be solve and get my life back without feeling like this is a lost battle.
Posted by Ron Blackmun
I was with T Mobil for 6 years. In October of 2012 I went on unlimited calling and was told that I would not be on a contract. I feel good about it for I could change carriers if they were to up my fee's. When I decide to change carriers they informed me that I was going to be charged $200.00 per line for me two lines for breaking the contract which they told me that I was currently)I asked them to show me proof and they did not. (Isn't this Slamming?) On April 30 of 2014 I quit T Mobile and went with another carrier. Now they are calling every day threatening to take to to collections for May,(A Month that I was not even on t. heir system???). I know how you fell John De Moss. There must be a way to fight this fraud? I, along with others doon't need this on our credit history.
Posted by Scott Forbes
I have had T-Mobile for about 6 years it had gotten to where I would set up a payment for a day of the month. they would not take it out on that day and turn off the service so I would have to pay $50.00 per phone (4) and the bill to have my service restored. this last time I canceled the account and was told I would have to pay the bill, contract canceling fees, and a list of other charges I don't even know what they are. I had unlimited everything on my phones and the bill was different every month. I was also told about 3 months ago I was no longer under contract. T-Mobil is a rip off and I would NOT recommend them to anyone.
Posted by An Nguyen
I have a T-Mobile contract is for 2 years of service family. After 2 years, I was in the service without contract and used the unlock IPhone 5 from 2006. I just closed the service with-my T-Mobile since 11 June, 2014. The cause of the services in my area Rainier Road home and Lacey WA 98513 real downloads. I went with another service and bring my current phone number to another service and now have great coverage everywhere I go. I have tried to call T-Mobile is an apology and they didn't fix the problem. I was getting the bills due on Bill 7/19/2014 with a full charge. I called them and they told me an agreement for the termination of service fees with the condition "If the clients of the service and terminate the service and the phone number for the service they are paying for the whole month." They told me they post in the T-Mobile website. I did not know the term of the customer agreement. I do not know who will be present for us to talk to T-Mobile's rules. They also told me they lost this phone number that they created for the service during I have been contracted. So, I need to be paid to this Bill. What T-Mobile isn't fair! What is cheating! T-Mobile was stealing money from customers with their rule!
Posted by michael Dowd
I complained about the lack of service as well as 410.00 charges that appeared regularly on my account. I was forced to pay an early termination fee or my credit would be affected. I payed it. I have great service sense I left T Mobile I don't miss the horrible service they provided
Posted by tieru
I have been customer so called operator since 2003 these guis from T-MOBILE are sick joke parody of what operator should be.
Reason no. 1 the signal
Signal is often fading away even in capital city... not mentioning scarce functionality of so called 3g signal fo internet connection.
When I asked on their certified shop they told me the service is perfect and reaches 30 Mbps.
Guess what it got 13 Mbps download on peak rate upload speed should be called upload slow to fail attempt.
Yet when I have complained about it I was told that they DO NOT guarantee quality of signal.
Reason no. 2 security
Their cell phones and modems suffer from outrageous number of security flaws that enable remote attacker to gain ROOT access to your PC or cell phone (basically any device that T-MOBILE sells enable anyone with basic computer knowledge to HACK and WIRETAP you).
When I was complaint about that they told me that they DO NOT guarantee firmware of modems or operating system of cell phone. Despite that it is their eployees who adwise about security and functionality of those devices.
Reason no. 3 illegally unfair bussiness practices and conditions
T-MOBILEs representatives keep on assuming that T-MOBILE is above the law. I mean any law national or supranaional.
There are several points in their prefabricated end user agreement and its conditions that ARE considered unfair. In fact when readed several EU directives about unfair practices I thought they derived their terms from them in worst possible way.
Everything mentioned happens under EU jurisdiction yet EU institutions let this happen with NO sanctions against T-MOBILE whatsoever.
Which lets me think that we were far better of with USSR than we are now with EU!
T-MOBILE is globally worst operator in history of mankind.
T-MOBILE is SCAM and FRAUD!
ps. I am using pseudonym in fear of their retaliation! Freedom of speech is NOT guaranteed if you are speking of misduings, mistreatment, abuse of market conditions by private company... beacause if you do so you are damaging their good name despite they do not have one, what a slap in the face aint it?
Posted by Maribel Brockmann
My ex-husband has been filing fictitious accounts under my maiden name, which he also misspelled, and I am getting constant calls from collectors representing TMobile. I contacted TMobile that I don't have TMobile. They couldn't locate my account. They can't even provide me a letter that I don't have TMobile so that I can fax to the collection agencies to stop the calls. Because I don't have an account with them, they can't do the letter. I'm being harassed by TMobile's collection agencies because they just do a random search for my phone number under my maiden name, even when it's not TMobile.
Posted by Marshall
I have been a T-Mobile customer since 2001. In the 6 months to a year the service of the phones have been really like crap. I called every time I had an issue with the 5 lines that I had. The customer service rep said to try this or they would send me out a signal booster to help with the phone reception in the house. I tried this but it would not even bring up a signal. The only way that I could get signal was to get about a mile away from the house and then I would only have one bar. The next thing that T-Mobile asked me to try was upgrading my phones with a new two year contract. I said if you think it would help by all means send me the phones. Needless to say that still did not work this made thing worse. The only thing I could get on my phone was a error message that read "Not registered to the network". I contacted them again they said that the phones needed the updates so I could use the WI-FI calling. Still nothing worked!! Then asked about cancelling my service they said before I did that that I needed to send a letter to Customer Relations explaining what the issue was and they would send me a letter on there answer. Today I got the letter back stating that I would not be able to get out of my contract!! My question is what happen to CUSTOMER SERVICE when they do not even have a number that you can call there CUSTOMER RELATIONS? I called T-Mobile today furious after getting the letter. They tell me that I owe them $800.00 for early termination fees!! I told them this have been the worst wireless service company that I have ever been with over the last 6 months to a year!! I told them they will play like hell getting there early termination fee especially when it is not my fault. I would gladly join in the class action lawsuit!!
Posted by Anne Wong
I will when I have the time and energy, to file a complaint. These last 2 months have zapped me dealing with these thieves with their mafia-esque tactics. Almost everything I have read above, I have experienced. I really believe that such a company no matter how large, should not be allowed to conduct business period. What recourse is there if we cannot file a class action lawsuit?
