LAWSUITS NEWS & LEGAL INFORMATION
J2 Global Receives 487 Service Complaints
Hollywood CA: According to the Better Business Bureau (BBB) a California-based company that provides outsourcing for message and communications services - J2 Global - has received 487 complaints about its services.
Most of the complaints, from large organizations and small businesses alike, allege billing disputes or difficulty canceling accounts, such as double billing on credit cards which are not reimbursed.
Additionally, according to the BBB "many customers complain of excessive hold times, anywhere between 10 minutes and up to several hours, when attempting to speak to a customer service representative.
Other complainants allege the fax service does not work or fax numbers are reassigned without notice or justification. A few complaints allege the company does not disclose the fact that the number of faxes you can send is limited or that there is a per page charge for every outgoing fax."
Additional complaints listed on an Internet customer rating site, claim customer accounts were suspended without notice.
The company does business under various names including j2 Global, Inc; j2 Global; J2Global Communications; JFAX Communications; JFAX.Com; and Onebox.com.
J2 Global Inc currently holds a C+ rating by the BBB, which, the BBB states, is due to the 487 complaints filed against the business and failure to respond to 2 complaints filed against the business.
Published on May-17-12
Most of the complaints, from large organizations and small businesses alike, allege billing disputes or difficulty canceling accounts, such as double billing on credit cards which are not reimbursed.
Additionally, according to the BBB "many customers complain of excessive hold times, anywhere between 10 minutes and up to several hours, when attempting to speak to a customer service representative.
Other complainants allege the fax service does not work or fax numbers are reassigned without notice or justification. A few complaints allege the company does not disclose the fact that the number of faxes you can send is limited or that there is a per page charge for every outgoing fax."
Additional complaints listed on an Internet customer rating site, claim customer accounts were suspended without notice.
The company does business under various names including j2 Global, Inc; j2 Global; J2Global Communications; JFAX Communications; JFAX.Com; and Onebox.com.
J2 Global Inc currently holds a C+ rating by the BBB, which, the BBB states, is due to the 487 complaints filed against the business and failure to respond to 2 complaints filed against the business.
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