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200 Women File Class Action Law Suit Against Celebrity Hair Care Product WEN

. By
The National Trial Lawyers More than 200 women in 40 states who used WEN Hair Care have filed a class action law suit against the conditioning hair care system and its creator, celebrity stylist Chaz Dean. The women who joined the class action suit in November 2015 experienced rashes, irritation, hair breakage, and extreme hair loss after using the infomercial-driven product.

Mediation between the parties began just before Christmas 2015, with both sides sitting down in an effort to resolve the claims.

Severe and permanent damage to hair

Chaz Dean gained notoriety due to his high-profile clientele (including model Brooke Shields, singer Alyssa Milano and model Nicollette Sheridan), and built a massive empire around the hair care line he developed: WEN. The women 200 who filed against infomercial giant Guthy-Renker and the brand claim, “Wen products can cause severe and possibly permanent damage to hair, including significant hair loss to the point of visible bald spots, hair breakage, scalp irritation, and rash.”

Left with anything but red carpet-ready hair, the plaintiffs also claim the brand failed to warn consumers of the risks and dangers associated with the products quickly enough once consumers began complaining of the hazards. The plaintiffs further alleged that the brand was more concerned with protecting itself, removing negative reviews on social media instead of addressing them.

The lawsuit is charging WEN (which is based in California) with violating the California false advertising law, violating the Florida Unfair and Deceptive trade Practices Act, negligence and failure to warn among other things. The lawsuit also claims that Guthy-Renker had “knowledge of a material design defect [and did not] disclose and/or warn plaintiff and other consumers that Wen Cleansing Conditioner can and does cause substantial hair loss [and that] Guthy-Renker concealed customers’ comments concerning hair loss, by blocking and/or erasing such comments from the WEN Facebook page.”

Years of Complaints

This is not the first year the hair care system has received serious complaints. Wen-related hair loss complaints on consumer websites date back at least five years. The lawsuit provides online reviews, however, showing that user complaints dated back to 2012. One claimed her hair “was healthy, now it’s like straw and brittle.” Another said, “Almost immediately after using the product I noticed huge amounts of hair caught in the drain.” Yet another said, “I can’t leave my house. I’m depressed. WEN hair products is [sic] responsible for my hair loss.”

More recently, complaints have been taken to Facebook and Twitter, and they also pop up in product reviews on sites like Sephora.com and Amazon. Smaller suits with similar claims have also been filed against WEN dating back to 2014.

Despite the allegations, some consumers continue to rave about the WEN product line, which is said to be natural and formulated to improve both the health and appearance of hair. Dean’s high-profile celebrity endorsers have not commented on the subject. Dermatologists agree that the causes of hair loss are hard to pin down specifically and will be difficult to prove in court.

WEN continues to stand by their products and has issued the following statement:

“With well over 10 million WEN products shipped since 2008, our customers’ overwhelmingly positive response to WEN is a testament to the benefits it can deliver for its users. These benefits are reflected in consistently high rankings from independent consumer product sites as well. There is no scientific evidence to support any claim that out hair care products caused anyone to lose their hair. There are many reasons why individuals may lose their hair, all unrelated to WEN. We intend to vigorously contest the allegations made.”


Amy Friedman, a nurse practitioner who lives in Florida and the lead plaintiff in the WEN class action, bought the Sweet Almond Mint WEN Cleansing Conditioner basic kit in January 2015. We have probably all seen the same infomercial Friedman happened upon while late-night channel surfing. Friedman and her team allege that “within two weeks of beginning use of her WEN Cleansing Conditioner, [she] began losing substantial and abnormal amounts of hair [and] the hair loss continued for approximately three more weeks [and she] lost one quarter to one third of the hair on her head.”

The class action suit also points out that the WEN website clearly states “that these results are not typical,” referencing the cleansing conditioner. Friedman and her fellow plaintiffs, then, are asking a relevant question in their filing: “If the results are not typical, what purpose does this information serve, other than to mislead potential consumers into purchasing defendant’s defective product?”

The WEN Cleansing Conditioner Class Action Lawsuit is Amy Friedman v. Guthy-Renker LLC, Case No. 2:14-cv-MRP-AGR, in the U.S. District Court for the Central District of California.

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READER COMMENTS

Posted by

on
Wen made my hair color look great.. I used it everyday.Was told if you are use to using shampoo everyday to do the same with this product over the phone. Then all of a sudden,there were these big balls on the top of my head.They were so painful.They became so bad I was not able to lay down on the back of my head. Dr states I now have cysts. I have tried everything, steriods are the only thing that calms them.You can't take steriods forever. The cysts have to be surgically removed.After the steriods wear off they are back with a vengeance.I also have to ckean my hairbrush daily of all the hair that falls out!! If I would have known WEN would cause this, I would have never used it.

Posted by

on
I lost about 75 percent of my hair texture change dramatically I had huge bald spots I couldn’t even wear extensions because my hair was not long enough anymore to put them in eventually I could put extensions in and I had to wear them for years....So I lived in extensions and hats for years my hair still isn’t the same I don’t know if it ever will be. The emotional effect was devastating I went into a very deep depression over this. I don’t understand how they can still make the WEN product! I have pictures to prove all of the above.

Posted by

on
I began ordering this product over five years ago. It began arriving every month sometimes sooner. I thought it was the best stuff at first and then I noticed my hair began to fall out and I couldn't clip it anywhere because every I put the pins it looked like a bald spot. I spent thousands on hair extensions until I could no longer afford it and now I wear wigs as I let or rather try to let my hair grow out. My hair has always been fine but there was a lot of it now it's just hardly there. I just spent money on Veronique and am praying that helps.

Posted by

on
My hair is falling out yes..in clumps and I have saved the hair. Since the class suit. but I can not get on the website. I guess I need a lawyer.

Posted by

on
my daughter and I ordered wen over the phone after seeing the talk program on tv. pretty soon both our hair starting out by the tons!!! everywhere we brushed it it was all over the place! it got so bad i have to brush my hair over the toilet so i can flush it down instead of vacuming all the time! we also go outside to brush our hair! both my daughter and I have tons of hair and its waist length. I cant even cook food without putting up my hair really good so nobody is pulling my hair out of their mouths at dinner time!!! It"s very very embarrasing to have company over and the pull a long piece of hair out of their mouth like its a clown show when they use scarfs tied together!!! I was sent a email stateing that I was part of the suit, and to download or whatever the word is for that?? anyways i need the long form so I can fill it out because my daughter and I are both still loseing our hair like crazy and were sick of it!!!!! the text that was sent to me has dissappered off my phone so I need someone to send me the paper work or text me with the information again please!! i pray that my hair will stop falling out cause it"s embarrasing and a mess to clean up everytime we brush our hair, which is many times threw the day!!!!!! thank you for listening!!