Posted by Melissa Kimsey
On March 8th I purchased a Mobile web stick which sadly was not compatible with Windows 8, so I used the buyers remorse and sent it back. T-mobile refunded me the 90.00. In the process, I called T-Mobile and ordered a Hot spot which they charged my fathers debit card 105.99. T-Mobile then intercepted UPS and had the hot spot sent back to the store. CSR stated they felt it was a fraudulant transaction but they would refund the 105.99 within 30 days and I needed to go to a T-mobile store with ID. I had to drive an hour and buy another Hot spot at a higher price with a 50.00 deposit. When I arrived at home I discovered that I did not get service. I then took the hot spot back to the store for a refund. They stated they could refund the amount for the device but my deposit would be credited back to my account, which they did. I called CSR on March 19, 2013 about the other refund on the first hot spot I had purchased. CSR stated that it had not been processed yet but they would start working on it. I have called 27 times between march 19, 2013 to currently an hour ago on May 7, 2013..I had talked to CSR on May 6, 2013, They stated they were sorry for the inconvenience and that they would send out a pre-paid debit card for the amount of 105.99. On May 7, 2013 I noticed my account is now past due in the amount of 105.99. I Once again called CSR they stated that they are unsure why that is but when I receive this pre-paid debit card I will need to pay the 105.99, if I fail to pay this 105.99 that is now on my account my services will be shut off, after it is paid CSR will then try to process the refund. Every time I call CSR they state that they will or have taken care of it. (Only to find out later another issue to arise on why I can not get the refund)I have spent countless of hours on the phone with CSR but they seem to be very dishonest in what they are actually doing with this issues. They have stated many lies through this process, one went as far as saying there was no record of this transaction even though we have an order number for this transaction. I asked if we could discontinue services because of the inconvenience and CSR said only if we want to pay the early cancellation fee..So now I feel either I have to pay all this money to end services or completely be dis-regaurded on the current issue I am having with T-mobile. I feel trapped!!
Posted by Admin
Hi Cindy, Unfortunately, filing a class action against a mobile carrier has gotten a bit more challenging given the US Supreme Court decision in AT&T vs. Concepcion (2011). You should first check your contractual agreement with your mobile carrier as it most likely has an arbitration clause, meaning that you can only file suit as an individual--not as a class. That's the issue right now--and, quite frankly, consumers lost out on this one. You can always try to submit a complaint on our site for an attorney to review--but you need to keep in mind that any attorney's hands may be tied by that Supreme Court decision. I'd suggest you read this interview we posted regarding the Court's decision on arbitration clauses--it should shed some more light on the situation. Here's the link: http://www.lawyersandsettlements.com/articles/consumer_fraud/interview-liza-vincent-concepcion-at-t-vs-16573.html#.UYj7fsqmy8A
Posted by Cindy Lewis
I posted on this sight on April 16, 2013, here I am again. T-Mobile, from what I hear was booted off a tower they used in my area by AT&T, T-Mobile never notified anyone that what ever service they were lucky enough to get was going to be gone. They say it is my bad luck that they cannot and never could have given me a service they said they could. I was told I would have sservice and would be able to talk from my home! LIES!
Is there anyone who reads these posts????? Seems like many of us have the same issues. Looks like a Class Action Suit to me. Please may we hear from someone who may help us???
Posted by Mindy Morris
I am having a HUGE problem with T-mobile. I have been with them for over a year and pay $100 a month for "unlimited" everything. However, I can not talk on my phone unless I am at home connected to my wifi (even then most of the time it does not work) or I have to be connected to my blue tooth through my car. I can not send or receive picture mail. I can not use the internet unless connected to wifi, which according to T-mobile they have 4G internet. I have contacted T-mobile for over a year now regarding my several issues and they have trouble shooted my phone several times. They have told me over a dozen times there is not a tower in my area and I have told them I can't use my phone no matter where I am. All they want me to do is to keep buying more expensive phones. I fell into that and bought a new phone which still does not work. I sent them numerous faxes to cancel my contract because of all the reasons. They are refusing to let me out of my contract because they state the contract states service is not guaranteed.I don't see how this is legal. I would not be making this big of a deal if I could use what I am paying for. If I stop paying it damages my credit and I just rebuilt it. However, I refuse to continue paying $100 a month just to send basic text messages. What can I do?
Posted by Cindy
I have been trying to get out of a contract with T-Mobile. They sold me contracts on two phones, same contract really. I not only have been paying 3xs the amount they quoted me, I also was assured that I got EXCELLENT SERVICE in my area. I live in a canyon in Arizona. As it turns out and they knew about before hand, I have limited service...2G only. If the wind blows more than a whisper, I have no service. I have to run around my house and yard yelling "Can you hear me"?! Staying connected to the compleation of a call is almost unheard of.
I have tried to do everything they have asked me to do. I even sent the letter to CR Review as per their request stating the reasons I have for needing to, and yes, wanting to leave T-Mobile.
T-Mobiles CR and Customer Service are telling me I need to let Tech Support resolve this issue with my phone! It's not my phones, there is little to no service in my area, even two of their own people said I should never been sold this service.
I want to join a Class action Suit against T-Mobile. Someone please help me. My son got sick at school today and the school could not get ahold of me.
T-Mobile is a FRAUD!!!!!!
Posted by Vince Rubino
When I added another device to my month to month account with T-Mobile, the sales rep pushed for me to a do a an annual contract to include both devices. Both devices were fully paid for by me in advance of the service. I agreed and found the new T-Mobile contract service to be unsatisfactory, particularly the last week of the first month of service. I cancelled the contract 30 days after it was opened. However, T-Mobile has an arbitrary 14 day termination period, even though they bill me in as monthly cycle. They charged me with damages of $200 per device.
Posted by dina mitchell
I had a contract with t-mobile for 24 months 1 month before i call and gave them notice, for days after calling them they termate my cotract when calling to find out why the phone is not working becase i am expecting my phone to go off i month time not 4 days after my coversation with them, they say sorry you account was close because of fraud, i said what fraud they said that it was a credit card fraud,a long story they telling me that a payment to the account that the bank call back for they call it call back and that was fraud.ok i ask them what should i do because muy daughter keep that phone so her boyfriend pay the bill for her sometimes not one several times and it was no problem.bvut because i am leaving them they think they can pin fruad on me just like that. i produced a letter from my daughters boyfriend bank and is driving liacense to a t-mobile shop and gave them the fax number they gave me over the phone he spoke to the fraud department,days after i rang them fopr an update they said they havent received the letter so i ask them who did he speak to to and if they dont record ther calls they said yes,i have to resent the letter 6 times to them and the number they gave me was not the right fraud deparment fax number.day later i rang them again for another upate they cant tell me anything so i call cifas andb they said give the 14 days after that if tyhey cant resolve it ask them for a dead lock letter but it did not come to that weeks after i rang them again to ask what is happening they told me that the fraud charges is lifted and the mony that they said is charge back is lifted they are thieves and please do not allow any one in any cercomstances to pay on your account, these people will spoil your credit file for life.
Posted by Richard
Last valentines day 2011 T-mobile had a free phone with a 2 year contract promo. I thought it sounded like a good Idea and was in the market for a new phone. I went in the day before Valentines day to see what the monthly payments would be for this promo. One of ther reps kindly greeted me and I asked him about the promo and told him I'm only looking to spend 60 a month. He said ok sit down and lets see, He asked me for some info and where I worked to see if I got any discounts for it and then told me yes I could get the payments at 60 dollars a month and could put a down payment of 50 dollars now for the servcice activation but would have to wait till tomorrow (Valentines Day) to get the phone and rebate. No problem I'll be back tomorrow I said.
Next day I go back and He is not there but of course another is and he tells me I can't get it for 60 dollars and it would be 73 dollars a month. I argued with him telling him that was not the deal made yesterday and after a few mins of arguing and him asking me for my info as well he then tells me that he can get me the 60 dollar a month but not until after I recieve my rebate for my phone because thats the plan for the rebate. I told him ok.
