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Attorney Discusses Limits on Class Actions

May 5, 2011. By Jane Mundy.

Washington, DC: The recent Supreme Court ruling (Apr. 27, 2011)—where companies and/or employers can now require consumers to arbitrate disputes individually rather than joining forces in a consumer fraud class action, for instance, could have far-reaching implications for everyone. What does this decision mean to the typical consumer? Attorney George L. Garrow, Jr. of The Garrow Law Firm in Washington, DC, weighs in…

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Arbitration Trumps Class Action?

April 30, 2011. By Jane Mundy.

Washington, DC: The US Supreme Court's ruling on AT&T vs. Concepcion this past Wednesday, April 27—that companies can require its customers or employees to arbitrate disputes individually rather than joining forces in a class action—has created ire from attorneys and a number of organizations, including consumer and civil rights advocates.

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Senator Klobuchar Equates Cell Phone Fees to a "Rigged Carnival Game"

June 13, 2010. By Charles Benson.

St.Paul, MN: With the release of a recent FCC report that highlights the concerns Americans have over cell phone fees, Minnesota Senator Amy Klobuchar has launched a new campaign to reform the billing practices of the telecom industry.

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Six Hundred Dollars in Early Termination Fees

June 13, 2008. By Heidi Turner.

Lake Arrowhead, CA: Many customers who complain that they were charged early termination fees for canceling their cell phone contracts say they were not aware that they could be charged those fees. Others say that they had no idea their phone was still under contract.

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Early Termination Fees: "Sprint Destroyed My Trust"

June 5, 2008. By Heidi Turner.

Springfield, IL: Many cell phone customers are learning even if they have been with the same carrier for years, they may still be charged an early termination fee for canceling their service. Thomas H. says he canceled his service because his life depended on his cell phone and his coverage was not dependable. Despite that, he was charged $600 in early termination fees.

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Cell Phone Early Termination Fees "Ridiculous"

May 7, 2008. By Heidi Turner.

Castro Valley, CA: Gloria M. would like cell phone companies like Sprint to change their policies regarding early termination fees. She knew an early termination fee would be charged if she canceled her contract, but the amount charged for a termination fee was high and Gloria says Sprint took that money out of her account without her authorization.

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Cell Phone Fees: Don't Let the Monster Eat You Alive

April 9, 2008. By Gordon Gibb.

Boston, MA: They might be just starting to get with the program, but by and large cell phone companies have a long way to go before cell phone consumers will feel vindicated after endless complaints surrounding early termination fees, hidden charges and other fees that are widely considered unfair, and unjust.

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Cell Phone Termination Fees: "You Want To Pull Your Hair Out"

March 29, 2008. By Heidi Turner.

Dallas, TX: Douglas M. says that he has finally resolved his complaints with Sprint, but it took a long time, many phone calls and two complaints to the Better Business Bureau before his early termination fees were dropped. He had been with Sprint for many years when his problems started in 2005 and says that he never actually authorized a new plan with his cell phone provider.

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Cell Phone Termination Fees: "A Lot of Money"

March 2, 2008. By Heidi Turner.

Fort Dodge, IA: Karen C. (not her real name) says she did everything that Sprint customer service representatives told her to do. She says she was even told that when she moved, she would not be charged an early termination fee. However, she was charged a fee of $1,000, and she says every time she phones Sprint, she speaks to a new customer service representative, who gives her different answers to her questions.

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Cell Phone Termination Fees: "Don't Give Them the Money"

February 27, 2008. By Heidi Turner.

Palominas, AZ: Like many other cell phone customers, Charles G. thought his contract had expired and become month-to-month when he decided to cancel his service. He had his two year contract with Sprint for three and a half years and had not made any changes to either his phone or his plan. So, he naturally assumed that he could now cancel his contract at any time without paying cell phone early termination fees.

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