El Segundo, CA: DirecTV has become the latest company to face a media communications lawsuit. The company is being sued by customers who allege that it collected early termination fees without telling the customers it was doing so. Furthermore, the plaintiffs allege there was no valid contract explaining the fees.
The lawsuit, which seeks class action status, says that early termination fees were illegally collected after customers canceled their service. Plaintiffs seek a refund of fees and changes to the company's termination policy.
DirecTV has said it cannot comment on the allegations in the lawsuit.
Meanwhile, many customers are expressing their unhappiness with DirecTV's early cancellation fees and willingness to collect unauthorized payments.
"I was charged a $319.00 cancellation fee from DirecTV unfairly," Chris R. says. "I decided to bundle my services with AT&T after having DirecTV for approximately 4 years. When I called [DirecTV] to cancel I was never told of any cancellation fee, I was only told that a FedEx box would arrive in a few days for me to send back my receivers.
"A month later I was charged $319.40 for an early cancellation fee [in an unauthorized charge to his credit card]. I called DirecTv and was told that because I ordered a new DVR in February 2008, to replace my broken Tivo, I was automatically put on a 2 year contract. I informed the operator that I was never told of this contract and I was told that it is part of a verbal contract." Chris says that he later spoke to a manger, who agreed to refund the fees. However, that was not the end of Chris's story.
"About 1 month later [I] received a bill from DirecTV stating that I owed them $319.40. I call back and again explained the situation and that the manager took care of the matter. The operator stated that there were no notes on the account stating that it would be credited."
Jennifer D. says that she has also had problems with DirecTV charging her credit card despite her not selecting automatic bill payment with the company. She says that she does not dispute that she owed them payment for one month's service but shortly after learning that the company discontinued her service, she learned that DirecTV charged her card $179.17—more than she owed them. "This bill was not mailed to me, emailed to me, nor was the charge authorized," Jennifer says "I did not, nor have I ever, elected for automatic bill pay. The charge was made without my consent!"
Deborah Y. says she has also had problems with DirecTV. "I was not given any information about their 'cancellation fee' when I signed up," Deborah says. "I did not get the channels that I had requested so I canceled the service within 3 days of signing up. They have since then harassed me for $347.07 and have taken it from my checking account twice, creating overdraft fees for me both times…This experience has cost me money, stress, sleep and time. They have never had my permission to take money from my checking account."
Consumers are becoming increasingly angry with media and telecommunications companies for sneaky billing practices. Many are now filing lawsuits alleging they were never informed of early termination fees and never gave the companies permission to take money out of their accounts.
If you have suffered losses in this case, please send your complaint to a lawyer who will review your possible [Media-Telecom Lawsuit] at no cost or obligation.
Posted by Jessica Washington
July 21st they took $548 out my bank account for my aunts account that I used my card to pay because she don't have a bank account. I haven't made a payment for her since February, how can they do that. I'm a single parent of 5 kids with no outside help from any agencies or family. I work part time and go to school. Did anything work?
Posted by James
How did Directtv get my new credit card number. I would like to know. I called and as always get the clueless customer service rep.
Be careful as Directtv will get hold of your cards even without permission.
Posted by Russell
Direct tv took $824.00 out of my bank account without my permission the account wasn't even in my name, yet since my card was used once before to help a friend pay his bill they had the right to do so.
Posted by Lisa Strup
i find it extremely irritating that this company somehow gets away with this! It always their fine print, ok well if it's all knowing and ok to do, than why must it always be in fine print??? If they weren't being shady than why not print in bold? Because they know that nobody would go for this ill designed contract. They just took my rent money. All of it. It's such a pretty picture to invision my 4 daughters and I living in our car. But hey direct tv share holders are doing fantastic, probably on vacation while we will be evicted. Yeah Real cute direct tv.
Posted by marie
I had Direct TV 1 month I canceled after finding out that their package price and guarantee was not to par and found out that I am disabled no longer able to work, anyway I called and the lady asked me to do a 6 month thing, I informed her that I really can't afford it now and do not want it and was well within my 30 day limit anyway she said I had to do the 6 month hold. Well nothing has changed I am still disabled no income still living with my daughter.