Posted by

on
I have been-using Wen for about 3 years the whole time I was experiencing irritation thinning hair itching hair loss I spented a lot of money on this product it took 3 years before my best friend hear about the problem on line and told me had I ever heard of the shampoo at the time I was hiding a ball spot behind my ear I had just shampoo that week she probably saved me from losing all my hair when it come out it breaks off at the scalp like you got it shaved off over it years I lost the crown on my hair the front has a bald spot now the itching have not stopped I gave four bottles away as gifts and didn't no about the problem I had to call and tell everyone to stop using it if there hair was falling out like mind I always had long pretty hair I stopped using the Wen product this year I still covering up bald spot and my hair is very thin it use to be thick no one should have to go thought this Ican only hope that since I stop using the product my hair would get back healthy so far in 2 months It hasn't still itching thinning and broke off I was even ashamed to comment about it I hope my comment help someone else the Wen product maker should be force to U.S. warning labels.

Posted by

on
I used this product a few years back. My hair has fallen out like crazy! Never put together it started after using Wen. I have tried everything, seen doctors, numerous supplements, lots of money wasted trying to solve the problem. I always had massively thick hair,,,you could never see my scalp. Now I have scalp showing and still falling out. Contacted Wen after first one made scalp itch and bumpy. They changed the product to another one. Used it for quite a while but stopped. I have seen doctors that say nothing is wrong and they don't know why my hair is falling out and they can't help me.

Posted by

on
Well, another of the same.
First I loved it, then after approximately 6 months, I realized that the hair falling out was not normal at all. I had never had my hair fall out. I saw mass amounts of hair in tub and in the drain. My brush was excessive. It is still falling out hope it stops before I have no hair. My long hair is everywhere I have to vacuum every day still.
Please include me in the class action law suit. They never even reimbursed me for all the auto orders by (Guthey Ranky) they should be ashamed of their automatic reorder. It is impossible.
Thank you for bringing a spot light on this. Thank You Again
Stop them from making women lose their hair.

Posted by

on
My experience started a little over a year ago. All of my life I have had long beautiful naturally curly shiny hair that all of my friends and family envied. That is no longer the case. I have naturally curly hair and now my hair is so brittle, dry and weak it's ridiculous and my curls are now a joke. I had no idea it was Wen that was taking my hair out and changing my texture all together. My hair started coming out in clumps especially when I would wash it in the shower. I mean serious clumps of hair!! Clumps of hair would just be sliding down my legs and I would have to comb it out and detangle with the biggest comb I could find. My hair got so thin I would be scared to wash it or comb it and I definitely would not brush it. My entire strands were coming out from the roots. Also I could just put my hands in my dry hair and hair would just fall out. I could just hear it breaking off when I ran my fingers through it. I could no longer wear it down or straight b/c it was so thin and uneven and the frizz!!! Omg that frizz is unreal! Like everyone else I thought something else was wrong but once I knew everything was fine I started singling out the products I was using and Wen was my only new product I had been using so I stopped. My hair immediately stopped coming out in so many clumps. I would still get the fall out but not as much and it gradually slacked up but was still coming out and my texture was so damaged like I was perming and coloring my hair everyday or something. I then started trying to brush it down to smooth it out and my hair popped right back up with frizz and I have never experienced this before so it's very depressing. Well enough of that so I just decided to cut it all off and did a big chop last month. It is definitely a lot better as far as breakage as it no longer comes out in clumps(probably b/c I don't have enough left). Im using Shea moisture products now to try and get some moisture back but my hair is still crying for help. I have been crying myself ever since all this started and I'm so insecure about my half inch hair that I don't leave the house. My hair has been down my back all my life so to experience this at age 40 is very stressful. I know it's only hair and it will grow back is what people say but in this case I don't feel that is true. It feels like the damage is beyond repair and I have no idea what to even do with my hair now. I just want to shave it all off which won't be much of a difference than the current length but I'm scared. I am not glad to see this has affected so many women but I am glad to know I am not alone.

Posted by

on
Back in August 2015 I begin to see alot of hair loss.I begin to think I was ill.I made an appointment with my doctor, took several blood test all came back negative. Went to my dermatologist complaining about hair loss ,bald spots and sensitive scalp not paying attention to the WEN products I was using because I thought very highly of it. A month ago I continue to use the WEN products and discovered what I've experienced before it was being repeated.still loosing "LOTS"of hair in large patches like before,from roots to end.the complete texture of my hair has changed and remains very thin I'm not happy at all it's very depressing.

Posted by

on
I have bought Wen products for about 5 years and have notice that my hair has been coming out by the handfuls. It has been thinning and thinning so I cut my hair short to my shoulders after 50 years of having it long. Ive never had short hair I just thought I was going threw the change. WHAT A CHANGE I WAS GOING THREW WAS CALLED WEN PRODUCTS THROW THIS CRAP AWAY. The SWEET ALMOND MINT REMOIST INTENSIVE HAIR TREATMENT, THE SIX THIRTEEN CLEANSING TREATMENT, THE WINTER VANILLA MINT CLEANING CONDINTIONER. ALL OF THEM MADE MY HAIR THINNER AND THINNER. MY HAIR WAS DRY AND CUSTOMER SERVICE THERE SAID THAT I NEEDED ALL THEIR PRODUCT TO GET ON BOARD TO GET MY HAIR IN SHAPE. LOL. I HAVE CURLY HAIR WHICH MAKES IT LOOK LIKE I HAVE ALOT OF HAIR BUT WHEN I GET IT WET IT IS KNOW THICKER THAN ONE OF MY THUMBS. THIS REALLY HAS UPSET ME AND NOT HELPED ME IN NO WAY, YOU GUYS SHOULD BE ASHAMED OF YOUR PRODUCT BUT YOU ONLY CARE ABOUT THE MONEY AND NOT AVERAGE PEOPLE LIKE ME THAT ARE JUST TRYING TO GET BUY AND LOOK NICE FOR THEIR HUSBAND AND SELF. IM ASHAMED OF MY HAIR THANK YOU WEN PRODUCTS

Posted by

on
I got the whole product in a set of all the scents. From the home shopping channel QVC. I used it the first time as directed. Noticed the very next day my hair had broke off. I did use it the second time in another scent and noticed my whole head of hair came out from my hair being down passed my shoulder blades to above my eye brows . They is how fast and how much it broke off. I stopped using it immediately. I got a regrowth product and started using it to regrow my hair. After four years it had almost grown back but thin out and bald spots that won't grow back at all. I am so disappointed I lost my hair due to this product and it won't grow back the same. I'm damaged for life.

Posted by

on
So, I had No idea this was happening to other women. I thought it was just me!! I found my hair was course and dry which is the Opposite of the claims as you watch the infomercials. I became a member and didn't know why my hair came out as I combed it. I stopped using it, did not put two and two together until I saw the difference using another brand now. I have a shelve of untouched, unopened bottles. How can I get a refund for all this or join this suit???

Posted by

on
My sister-in-law tried this product for a about a week and gave me a small kit to try out too. I used it for about a week too. We both noticed irritation of our scalps and a burning sensation. No hair loss, thank goodness. Both of us went to our family doctor and a dermatologist. Both of us are in our 50's and no health issues which would cause the problems with were having with the product.
After completely stopping using the product. Both our scalps were back to normal. We both feel very strongly that this product needs to be pulled off of the market. We are both in Canada and give our support to all of those in the lawsuit and are sad that they have had to go through such a terrible experience.

