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Match.com Is a Fraud Says Class-Action Suit

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New York, NYMatch.com and other dating websites have been sued for consumer fraud before, but this time it is different, according to attorney Jeffrey Norton. His firm has done an intensive and unprecedented investigation of Match.com and has spoken to dozens of former employees, sub contractors and other witnesses, including Match.com subscribers.

"We believe that no one who signed up in the last four years with Match.com got what they were told they were getting," says Norton. "Many of them got lucky and actually found some to date or had a good experience, but the overwhelming number we have spoken to say that 85 percent of their emails fell on deaf ears, and that's because there was no one there to answer them."

In other words, the profiles of possible romantic matches were fake or belonged to inactive members.

The firms of Harwood Feffer and Lever & Stolzenberg have jointly filed a national class action against IAC/Interactive Corporation (Match.com) alleging that the site uses deceptive and unscrupulous practices to entice people to subscribe or renew subscriptions to the dating website.

Furthermore, the suit alleges that Match.com does little or nothing to police the site and is content to allow thousands and thousands of fake or inactive profiles to remain on the site as a way to encourage more people to sign up.

"Well over half, or conservatively 60 percent, of the Match.com profiles are fake, inactive or fraudulent," says Norton. "People are not getting the legitimate service they believed they were getting when they signed up."

When subscribers grow frustrated with the lack of responses and cancel their subscription, the site sends out e-mails and winks to former subscribers that someone is looking for them, according to the suit.

The cost of a monthly subscription to Match.com is $34. The suit asks that fees be refunded to thousands and thousands of American users who subscribed to the site over the last four years. The suit was filed in Texas where plaintiffs are entitled to treble damages under its deceptive practices statute.

The class action stops short of asking for pain and suffering damages.

"It's a difficult thing to do on a class basis," says Norton. "There is no way to quantify pain and suffering on a mass level, but it certainly is a sympathetic class."


Jeffrey Norton is an attorney with Harwood Feffer in New York City. The firm focuses on class-action law related to consumer fraud, product liability and foreclosures.

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READER COMMENTS

Posted by

on
They also incorrectly charged my credit card $89 after I had turned off the Auto Renew setting 1 month before the renewal date. Numerous calls and emails resulted in nothing but stress and no refund. Please provide an update on this lawsuit.
Thank you

Posted by

on
please update us on the status of the Match.com class action? If it is inactive, how can one go about starting a new claim? My experience is current, Jan 2018, and I now read online about so many others with similar "fraudulent" actions by Match, at a minimum they Bait & Switch!

Posted by

on
I have put my best effort and photos with well edited text into my profile. In the six months plus of paying the site- I've had one lunch date. Why? Most of the memberships are clearly fake!

Graduate degree, no kids, no major addictions, homeowner, and pretty. The problem? I'm not in Nigeria and I have a Working Brain. Want my money back!!! For Each time I've paid these scammers over the course of a decade. False representation.

Posted by

on
I am a tech helping a senior who wanted on match.com. I had her buy a prepaid visa card, activated it and tried to pay for one months subscription. Even though there was 50 bucks on the card and one month was 27.99 (34.78 USD) it was repeatedly declined so I went to help chat and the lady I chatted with tried to put the payment through and again it was declined. I asked her how much she was trying to pull off the card and she told me 27.99 (although she tried to charge me like 34.99 but i told her she coudn't post one price and then change it like that). As we chatted and she kept trying to put the payment through, i was on the phone with visa and she was NOT trying for 27.99 but was trying for 51.45 and this was the reason for the card being declined. THAT IS CALLED FRAUD AND/OR THEFT!!!!! Isn't it???? or am I insane????????? Stop the MADNESSS!!!!!!!!!

Posted by

on
I just signed up yesterday. I uploaded a picture, but it tells me I don't have a picture. Today I uploaded a bunch more pictures, still get notices to ADD A PICTURE.

So I sent a support email and it says I'll get a response within 48 hours. Talk about SLOW!

Next I was curious to see how the site works. My profile was never visible (no picture). Match stated that I needed to make my profile visible to chat, but I repeatedly got CHAT REQUESTS from single men.

It looks to me like Match.com sends these chat requests as NOBODY has ever seen my profile -- according to the Match statistics for my account.

The purpose of these chat requests is to get me to PAY as you cannot chat as a free member.

What a lowlife company. THAT is what they should get sued for. And considering the pending suits, it really makes you wonder what America has come to. Fraud and deception everywhere I look despite these class actions. They couldn't care less!

