Many broadband consumers have recently complained about Clearwire, a company that offers Internet and phone service. Complaints include poor quality of Clearwire's Internet and phone service; difficulty in canceling Clearwire service; monthly fees charged after customers they cancelled their service; and "early termination fees" charged after customers cancelled their service.
Numerous top broadband providers are now including early termination fees in their contracts, with penalties of $200 or higher for consumers. Kirkland, WA-based Clearwire imposes early termination fees ranging from $180 to $220 for customers who drop its wireless broadband service before the end of their contracts.
Early Termination Fees
Individuals report being charged monthly fees and/or "early termination fees" after canceling their service. Such early termination fees were charged even if the cancellation was due to poor Clearwire service. These charges can cause problems for customers, including extra interest and fees on credit cards, or overdrawn bank accounts.
For many customers, selecting a service with an early termination fee may not be saving them any money; in fact it may be costing more than a traditional plan. Consumers Union found that nearly half of all cell phone customers who were considering switching carriers were deterred from doing so by the early termination penalty.
Poor Service
Some consumers claim that they signed up for Clearwire based on the company's representations that it provides reliable Internet and telephone service. However, after signing a one-year or two-year contract, customers complained that Clearwire's service was poor, including complaints that Clearwire's service at times did not work at all.
Cancellation
Individuals also report difficulty in canceling their Clearwire service, including long hold times and Clearwire's failure to cancel service when requested.
Clearwire Lawsuits
Lawyers for consumers across the country are beginning to investigate these types of practices and a number of lawsuits have already been brought against certain companies that charge early termination fees. These lawsuits seek to recover damages for injured consumers and also to force the companies to change their systems so that customers are not charged unlawful early termination fees for unexpectedly poor service.
If you have had problems canceling, have been charged monthly fees after canceling, or have been charged early termination fees after canceling with Clearwire, you may qualify for damages or remedies that may be awarded in a possible class action or lawsuit. Please fill in our form on the right to submit your complaint to a lawyer for a free evaluation.
Early Termination Fees
Individuals report being charged monthly fees and/or "early termination fees" after canceling their service. Such early termination fees were charged even if the cancellation was due to poor Clearwire service. These charges can cause problems for customers, including extra interest and fees on credit cards, or overdrawn bank accounts.
For many customers, selecting a service with an early termination fee may not be saving them any money; in fact it may be costing more than a traditional plan. Consumers Union found that nearly half of all cell phone customers who were considering switching carriers were deterred from doing so by the early termination penalty.
Poor Service
Some consumers claim that they signed up for Clearwire based on the company's representations that it provides reliable Internet and telephone service. However, after signing a one-year or two-year contract, customers complained that Clearwire's service was poor, including complaints that Clearwire's service at times did not work at all.
Cancellation
Individuals also report difficulty in canceling their Clearwire service, including long hold times and Clearwire's failure to cancel service when requested.
Clearwire Lawsuits
Lawyers for consumers across the country are beginning to investigate these types of practices and a number of lawsuits have already been brought against certain companies that charge early termination fees. These lawsuits seek to recover damages for injured consumers and also to force the companies to change their systems so that customers are not charged unlawful early termination fees for unexpectedly poor service.
If you have had problems canceling, have been charged monthly fees after canceling, or have been charged early termination fees after canceling with Clearwire, you may qualify for damages or remedies that may be awarded in a possible class action or lawsuit. Please fill in our form on the right to submit your complaint to a lawyer for a free evaluation.