My first bill comes and it is 73 dollars plus an additional 15 dollar finance fee for the phone. I called the office and they told me that I didnt get the Valentines contract therefore I had to pay in 20 payments of 15 dollars for the phone. ontop of that , I recieved a letter from the rebate co. saying they would not honor it because I purchased the phone the day before the promo. I marched right down there to t mobile , showed them the letter and they spent an hour on the phone and finally told me problem solved wait 2 weeks. Waited a month and nothing. I went back down there again and they called again , another 30 mins later the rebate rep on the phone asks to speak to me, so I say hello, and she says sorry for the hassle but t mobile had given them the wrong address and wait 2 more weeks. I finally did get it but only to get more issues after. Next issue was back to my mothly bill now that I received my rebate. they had been trying to raise my monthly payments every month. the second month it was raised 1 dollar higher, I asked why, they said state taxes lmao I had Metro for 5 years never had 1 payment change. Third month it was raised 8 dollars, I called and asked why, they said nothing has changed, thats my regular monthly payments. I argued with them and they fixed it "they said". Fourth month my cell screen went blank and I took it back and they said If I buy the insurance they will get me a new one for free and the insurance would only be 5 dollars. So I do and they give me a refurbished "not new" phone the next day and my monthly bill comes and ts 91 dollars now. I call and ask why, they said because I added insurance. I said yes of 5 dollars,,,,5 dollars plus 73 equals 78 dollars, they said no the insurance I got is 8 dollars I argued that I was told it was 5 in the store and besides,,, thats still not 91 dollars they tell me they can drop it back down to 78 but my insurance will be a cheaper version and no real explanation for the extra they were tryin to tack on. The fith month again, I get a bill for 83 dollars and again, call and now I'm mad. I tell them I'm not takin it anyomore and I want what I was originally offered which was 60 dollars a month and Ill pay for the insurance of 5 dollars as well. they say I can do that but i will only get 500 mins of talk time , unlimited text and internet so I say ok. Next month comes and 3 days before my new billing cycle I get a text that I am on overage fo 189 mins at 45cents per min totaling 85 dollars yet an hour of that time was talking to them and they said I still had to pay it or change my plan to unlimited and I wot have to pay the extra 85 just my monthly of 83 dollars now and to top it off, its all a new contract of 24 months starting now again. T MOBILE IS THE DEVIL . WHY CANT ANYONE DO ANYTHING TO STOP THEM? ARENT THERE ANY LAWYERS OUT THERE WANTING TO TAKE DOWN THESE THEIVES ?
Posted by Richard
I cancelled T-mobile after contract expired. I was charged the entire month plus the next month in which I received no services. When confronted about this they said it was to cover holding the transferred number. This can't be legal! I would be glad to join a class action law suit against T-Mobile!
Posted by Louise
My overall opinion of T-Mobile, is the same as it is with "any" of the Contract Cellphone Companies. They are all avenues of financial enslavement! Good customers, as well as not so good ones, get the same treatment. Everyone, gets hit with Early Termination Fees. That is, unless you are one of the few people who are lucky enough to cancel on their end of contract date. Most cellphone users find their end of contract date keep extending! You know, replacing faulty phones, adding a feature, etc.
Go ahead, cancel your cell service before your contract ends. Make payment arrangements for any balance/ETF. Sounds easy enough doesn't it? I did that, and was making monthly payments, on time, to T-Mobile, as agreed upon. Four months later, I get a letter from a "Collection Agency" that T-Mobile had "sold" my account to them. Not only that, but the account balance listed was the Original T-Mobile balance. No credit for the months of payments I had already paid T-Mobile! Oh, and of course the collection agency would be tacking on "their" collection fees.
The collection agency representative told me they bought my account for the amount T-Mobile listed, and so that's what I owe, and have to pay the collection agency. When I explained to the Agency that I'd already paid hundreds to T-Mobile on the account, and the balance amount they have is incorrect, he didn't care. He told me that nothing would be changed, that T-Mobile no longer owned the account and my calling them wouldn't help.
I phoned T-Mobile anyway, and discussed what had transpired. I asked, what happened to the agreed upon payment plan arrangements with T-Mobile. I was switched from department to department, before getting an answer to my question. A T-Mobile Representative then apologized, for "their error." She acknowledged the payments I had made. I was told that the T-Mobile Representative, who set up the $100 a month payment arrangements with me, didn't enter the payment arrangement information in the computer correctly. Are you kidding me?! Again, I was apologized to, but told the matter was no longer under T-Mobile control. They sold my account to the collection agency and can't reverse that action, even though they admitted it was their error.
I explained to the T-Mobile people, that I have no problem continuing monthly payments to T-Mobile for the remaining balance. Payment arrangements which were made in good faith with T-Mobile, and that I had been paying. It's not my fault for T-Mobile's error, nor their selling my account. I was not about to make payments to a collection agency because of T-Mobile's error in handling my account. Nor did I feel I should have to pay additional what I'd already paid, nor should I have to pay collection add on fees.
The T-Mobile Representative who failed to enter the agreed upon payment arrangements should be penalized, not me.
T-Mobile told me, that they appreciate my being a good customer, and welcome me to return as a customer. Thanks, but no thanks. If I ever decide to get another cellphone service, I'll go with a No Contract one. That, and get any account changes in writing. Gone are the days you can trust a person to do their job and do it right.
Posted by JEAN
I AM VERY DISPLEASED WITH T-MOBILE. I PURCHASED A NEW PHONE CALLED A ERRICSON AND THEY REPLACED THIS PHONE TWICE WITH A REMANUFACTURED ONE AND ALL OF THEM DID NOT WORK TO LONG. NOW WE HAVE A NEW CONTRACT ON A SAMSUNG AND THE BATTER KEEPS GOING DEAD AND THE HEAD SET AS THEY CALL IT ONE OF THE BUDS DOE NOT WORK AFTER ONLY 30 DAYS. THIS IS REALLY TERRIBLE AND ALL I READ IS BAD THINGS.
Posted by W. Vo
I just got the final bill for 1,150.00 for 4 phones line fees even the 4th line I just open later without phone, before I cancel, I did call too many times because no signal, for full 1 year I can not use the internet (no signal), later I lost a lot of business call due to signal bad, I send them letter that I willing to pay for last month service and 1/2 of E.T.F for 3 phone, they refused, so I send complaint to FCC and them. will not pay for the F***** bad business.