They sent me a box for the equipment yet to be picked up I informed direct TV that it's on the porch and has been for three weeks now, yet no on picked it up I contacted them today told them if it's not picked up I will obtain a police report that they failed to pick it or up have UPS pick it up.. UPS stated that Direct TV has to order it. IDK
Anyway I received a text today stating they tried to charge me account 585.00 without my permission, I was told I owed them 10.25 yet I told them I dont have it yet and that they do not have permission to take anything from my account to removed my info, I also informed them that any money going into the account would be from Social Security and that I revoke all permissions.. Copy of email in my possession..
My bank canceled my card re issued a new one and they filed the a fraud alert in my behave. They are crooks!
Posted by Jesse Hall
Direct tv took $536.00 out of my bank account without my permission the account wasn't even in my name, yet since my card was used once before, now I have 2 days to sell anything of value I own to come up with $1300 for my mortgage or I will be foreclosed on, how is this legal? When I called the said since it wasn't in my name that I can go to my bank and contest the charges and get my money back but my bank isn't open till Monday and I work till 3:30 and there is no telling when I will get my money back, thanks Direct TV for being the sketchy low life thieves.
Posted by Jack Root
In 2010 DirecTV (DTV) began replacing all personally owned Digital Satellite Service (DSS) Receivers, with their 'Improved' receivers. This exchange was advertised as the "MPG Swap" and was represented as "Free" No Cost Increase or Contract extension.
For the next several month's my bill showed a $6.00 charge ("Rec. Fee") followed by a $6.00 credit. Then the fee was gone, as was the credit, but my programming fee went up by $6.50 per mo.
Received an E-Mail from DTV, that receiver rental fees will no longer be listed seperatly, but will be included in the programming fee. Am I the only one who smells 'deception'?
With 10's of thousands of Thompson DSS receivers out there, I can't believe I'm the only one paying $13.00 a month, for something that was supposed to be free. Class Action anyone?
Posted by Dale Meldgaard
I have the same question as Mr Frank Harmon: Direct TV has misrepresented there services, failed to disclose and failed to inform. All I want is out of my contract. Is there currently a lawsuit in progress that I can join to penalize them for their actions?
I had planned on canceling my service on June 25, 2015. Now, I am afraid to do so. Please advise.
Posted by Karen S Martin
When I called to subscribe to Direct TV they requested a $230 deposit due to my poor credit (I had been laid off work and living was very difficult), I gave it to them using my debit card. Upon receipt today of my second statement I called because there was a charge of $2.15 labeled as a "Regional Sports Fee". I don't watch any sports nor does anyone in my household and I had specifically declined their offer of a trial version of their sports program at the time I ordered service; so why am I being charged a regional sports fee. I was told that this fee is based on my area and it was not possible to remove this charge. However, they continued, if I added an additional 45 channels at a fee of $6+ per month, they would take all sports off my TV. Laughable isn't it?
So I went onto my next issue, when would I receive the return of my "deposit" of $230? I was then told for the first time that this deposit was non-refundable. I questioned how/why a deposit is non-refundable and why it was that it was non-refundable. I was told that because of my poor credit I was required to make a deposit and that it was marked non-refundable. I never received a reason why it was marked non-refundable or why I wasn't told that it was a fee, not a deposit. They chose to illegally mislead me, calling it a deposit and not a fee. I told them that I knew they recorded all their customer service calls and they could review my call from February 2015 to verify what I was told. I requested to speak with a supervisor which they happily agreed to, though it took quite some time to get one on the line. The first thing the supervisor did upon connection to me was to give me her name and tell me that she could not change anything with regard to my deposit. She listened to me, and agreed on every point. She spent quite some time reading, but was unable to do anything. I was getting quite angry by this time and told her that I understood she couldn't do anything to change my non-refundable deposit to refundable but surely she could transfer me to someone who could. At this time she informed me that because I had just today received my second statement I waited too long, I missed the time frame in which something could be done.
I was never transferred to anyone with the authority to change my deposit to "refundable". The supervisor did however tell me that I could get with my bank and dispute the charge on my bank account. But she then informed me that while I could get with the bank and make a dispute, Direct TV would then place the $230 charge on my bill so that I would owe it anyway.