Posted by

on
I have been using wen lavender cleansing conditioner for more than a year i notice about 7 months my hair was coming out in clumps i didn't know what was going on i continue to use wen for 5 months or more before i stop using it and start using something elsa my hair i now growing back. i did recommend to my sister and a friend now i am glad that they did not use it will not recommend.

Posted by

on
I had the same problem as other users of WEN products. I lost handful of my hair on the right side of my head my hair is much thinner than the left side and my head, I used all kinds of conditioner but nothing helps my dried out fine hair I hope they take it off the market.

Posted by

on
I got big ball spot in the middle of my head and round the edges my hair just want grow due I use this product

Posted by

on
I've been using wen for over ten years my hair is the best it has ever been it's thicker holds the curl it scared me when I started seeing all these law suits but I will continue Cuzz it didn't do any of those things to my hair

Posted by

on
I began using WEN cleansing conditioner and mousse in June of 2016. Within a short period of time, I began to notice bald spots on my head. In addition to bald spots, my scalp began getting extremely irritated was precipitated itching and development of sores and scabs in my scalp. The more I used the product, the worse the condition got. I quit using the product in early August of 2016, and would like to be included in a suit with the manufacturers of this product.

Posted by

on
I filed a claim to the Wen litigation, I have not heard from anyone for several months now. What is happening with the law suit? I receive one letter, but I didn't get another response. Please send me an up date concerning The Wen Litigation! I check my email often.

Posted by

on
I been using wen for a year and two months. My hair stylist told me my hair so dry it can started a fire. My scalp so irritated I have to stay up long nights starching until my head started to bleed. When my hair comes out its comes out in big balls. I have made it to a ball spot yet but I am half way there. I went to doctor in coming to find out my scalp is infected.

Posted by

on
My boyfriend bought me this product because he had seen it's commercial, and I have been using this since, at least until when I started to discuss openly or talk about my loss of hair I was seeing in the shower and through the day. I then have stopped using it, but my hair is very brittle and thin. I have always had fine hair but had a lot more of it. I'm not sure how I make a formal complaint. I'm glad this is being investigated so other women, men do not have to experience these negative product affects. Not to mention this product is not cheap. But we felt the money spent was giving me a high end quality of shampoo, conditioner.

Posted by

on
I used WEN for approximately 6 years. I had very thick curly, dry hair. Shampoos seemed to strip my hair so I gave Wen a try because of their claims. It seemed to be gentler when washing. My hair almost immediately started to fall out more and more. I consulted doctors for this and was told that is was probably menopause and my hypothyroidism, I was 52 at the time. I never thought it could be the shampoo. My scalped dried out, my hair fell out in clumps, it has thinned and become very fine with hair breakage. My scalp is still dry and peeling. I "loved" my thick hair. I can't even style it anymore because the hair that I have left has no body or substance. I am deeply depressed over this. This is not a natural way to loose my hair it is a
"crime" what was done to me.

Posted by

on
I also have experienced hair loss after using for over a year
You can now see my scalp thru my hair
What can I do?

Posted by

on
I have used Wen for over 5 years. I am concerned that my hair issues may come from Wen as well. My hair is really thin now and I was not sure of why. I am in my late 40's but I have the uncomfortable feeling that it is due to Wen. I have lost alot of hair along the front of my hairline. I basically wear wigs now, most of the time. The lack of hair looks so horrible in the front. So, I would like to get into on how I can become a part of the class action lawsuit. (This may be why it looks like my daughter's hair is getting thin around the edges. She is 15 years old.)

Posted by

on
I started using wen products when I noticed my hair started falling out.Got very thin broken off ..Then it really started getting serious when big sores started popping out on my scalp.I could not even wash or put my head in the water for weeks..major rash on my neck..I was so miserable and in so much pain with these sores.It was a very embarrassing no hair,sores.I feel I should receive compensation for this it is only right and fair.

Posted by

on
I was a Wen user for around 1 1/2 years. I too began to notice that my hair was thinning awfully fast...thought it was an age related thing (age 66 at that time of use). It has been 2 years since I used Wen and the hair has not become fuller. My long hair has become pencil thin. After reading these comments and hearing about this class action suit, I am wondering if the Wen products were the cause. These classes of hair,skin productions need to be regulated.

Posted by

on
I used wen for a couple months. Initially, I had the smooth nice feeling but then I started getting clumps of dandruff that I would have to peel out of my scalp. It was almost like it was imbedded into my head. I had never had dandruff previously and I knew it had to come from wen as it was the only major change I made. I used apple cider vinegar and baking soda at two different times in order to clear up the dandruff but I did a lot by pulling it up out of my scalp which pulled some hair out as well. Fortunately, I have thick hair so it was not so noticeable. I was so disappointed in this product.

Posted by

on
I purchased this product for my granddaughter and I am very sorry I did. She started using it and after about six (6) washes she started having clumps of hair falling out as we brushed her hair. It was very tangled and dry, nothing like it was supposed to be. She continued using it because we thought it was because it was cleaning all dead strands from using shampoos. Wrong. I immediately had her stop using it and have since then tried to get her beautiful long hair back to the way it used to be before using this product. There is something in the product that causes hair loss and I don't think the FDA is looking at it from the consumers side. Everybody involved in this product needs to do more testing and find out why this is happening. There are to many women that this happened to, to be false. There has to be a very good reason why this happens. Not everyone is lying. I want to be in on the class action lawsuit but need the information, if anyone has it and wouldn't mind passing it on, I would appreciate it. Something has to be done about this and not let him get away with this. I know it won't get your hair back the way it was, but it will grow back, hopefully better. Good luck to all.

Posted by

on
when I started using wen hair productss in 2014 I thought it was going to be so great, over the years up untill the summer of 2016 I have stopped using it due to the fact that my hair was falling out drastically and every time I touched my hair some strands would come out now that i am almost completly bald especially since I went to the doctor and had blood work done I know for a fact that it can only be wen hair products by chaz dean that has done this to me. I trully believe my youth has been stolen from me, my hair will never be the same, although now that i have stoped using it my hair has stopped shedding and falling out as much

that is why i want to be part of this class action law suit.

Posted by

on
I use to have very long thick beautiful hair. I have pictures on Facebook of how it use to look about six years ago and how it looks n ow. It is very thin and some spots are almost void of hair at all. I would like to become part of the law suit as this Is not helping me to have convidence in myself and when trying to get a job, having thinning hair makes prospective employers think I have some sort of disease. It is very embarassing

Posted by

on
I was a loyal Wen hair care products user. My hair was one of my best features. My hair was beautiful and thick! Hairdressers loved my hair and even wanted me to model in their hair shows but now my hair is thin and is balding on top! I now have to wear a hair topper because my hair is not growing back. Can I be one of the women in your class action lawsuit against Wen hair care? I hope so because this has been very devastating to me.

