Those regulations protect consumers from harassment at the hands of a third party attempting to contact a consumer to collect a debt, arrange for payment, or market services without their express permission.
This past March a plaintiff from Chicago filed a class action Comenity Bank Robocalling Violation class action lawsuit alleging TCPA harassment. Plaintiff Lejune Brown alleges Comenity Bank proceeded to place multiple calls with regard to an alleged debt. The calls are alleged to have been made through the use of an automatic dialing system.
The complaint was filed March 13 in US District Court for the Northern District of Illinois (Case number 1:17-cv-01970).
Brown asserts that Comenity employed the use of a robocall system to place multiple calls to her mobile phone without her permission, and in spite of repeated attempts by the plaintiff for the calls to stop. Unlike a land line, for which incoming calls are usually not assigned a charge, cell phone customers must maintain data and phone plans that often have a cap. There are often charges for both outgoing, and incoming calls over which a consumer has no effective control.
The Comenity Bank telemarketing violation lawsuit is not without precedent.
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The plaintiffs feel harassed. Their lawsuit is Case No. 3:16-cv-08316 filed in US District Court for the Southern District of West Virginia.
Comenity Bank has been down this road before. In 2014 the defendant settled a class action lawsuit for $8.5 million over allegations of TCPA violations.
Comenity Bank is operated by Alliance Data Card Services (ADCS). Together with Comenity Capital Bank, the two enterprises primarily exist to manage the funding and receivables of the credit programs utilized by clients of ADCS.