For a corporation as large as Direct TV (now owned by ATT) to deliberately mislead a customer and steal $230 and then have their own people admit the wrong doing but not do anything to remedy the problem is unconscionable. You would think that a company that has already been in hot water with the FTC for "misleading" customers, would have learned their lesson, but I guess they feel that they are above all that. I willingly recognize that my poor credit is cause for the assessment of a deposit to guarantee my account. The whole premise of a deposit is that it will be refunded to you after a specified time period or that the balance of my deposit will be applied to the final balance on my account at the time I end my 2 year contract. Unfortunately according to Direct TV supervisor, Luwaan in Georgia, it will not happen in my case. They just took away my right to make an informed decision as to whether or not I want to agree to the privilege of giving them $230 which will never be returned or refunded. Direct TV illegally misrepresented to me that the $230 was a deposit when in fact it was a fee.
Posted by JE Miller
Every comment that I've read on this page is correct is every way. DirecTV is a criminal company that needs to be stopped and dismantled by our state and federal government and their $12 million annual salaried company President indicted on federal charges, he has the policy power to stop all of this.
I went through the same DirecTV bullshit as everyone else with overcharges, unauthorized charges, bank and credit card issues. There is no written contract with DirecTV, everything is verbal on the phone. It's time to start another class action lawsuit against DirecTV as apparently they didn't learn from the first few lawsuits however they paid out millions to the consumer.
Contact/send letters to the BBB, your state attorney general and the Federal Trade Commission about how crooked DirecTV really is and what they have done to you as a consumer. Get in on a class action, it's time to put a damper on DirecTV's criminal activity.
Posted by ryan schweitzer
I was a happy direct tv customer. Never had a single issue. Then due to a disaster we lost our house. We moved and did not switch over service right away. Then one day 500 was missing from our bank account. I was informed by customer service that my suspension was not processes properly and my account had gone into collections and that notices were sent to our former address. Crazy idea direct tv. Call me. At least let me know you are going to take money from me.
Posted by Nick Alford
My wife, 2 year old son, and I moved to a new house 2+ months ago, we had directv at our old place and decided to do the movers deal, paid them $175.00 in advance to set up equipment at the new house. When the technician came to install the dish, he could not get a line of sight so he could not install causing my contract to be voided. I Contacted directv and it took me 3 customer service reps and 2 managers to cancel my contact. I had a half months bill still left on my account so they used the $175.00 to credit that to the half months bill and refund me the change. (none of this happened) Fast forward to today. After not having directv for 2 months, they decided to charge $194.63 to my debit card. (I have never authorized them to make automatic payments or charges. I always did one time payment online) I contacted them and was told that it was for the final bill (which was paid with the $175.00 plus a late fee. I told them about the moving fiasco and was told that They will investigate it which can take up to 10 business days.
This couldn't have happened at a worse time, my family is already struggling being a one income household, my wife went to buy groceries and my card declined. Most of our bills have been paid but now we have no MO we for food for two weeks. Thanks Directv, I will proceed to let the world know about how your company scams people.
Posted by tara
Directv took out 445.00$ out of our debit card bec I had paid the bill they said they can do that without permission. I think this should be illegal. Ive contacted the bank and trying get it straighten out but probably wont be able to. I also contacted bbb. Has anyone had any luck on trying get money back..
Posted by Sean Miller
What I don't understand is how they can call it a contract and continue to raise prices. I will ride out our contract and go to Dish Network
Posted by MaryR
signed 2 year agreement with fixed price, salesman said this price would be good for 2 year term 6 months later we got a price increase per tv, we sent a letter about increase and no response from them. when does price increases stop.
Posted by Vicki Woods
We have been with DTV for nine months, and they just raised our bill. The man I talked to Vincent said every ones is going up. I have a TWO year contract with them, I did pay my bill the entire amount, which I plan on getting back. I’m going to get my ducks in a row, go thru all my bills, get a new visa, and pay my bill some other way.
Posted by Zachary Goldschmidt
I was also charged an early cancellation fee by DirecTV. We bundled with CenturyLink, then CL screwed us over. We were told we were not bundled, so there was no 2 year contract. DTV sent us a bill for early termination even though we never had an agreement with them. When we called them to dispute, we were told DTV has different practices than CL and we were in contract with both. Further, CL did not pay DTV, which caused DTV to shut off our service. DTV called stating they wanted their equipment back, but did not inform us of any fees. When I asked if that was it, the rep said, "Yes." After receiving the bill, we called and were told we should have made an effort to continue our DTV service and we wouldn't have been charged if we had stayed with DTV. Unethical and we want in on this class action lawsuit.