Posted by

on
After using Wen for approximately 9 months, I noticed that I was getting a rash in scattered patches on my scalp. It was itchy at times and when I wash my hair, they become tingly. I still have these patches even after I stopped using Wen. Does anyone know what needs to be done to join the class action lawsuit?

Posted by

on
I purchased several bottles of Wen products. I lost all of my hair. I filed a claim, but have not heard from anyone concerning the case. What can I do.

Posted by

on
My 12-year-old daughter used Wen for over a year beginning in 2014, she has a nickel size bald spot in her hairline above her forehead that will not grow back in over a year since she stopped using Wen. She has 2-3 other spots hidden in her hair that are about the size of a dime. These are not as obvious as the one above her forehead, of which she is very aware.

Is it too late for her to join the lawsuit?

Posted by

on
I want to be part of this class action lawsuit. What do I do? I have an extreme case of balding and breakage and I am devastated. Finally just finally after trying so many different things, saw a FB post about what is happening to women everywhere! This is a nightmare. Can you still be a part of it or what? Thanks for any responses in advance.

Posted by

on
My daughter her around her edges an in the front is shot

Posted by

on
i used the Wen products for about a year. I still have bald spots that will not fill in and i get rashes in my scalp and sore spots. that does not feel good. i need some help like every one else. my hair has thinned out a lot. i had the almond mint but i had to send it back because of mint allergy. they sent me a lavender one. i still have some of the product left. this is unacceptable.

Posted by

on
I of course the thick bouncy hair as shown on the ladies in the infomercials.. well, at first or second use it was great. Around the , gonna say around the 9th maybe even 10th use it all changed! As I was rinsing my hair my hands were full of hair each time! I honestly got rid of my other bottles of shampoos and conditioners I had stacked all around my shower! I really dont mind to tell that... admit it ladies, if not all of us then at least 65% of us have differant brands, styles and uses for all of the bottles most half full sitting inside the shower! And thats one of the luxeries I cherished every morning,, a hot shower or bath,, stepping out with confidence starting my day! As of today, August 1 2016. I am just now able to pull all of my hair back in a pony tail ,, where as before,,, I did wear it that way, at times,, excersing maybe, but I loved my hair down. So DID my husband! I lost so much each time,, wow, looked like a totally differant woman! Even felt and acted like one too. How could I ? How could I hold my lady like charm while in front of my husband for 20 years, when I couldnt even stand to GLANCE at myself in the mirror! Really...I know I may sound like I am struck on myself,, Im not! I am far from it. However,, Just as the Bible states,,, A WOMAN'S HAIR IS HER GLORY!!! Amen!! To loose my locks to some sort of cancer maybe,, cannot imagen what thaose people feel when thay do. But I know the way I feel, is that it would have been ALOT easier to accept having A REASON for it!! Some sort of ANSWWER!! Even if I had donated to Locks Of Love,, At least then I would have had CONTROL!!! And I think I may or may not have , dont know till I go throught it,, dont think I would have had the DEPRESSION .. I would I guess ever the sickness,, but not over my hair! I went into,, and I am still in it, however I have been through far wqorse in my lifetime and I have always seemed to prevail. So,, the fact that THIS MAN.... THIS COMPANY,, These people knew,, they I am sure were told of the first at least the third or fourth complaint about their customers loosing their hair! THEIR HAIR!! OUR ............. OUR HAIR,, MY HAIR!!! TO ME,, THATS IN THE SAME CATAGORY AS BEING TOLD.. HEY,THIS WEEKEND I KNOW SOMEONE WHO IS GONNA STEAL ALOT OF PEOPLES CARS.. NO,, BETTER YET, HEY,,I KNOW SOME ONE WHO WAS GONNA GO TO THE MALL AND POUR SUGAR OR SOMETHING BAD INTO GAS TANKS, THAT PERSON KNEW WHAT HE/SHE HAD PLANNED ON,, BUT DIDNT WARN THE MALL. HE/SHE COULD HAVE WENT TO THE GUARD IN THE PARKING LOT AND SAID" HEY,, THIS PERSON MAY OR MAY NOT HAVE DONE THIS OR THIS TO THESE CARS.. I THINK THEY SHOULD BE TOLD THIS, THERFORE THEY,, THE OWNERS... , JUST LIKE WE, THE CLIENTS,, WOULD HAVE HAD A CHOICE OF WETHER OR NOT TO TAKE A MAJOR CHANCE ON DRIVING AND ,,, LOCKING THEIR MOTORS UP Maybe.. or damaging their transmission.. permanent.. major damae that could have been avoided . If only GUNTHRY WRENKER WASNT SO SHALLOW,,, AND GREESDY. THEY HAVE ALL ACCOUNT INFO THEIR AT THEIR FINGER TIPS. THEY SHOULD HAVE NOTIFIED EACH AND EVERY ONE OF US SO THAT WE All would have had A CHOICE,, A FAIR CHOICE OF WETHER WE WANTED TO LOOSE OUR HAIR!! WE DIDNT JUST LOOSE OUR HAIR,,, WE ALL , EACH AND EVERY ONE OF US LOST AT LEAST ALITTLE TRUST IN HUMANITY.. WE LOST OUR GLEEM... OUR LUSTER AND SHINE , IN OTHER WORDS WE ARE ALL IF EVEN FOR SOME ALITTLE, WE ALL LOST OUR CONFIDENCE, OUR WOMANLY WAYS , WHO WOULDNT HAVE? BALD SPOTS??? WEARING A RAG ON TOP OF YOUR HEAD WHILE FIGHTING BACK THE TEARS AS WE TRY THE BEST WE CAN TO KEEP A SMILE,, TO LOOK OUR PARTNER IN THE EYES THE SAME AS WE HAD 1000S TIMES BEFORE,, YET BEING HUNDREDS OF MILES AWAY! BEGGIN FOR THE LIGHTS TO BE OFF!! WE HAD A CRUISE PLANNED,, MY HASBAND AND MYSELF ALONG WITH 4 OTHER COUPLES. Yes that was tossed aside. AGIN AND AGAIN! Never agai have I or do I fell pretty enough , nor confident enough to put myself out ther agAIN. i HAD BALD SPOTS,, ALOT OF THEM. And hearing the whispers even giggles from children has really played a major part in my life! I am sorry I f those reading this thinks,, wow, how shallow! Yes, there are others,, ALOT of them, BLESS THEIR HEARTS.. THAT ARE AND HAVE GONE THRU SOO MUCH MORE!! If my loss would have or will ever prevent ANYONE else from lossing haIR from ANY THING,, DISEASE CHEMO.. ANYTHING.. I WILL SAY THIS, AND I AM BEING AS HONEST AS I CAN,, FOR THAT... TO STOP IT... END IT FOREVER,, I WOULD SAY TAKE EACJ AND EVERY STRAND I HAVE! BUT,,, THIS .. WHAT NOT JUST I ,, WHAT WE AS GOOD OLE' FOLKS HAVE BEEN LEFT WITH DUE TO GOOD OLE' AMERICAN GREED... NO!!! NOT!! NODDA.. UM,, UH UH,. ! HE ( THEY ) DIDT EVEN TRY TO SAVE ONE OF US FROM THIS PAIN.. THE HEARTBREAK OF HUMLITION. FORGIVE ME FOR RANTING A BIT.. AND SAYING PROBLY TO MUCH. BUT.... NOT ONE WORD OF THIS IS A LYE, NOT A FIB.. OR BEEN EXAGERATED IN ANY WAY. GOD BLESS YOU ALL. ! I DO WANT TO SAY THAT ALTHOUGH I HATE,, I DESPISE WHAT HAS HAPPNED TO ALL OF US,, I DO NEED TO TELL THESE PEOPLE,, EVE IF THEY LAUGH,, OR COULDNT CARE A MORSSEWL LESS.. I WANT TO SAY,, I FORGIVE YOU!!! ALL OF YOU. MISTAKES WERE MADE,, LIES WERE TOLD.. I HATE THOSE THINGS,, THOSE ACTIONS. BUT I DO NOT HATE YOUR SOULS. YOU ARE ALL BEAUTIFU L PEOPLE. WITHLOVES AND EXPERIENCES YOU HAVE WAITING IN THIS LIFE TIME, USE IT. USE THIS TIME ON EARTH TO LOVE AND BE LOVED,, TO FORGIVE AND FORGET, IF NOT.. WHAT WILL YOU HAVE? MONEY IS GREAT,, BUT GOD MY FRIEND IS GREATER! I PRAY FOR ALL OF US,, EACH AND EVERY OE OF US RECIEVE ENOUGH REFUND THAT WE CAN TAKE OUR CHILD FOR THAT ICE CREam.. in ARUBA,, OR GO ON THAT GIRLS WEEK END ,,, IN NEW YORK!! THANK YOU SO MUCH FOR LETTING ME TELL this, it helps to be able to vent to some one!! alittle of the chest and mind really lightnes a LOAD! THANK YOU,, GOD BLESS