Posted by Suzanne Cline
I had been a customer of t-mobile since 2007. Never had a problem until this year. In Feb 2012 I made a cash payment on the 8th. At the end of the month they went into my bank account and tried to take out unauthorized monies (my bill was paid up to date). This caused me 2 NSF's, one for their transaction and one for a check that was authorized. When contacting them they wanted me to fax paperwork to them to prove this. One week later I checked my bank account again and instead of rectifying the previous NSF's, they did it again. Now I am charged NSF's 2 more time. I am on a fixed income and I only transfer money to my account to cover a bill I have authorized. I then spent the next 1 1/2 months on the phone with the unintelligent customer service and then faxing info without any return from them. I told them I would not pay another bill until I heard back. Never did. Finally sent all recently faxed info and a letter to their corp. office (return receipt). The next thing I get is a letter stating that they supposedly looked over the info, investigated and determined that it was identity theft and I needed to check on my account. I looked at my bank, no other activity and how stupid do they think I am to think that someone would steal my account info, to authorized a bill payment on my own phone account. I continued to try and get them to arbitrate or mediate with me knowing if I could just get them to listen they would see. Yea RIGHT!! Their next step was to suspend my phones in order to get me to pay. I transferred my numbers but now I am being harassed by DCI, diversified consultants incorporated. They call night and day. They try to pass themselves off as mediators but are nothing but a 2 bit collection company and now are trying to tell me my bill is $1350. I get nothing from t-mobile but harassing phone calls, no apology. I went with another carrier the day they suspended my lines (excellent service by the way). T-mobile says that I owe for the 1 1/2 months I continued to fight with them, plus termination fees x2(they terminated me) and any and all else. This company is a fraud, all I wanted was an acknowledgement but now I just want to be left alone. Anyone up for a fight let me know.
Posted by Doug Scott
I have been a customer of T-Mobile since 2003, but as of May 2012 that came to an abrupt halt. For 3 months in a row I was being billed for messaging charges that never occurred. I had 500 free messages per month and never even came close to reaching that amount. Every time I got the bill I had to call them and deal with it. They credited my account back each time, however, they also told me that it would never ever happen again, that the issue had been resolved. After the 3rd time of going through this and being "assured" the problem had been fixed, I said screw it. Off to Verizon I went and has that been a dream come true. What a difference in service. Then came the final bill from T-Mobile. As I expected, they wanted to charge me the $200 early termination fee. I called them and advised them that I did feel I owed that since I made 3 "good faith efforts" to resolve the problem......all to no avail. Oh, there was also a charge for excess messaging in my final bill. I told them I felt they had failed to hold up their end of the contractual agreement. I ended up filing a complaint with customerservice in Albuquerque and the FCC. I was contacted by the Office of the President - Executive Response and asked to call this particular person regarding the FCC complaint. I called and left her a message to return my call. Got another email asking me to call............again, I called and left a message for her to call me. She never did. Then I get an email on July 2, 2012 telling me this is the last time she will contact me, to contact her. So, I write up a complaint to her supervisor and fax it over there on the morning of July 3, 2012 asking why she can't return my calls. Never heard a word until this morning when T-Mobile collections called me wanting their $200.00. I called customer service and they told me that a determination had been made on July 2, 2012, that I owed the ETF. The same day I got this girls 3rd email at 6:10PM my time!!! Unbelievable.......I have paid the ETF, but am pursuing measures through the AG Office in Texas and Washington State. Be advised that a class action lawsuit was filed against T-Mobile back in 2007-2009 for this very type of thing - customers who made good faith efforts to have an issue corrected and T-mobile failed to do their part. So they, like me, walked away from T-Mobile to another cellular service. T-Mobile LOST that suit and SETTLED!!! Debbie Milliron VS T-Mobile USA
Posted by scott kirby
t mobile was chargin me 9 dollars and 99 cents per month for premium services I never requested those services and ask them to never charge my phone again for another company services. they promised me that will never happen again, 3 months later they started charging me the $9.99. I did not check my bill for 8 or 9 months and then I checked it and I caught the mistake where they were bill in me again for this service. so I called supposely customer service which I don't think they know what that is, to make them aware what they're doing is illegal when I have ask for those service to never be charged on my account. t mobile said it was mobi tv billing me those charges. I call mobi tv and they tell me that it is t mobile charge in me those charges.... I don't care how you look at it it is illegal illegal illegal.... they probably have the government in their pockets because nobody seems to be taken any charges against these business practices.
Posted by Hong
Back in Feb. 2012, I signed up for a hotspot wireless broadband promotion for $29.99/month. After I got home I realized the contract was for 2 years and not as stated on the promotion that I saw in store with the no contract sign. Making it more frustrating, instead of $29.99/month, I'm being charged for $39.99/month. I called and spoke to T-mobile customer service and explained the problem but they said they cannot help. They informed me to talk to the store manager. After several attempts to call store manager, left several messages but no response. I decided to drive up there to speak to him directly (drove 4x up there with gas being so high). Finally, met the store manager and he said he will fix everything but ended up not and instead signed me up for my phones plan another 2 years contract which i did not approved. I went back again to see him about this problem, this time he assured me that everything has been fixed and told me not to worry. Now, im still recieving $39.99/month and an additional $5/month for the broadband which should be free. I dont want to waste my gas again and go through all this nonsense. Gosh, what can i do? They are trying to rip me off every penny.
Posted by Alaina
I had a contract with T-mobile which expired in February 2012. Knowing that my contract has expired some time ago I changed provider to ATT in July. Today I received my final bill that shows $50 termination fee. I called CS and according to the lady it shows contract expires in July 2012. Although I know for sure that my contract expired back in February. I asked the lady to go back and check when was the last time I upgraded (ie purchased a new phone) with them which was supposed to be February of 2010. The lady stated there is no way to go back and check the history because my account is cancelled. I cannot check it online since my account is deactivated on their website. She instructed me to send a letter to their Customer relationship department which can ONLY be contacted by mail and they would get back to me. All termination fee refunds have to be done through this department. There is no email address, no phone number, no website address for that department. They make it impossible to get your money back they wrongfully charged. This is called FRAUD. I am beyond frustrated.
Posted by p spaulding
I have been a customer of t mobile for Very long too, and yes sir i paid around five hundred dollars for three lines and what's very entertaining is that my unlimited is very limited i would like to get my money the amount that i've been overpaid.
Posted by Amber
I signed a 2 year contract March 5, 2010 for two lines meaning my 2 years was up March 5, 2010. A couple of weeks ago I contacted them to cancel one line and was advised I would have a $100.00 early termination fee. I explained my contract was up March 5th at which time the csr told me that my daughter who was a minor went into a store and got a new phone/phone number and "extended" the contract. I explained she was a minor and had no authority nor legality to negotiate any sort of contract. He gave me the dispute e-mail address so I disputed. I received a response that said I went into the store and I got a new phone etc. It's funny how the csr I spoke with new it was not me yet the person who answered the dispute was insisting it was me. I have had the same number the whole time. Needless to say they denied the dispute and are billing me the $100.00 which I will not pay and will continue to dispute the legality of it even if an attorney is necessary. These cell phone companies are out of line and I think T-Mobile is the worst.