Posted by

on
I have had a Match.com profile for about a year but had not used it in a few months. I am told my account is blocked. I had done nothing wrong. Match will not give me any explanation as to when or what I supposedly did. Very frustrating.

Posted by

on
I had an account open for so long but I wasnt using it. I finally logged in after a couple years I guess and spent HOURS on a profile. Well, I thought I'm not going to pay until I see that I'm getting some action. lol. So I had maybe two winks and a few favorited my profile. Other than that, it wasnt enough to dole out $40. That's waaaaayy too much money. So I tried logging in yesterday and I get a message telling me that match.com has blocked my account. Not only that but when I emailed the back office they sent me a generic message saying the following: >>>> "Response By Email (Latrice G.) (12/07/2016 02:29 PM)

Dear Member,

Thank you for contacting Match regarding the status of your Match membership.

Please know that due to our Terms of Use, your Match account has been terminated. Due to our privacy practices, we cannot disclose specifics about any Match account, including your own.

If you wish to obtain additional information, a valid subpoena, search warrant, or court order directed to Match is required.

Our Privacy Policy can be viewed at the following link: http://www.match.com/registration/privacystatement.aspx

Our Terms of Use can be referenced at the following link: http://www.match.com/registration/membagr.aspx

Regards,

Latrice G.
Match.com Customer Support"

What in the hell? I did'nt violate anything. What just happened? I am thanking my lucky stars that I did not pay yet. There are hundreds if not thousands of people who had their account terminated AFTER THEY PAID!!

Posted by

on
I had a renewal status set as NON RENEWABLE PLAN and they still renewed the plan. Refuse to provide a refund. I had not used the service in over a year because of the fake profiles, fraudulent accounts

RUN AWAY

Posted by

on
I just found out my profile was terminated. I was always an unpaid member, but I'm very confused why it would be terminated. They give an email to contact, but ends up them saying they can't disclose information, even on your own account. They welcome a subpoena though. To me it sounds a bit suspicious and I would be wasting money on an account I nearly forgot about and was left unused for at least two years. I feel like if I give in to curiosity to order a court date, just to see what their explanation is, it would end up costing me money over nothing and somehow they would get some of it.

Posted by

on
4 days on match and no refund, besides all the scam emails I got while using their website

Posted by

on
I joined match.com and they charge my account but after 3 days my account was block. I do not know why they block my account. I signed up again using two other emails and they still block my two other account with them maybe my pictures was recognized. I don't know why they block my account three times.

Posted by

on
I have been a match.com paid member since 10/1/16. I'm 46 and receive winks and photo likes from fraudulent profiles on a regular basis. The winks and photo likes come from fraudulent profiles which are often hidden, so the subscriber cannot report the profile to match.com. Another example, is a super model type that is 35 and on their profile has no preferences and looking for men 40 to 75. Really? I paid $59.97 for 3 months on my Paypal account. Like others I called match.com customer service and I was told since I used the service there are no refunds. That is their policy. Their web site is a total scam. If there is a current class action law suit on match.com I want in.

Posted by

on
It is true that match posts profiles on there site who are not active users. I just recently was charged another subscription 68.97 I'm so upset I went online and had cancelled my subscription well before this recharge. So I called there customer service line and they refuse to refund my money because they said its my fault because I didn't turn off the automatic renewal. So this is how they rip people off . I hope to God they sued soon! It's not right what there doing to millions of people

Posted by

on
I signed up for match.com on 08/13/2016 quickly to realize all the fraud users on this site. So Monday 08/15/2016 I called to cancel my subscription and ask for a refund. They do not give refunds no matter what. I even said I would settle for a partial refund of 2 days. After spending 35 minutes on the phone with them I asked to speak to a supervisor, surprisingly there was no supervision provided on the floor. Expecting a call back by the end of today or legal action will be taken in the state of TN for consumer credit fraud. All I wanted was my 68 bucks back, now I will take legal action because this is ubsurd.

Posted by

on
I was charged by someone who stole my card info on match.com this report makes me believe that it could even have been match.com reps who stole my info from kickstarter. Well if all they wanted was to steal money and not my identity, they didn't steal anything because my card was cancelled by my bank.