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I used to have my curly hair thick until I ordered Wen Cleansing Conditioners for 2 yrs and noticed my hair is less and lesser like from curly hair thick to thin curly hair. I decided to stop use Wen Cleansing Conditioners anymore. My hair remain the same as thin hair. I was so pissed off. More like to have hair breakage!

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I was given WEN from a friend who raved about the product. On the second use as rinsing gobs of hair came out, after drying that evening my head was itching. I was concerned and wondered if it was the WEN. I went on-line and searched where I did find some complaints but saw where others and WEN said not this product. Figured it was just me. I used a 3rd time and gobs of hair again. Two days later my head was itching so bad I had to rewash with a different shampoo. Figured something in WEN I am allergic to. Hair fell out during washing and brushing for over a month and itching was longer. On top and temples have thinned hair that never grew back. Good thing stopped using after only 3 times.

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I used the Wen hair almond mint hair care for about a year. At first I loved how light and clean my hair felt. But the more I used it, I my scalp started itching and the itching just got worse. Then I noticed my hair was falling out more than normal hair loss. Then I noticed when I would be out in direct sun light my scalp would feel like it was burning. Not sure if it was related to the hair, I asked my hairdresser what it could be and she sugested I try changing my hair care products. So I did and after 2 months of not using Wen my scalp stopped itching and the hair loss was much less. The most painful thing was trying to cancel my subscription with Wen. I wrote them 3 times and called 6 times before they canceled it....so beware before making that call!

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Received as a gift,had been wanting to try it for a long time, because of the infomercial made it seem unbelievable what it could do not only for Caucasian hair, but for African American hair and others as well. I was drawn by how much body, and bounce it left the hair with, we'll when I tried it, I didn't get any of that, left my worse off than when I started, needless to say,I was Very Disappointed

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I used Wen for 8 months my hair got so thin I got hair extensions I thought it was my age. The extensions didn't do the trick so I had them removed . My hair became dry and brittle so I cancelled the product after thinking it that might be the Wen. I have cut my hair very short hoping for improvement .

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I used Wen a few years ago and loved it. So much so that I gave a bottle to my best friend and she started using it. Then my hair started falling out in clumps. My hair was very thick so I didn't notice at first, but then it became very noticeable. I started doing some research and there were a lot of women complaining that their hair was falling out due to using Wen. I stopped using it but didn't know there was anything that I could do about it. Since I stopped using Wen, my hair doesn't fall out as much, but the thickness and fullness never came back. When I used it, I followed the exact instructions given. Is it too late to do anything about it? I feel like the company is a fraud.

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I have been using WEN for a few years. After a few months, I noticed a lot of hair loss when I would wash my hair. I never thought it could be the product. I asked my stylish and she noticed that my hair was thinning too. I stopped washing my hair on a daily basis to help slow the process. But the hair loss continued.

I only heard about the issues with WEN the other day and I have stopped using the product and I am hoping that my hair will grow back.

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I used WEN for about 1 year. When I would be out in direct sun light I had severe burning in my scalp. after I stopped using WEN it took some time for the burning in my scalp to stop.

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I RECEIVED THIS PRODUCT AS A GIFT FROM MY SISTER, I STARTED NOTICING THAT MY HAIR WAS COMING OUT IN THE SHOWER MORE NORMAL AMOUNTS.

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I had purchase Wen products, but not really used them regularly until early 2010 to early 2012. We moved from the O.C. To San Diego. A few months later the property manager asked if I was working at home as a beautician. I asked her why and she said the plumber hadn't seen so much hair clogging the drains. 2 months later, same complaint!! I was so scaredI had been complaining about hair loss & my husband said I was imagining things. Well I wasn't. Now I have 1/2 the hair I used to have. It's so depressing.. It's NOT growing in & still losing it and it's horrible!! I've NEVER had hair loss like this, it used to be my Crowning Glory as they say, but now I just have some hair. What can I do????? Is it too late to do anything? I feel I've been used & taken advantage in order for a company to make millions off people that are trying to take care of their appearance!!!

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I, too, began to use Wen products, and have fine hair, but a lot of it. I began to lose my hair by the handful when I tried Pomegranate, and in weird, clumpy patterns-not in the typical patters of hair loss. Now, my "ponytail" which used to be about an inch in diameter a year or two ago, is pretty much nonexistent- I barely can put it up and secure it with children's barrettes I now have so little hair. I have stopped using all of he products, and with Rogaine, vitamins, and good diet, it is slowly coming back, but not in the places where the unusual clumps came out. Those don't seem to be growing back, and remain shiny. I know many women who swear by the products and buy it by the gallon- personally I think at least some of the formulations are dangerous, and should be evaluated further. And that sales should be suspended. What is even scarier, is that there are children's and pet versions sold, as well. I don't understand why all knowns purchasers of the producers weren't contacted to participate in the lawsuit.

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I used WEN for about 3 years. I've lost almost all my hair. This is terrible. I wish I would have known about the lawsuit.