Posted by DWAYNE CORNWELL
THEY TELL YOU THERE ARE NO START UP FEES. THE4 FIRST THING THEY DID WHEN I GAVE THEM MY CREDIT CARD # WAS TO CHARGE 21.00
Posted by cmyers
Canceled direct TV in November 2014; they took money out of my cjhercking even though were told not to, causing a overdraft charge, direct TV chargers for equipment not returned, even though it was returned, direct TV would not let me lock in the rates. They said it was my fault it was not locked in. Also my bill was suppose to be 29.99 a month. However it was never less than 89.99 a month, when I asked why the difference, I always got the run around. Now they are trying to collect 436.00 dollars, saying I owe it when I don't, also my house was damaged when they installed the service, I have been fighting with them since September 2012, to fix the damage. I don't know how they stay in business, with all the fraud they do.
Posted by Sherry Vogel
After 14 years we cancelled service to Directv. Other than the first two years, I never had a contract with them nor was ever told one was automatically added to my account. I had an early cancellation fee of $260! I spent TWO FULL HOURS on the phone arguing they never told me about a contract and they couldn't provide me with proof of my signature, a recording of my voice saying it was okay, or the written contract. I was also transferred to different "supervisors" who would tell me the same thing over and over that it came automatically for two years with the lease when I added a room. That was never explained to me. After reading other comments, I'm in the same boat with many. I want in with this lawsuit, too!
Posted by Sherry Vogel
After 14 years we cancelled service to Directv. Other than the first two years, I never had a contract with them nor was ever told one was automatically added to my account. I had an early cancellation fee of $260! I spent TWO FULL HOURS
Posted by Michael King
Cancelled service Jan. 2015 after 10 years of service. Sent back cards. Receivers were not requested to be returned.
Just got a bill for 140.00 for Pay for view from 2008 and up.
What is my liability. Texas has a 4 year SOL on debt, is this just loans and such and would this be outside that law.
I contend it is their problem I did not pay, If I even ordered these movies, as their system did not account for the Pay for view. I do not remember ever ordering many pay for view movies.
Should I contest this? I have asked for itemized list of charges and bills for the month following the charges to see if I did indeed pay for them and would be paying twice if I paid this bogus statement.
What ground do I stand on. It appears Direct TV actually has a website advising they have all kinds of rights and to pay bill, to avoid hassles.
Posted by April Adkins
I want in. I was lied to to get their services...they can out and installed their equipment in my home and the next day I realized that I was lied to. They said they had something like netflix on their system. That I would have access to over 10,000 movies to watch anytime. Well when they install it takes 12 hours for the movies to download, well I go to bed get up and go to work the next day...I come home and look at the so called almost like netflix...well you have to pay 3.99 and up for almost every movie...the only ones that are free are like 1950's movies. So I called to cancel and they told me I was over my 24 hour grace period and would be charged $480 to cancel. They tried and tried to get me to stay offering a $25 credit...WOW! I even got a $200 gift card for joining and they stopped it but still charging me the $480...they are nothing but liars and thieves.
Posted by Edward H Furlott
I had problems also as they tried to charge me for the free installation. They wanted my bank card number. Well I opened a account and got a debit card. I told them I wanted to be billed at home. They said they just needed a small payment on my card Well they took out about 30.00 dollars and billed me at home. In the mean time as I found out they were crooked and a predatory company I imeadiatly closed my account just to be on the safe side. when they took out the small payment I was promised a 50.00 credit and a prepaid bank card for 100.00. Well I have to Yet to get either.Any time I had problems I spent Hours on the phone.When they Installed the system the told me they would have to come back as the ground was frozen. When the ground was unfrozen I told them to get out here and bury the cable. they told m there would be a 50.00 charge I told them I wouldn't pay it and if it wasn't done they could count on legal action being taken.I must say this is one of the worst experience I have ever Had. The only thing I want to tell you ,don't give them a credit card or debit card number. Once you give them your number , it s like giving them the keys to your bank. I am a business man selfemployed for 53 years And I thought I have seen every thing, but this gets all I have ever seen. Good luck if you deal with this outfit, you will need it.
