Best Buy Legal News Articles & Interviews

Tampa, FL Judging from the seemingly never-ending parade of consumers who voice complaints about Best Buy and their Price Matching guarantee, it would appear that the largest consumer electronics enterprise in the United States and Canada is inappropriately named. Perhaps 'Bets Buy' might be better, as in all bets appear to be off when a consumer comes in for a price match.

Secaucus, NJ The lengths to which Best Buy staff resorted in an effort to deny a persistent, but deserving customer what amounted to a $30 price match appears laughable—but it's no laughing matter to disgruntled customers willing to take Best Buy to court over its Price Match policy.

Beverly Hills, CA Customers of Best Buy stores have been having difficulty with the chain's Price Match policy, which appears to promise a practically universal price match in Best Buy promotion and marketing, but contains so many exclusions in the fine print that the effective usefulness of the policy is gutted.

Secaucus, NJ: Best Buy has a price matching policy, but some customers have found that there is apparently an exception to the rule. When a customer requested a price match for a Bluetooth headset that was also sold at J&R, a large electronics retailer in New York, the manager said that J&R was not covered by the Best Buy price match guarantee. However, an employee called J&R and, after the phone call, the manager insisted that J&R was a mom and pop store, therefore they refused to match the price.