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I had started using Wen on recommendation of my sister. After a while I was waking up to a Pillow covered in hair. Also, when I washed my hair I would have handfuls of hair. I went to the Doctor thinking my thyroid levels were off because hair loss is a sign, but they were fine! I never related this to the Shampoo I was using, but after a year I just stopped using it. Never had the problem since. I took over a year to repair the damage with vitamins and good hair products.

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I've been using the product since 2012 and I've noticed my hair is steadily coming out both on the sides and on top I'm so disgusted I had to cut my hair super short now I'm contemplating buying a wig today don't get me wrong the product did dowhat it said it was going to do but each time I wash my hair with it here comes out the next day now you can see clear through my hair you can even seethe thinning. I feel uncomfortable in public about that one but there's nothing I can do. I was still using it until my daughter told me to stop in may2016,

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OMG! I thought my hair was thinning because of my age, or not enough protein, or vitamins. Just going crazy trying to figure out what was going on.
My sister gave me 3 bottles of Wen cleansing conditioner a couple of years ago. My hair is to my waist but luckily for me I do not wash it very often because it is not good for your hair.
My hairdresser always told me that my hair in fine but I have a lot of it. Well, not any more! The most noticeable area is the top or crown area. The rest is thinning also, but to others it is not as noticeable. Mainly because they do not know the density my hair always was.
In fact, I was just talking to someone the other day about going to a dermatologist about my problem and have my scalp analyzed.
I still have a full bottle and one that is half full but I will never use them again!

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Have used wen for several years, I have developed burns on my head and hair is coming out in my brush by the hand full

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Wow, finally my excessive hair thinning may be explained. I have used Wen for almost two years and only about two months ago went back to other products because of the condition I now find my hair in. If there is any way to join the lawsuit, please let me know.

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My 2 daughters and I have been using WEN for about 2 years. My husband often joked about the " pelt" on the floor. I have had my thyroid checked several times because I have complained to my doctor about my hair loss. I have had to have the drained cleaned out a couple times a year to to sluggish drains. We clean the beater bar 1-2 times a month on the vacuum due to excess hair. My stylist has been warning against WEN but I thought she was just trying to sell her product line. I do not recall loosing hair like this prior to using the products. We have spent literally hundreds of dollars on WEN due to it being a club. There are still 20 bottles of product on my shelf today and we discontinued our membership last summer. I want my money and my hair back!!

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I brought this product from QVC and was under the impression that it would be good for my African American hair according to the advertisement .. I brought all five cleansing conditioners. I was excited to use the pomegranate first because I love the smell of the favor. After several shampooing my medium length thick hair with the product, I left mt hair brittle. It began to fall out eact time I comb it. My hair was very strong, chemical free and natural. It is very hurtful and painful to experience the lost of my hair and today, that pain still exist when I look into the mirror knowing I use to have great hair. My hair have never been the same since.. I've lost a lot of hair and have not continue the use of the WEN products.

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I started using WEN products in October 2015 and was hoping for improved quality in my hair as the product advertised. The condition of my hair did not improve, but I did lose hair. I stopped using the product because it only smelled good and did not perform as it as advertised. My has became thin and very dry as a result I discontinued use to prevent further damage. I purchase wigs to hide the damage and was ashamed to tell anyone what had happened to me until now.

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After a few months of using Wen, my hair started falling out in patches. After 8 or 9 months I was completely bald, and was bald for a about a year. My hair is back now, but not completely.

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I used Wen and I lost some hair as well not as much as some of the other people but quite a bit but I'm lucky I was blessed with thick hair. But ever since I used Wen my hair seems to be dry and brittle it never seems to get better. Also when I used Wen I was getting sores on my head almost like pimples and when I would touch or brush my head they would hurt. Some would pop and a clear liquid would come out. After the second time I stopped using it.

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Wen ships products randomly and refuses to refund upon complaint. The company is a total sham!

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I was given WEN as a gift from my mother (bought thru QVC). I am shocked to find out that "WEN" is most likely the cause of my hair loss. The last few months I have had extreme loss, breakage and thinning of my hair. I couldn't figure out why all of a sudden this was happening. I have been buying vitamins, hair powders (to cover scalp where hair is so thin), dry shampoos (to try and get some volume or thickness back) and even extensions to mask the amount of hair I have loss. I am to embarrassed to go to my hair dresser for help because of how bad my hair looks. So far, their has been no improvement in my hair. I was complaining to my family about my hair and that's when my sister in-law asked if I had ever used WEN products. From there, I looked online and can't believe how many women have similar stories. They say 200 women are in on this lawsuit, but it sounds like there are MANY, MANY more of us out there!

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call Amy Davis Attorney suing Wen

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I didn't know what was happening with my hair loss either until I started hearing about this. I;ve been using Wen for over a year and just ordered some which I will STOP using RIGHT NOW! I look like I have male baldness patterns!
OMG I wish I knew this.

How do I get on the CLASS ACTION LIST????

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I also have suffered from hair loss. I used to have really thick hair; now very thin and can scalp. Feeling frustrated! Someone needs to help us figure out a way to regrow our hair back! I would love for Wen to be taken off the market! I would love to be compensated for this mess!

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I bought Wen because my hair is fine, dry and limp. I started using it and over the time of 2-3 weeks I've noticed clumps of my hair coming out as a washed it.
I thought it was just something that happened to get ride of hair that wasn't strong..
I continued useing Wen and my hair smelled musty as if my hair pores were plugged.
I used Wen for at least 4-5 months before I said to myself- this is enough! My already fine, Limp hair had gotten thin and lifeless.
I will never use this again.

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I have exactly the same issues as the others. I've used Wen for awhile now thought my losses of hair was because I am getting old, but now I realize that is not the case. My hair too had stopped growing and my hair folicles on my scalp behind my ears are plugged up. I also have noticed a bad smell on my scalp behind my ears and realize now it's from infected hair folicles. I was excited about this product but I'm not going to ever use it again. I have a big shipment I have to return because of the horrible results hashed occurred with Wen products.

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Sorry to tell you but I used this product for 8 or more months and have also gone bald on the top of my head!!!! It is an awful product and the result of using it is clumps of hair came out daily!! And ruined my hair!! Would love to Get involved with the class action case against them! Very upset and would love to have my beautiful hair grow back!!!

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I received the WEN hair product line for Christmas 2015. I just had my first baby in December, so things were pretty hectic and I forgot all about it. Until, I started using it about a month ago. I was super excited since I had seen the tv commercials about the product and all the fame and glory of the models/actresses they had. Low and behold, like everyone on here, I started noticing clumps of my hair in the drain or while I was rinsing or combing out my hair. :( I was already dealing with some self-esteem issues, due to postpartum, so the hair thinning/loss did not help. At first, I researched it and just attributed it to being a new mommy with my hormones and postpartum-hood. However, I have stopped using WEN and ever since then I can tell a dramatic decrease in my hair loss and texture. I never thought I'd be losing my hair at 31! :(

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My experiences with WEN were the same as all the posts I just read here. I started using WEN in the Fall of 2015 and within a couple of weeks the "fallout" started. Handfuls of hair in the drain each time I washed my hair, hairbrush loaded with gobs of hair, thinning areas around the sides and on the crown. My hairdresser noticed it as well.