Posted by Roberto rijos
How can i be part of this lawsuit direct tv over charged me an stuck me with about 1,000 in cancellation fees
Posted by Denis Carr
So, to begin, somebody at DirecTV took me off of my autodraft payment schedule which has worked well for years. That resulted in a "late notice" for an overdue payment. An unnecessary phone call to to "customer service" resulted in a reversal of the late notice and a $5 call-in fee. That was cancelled with another unnecessary phone call.
Now I'm starting to get the picture about DirecTV.
My latest DirecTV bill--on autodraft--showed a new charge for "Regional Sports Fee." Upon questioning customer service I learned that my subscription package has for years always included these "regional sports" channels, though I never watch them. In other words, my subscription package pays for these channels and, yet, I'm now supposed to pay for them again--a double charge--through this new sports fee. Foul!
Of course, there was nothing that customer service could do about this. It didn't take much challenge before the agent realized he wasn't as helpless as he might have thought.
Oh, and I made it quite plain that there would be no $5 service charge to me for using "customer service."
Posted by Lachell
Woke up this morning and logged into my bank account to fund out i was charged $605 worth of cancelation fees from direct tv. I was not in auto bill pay nor did i authorize this payment. I called direct tv and told them i did not ok them to charge my account at this time they told me there is nothing they can do. Not only did they take our rent money they put my account into the negative and was charged an overdraft fee. How can they get away with charging an account without ones consent? Plus we were no longer thier customer.
Posted by Vicki Rock
I canceled my directv contract a few weeks ago. I checked my bank account this morning to find they went into my account and took 660.00 dollars out using my debit card on file. That was money my husband and I had saved to cover a check that was written to pay the down payment on a new vehicle we had to purchase when our old own broke down. When I called I was told they were sorry but it is their policy to do that to help my credit score. I could care less about my credit score right now. It's our only vehicle. Since it was done with my card number and not a check there is nothing I can do to stop them.
Posted by Erica
I have had directv for a little over 6 months and they are liars overcharging me more and more every month. I literally have to call and dispute my bill every single month.Last month they overcharged me 45.01. I had to call and they finally took off the amount that I was wrongfully charged, only to turn around and sneak it back on this months bill. I am done, DTV wouldn't take it off this month.They are thieves!
Posted by Ellen Crosby
Last December I canceled my account with Directv because it was getting more and more expensive and went with a local company namedFidelity. Well at 8pm last night my phone dinged letting me know that I was overdrawn 499 dollars, when I went to look, Directv had charged me 700.51 dollars. So I immediately call them wanting to know what was up. I told them this was unauthorized and they just bounced the crap out of me. After being transferred 6x and had to explain that I returned the items and all I owed was 200.00, All I got was I canceled my contract early. Well I explained to them I have been with them since march 2012 and my contract was up last year in march. Well apparently over a year ago when there was a thunderstorm, lightening hit close to our house and our receiver stopped working so we called Directv troubleshooting and was on the phone trying to get it fixed and the Directv guy said "it doesn't work, we will send you a new one" Well apparently without my knowledge that restarted a whole new 2 yr contract. Then I asked the lady named Alex tonight, why didn't they tell me in December when I canceled, that I was still in contract, because I wouldn't of canceled yet, she didn't have an answer for that. So bottom line after being on the phone for 2 hours with them I got no where. I have googled this and apparently this happens ALOT!!! I want to know how I can be put into another 2 yr contract without my knowledge for a receiver that quit working. And how can they charge me with out me knowing when and how much. My last bill states 243 which I knew I owed. Very very frustrated. Is there anything I can do. I don't believe I owe 345 for break of contract or 100 for equipment because I sent it back. I have a receipt from the post office as proof.
Posted by brandy
I too just cancelled my direct tv service recently and they are telling me that they will charge my card without permisson in the next 15 days of $364. I just cancelled my card too so that they can not access it.
Posted by jamie frazier
Direct TV took 500.00 out of my acct that they did not have permission to. I was promised channels and did not get them...cancelled my service after 2 weeks. It's fraud and embezzlement
Posted by V. Bossio
I equate these so-called ETF's with something I might as well call (CCE's), or Corporate Criminal Enterprises. If nothing else, than from an ethical point-of-view. All of your major telecommunication companies are now doing this. What they don't know is that they're simply shooting themselves in their own feet. They're not looking at the bigger picture and all those lost consumers, and consequently the lost revenue down the road.
