• Lynn April 23, 2012 at 8:35 am

    My friend had a dog groomed at PetSmart. When she picked her up she was lethargic and coughed a lot. She became so alarmed with the little dogs actions that she took her to a vet. The vet examined her and discovered her trachea was damaged. The vet told her to ask PetSmart if the dog had fallen off the grooming table. They told her yes she had. My friend threatened to sue them but they paid the vet bill and gave her back the cost of the grooming if she would drop the matter. She did, but never took her dog there again, thank God.

  • dog grooming newport June 26, 2012 at 1:40 pm

    Pretty weird when a company goes ahead and cremates your dog for you :/ Poor couple, hopefully no more dogs are hurt

  • Glenn September 16, 2013 at 8:42 am

    Here is my experience at Banfield:

    I took my kitten in yesterday in an emergency he suddenly became sick and my regular vet was closed for the day. The first thing I found out about these Banfield people is they are disgustingly predatory and actually prey upon people with pets in distress. First they charged me 40.00 for just visiting the office (visiting the office!!). Then they wanted to do a blood test on him that cost 175.00 dollars for information they could find out much cheaper. Never have I seen such outrageous fees anywhere in my life.

    The second thing I learned is they are incompetent when it comes to reading and dealing with people. It turned out my kitten, who has always been indoors, tested positive for the virus FIV. This killed me especially as this little kitten chose me and has been more like a buddy and a funny roommate than a kitten. I know I said I wanted to die, but they could have checked and made sure what I meant. I felt I had failed my little friend, and it crushed me. But they didn't check, they didn't ask if I was ok, nothing like that. Instead, they snatched the kitten away from me and lied to me, saying they were going to clean him up. Unknown to me, they were calling the police while I waited! Yes, called the police who proceeded to haul me away in front of an entire store full of people. These disgusting vermin (Banfield) had the audacity earlier to not take the kitten's temperature because they said they didn't want to "stress him out". Gee, ya think maybe forcing him to stay in a strange place scared and alone might "stress him out???" But, how silly of me, then they could charge more money to keep him overnight!

    So, as it stands now, I cannot even go to get him. What are they going to do, call the police again? Or just keep him as long as they can so they can get more money? Banfield in Independence, MO, you people are the most disgusting people I have ever had the displeasure of meeting,

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