Los Angeles, CA: A class action lawsuit has been filed against Eddie Bauer LLC alleging the company records customer phone calls without customer knowledge, in violation of California state laws.
Filed by lead plaintiff Yevgeniya Granina, the lawsuit states Eddie Bauer has executed "a companywide policy and practice of recording inbound telephone communications with prospective customers."However, the clothing company fails to inform customers that their phone conversations are being recorded by providing a prerecorded message or other type of notification that would warn customers.
"On information and belief, these inbound telephone communications were recorded by defendants, without plaintiff's knowledge or consent,"the lawsuit states.
According to the lawsuit Granina contacted the company by phone on December 4 and December 10. Granina alleges that during the course of the conversations, she gave the company sensitive personal information, including her credit card number, address and first and last name, however at no point was she informed that the conversations were being recorded.
"Plaintiff did not give, and could not have given, consent for the telephone communications to be recorded because she was entirely unaware that defendants were engaged in that practice during the telephone communications,"the lawsuit states.
The complaint seeks certification of a statewide class of consumers who called Eddie Bauer using a cellphone, spoke to a company representative and had the conversation recorded without their knowledge. The lawsuit seeks an injunction and statutory damages of $5,000 for each potential class member.
Granina is represented by the Law Offices of Zev B. Zysman. The case is Yevgeniya Granina v. Eddie Bauer LLC, case number BC569111, in the Superior Court of the State of California, County of Los Angeles.