I am now going through this with Directv and with AT&T Uverse Internet. Total damages; about $380-390.
I was told that since they have my credit account number on record, that if I do not pay these charges within 15 days of terminating services, they look at it like a charge to my service acct. and will extract that dollar amount directly out of my bank account. No questions asked.
Nice of 'em, ain't it? Hey, look at the positive side; at least you don't have to waste your time and energy writing them a check. They just help themselves to your hard earned money and all because you are, or were, trying to save yourself 20-30 bucks a month by finding cheaper service. In all fairness to me, as if anybody cares about your truly, I, like many many others was not aware that I was in a contract situation. With either provider.
The Bigger Picture For Me Personally: I'm gonna try to get a new vehicle in a few months. I'll need to finance that vehicle. That'll be difficult to do with a bad debt hanging over your head. If this gets turned over to collections, that's what'll happen. And that's how people lives become senselessly complicated, which of course leads to physical problems resulting from the needless and senseless stress. And all because of, and in the name of---we want to keep you as a customer.
The laws that are on the "books" enable this criminal behavior by these large corporations. Until that changes, nothing changes.
Somebody's got to step up to the plate and stop this criminal practice. I wonder who it will be?
Posted by Laci
I haven't had DIRECT TV in over 6 months there are several discrepancies on my e-mails from shipping an order to 3 separate amounts for my" final" bill. Direct tv stole 1,118.96 from my bank account on a Sunday night 7 minutes until 9 PM. I have contacted the FTC to file a complaint, called direct who advised that I could dispute the charges online, and am working with my bank to get MY money back. They are crooks!!!
Posted by myrtle shepherd
direct tv justmade a unauthorized charge to my credit card. when i call direct tv to inquire about the charges the rep hung up the phone on me. i call back and ask to speak to a supervisor about the charges the supervisor never came to the phone. direct tv didnot have my permission to take over my credit card. direct tv just invaded my personal space an i dont like it.now my account have been close do to direct tv
Posted by Kathy
I have never had a cable company. I always either lived with my parents or had room mates who already had cable set up. One time over a year ago I made a one time payment for my mother on my debit card. All of the sudden I notice on my bank account that directv took a $200 payment. No notice, no authorization, nothing. Now they are saying that they have the authority to use any card number that has been given to them to collect payment. They refuse to do anything to correct this!
Posted by sarah webster
487.00 out of my checking. no one disclosed anything to me. my rates doubled and I cancelled... illegal unauthorized withdrawal from my acct. isn't that against the law?
Posted by E. M. Blake
I am under a 2 year contact, I just received this months statement and saw an additional charge for 3 Regional sports channels. I called and was told this is a price increase for these channels. I have never watched these channels, I was told there was nothing they could about this bill increase, I explained if under contract how can they raise rates. No answer. I have checked these channels and they are JUNK, most of the time no programming. What's next directv customers?
Posted by Michael
They STILL fail to disclose... especially if you decide to move. ALL other TV providers install your equipment for free if you have been on contract with them for a year. Except DirecTV! At first they try to charge you $500, then drop the rate to $235. The Mover's deal doesn't disclose the fee involved in moving to a new residence. If you don't want to pay the moving fee of $235 which then will extend your contract, you can cancel and they will charge an ETF from your debit card without notice causing overdraft fees. The only way to fix it currently is to dispute the charges and change your account number /debit or credit card number.
This happened to me recently and I had to cancel because the landlord said no to satellite tv. but after begging and pleading with him for 3 months he finally allowed us Satellite TV so after my recent experience with DirectTV I heard alot about their competitor's customer service and signed up with them and have been happy ever since. I have a complaint filed with BBB and the attorney general and soon the FCC. So if they think about collections, that will be easier to dispute also.
Posted by Carlos
DirecTV charged our credit card despite not selecting automatic bill payment with the company.
Posted by Robyn Roundy
I would also like to know if a lawsuit has started. I was wrongly charged over 600. Just like everyone else here.