Posted by

on
Match.com auto renewed my subscription and charged my account without my knowledge or permission. I haven't used Match in 3 months, so imagine my surprise today when I saw a charge to renew my subscription! In December 2015, I made it a point to check the box for NO AUTO RENEW. At that time, I also hid my profile and pretty much forgot about Match. Now 3 months later they auto renew me anyway for 3 more months. I found out today when reviewing my bank account that the transaction occurred 2 weeks ago. I chatted with Match reps online with no progress. Then I called the number to ask for refund for services I don't want and haven't used in 3 months. They hung up on me. I think the support reps are in another country as their English was sketchy. Bottom line with Match: NO REFUND period. You can cancel your membership, turn off auto renew, and Match will still charge your card. All you can do is get your credit card (PayPal in my case) to cancel future payments. Never use Match.com. They are criminals who steal your money. If there is a class action suit on their auto renew policy issue, I will gladly participate.

Posted by

on
i was certain i cancelled my renewal in 2015 and then just saw i was renewed until may, charging my account. I called and they said my cancelllation didnt go thorugh and wouldnt do anythingm to satisfy me. It seems so deceptive, since I was certain my cancellation went thorugh and wonder if they make it deceptive and confusing on how to cancel the renewal. This company seems ike it is decpetive and fraudulent and certainly does all it can legally to hold onto your money, when it renews due to some possible mistake or deceptive layout of the cancellation page.
Im so upset by this and wont stop here.

Posted by

on
i also thought I turned auto renewal off when I saw my cc and noticed I was charged. This was one day after the renewal. I chatted with a person named Rosié G. Though she was willing to give me a partial refund if 26 $. Wow so generous. It was renewed for one flipping day. And they think it's ok to charge me for 3 months. It was an honest error. Such jerks. They could care a less about people or being matched. They prey on people's emotions and for a lot of people there desperation. I used there site twice and this happened before that's why I knew to turn off the auto renewal and I still got f*cked over by there sh*tty dating service I wish I could post this on FB or somewhere where it would show them and others that this can't keep
Happening. If there's a suit I hope im included

Posted by

on
I keep getting all sorts of emails from match.com, that so and so wants to meet me, notification of matches who have sent me emails, winks, etc. even though I canceled my account several months ago! I know that this is an attempt by match.com to make previous members join again, but this is not my complaint. I realize that my profile is still up on this dating site, which is frustrating.

My complaint besides being annoyed with all the emails from match, is that I remember some matches on match.com (when I was still a member) telling me that they joined match because they saw my profile and wanted to meet me. If my profile and other canceled members' profiles on match, are still up and running, then this is a sure scam. This kind of practices encourages people to join match based upon false promises that they might be able to meet the person they joined match for, when the truth is that the person they joined for is no longer a member, and match.com knows this! I have tried to contact match regarding this matter, but was holding for more than 30 min, so I hang up. I wish there was a law against this kind of scam. ~ A disappointed and an annoyed customer of match.com

Posted by

on
I think you can probably make dates on Match.com, and get scammed by other users, but that wasn't my issue. My problems with Match.com have to do with their business model and customer service. I got charged for a second 6th month "subscription" with no warning (ever other business I've ever worked with emails or informs you before a charge is made) and I immediately called to figure it out. No answer, they don't answer calls during "non business hours". I try to email on my phone. If I use certain words, such as "refund", the SEND button grays out and won't let me push it. I can only send a vague email and never received a reply. When I did get in contact with a customer service representative, I was told that they don't refund, when I pressed, she told me she could do an exception and do a partial refund. And then that if I didn't accept it then, the refund would decrease when I called back. Wait, how does that work? You are telling me you are making an exception to the rule, but when I call back the exception would stand? How can they justify charging people for 6th months and not issuing a refund but cancelling the subscription? Or charging without warning? The whole situation is absurd.

Posted by

on
I was charged 2 years in a row for auto renewal for a site I do not use. Last year, they said there was nothing they could do to refund my money. I went in and cancelled my subscription, but when you cancel, you can no longer use the account you just paid a year subscription for. Though I rarely used the site and did NOT authorize auto renewal, I did occasionally go on to see the site. In Nov 2015, they auto renewed my membership - once again without my approval, and this time upgraded me to a premium membership which was $191. It took an hour to get through to a human on the phone. When I told the woman I talked to that I thought I had checked a box that would not allow them to auto renew, she said that wasn't possible. The only way to stop auto renewal from happening is to cancel your membership, which doesn't allow access to the site, even if you have paid for a year in advance. I said I wanted to speak to a supervisor, and she said no one - not even a supervisor can authorize a refund. What a total freaking scam. How can it be that the only way to keep them from charging your card on auto renewal is to cancel the membership they charged you for without your permission? Shouldn't I at least be able to use something I have paid for? Turns out customer service is in Costa Rica - and NO ONE in customer service can give a refund. I want to participate in a Class Action suit against these rip off people.