At first I attributed it to my age. Then, thank God, I saw the news release that others were experiencing these same issues. I immediately stopped using WEN and within a few washings, the "fallout" actually stopped. Fortunately for me I was blessed with lots of hair, and while I may have quit using the product before any large bald spots occurred, I still can feel the difference in my hair even today. The strands feel thinner, especially around the face and at the crown even after five months of stopping using WEN. It is my belief that WEN clogs the hair follicles which is the cause of all the problems we are experiencing.

One good thing I will say about the WEN organization is that they were very polite and professional when I called and told them of my experiences with their product. They refunded me for any unopened bottles I returned to them. That was fair of them, but a refund will never return my hair back to its original condition. What are they going to do about that??

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I started using Wen hair products in March or April 2015. I had seen the ads on TV for so long and when I finally had the money to try it, I was so happy. Being shown on TV for so long, it had to work the way it said it did. io I thought my hair was looking better. I have thin, straight hair, no curl or waive at all. I was telling everyone that I was using Wen and encouraged my daughters to use it to. Thankfully they did not use it very much because of the cost, they saved it for me. I thought the part in my hair was looking different but did not pay a lot of attention to it. I noticed something wrong with my scalp but was not sure what it was. I asked my daughter to look at it and she said it looked like I was not getting all of the shampoo washed out, so I started spending more time rinsing out my hair. Because of the issue with my scalp, I have cut back on using Wen but now I have noticed that the 'part' in my hair is wider and my scalp is not clearing up.
Honestly, I had heard 1 news broadcast about a lawsuit against Wen for hair loss but I thought 'this could not happen to me, I have always had healthy hair (maybe thin, but healthy)'. Now I wish I had stopped using this product then.
I don't know how a 'class action lawsuit' works but this is not fair to me and I want my voice heard that this product is not as good as it is presented.
I would like to hear from someone as to what I can do now. This is very upsetting to me but I don't know what to do.
Thank you for listing to me.

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I have used Wen for several years..bought from QVC..my hair has NEVER looked like the "wen girls" I thought I was doing something wrong..my hair has never been thick, but lately it has gotten very thin and looks like I anm balding in some places...also, scalp has bumps on it...I never would of known, but Ilooked on internet to see if Wen was good or damageing to hair...I am extremely upset....very glad that I stopped letting my daughter's use it...because of the cost...I wonder if I can get some compensation from QVC. Or Chax Dean???

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My wife starting using Wen products approximately six months ago. After watching the endless commercials regarding Wen she felt very confident it would improve the quality of her hair. She started using the product that she thought made her hair feel softer. I unlike my wife seem to have a more oily type hair. I decided to give her Wen a try and after only a few uses stop using it as my hair felt as though I was washing it in grease. The cleansing product left my hair feeling greasier than much cheaper shampoo I was using. I stopped using the product almost immediately.

My wife however continued to use the product. Normally I shower after the wife and would find huge globs of hair gathered at the front of the shower. When I asked the wife about this she said she thought it was old dead hair falling out to allow new healthy hair to come in. After about six weeks she asked me if she was going bald in the front of her hair or she was going bald. I informed her that there was some gray but her hairline was getting deeper to the back of her forehead. I recommended that she discontinue using it and stop purchasing the product, which she did.

It has been months since she stopped using the Wen and her hairline is coming back in slowly. I now get into the shower after her to find no more globs of hair. My wife is only 52 years old so I am confident that it was changing to Wen that caused her hair loss. I believe that like most products sold on television, Wen is just another high over priced product that has no advantage to using and actually destroys your hair. I strongly urge people to steer clear of over priced Wen products.

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Wow... I did not know their was a class action suite. I was thinking about suing Wen. My sister Cricket is a hairdresser and she does all my sisters hair as well as many clients. We all started using when end of 2014 through 2015.

We all stopped 6-8 months ago, after we realized are hair was falling out and thinning.

My hair 'was' my greatest asset. It 'was' thick, so much so I could not get a comb through it at times. Now my beautiful hair has thinned dramatically. I can see through my hair.

I want my hair back, but I think it is gone for good now. I could cry!

How can I get on this class action suite? Who do I contact.
These products should not be used on African American women.

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I started using WEN over a year ago. At first I was ecstatic about how it looked and felt. It looked SK thick and shiny and had beautiful body. The other day I offered for my son to try it if he wanted to and he said "NO WAY! You couldn't PAY me to use that stuff! They are being sued because people are losing their hair!"
I almost choked...literally. I had noticed in the last 6 Mos that I was losing more hair than ever before in my life. I had hair down to below my buttocks and a few months back I had it all cut off hoping to stop the weight ,thinking that could be potentiating the issue. I continue to loose hair. In fact I am now losing more hair than EVER. I too tried to attribute it to age but when my hair was VERY long I NEVER had a clogged drain. I don't typically con my hair a lot. I run my fingers through it. I brush it before showering then run my fingers through it during my shower and then after it dries. I have nto used blow dryers, hair color, chemicals of any sort in it since 2000 as I wanted it to be completely healthy and natural. It used to look beautiful. I got tons of complements from EVERYWHERE. Men and women. Now, cut short, when I brush it before showering I leave a ton in the sink. RHEN Running MY FINGERS through it in the shower I find myself having to clean the drain and the handfuls of hair are larger than BEFORE I cut off better than 24 inches of hair! My head itches and all this I made excuses for. I am throwing out the last FULL 16 oz bottle of the product that cost me $25 and going to a different brand and I just pray the loss of hair stops. My hair was the only thing about me that ever made me feel beautiful and that is completely ruined now.I just pray it isn't too late.
One last thing...I had noticed that my hair had lost at least a third of its thickness and was devastated but never in a million years thought this could be why. I would really appreciate all my money back and compensated for the loss of that ONE beautiful thing I had going for me. I just can't believe I never put two and two together. THANKS son....I just hope it isn't too late.

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I am so glad I stopped using Wen. I bought a bunch of the products from Wen after using it for a while I noticed more of my hair was coming out in the shower and when I would brush it. What really scared me was the bald spots I stated to notice on the side of my head.

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I used two bottles of Wen. My hair stylist informed me of a bald spot the size of a quarter that I was unaware of. I stopped using wen. I've been tested for hypothyroidism and lupus. I am negative for either. I've had to now have cortisone injections in my head to hopefully help the hair grow back. Is m prone to allergies so my gut tells me I had a severe allergic reaction to the chemicals in Wen.

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WEN: I used Wen for almost about 6 months or more. My hair was already full and long, but I wanted it better. At first I thought I had wonderful results using Wen. I thought it was "different" and it was. I told others about the positive results. It was "different" and thinning and I mistook thinning for refining the texture. Now my hair is super thin and brittle. It also breaks easily and I am BALD in spots and really thin around the edges. What a nightmare.

I made excuses for it and blamed my age. I did not think it was the product. Then, developed pimply scalp spots. Before I stopped using it, I had itchy areas on my scalp. My hair fell out in clumps. I fear the product is destroyed the hair follicles. I have tried many natural hair growth remedies to try to regrow my hair and nothing so far has worked.