Posted by melissa
I called customer service technical support on 3/18/2012 due to issue with the new cell phone i purchased on 3/2/2012,. The phone did not want to turn on i was given a difficult time in ordering a replacement. I was first told that I would have to mail the phone to an address in Texas by UPS. I would have to pay for the shipment out of pocket and once I had the tracking number I was told my new phone would be sent out. Finally I was able to have the rep agree to do a warranty replacement. I might be given a refurbished phone which I agreed to and was promised the replacement phone would be delivered by the end of the next business day which would be 3/19/2012. I logged onto the website and noticed the tracking number was in-valid I contacted customer service again and was told the phone would arrive on 3/20/12 this is not what I was told. I held for an hour to speak with a supervisor who then informed me i would have been charged a $5.00 fee for the replacement but for being a customer it would be waived but the phone would arrived between today and 3/21/12. Again i was given different information. When i expressed my frustration his response was to transfer me to disconnection dept where the call was dropped. I called back but at this point was too tired to continue i just confirmed that the phone hopefully will arrive tomorrow 3/20/12
Posted by Belen Levya
I purchased a new phone and signed a two year contract 12/31/10. I call T-mobile November 2011 to confirm contract expiration date and was told 12/31/2011. I waited a couple of months on Feb 6 2012 I ported my number to another provider i know I was going to get another bill. I thought the bill was going to be prorated for the 0 days of use. To my surprise my bill was for one month of service plus an ETF of $50.00. I called customer service and was told i am being billed the ETF because I purchased my phone in March of 2010 and that I cancelled my contract. I was being billed a full month because I cancelled the account without notifying them. I know phone providers will charge the full ETF if you cancel 1 day prior to cancellation so this is a bunch of ****.
Posted by Ronny
I signed up for a 2 year contract receiving 2 new phones. We have had an extreme amount of problems using these phones. They keep shutting off with full battery's and will not power back on. They also freeze and won't unfreeze without having to take the battery out. They drop calls all the time. The bluetooth will only work when it wants to. When we brought up these issues with team mobile they tried a restart on both the phones. And told us to wait 3 days to see if they work. When this didn't work they sent us new phones of the same model making us pay the shipping even though it is supposed to be covered by the warranty. When we got these phones the right away started having the same problems. We addressed team mobile with these problems. We also did a consumer report on them and found out that nearly all of these phones are having these problems. We requested to get new phones instead of these ones that won't work. The then told us we would have to pay 18 dollars each line for a update and 40 each new phone and they cost about 50 less than are phones. These phones are free with contract. We should not have to pay for phones that work when we already bought 2 new phones. They need to replace them for free. We want to pick out a new phone that is also free with contract.
We would like 2 new phones that are free with contract or be let out of the contract. We asked team mobile to let us out of our contract with out a fee considering that we are hardly able to use our plan. They want 200 a line to get out of the contract. If anything they should pay us for having to go threw all these issues. We have been hung up on and treated poorly.
We just need new phones that are free with contract or out of our contract compleatly with no fee.
Posted by JASMINE SMITH
I HAD A "MONTH TO MONTH" PHONE PLAN THAT WAS ABLE TO BE CANCELED AT ANY GIVEN TIME. I CALLED AND COMPLAINED MANY TIMES ABOUT THE SERVICE AND THE FACT THAT THEY WOULDN'T UPDATE BILLING AND WOULD STILL DISCONNECT OUR LINE. THEY WERE NOT HELPFUL SO I CANCELED THE SERVICE. THEY WERE FINE WITH IT AND NEVER SAID ANYTHING ABOUT A FEE. YEARS LATER, I HAVE A
$199.99 FEE ON MY CREDIT REPORT! WHEN I CONTACTED T MOBILE IN REGARDS TO THE FEE THEY TOLD ME THAT I HAD SOME KIND OF ACCOUNT THAT HAD AN EARLY TERMINATION FEE AND THAT IT HAD A CONTRACT. I HAVE ASKED T MOBILE MANY TIMES SINCE THEN TO PRODUCE THE "CONTRACT" THAT I HAVE SIGNED.THE REPRESENTATIVE SAID THAT THEY DO NOT HAVE ONE AND THAT THEY DON'T KEEP THEM. OF COURSE, I HAVE A RIGHT TO KNOW WHAT I HAVE "SIGNED" AND EXPLAINED THAT I KNOW THAT I AM ENTITLED TO THE INFORMATION THAT I WAS REQUESTING. THE REP THEN ADVISED ME TO CONTACT A COLLECTOR THAT HAS THE ACCOUNT AND NOT TO EXPECT FOR THEM TO PRODUCE A COPY OF THE CONTRACT.
Posted by John Tam
I have complaint to T-Mobile for I cannot use the Internet on this 4G phone since day 1. I have a 2 year contract in which I have 1 year left. I have called them several times & they told me they cannot drop the plan for I signed the two year contract. I cannot use the internet and I am stuck with the bill now for 1 year.
I think T-mobile is not treating their customers right.
Posted by Christine
I too have had majors problems with T-Mobile too who is up for a class action law suit?? I am still being charged for services that I cancelled in November.
Posted by Deepak
EARLY TERMINATION FEE FOR NO SIGNAL?
I will not recommend T-mobile to any of my friends/groups.
I have cancelled my service only 3 months before my 2 year contract period ended and the reason being no T-MOBILE SIGNAL in my office.
I called up T-mobile multiple times and only wasted my time
Brainless Support representatives asking to PAY FINE FOR NOT PROVIDING GOODS & SERVICES ?
Will never opt to T-mobile ever again.
Posted by BF
T-mobile is the worse company ever. It has the worse customer service ever. All these over charges consumers are getting is to show that T-Mobile is a profitable company in the stock market and AT&T who is in the process of buying T-Mobile. The intent of T-Mobile is to make as much money as possible from the backs of their consumers so AT&T can give them the biggest offer for their company. When a company reflects strong profitability, sustainability, meaning that consumers are happy and won't cancel their contracts or force by any means not being able to cancel their contracts in this case. AT&T would have to pay out big money for a profitable company on paper. The reality is T-Mobile will not stand if it continues it's FRAUDULENT practices. For example I was charged $9.99 dollars for a closed account after I transferred to AT&T. I was also charged $800.00 after I canceled my account with T-Mobile after numerous attempts to change my plan, because my bills were always in the $300 to $800 dollars. So now they think to punishing me by charging me the early termination fee $200 x 4 = $800.00 dollars. I told T-Mobile that I was not going to pay it, because their customer service representatives lied, and their systems are set up so consumers can't change their plans. They didn't care they said I entered a contract and that I must pay. I told them we entered a contract and T-Mobile breached the contract by failing to provide goods and service promised to me when I signed. It always shuts them up when I say that. They cancelled all access to my bill, and since I got ebill I don't have hard copy of my bills. Bottom line... This is a MARKETABLE SCAM in the highest degree! Presently, since I didn't pay I am being harassed everyday by a T-Mobile Customer service representative threatening that a Collection agency will come after me. I told them if they call tomorrow my answer is the same. They have called me over ten times within a month period. That's the most attention I ever got from T-Mobile. The lady told me they can't stop the calls. There must be away to stop this harassment. Can anyone give me some guidance on stopping T-Mobile from trying to steal my money and harassing me about it like I really owe it to them?
