$600,000 Settlement with LINA and CIGNA for Claims Handling Violations in California
The California Department of Insurance has announced a
settlement agreement with Life Insurance Company of North America
("LINA") to resolve allegations of disability insurance claims
handling violations.
In addition to paying a fine, LINA agreed to make
changes in its claims handling policies and procedures, and to review
previously closed claims to determine if additional benefits are due.
LINA will review all denied claims for the period January 2005 through
December 2007 using the agreed upon quality standards outlined in the
settlement. This applies to California residents only.
The qualifications for this new reassessment
program are:
1. Insurance Company: LINA or CIGNA. Note that the denial letter
may have either the LINA or CIGNA logo.
2. Date of Denial Letter: Initial denial or appeal denial letters
dated January 1, 2005 through December 31, 2007. Claimants denied
after December 31, 2007 may still have the option to litigate; please
refer those folks to us as per usual.
3. State of Residence: California, either at the time of denial or
currently.
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