I am embarrassed about my appearance now. If I wear my hair in a pony tail, I have to be careful to 'comb-over' certain areas on the sides and in back near the crown. I cannot part my hair on either side without revealing big bald spots. And if I leave my hair down and style it, it does not look right because of super thinness, and big bald spots being exposed.

This has truly been terrible and devastating for me and my career. I am in the entertainment business and my appearance is important to me. I really feel terrible about this happening to me. Losing my hair has been very traumatic for me. Wearing wigs is extremely uncomfortable and itchy.

I don't think they should get away with this damage they've caused my appearance, and the stress and insecurity it's created and caused me to miss many career opportunities. I don't feel like myself anymore and don't feel attractive at all.

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After using Wen shampoo for3 months I noticed severe dandruff and sores all over my head, my hair never did look or feel any better with this shampoo

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I have lost a lot of hair this past year after using WEN. I've always had very thick hair..but now just recently I got my haircut and the beautician asked if I always had fine hair...I was devastated.

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I used the Wen product for about 1 month my hair is short & very thick, or I should say; was very Thick. Now, I'm losing my hair like crazy, it's embarrassing, I've never experienced anything like it.
I'll just be sitting down & all of a sudden I can feel my hair falling on my face. I'm shedding more than my cat!!!!!.
How do I get on this list for this Class action suit! I need help with this! Please someone contact me. He should be stopped from selling this product!

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I used Wen for approximately 8-10 months, every other day. My hair was long and thick, especially for my age (55). When I started noticing all the hair in the drain I attributed it to getting older and the weight of my hair. I agree with Kristina, my self esteem was very low at the time thinking that this was going to keep happening and that it wasn't just the hair product. My hair stylist noticed all the loose hair also. She suggested using another product and now I see small growths of hair coming in and my hair feels thicker already. I did cut approximately 6 inches off of my hair due to damage. My hair is still not shiny and healthy looking yet and it's been a couple of months since I stopped using it. I would have never thought that this would be so emotionally damaging but it is.

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I have been using Wen for over one year. My hair was full and long. At first I had wonderful results using Wen. I told others about the positive results. Now my hair is super thin and brittle. It also breaks easily and has left me with tiny pieces of broken hair that stick up and out and look crinkled as if burned.

I thought it was me, my age, so I did not think it was the product. But now I have pimples and itchy rash areas on my scalp. My hair is falling out in clumps and I notice a build up of residue on my scalp. I fear the product is suffocating the skin and hair follicles.

I am embarrassed about my appearance now. If I wear my hair in a pony tail, I have to be careful to 'comb-over' certain areas on the sides. This is clearly not a baldness pattern. And if I leave my hair down and style it, it does not look right because it is far too thin.

I recently cut off three inches hoping that might give me more volume, bit it did not work. I also thought it would serve to cut off the brittle ends. But, my entire length of hair is brittle.

I will discontinue using Wen today and seek out a therapeutic shampoo. I thank the women who are getting the word out. Hopefully, now I won't go completely bald.

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I used WEN cleansing conditioner, hoping my dry, curly hair would improve. The gobs of hair in the drain, I thought were due to menopause and a low thyroid condition. My hair stylist would gasp when washing my hair before a haircut, as unusual amounts of hair would be released in her basin. Duriing this time, my scalp felt weirdly coated and itchy. When I used the cleanser again, I would feel relief from the cool water and I believe the mint was acting as a soothing astringent. My hair did not improve in condition or texture and was in fact more brittle. These past few months, I stopped using this product and am no longer shedding and my scalp does not feel coated.

Posted by

on
I've been using Wen for 4 years now and my hair has never looked better or in better condition. My hair is very thick and straight and heavy. Wen makes it easy to blow dry and style with a brush. The result is bouncy, shiny, and volumized hair. I no longer have to use a curling iron or other devices. Hairstylists always comment on how I have "great hair". While I am sorry for the ladies that have experienced these terrible hair losses, there are millions of women that find this product to be a miracle. Even though Wen is more expensive than shampoo, it's overall cheaper because I no longer have to purchase daily conditioners, deep conditioners, mousse, volumizers, etc...and all the money spent on trying new products that ended up being throwing away because they just didn't work for me...Wen has actually saved me money. I hope the ladies that experienced adverse effects get back to normal soon. Thanks for reading my point of view.

Posted by

on
at first when I started using the wen products my hair ws shiny and felt smooth. After a while instead of my hair feeling soft and healthy it felt thin and hard to manage. I started seeing a lot more in my comb after shampooing with it. I stopped using it and now my hair is back to normal.

Posted by

on
I've used it for a year. Almost daily. Then cut back mainly due to cost. Recently noticed a lot of broken tiny hair on my forehead from my stylist. More & more hair coming out on the bottom half of my hair, the only place I used it. I didn't want to believe it could be this product. I got to the point that I'm having all kinds of blood work done. It is so thin in some areas that people are noticing. I've lost about 4 inches in length alone. I'm devastated. It's all I think about. What if it starts to be in patches? Will it grow back?? I researched the chemical ingredients with a hair stylist. It's a low level keratin treatment. But it does add build up. The build up is what causes breakage. This can't be ignored. What do these movie stars have to say who used to promote him? No sign of the same girls. Why??

Posted by

on
My friend bought me this product. Thought he was doing me a favor. I had thick long blond hair and used my looks for promotions. I used this wen product and my hair started breaking off and thinning. I stopped using the product and still my hair continues to fall out leaving me with almost bald spots. I did not know what the problem could be. I had every blood test imaginable. Then I heard about this wen product making people's hair fall out and stopped immediately. This is devastating for someone vain like me who enjoys selling ideas and networking. It has cause depression. I always had compliments on my hair. Now people ask me what had happened to my hair and ask if I am ill. The physical effects have cause emotional effects. Is this even reversible? I am taking biotin etc. Seriously I could just die. It's driving me crazy. I wish I could post before and after pics. Is this even reversible? I mean it just keeps getting worse.

Posted by

on
I used wen cleansing conditioner approximately
6-8 times and was OK with it until a friend of mine informed me about loss of hair. I am losing more hair than I feel is normal after just brushing it. More hair than I can recall seeing in my brush prior to reading abouth the product. I have thrown all the product out. I am afraid to continue using it and I would never recommend it to anyone

Posted by

on
Started using wen products in the fall of 2015. My hair started falling out shortly thereafter . I used the products for a total of about 4 months. My hair continued to fall out to the point where I am completely bald on top. It has been extremely distressing.

Posted by

on
I have been using WEN for over 1 yr & 1/2. All of my hair stylist friends told me that my hair was just so dry... shiny but dry. It made no sense to me so I purchased some protine packs for my hair and did so 2wice a week. Still, Hair falling out by clumps and thinning so much I stoped all my hair care products and stated using something different. My hair is NOT FALLING OUT AND NOT DRY but still so very very thin. If I can get some compensation for this....I feel its more than fair!!!

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