Posted by RG
my husband and i always paid our bill on time with t mobile, never missing a payment. we went to a kiosk and my husband decided he would get me a new blackberry,and upgrade from my other phone which i very much enjoyed. after we bought the blackberry, they told us that it came with a free phone line, which was great and we gave to my parents(turns out, they were actually charging us for it all along). one month, out of nowhere the bill went up to over 300 dollars, i looked over the bill many times, (they dont make a lot of sense) and just decided we would pay the bill with no issues. i paid it, but when the next bill came, it was a whopping 500 dollars...OUT OF NOWHERE. we got angry bc they cut our phones off but kept charging us. the bill eventually got up to about 678, which i have been paying off in large chunks twice a month. i got the bill in the mail today and it went up to 858. i had originally paid it down to 325 ( i planned to pay the balance to zero in a few days) i am still shaking from anger after looking at it. they charged us 200 dollars per phone line without even telling us they were going to cancel us. I HATE TMOBILE. HATEEEEE them. they are awful and i will never ever sign another contract with anyone again so we can avoid this. i am now with virgin mobile and i only pay 55 a month (no contract) for unlimited talk,text and internet. no surprise charges. F*** YOU TMOBILE.
Posted by bryan
Its funny. I listen to all your scenarios and want to state. I've had service with them for a long time
I've always paid my bill on time and never had a restore fee.. most of the problems "you people" have is ur own fault. U brk a contract u pay a fee. If u thinking ur Gina move to an area without service don't sign a 2 yr contract to begin with. That's common sense. U only get a restore fee if u don't pay ur bills on time. Again common sense. Point being if I sighing a contract with any company. I'm Gina take the time to consider those next 2 years first. (Hey rob? Why'd u keep entering your CC number if it wasn't working..durrrrrr. and OMG they charge extra if u go over the alloted minutes u pay for. Hmm go figure. If u have 1000 its ur own responsibility to watch what u use. If its not enough pay for more.. one thing to say to all of u. Tmob is a business not a charity. There is no such thing as a free lunch.
Posted by Jose Angara
Activation fee on my 4 lines. Charges were made after 2 months of billing. I was promised by their customer representative that I will not be charged of activation fees if I abide to make an initial payment, which I did.
I will tell my friends and relatives about this SCAM.
Watch out consumers. Boycott T Mobile!
Posted by t hall
TMobile is a rip off, they keep telling my i have a past due balance and they wait until an entire year passes and decides to turn off my outgoing calls...so every so often i have to go back and make a double payment. i thought that this
error had past and then it happened. i payed every bill from jan to oct and then at the end of oct they tell me i owe more money which would make me pay $400 in one month. so i call and ask why and the csr tells me well you hade a past due balance since sept the year before... I say you mean to tell me that you would wait 13 months before telling me I need to pay my past due balance....? no way !!!!!
i'm ready to get a lawyer who is with me????
Posted by John
yes, I think I have to do something too..
I called T-mobile to suspend my phone while I am out of country.. while I come back, and called to reconnected my service.. they told me that there is no my records.. and ask me call collection agent.. so i called them.. and all they say.. is how will you pay for the termination fee.. I told them.. it is not my fault, but they simply say there is no record on my call in their system. if there is any group action against them, I would most likely to join as well.
Posted by N. Maxwell
T-Mobile is trying to screw me as well. I won't go into detail because it's basically what many of you have experienced. In short, they cannot provide coverage in my area, after almost an entire year of allowing them to try and fix the problem, I canceled the contract. Now, they want to charge me the $200 termination fee. I'm ready to start a class action lawsuit. Who's with me?
Posted by Tina Armstrong
I called Tmobile on 9/26/2011 to see when my contract was up because I knew it was coming to an end in 2012 since I have had it since 2010. They told me my contract was up in 2013 because they extended my contract because the plan I had back in 2010 is no longer available. I asked them to take off the extension they added since it was them that changed the contract and not me and they refused so I asked them to cancel my service that very same day. They ignored my request. I then noticed that that same day they had removed features from my phone then added another again without my approval so I called again on 9/27/2011 to ask what this was. They said that the 30 dollar data plan I had has expired and so they changed me to the 20 dollar data plan which would knock 10 dollars off my current bill which still had the 30 dollar plan listed. Then I reminded them that I had called on 9/26/2011 to cancel my services and again they ignored my request. I called back again today to ask them how long it takes to cancel my services since it was still turned on . I told them I had called both days to cancel and they finally transferred me to someone they said that did cancellations. As soon as It went to her it stated that everything was being recorded. I began to speak to her and told her i had tried to cancel since the 26th and then told her I was recording . She told me that tmobile has a policy that the employees are not allowed to speak to customers if they are recording what they say. Then I said "does this mean you refuse to cancel " then she hung up on me. So I called back again and it said my services was only suspended not cancelled which means that I can not use any servcies on the phone but I will still be billed anyways. I spoke to a man and told him I got hung up not mentioning yet about recording just yet. Then he said he sees that my account is not listed as being cancelled but only as suspended. He informed me that he would change it to cancelled right away. Which he did and I printed out the paper that showed on the website events showing they cancelled services today. I never told him i was recording. Then he transferred me to someone else and I asked the man if my account was cancelled and he said yes it is cancelled as of today then I mentioned that i was recording and he seemed panicky and then chanegd his story saying that he cant cancel until next month when this current cycle is over with. I printed out one paper that shows where the one guy cancelled my services and it says the services will be in effect on 10/14/2011 and then it shows right after that where they change it from an account cancellation to an account suspension that says " this line has been suspended for seasonal services for this line will be restored on 10/14/2011" . Right now I have two different bills for this month. These people are con artists. on their facebook page they are deleting comments people put up telling off on them and blocking people. They have an employee on there pretending to be a satisfied customer but the complaints keep rolling in. If you look at the BBB there are THOUSANDS of complaints there too rolling in every day. These people need to have their butts sued!!!
Posted by David
We could totally start a "t-mobile screwed me" dating site here. Lets refocus all that anger energy into something more... productive.
Posted by fghg
t-mobile is the worst service plus their restoration fee $20 per line is f....k up.
Posted by LOUNA FRENOT
You guys are right, Tmobile is suck. I have been a customer since 2003, I have everything about it but my husband refused to leave. He does not pay attention to the bill. Just today, I checked my last two month bills and found an $80 restoration fee, $20/line. However, my phone was never disconnected. My bill was due on 7/10/11, I paid on 7/11/11, which is when I always pay my bills. After spending an hour with their CSR, my blood pressure when 190/101. They said that they now charge for partial disconnection=you can't make call but you can receive. Something new that no customer is aware of. They also sent me to collection while I am a customer, saying that I added a 3rd line that was never activated. I spent months calling about it and when they couldn't give me an answer, the supervisor told me that the kiosk at the mall did something wrong but nothing they can do about it. I have a $400 bill for a line that I did not add.
Posted by Robert Lugo
When I moved to a different location in NY, I found out that I was unable to get any T-Mobile coverage service at all. I called T-Mobile customer service and told them I needed to cancel my service because where I moved to there was no T-Mobile coverage. I was advised that there would be a cancellation fee of $200 dollars for early termination. But they offered me an alternative to save money.
They said that I had another five months left on my contract till my termination date. They were offering me just $20 dollars a month for voice with 350 anytime minutes. I agreed to this because, hey! that's $100 savings. Needless to say once my next bill showed up, all these savings and agreements were lies.