Posted by Denise Liggett
I also got with Directv,what a nightmare.They kept changing package price.I also had my depit card used twice,without authorizition.Canceled them ,and now they have taken out over 200.00 in cancel fees and want more. I also had to pay bank fee to stop payment.
Posted by Linda
I had the service connected on March 30th. I stated to the technician the TV’s had a shadow. He checked all three and said we have to let it adjust to the TV. If it doesn’t clear up call technical support. Later that evening, I couldn’t take the shadows anymore and called technical support. The female tech stated she could not help me without knowing which cable boxes I had. I told her which model they were but again, she suggested I call back tomorrow.
On March 31st, I spoke with a male tech. Telling him I would like to cancel the service because the picture has a shadow, I can’t deal with it; and no one seems to be able to help. He acknowledged he saw I had just gotten the service installed and said he will send out a tech (at no charge) because they don’t want me to cancel and would like resolve the issue I’m having. He also stated it could just be the connections. The earliest the technician was able to come was Tuesday, April 2nd between 10:30am – 11:00am.
April 2nd, he arrived before 10:30 am. After several tries, he could not get the shadow to go away. I explained I got better service from my regular antennas when I didn’t have cable. “What’s the purpose of getting cable if regular TV is better and clearer with an antenna? The satellite dish should make the picture crisp.” He said, “It is what it is. This is the best it will get because you have the basic DVR boxes. The only way to get a crystal clear picture is to upgrade to the Genie.” I said, “Well then, just cancel my service because I can’t afford that.” He informed me I had to call and cancel.
I called at 10:10am to cancel my service with the DirecTV agent, Jay. I was told I had twenty-four (24) hours to cancel. I replied, “All the times I called, no one mentioned that; and it doesn’t say it anywhere on the contract and the flyers you keep putting in mailboxes that you have 24 hours to cancel. That’s misrepresentation. The same way you have to legally disclose to the caller, ‘this call is being recorded’, and ask the caller's permission if you can call them by their first name, you are obligated to disclose to a new consumer that they have twenty-four (24) hours to cancel their contract with (DirecTV)." Instead they kept prolonging the issue. Not once did any of the DIRECTV technicians legally disclose to me, the consumer, “Ms. XXXX, I DO NEED TO ADVISE YOU THAT YOU DO HAVE 24-HOURS TO CANCEL YOUR AGREEMENT WITH DIRECTV.” Never ever was it divulged to me at any time on Saturday night; the day it was installed, Sunday or Tuesday when the technician came out.
I called to cancel my service at (800) 438-2427 at 11:21. I was given another number (888) 355-7530 to cancel. I called them at 1:49 pm. Another woman called wanting to offer me more stuff. I said right now, I just want to cancel and send this stuff back. The calls are recorded. Request the tapes. She also informed me about returning the equipment. I asked what about the satellite dish. She stated, "You can leave it in case you change your mind later." I said I wouldn’t. She said it was free. You know why it’s free? If you remove it, it will leave holes in your home's siding. If not resealed, it will cause damage your property. THAT’S WHY IT’S FREE AND THEY DON’T WANT IT RETURNED TO THEM. They should be paying to remove it and seal the holes from the installation.
I am totally dissatisfied with this company. They ask that I return the boxes. I tried to return them to their local office but they would not take them. I had to wait for the boxes to be shipped. I received a bill for the equipment before the returnable boxes arrived. When they finally arrived, I boxed the equipment according to the instructions and took them personally to my local post office.
There should be an investigation of how many other homeowners/renters are dissatisfied and have been misrepresented and harassed by DirecTV for whom poor service was provided.
I told Jay a person legally has 72 hours to cancel. It's called emotional shopping. We have 72 hours to change our mind. I've NEVER heard of 24 hours. The Legal term is actually called (in some states) a "cooling off period."
There should be a world-wide lawsuit against DirecTV to right a wrong done to helpless consumers who have been literally raped by DirecTV, the banks and credit card companies that partnered together to strip the consumer of any control over the dispute of the Cable companies w/o prejudice.