Posted by

on
7 out 10 on Match.com were fake profiles...................
I am a victim of the scam running on Match.com
my life savings is going because this is a play ground for criminal activity

After reporting the profile- Match.com did nothing to keep this from happing to anyone else.

CONSUMER BE MORE THAN AWARE

Posted by

on
Also a victim of this SCAM. I want my $300 back.

Posted by

on
I have been a member since 2012-2013. When I cancelled my account 4/14, I was sent a confirmation of the cancellation with a confirmation # via e-mail. They STILL charged me for another (6) months without my consent. Got NO WHERE with customer service reps, even a supervisor to refund my $68.00. No way to cancel my card within their site. Match rep said there was no way THEY COULD REMOVE MY DEBIT CAR.D from my account (What the???). I swallowed this charge and continued on site, to no avail. My subscription was to expire 10/04/15. I, again, cancelled on their site 9/28/15 with a confirmation e-mail with #. I backed this up w/ an on-line rep, and e-mailed myself a copy of the chat session. She confirmed my account had been CANCELLED. On, 10/05/15, I was charged ANOTHER $68.00 for (6) additional months!! After EXTENSIVE phone calls and research (and no refund allowed), I have learned my lesson. Alert everyone you know! PRIOR TO CANCELLING YOUR MATCH ACCOUNT, please make SURE you CANCEL your debit/credit card connected with your Match account, so they can’t charge you any more. These people are THIEVES and this is FRAUD. I don’t have enough money to sue. PLEASE PROTECT YOURSELVES.

Posted by

on
Match.com is a joke. No one is real on here. They all ask for money or are not who they appear to be. I hate this site and want everyone to know they are a fraud. I hope they get shut down. If you are an unhappy customer they will not refund your money either.

Posted by

on
I have never signed up for match.com but can't seem to get rid of their pop up ads that appear on some of the websites I visit. Any suggestions? My computer is maintained by a professional who has been building and maintaining computers for 40 years. He has eliminated all but the match.com ads which is nice considering that I'm happily married and at age 65 have no desire to date a 30 year old man.

Posted by

on
I signed up for 3 months but after 8 days they terminated my account and wouldn't explain why. I emailed them and even spoke to customer service by way of phone twice. And still they wouldn't give me a reason why they took my money and terminated my account. They never once asked me a darn thing before terminating my account. I'm not sure how they get away with that? How does one investigate and never question the accused? Highway robber is what I'd call Match, thieves to the MAX.

Posted by

on
I've been off and on match.com over the years and this is the second time I've had my credit card info stolen right after I decided not to renew my membership on match.com.
Someone charged up a storm on match.com.
Never again will I use them. Caveat emptor!!!!!!!

Posted by

on
I just had a similar problem in the last day. My card was charged for a 6 month subscription that I did not ask for knowingly. I suspect an errant mouse-click could have happened but, the charge was at 4:00 a.m.. when I was in bed. They refused to refund without canceling the account - I was holding the account open in case I had time to look for a match again. The only way to get my money back was to claim fraud and let them close the account. If you're game enough to sign up with these jerks, make sure that you do not get auto renewed or charged. The idea about paying with a debit card and then canceling it sounds ok, if you can do that. Otherwise, you'll be paying a lot of money for nothing

Posted by

on
Why aren't these people being prosecuted?

Posted by

on
1-Matched by inactive/cancelled member profiles.

2-Contacted by Member profile scammers non stop.

3-Locked out of my own account for last 2 days technical help not available. Unable to remove my profile. Still there. Merryman1967. Cancelled subscription today. Unable to remove profile.

4-On hold with customer service for 36:06 minutes. I was refused a pro-rated refund or consumer identity protection.

5 -Sucked into the service by misleading advertising.

6 -used the service for 4-5 days at a cost of $72.00

Posted by

on
all good comments...I just posted a profile and am getting non-stop winks and flirts from people 12-15 years younger...I was on POF with the same profile and got very few responses. Had match.com been less obviously fraudulent I might have ponied up the dough to join.