Their customer service staff is a joke. I have tried to have them review supposedly their recorded session when I called to this agreement, no help or consideration. Now they are telling me that I owe them $227.12 plus $50.00 for termination fee, plus partial usage which I have not used since April....nada...nothing...
People the " T" stands for TERRIBLE!
Posted by Katie
I just started out with tmobile a few months ago and I was on a 3,000 minute plan with "unlimited" everything else I was told. So the representative told me before taxes my total was going to be 119.99 which I was cool with because it's a family plan for my brother and myself. Well the bill rolls around at the end of the first month and the total is 160. I called them and they explained that the rep at the store made an error and they were sorry but I still had to pay the 160 and they couldnt adjust the bill. So after that I decided well then I'm gonna have to downgrade then, so I changed my family plan to 1,000 shared minutes and "unlimited" everything else according to the rep on the phone. I kept keeping track of my bill through my phone and online and when the next bill rolled around it was 195 freaking dollars! I asked how on earth it was that much when I downgraded and they said there was a fee for changing my plan so close to the due date of my previous bill. So of course I had to pay it but I was assured that with my new downgraded plan, my bill would be 115 before taxes...so my new bill is now viewable and is 163. But on my online statement it only showed my balance and not where those other charges went. I chatted online with I dunno how many reps until one told me to check it again and presto its magically showing up. Then apparently there was a charge on my bill every month for mobitv for 9.99 that apparently the other reps didnt notice even though I asked them several times to tell me of other charges that I didn't notice on my account I even asked them to check if anything was downloaded for sure since I share the plan...I thought maybe it was my brother. So yeah basically they told me to contact mobitv support because tmobile wasnt allowed to issue a refund for the charges incurred for that application. So I contact them and what do you know...they have nothing to do with charges for the app. Tmobile is the one responsible for handling refunds and cancellation of that app because they are the ones who charge people for it. So I get back to them and then they tell me oh I can fix it NOW. However...even though it wasn't my fault that the site was having problems showing my bill...they said I still had to pay the 163...even though the payment isnt due until the 27th...they couldnt take off 10 freaking dollars and supposedly it'll be deducted from my next bill. But let's just see wtf happens because it's something new every month and they just bullsh** you to buy time for themselves so youre stuck still paying for ridiculous stuff. I hate Tmobile and I'm stuck with them for 2 effin years. I'm also not having luck right now and my pay is minimal now and I'm not making what I once was. I dunno what to do.
Posted by Jason Nally
this past spring i got a promotion at work, i started using my phone way more but had the unlimited plan so it should not have made a diff. but boy was i wrong, the data sending started slowing down, loading internet pages went from seconds to literally minutes and b4 it eventually completely stopped loading pages took up to 13 minutes one time to load the tmobile home page website. text messages were a must with my job and those also began only sending maybe 1 out of every 4 went through, always just said sending but never sent. i started calling in to talk to reps, talked to several techs and noone could tell me anything good i was hung up on three times in one week when supposibly being put on hold for a transfer to a new tech or rep. after over a month of this game i got fed up it started to effect my ability to do my job, one day i finally got ahold of a younger rep guy. i stayed calm and i explained as simple and easy what was going on. he then was patient and nice to me and even said "im going to let you in on a bit of inside information" he told me that he was blown away that nobody had told me to go to the store and get the updated and new style sim card that fixed internet issues with phones like mine and similar android phones. i was paying almost 100 a month, he was a cool rep and he even called me back at exactly 6pm when i told him to which gave me time to go to a tmobile store and get the new sim card. he called and even then made my day and gave me a 69. credit to my account for 3 months worth of data troubles he said. i was able to send text messages and the internet loaded up quick. BUT THEN I REALIZED WHAT THE NEW BIGGER ISSUE WAS i got home and because i had been dealing with so many techs one had me wipe out my phone back to default factory settings wiped out all my apps everything. so after the credit and got home i go to the Marketplace to reget all my important aps for work mms and several other important specific for my job, the market would not download any app after pressing the ok accept i got an error message saying the item could not be downloaded try again. this began the big struggle. I spent all of June trying to get reps and techs to figure out what went wrong and how to fix this. i almost lost my job because i struggled to do my job properly. at the end of june i was told after literally 15 phone calls during the month that i could sign a new 2year contract and they would give me a 50 credit but only if i resigned, they new i was on my way out. finally i got another honest rep who told me straight up again " there has been an ongoing issue since january that only effects very few certain people, its not a phone hardware issue its with the network, and that there was absolutly nothing i could do but wait until the issue got fixed, but this would mean that i would continue to pay the 100 a month of which half was for services that were not available and i couldnt downgrade without breaking contract, or i could resign which they tried so hard to get me to do. finally i decided i would spend more and loose out on everything i needed a good phone for if i stayed and that switching companys would save me money and i would get services i paid for it was worth paying the termination fee instead of waiting three months and paying for broken services. now i got my final bill and there is almost 100. worth of charges that noone yet can explain i was told the rep had to call me back because a super had to revise my account whats that say. this is ridiculous. this company has had the worst customer service out of any i have ever delt with in my life and from what im learning almost all others feel the same way. i will gladly pay my last month and the 100 for termination but nothing more.. and for all of you that were told you had to pay for the entire last month and that they dont prorate the last month, lie, i have proof that they do prorate the last month so do not let them tell you u have to pay it in full. email me ill prove it for u
Posted by Sandra
I had a contract with T mobile and i found my self force to cancel my contract now i owed $1200. I originally stared my account 12 years ago w T mobile when they were Vstream, I used to work at the airport and I had a great services, compare to other carriers except for as of last year september or october the services was horrible, calls droped comstantly or would go straight to voicemail. To make it worse my boss calls me almost every hour and he gets very irrate if he can't get a hold of me. My boss would just start shouting I need you to be available at al times during working hours. It was very streesfull.
I called t mobile several times my cell phone was troubleshoot many times in different ways and changed three different times in a period of three or four months.
The worse part was that during the month of december I called several times and I was left on hold for 30 to 45 minutes waiting for a representative to answer.
the entiremonth of December I wnet to T mobile stores and their answer was, Yes the volume of calls are higher, but we cannot help you here you need to call the 800 number.
In january one day I get my sons cell which it was a regular cell not a smart phone I use it to call T mobile and I was able to connect right away.
After I mentioned the frustration calling in the morning, afternoon, night to t mobile it was just a well sorry for the trouble but can we get back to why are you calling now.
the cell services was bad and the customer services even worse, not only it sounds like they read a script to help while on the phone or online chat.
They dont even document the calls after calling and trouble shooting my cell phone twice, i was told well i cannot find any records that you have call before so we will need to troubleshot your cell phone before we can move forward.
Posted by Dragan
I have 750 minutes family plan im with t-mobile almost 2 years and me and my wife never spend 750 minutes .