Posted by vikki
On March 19th 2013 I talked to ID# 0093 after a long conversation and passed to at least 2 others I was reassured over and over that the $724.67 would be deposited back into our account in 25-20 days. This was not acceptable to me and I made it clear in no less than 10 business days. Again she reassured me that the deposit would be there in 10 business days. The recording to this conversation should be available with no problems to you. Steve also called this day to verify that the money would be deposited into the account as well and was told yes the amount of $724.67 would be deposited back into the account in 10 days.
On April 3rd 2013 I spoke to id # 9338 but not before speaking to an agent before her and I did not get her id #. For the first time I was told I would not be receiving the refund of $724.67 would not be put back into our bank account. With my stomach turning and getting even more upset I was finally transferred to a manager id # 6509 John, who repeatedly cut me off would talk when I was talking, and when I brought this to his attention, he immediately blamed me! Over and over again I asked the agent and manager to listen to the tape of March 19th to verify what I was saying was correct ,and there was no mention of any past due bill nor a fee for canceling early, all I was told is that they cannot do that! Steve also called on this day and was again reassured that the money would not be put back into the account UNLESS we were willing to come back to Direct T.V. (is this bullying, or blackmail, or holding our money hostage?)
Posted by Sharon Weckessr
Centurylink actually solicited us a package to switch to Direct TV from Dish. Said we would save $10. a month. The service was terrible always losing reception but for $10. a month we were willing to put up with it. However, for 3 consecutive months our bill was $195 or more when we were told it would have been approx. $146! Each month we had to call and fight with Centurylink and DirectTV to get the bille reduced. After sitting hours on the phone each month with no resolve we cancelled the service. Our credit card was charged 419.00, we had them reverse it. By the way, all the DirectTV customer service reps said they were not allowed to give out their # or return our calls. One lady did promise to call us back but didn't. Now it's funny, we have a message on our voice mail every day to call them, a computer of course. I guess they will threaten to sue us!
Posted by Steve Meadows
They made an unauthorized charge to my check card in the amoount of $567.10. I cancelled their service at the end of my contract, and was charged for it ! I disputed the charge with my bank, and am waiting to see what happens. I my change banks if they give me a song and dance about the dispute. Lets see what happens.
Direct TV SUCKS !!!
Posted by June Blascruz
I've endured DirecTV's horrific customer service for 2 yrs. I was enticed to switch from a cable company to this satellite company for television. From the word go, this company has used unethical policies to charge customers for every type of fee conjured up by themselves. Here we are at the end of the contract date (10/12/12) and I just want a clean break. At the time I ended this contract, I discover that I'm paying for a sports package that I never ordered. I tell their "supervisor" that it is illegal to charge my credit card w/o my permission. He tells it's "automatic". When I 1st tried to cancel my subscription, they threatened to charge me an early deactivation fee ($500) and pay out the rest of the contract. How can they continue to do this? If there is a current class action against them, please include me.
Posted by M.Shelton
Getting Directv was a really bad decision. I'm stuck for 2 years or have to pay outrageous fees. They haven't carried my local station for a month and have been under weather warnings. I'm telling everyone I can what a mistake it is to sign up with them.
Posted by TS Ward
Direct TV has just made an unauthorized charge to my credit card that I withdrew several months ago as a payment option. I followed all of their requirements for early cancellation. The apartment I moved to did not have access to a southern exposure. I tried speaking to a representative. Wow. I don't ever recall talking over the customer as a good customer service tactic. This woman was unbelievable. What kind of recourse do I have? If they used my card once, they'll certainly use it again. I can't even access my account online because it says that the account has been closed.
Posted by christopher deherrera
This certainly comes as no surprise to me. Being a former DirecTV subscriber, I too have endured the injustice of DirecTV. Personally I could appreciate the TV aspect of the experience but the customer service and overall mentality of the company was horrible. Every company will have a slip up with the bill every now and again but it was constant, and the fact that as a company refused to correct their mistakes began to take its toll. It isnâ€™t surprising to me that DIRECTV has had over 40,000 complaints from customers for false advertisements to the Better Business Bureau. I work and subscribe to [a competitor] so I can get to see both sides of our customer service and I can honestly say that there is a reason we got #1 on the ACSI (American Customer Satisfaction Index). â€“Christopher DeHerrera
Posted by Frank Harmann
Direct TV has misrepresented there services, failed to disclose and failed to inform. All I want is out of my contract. Is there currently a lawsuit in progress that I can join to penalize them for their actions?
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