Posted by

on
I want in too.
On 26 Dec., '12, with out warning, my 6 mo. subscription ran out. When I called to find out what happened to the 6 month free extention, if unsuccessful, that was promised at the beginning, I was told by Lar that they couldn't simply include the guarantee as I got a discounted price of $81 and they had signed me up for only 3 mo. When I said I had to pay with a check (as their software wouldn't take my CC) in June and it was now December, he changed his story and wanted more money - another $81 and started asking for my CC #. Then he said he could only send me his check for a complete 6 mo. refund and I could then send another check for the same amount back. I told him I could do that and that I didn't mind waiting for the Match.com check to clear. He quickly abandon that idea and started wanting my CC # again. He tried several more schemes and when those didn't work the line went dead.
I called back and got Andres with a lot more schemes and no originally promised guarantee of another 6 mo. as he said payment by check precluded that guarantee! When I asked about this rule he said I had failed to "read the fine print" in their huge disclaimer. When I requested a copy of that statement he put me on hold for a long time again. He came back with explicit instructions on where on their site it was-in an obscure section 12 (A). He started wanting my CC# real bad as if he got paid by the number of people he screwed. When I told him I didn't trust them he offered me another 15 days gratis to decide to send them another $120 for a premium program and many ways to pay more $$$ but not to get the 6 mo. promised guarantee. I told him that I was a regular guy and that would be unwanted. Given their claims, why would anyone want/need such a feature? So he offered another 6 mo. subscription for another $81 that would include a 6 mo. guarantee!
I did have 2 meetings with other females - one a real lady who seemed genuine. The first seemed to care a lot more about her cell phone calls than me and was dressed like a dyke. Every day I get 18 nearly totally irrelevant 'new matches', at least 85% of which are already married to their f#%ing cat or dog! Why do so few 'get it'? ~75 e-mails later no romance, no love and a lot of grief from HugzA1. She is a very, very nasty, man hating b&8tch who should have signed up at fight.com!
After the call, I found his referred to section 12(a) and copied it as I failed to see how it was at all relevant to the question at hand. I can supply this for the asking.
These bastards have more tricks and scams than one can count!


Greg

Posted by

on
I was a subscriber on Seniorpeoplemeet.com for 6 months. During this time, I had very few people email or send me "flirts". As my membership was about to expire this past week, I received over a dozen emails and flirt notices. When I went through the unsubscribe process, I was offered another 6 months for cheap, so I thought, what the heck. Since I renewed, all of a sudden those emails and flirts have come to a screeching halt. So I agree, these websites engage in borderline criminal marketing acts.

Posted by

on
Not only does Match.com allow fake profiles...they create them and have employees chat with customers, posing as real customers through these fake profiles. What sort of person would continue doing this for a job? If I were an employee and Match told me that I needed to 'chat' with customers through these fake profiles...I would tell them to f**k themselves and would turn them in.

What about the person that is very lonely and thinks they have met a real nice person on Match.com??? What happens when this person 'offs' him or herself after finding out the profile was a fake??? Can you tell us what you are going to do when that happens, Match.com??? You f**king dirtbags!!

Posted by

on
Well, I signed up for Match somewhere around October of '11. There were lots of profiles in my area, but there were ZERO that were someone I was interested in, or would even return my e-mails.

Match did not care, and said I did not contact enough members. How can you not contact enough members, when your messages are not read, or returned?

I have been scammed out of a good bit of hard earned money, and don't expect to get it returned to my wallet by this corporate scum.

FAIR WARNING: DO NOT use this site, do not involve yourself with it, and DO NOT send them your money.

Posted by

on
Match.com's parent company IAC now owns several dating sites worldwide such as okcupid, meetic, chemistry.com, singlesnet and others. In my experience on match and meetic, there is no control of same user - multiple profiles with fraudulant info, such as country of residence etc. This creates an open playing field for scamming and other fraudulent and deceptive practices. Comments on the internet constantly state that reporting to the sites is ignored. Until class action cases such as this or new laws force dating sites to properly validate profiles and police member activity, they are very unsafe to use. This class action represents people who had a paid subscription specifically with match.com between December 30, 2006 and June 29, 2011.

Posted by

on
Match responses mainly come from match staff who are employed to give you a romantic experience, rather like a theme park. It becomes very obvious when you mention details of the town they live in that they have never been there or even to the area! It just suckers you in and tries to keep you paying, obviously a fraud, but sadly you only see that once you are in!

Posted by

on
It is funny how the system works and kind of obvious that a lot of the profiles are expired or fake.

I have not received an email, a view, or a wink in quite sometime and was letting my membership expire on July 28th. The next day after my membership expires, I receive a message that someone has emailed me. Of course I can't see the email because my membership expired.

This is a total scam, and I suggest people avoid all online dating sites.

Posted by

on
I am currently having problems with match.com. I have tried twice to cancel my online dating service match.com. Have told them to stop crediting my account, don't want the service and to this day they send me new matches and winks. How can I get it to stop????

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