2 months ago i switch from flex pay to even more plan because i whant to buy a tablet .
now they charge me for each minut because i spend them all and they charge me for munutes i spend with my wife on the same line
t-mobile to t-mobile on my online account it say number unavailable and all those numbers coming from my wife.
rebate for tablet which is 100$ they say im not eligible because i need to have easy pay ,nobody told me nothing about easy pay when i go to buy a tablet.
they charge me for some premium service 9.99 and i recently reciving some messages from africa which is 0.20 each.
they also told me my bill is gonna be like 120.00$ its 141.00
this one is gonna be 200.00$
and my question is can anybody do something about this
to stop these "forbs" to suck our blood ?!
Posted by JUSTIN LOMAKO
I know that by the simple virtue of any technology provider requiring contracts and early termination fees is a total scam,
METRO does not do contracts like T-MOBILE, SPRINT, AT&T etc.
If T-MOBILE was as great as they claim themselves to be then they would not need to even rely upon any contracts at all with their customers.
Any consumer technology contract should be held to be illegal based upon hidden problems with the equipment and/or service.
It is virtually impossible to sue an overseas company and at the same time we allow them to do business here.
A person that has a cell phone contract can move to an area that has poor coverage or find the company and service to be substandard.
T-MOBILE is nothing more than a scam and all their phones are cheap crap that only an idiot would ever pay more than $20.00 for.
A $500 phone is not likely to make you the $500 back based upon the phone it's self.
Posted by julie
I was a customer of TMobile for approximately 10 years. Recently switched providers knowing my contract ended Jan. 2011, however, TMobile is trying to claim I "verbally" extended the contract. I have spoken to a dozen TMobile associates and written letters to the CEO of Tmobile. They refuse to remove the inaccurate early termination fee and they refuse to play the recording they alleged to have where I verbally extended the contract. The following associates confirm they have no obligation to prove I verbally agreed to this charge: Liz #12467640 (employee ID #), Tom M #8474339, Sarah N. #8474274. I find the actions on TMobile unethical and against public policy. They are threatening to send me to collections for a charge they refuse to support. I am so disapointed and amazed this company fails to recognize the loyalty and money they received from me for 10 years being their customer and the "punishment" they show once I left.
Posted by margaret
t-mobil is a dishonest underhanded co. I have been with them for 11 years and they will not bend. my contract was up so i stayed with them on a month to month base always paying my bill. I had a plan for only 1,000min for 39'99 dollars. I went over 100 min. and they charged me 63 dollars more and would not give any grace. I had just lost my job and there was no grace no compassion just a continuious hassle every time I called. they turned my phone off on july 5 2011 and Immediatly went to a cheaper phone co. and they are now trying to charge me for the whole month. I am angry that I have been treated with such indignity after being with this co. for 11 years. margaret.
Posted by gail
t mobile granted me free 411 as most (all) compainies do with doctor documentation for cetain disabled people/w/specific conditions...now they are not honoring it after few months. i have gone thru much with them...i did not sign a new comntract-too sick to change phones/ contacts etc. i need to get ut as they WILL NOT ADMIT THEY HAVE FREE 411 ANY LONGER, CRAZY MESS-CALLED CORPOATE. CANNOT PAY 250 PLUS 200 DUMP THEM FEE, I HAVE HAD BILLING PROBS WITH THEM MONTHLY SIBCE 2008, IT IS EXHAUSTING, STRESSOR. NOW THIS IS CRUEL. I DON'T WANT MY CREDIT RUINED. I CALLED ATO AND GOT A MEDIATOR N MA BUT HE SAYS THEY SUCK. what can i do to ensure credit co's know why i will not cannot pay. I have a few months where they credited off the calls, i have the fax number.name/letter it was sent to. help!!!!!
Posted by myra mcnear
i have been having problems with my t mobile phone. I call in just about every other week with the same problem. For almost 2 years they had me change phone and my sims card. Up intil today they keep saying that I was the only one in my area that had the problems that I do. I have been asking them to not charge me the $200 disconnect fee since they can not fix the problem. They refuse to do so. I have to almost 2 months without a phone because of their network problems. Today when i found out that they do not know if or when the problem with be fix. I ask again to have the phone turn off with the fee. And I was told that i still have to pay and I need to give them time to fix the problem. I told them they had 2 years already and did nothing and was told that it was not their problem.
Posted by Robert Savery
I made several attempts to purchase contract and phones online with TMobile, none of which were finalized. I had at least 8 preauthorizations against my checking account totaling almost $1,000. This has caused quite a mess to say the least. Now 48 hours later, these preauthorizations are still there. Is this not fraud? Unbelievable.
Posted by JOHNNY G
I was told by the t-mobile sells person that my monthly bill would be around $120.00 HA! it was $180.00 WTF! ..they are liers and will anything to hook you just like the comercial states on t.v. they are crooks stealing from the hard working american.im not paying them a dime let them charge me what ever the heck they want.Im in the credit repairing business any way I'l just wipe it out .stay away from them they will rip inn a new one on you.
Posted by John Finn
What a bad company, I payed my monthly payment online which did not go through for some unknown reason. On my payment history it said it was paid . when I recieved my next mo. bill it was it was for last mo. and the new payment. When I called customer service questioning the bill they explained to me the previous payment "bounced" because of an incorrect routing number. Fine, my mistake even though my payment history said t was and no mention on the new bill. Now for the kicker, when I tried to pay the total bill they refused payment from the checking account because of a "policy" of not taking a payment from a checking account that "bounced" a check . When I explained the problem it was basically"tuff shit"When I told them I was unhappy with their attitude I was going to cancel my service,their policy was $200 penalty for breaking the contract! So now I am locked in with these assh***s or another year. STAY CLEAR OF THIS COMPANY! RIPPOFFS!!! By the way I never missed payment in my life and have a credit rating of 825
Posted by julia wright
I have been with suncom/t-mobile for 11 years.meaning i was with suncom before the devil (t-mobile) took over i was grandfather in with them but still using my suncom plan and payements which was around 203.00 a month for four phones unlimted talk and text so even after tmobile took over 2years or so i was still under the same plan even after many many attempts from different customer care agents trying to get me to go straight t-mobile and i would say no your plan is higher than the one im on well on november 5 an agent name peter promise me you can find me a beter plan a new phone on t-mobile for about 2 less than what iam paying and i told him many have tried but couldn't do so well he find some way he says because im such a loyal customer i could get the break well i was not so quick to jump because i have been told if i let my plan go i can't get it back so i talk to him about 2 or 3 hours making sure my bill would not rise he assured me it would not now its jan 2011 my bill is 265.79 and the raise has noting to do with any over charges im a single parents and every dime has to be counted for that was the reason for staying like i had for so long they seem to me try to make you pay an early fee with beening so unreasonable
Posted by John De Moss
I recently closed my service with T-Mobile after several months filing complaints about the service coverage inside buildings and my home. I went with another carrier and now have excellent coverage everywhere I go. The only thing I received from T-Mobile was an apology and them telling me that their coverage was not good in buidlings in my area. I received my final billing today and they are charging me a contract termination fee of $200.00, which was expected, but they are also charging me a full month of service because I went over my monthly charge date by 4 days. I called them and they told me that it says in my contract that I am required to pay for the entire month if I cancel my service after the billing cycle. Give me a break! I will be sending this out to everyone I can. What a FRAUD!
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