Lawsuit Against T-Mobile's Early Termination Fee Gets Go-Ahead

Posted by
JASMINE SMITH
on February 2, 2012

I HAD A "MONTH TO MONTH" PHONE PLAN THAT WAS ABLE TO BE CANCELED AT ANY GIVEN TIME. I CALLED AND COMPLAINED MANY TIMES ABOUT THE SERVICE AND THE FACT THAT THEY WOULDN'T UPDATE BILLING AND WOULD STILL DISCONNECT OUR LINE. THEY WERE NOT HELPFUL SO I CANCELED THE SERVICE. THEY WERE FINE WITH IT AND NEVER SAID ANYTHING ABOUT A FEE. YEARS LATER, I HAVE A
$199.99 FEE ON MY CREDIT REPORT! WHEN I CONTACTED T MOBILE IN REGARDS TO THE FEE THEY TOLD ME THAT I HAD SOME KIND OF ACCOUNT THAT HAD AN EARLY TERMINATION FEE AND THAT IT HAD A CONTRACT. I HAVE ASKED T MOBILE MANY TIMES SINCE THEN TO PRODUCE THE "CONTRACT" THAT I HAVE SIGNED.THE REPRESENTATIVE SAID THAT THEY DO NOT HAVE ONE AND THAT THEY DON'T KEEP THEM. OF COURSE, I HAVE A RIGHT TO KNOW WHAT I HAVE "SIGNED" AND EXPLAINED THAT I KNOW THAT I AM ENTITLED TO THE INFORMATION THAT I WAS REQUESTING. THE REP THEN ADVISED ME TO CONTACT A COLLECTOR THAT HAS THE ACCOUNT AND NOT TO EXPECT FOR THEM TO PRODUCE A COPY OF THE CONTRACT.

Posted by
John Tam
on January 30, 2012

I have complaint to T-Mobile for I cannot use the Internet on this 4G phone since day 1. I have a 2 year contract in which I have 1 year left. I have called them several times & they told me they cannot drop the plan for I signed the two year contract. I cannot use the internet and I am stuck with the bill now for 1 year.

I think T-mobile is not treating their customers right.

Posted by
Christine
on January 18, 2012

I too have had majors problems with T-Mobile too who is up for a class action law suit?? I am still being charged for services that I cancelled in November.

Posted by
Deepak
on January 9, 2012

EARLY TERMINATION FEE FOR NO SIGNAL?
I will not recommend T-mobile to any of my friends/groups.
I have cancelled my service only 3 months before my 2 year contract period ended and the reason being no T-MOBILE SIGNAL in my office.
I called up T-mobile multiple times and only wasted my time
Brainless Support representatives asking to PAY FINE FOR NOT PROVIDING GOODS & SERVICES ?
Will never opt to T-mobile ever again.

Posted by
BF
on December 2, 2011

T-mobile is the worse company ever. It has the worse customer service ever. All these over charges consumers are getting is to show that T-Mobile is a profitable company in the stock market and AT&T who is in the process of buying T-Mobile. The intent of T-Mobile is to make as much money as possible from the backs of their consumers so AT&T can give them the biggest offer for their company. When a company reflects strong profitability, sustainability, meaning that consumers are happy and won't cancel their contracts or force by any means not being able to cancel their contracts in this case. AT&T would have to pay out big money for a profitable company on paper. The reality is T-Mobile will not stand if it continues it's FRAUDULENT practices. For example I was charged $9.99 dollars for a closed account after I transferred to AT&T. I was also charged $800.00 after I canceled my account with T-Mobile after numerous attempts to change my plan, because my bills were always in the $300 to $800 dollars. So now they think to punishing me by charging me the early termination fee $200 x 4 = $800.00 dollars. I told T-Mobile that I was not going to pay it, because their customer service representatives lied, and their systems are set up so consumers can't change their plans. They didn't care they said I entered a contract and that I must pay. I told them we entered a contract and T-Mobile breached the contract by failing to provide goods and service promised to me when I signed. It always shuts them up when I say that. They cancelled all access to my bill, and since I got ebill I don't have hard copy of my bills. Bottom line... This is a MARKETABLE SCAM in the highest degree! Presently, since I didn't pay I am being harassed everyday by a T-Mobile Customer service representative threatening that a Collection agency will come after me. I told them if they call tomorrow my answer is the same. They have called me over ten times within a month period. That's the most attention I ever got from T-Mobile. The lady told me they can't stop the calls. There must be away to stop this harassment. Can anyone give me some guidance on stopping T-Mobile from trying to steal my money and harassing me about it like I really owe it to them?

Posted by
RG
on November 25, 2011

my husband and i always paid our bill on time with t mobile, never missing a payment. we went to a kiosk and my husband decided he would get me a new blackberry,and upgrade from my other phone which i very much enjoyed. after we bought the blackberry, they told us that it came with a free phone line, which was great and we gave to my parents(turns out, they were actually charging us for it all along). one month, out of nowhere the bill went up to over 300 dollars, i looked over the bill many times, (they dont make a lot of sense) and just decided we would pay the bill with no issues. i paid it, but when the next bill came, it was a whopping 500 dollars...OUT OF NOWHERE. we got angry bc they cut our phones off but kept charging us. the bill eventually got up to about 678, which i have been paying off in large chunks twice a month. i got the bill in the mail today and it went up to 858. i had originally paid it down to 325 ( i planned to pay the balance to zero in a few days) i am still shaking from anger after looking at it. they charged us 200 dollars per phone line without even telling us they were going to cancel us. I HATE TMOBILE. HATEEEEE them. they are awful and i will never ever sign another contract with anyone again so we can avoid this. i am now with virgin mobile and i only pay 55 a month (no contract) for unlimited talk,text and internet. no surprise charges. F*** YOU TMOBILE.

Posted by
bryan
on November 20, 2011

Its funny. I listen to all your scenarios and want to state. I've had service with them for a long time
I've always paid my bill on time and never had a restore fee.. most of the problems "you people" have is ur own fault. U brk a contract u pay a fee. If u thinking ur Gina move to an area without service don't sign a 2 yr contract to begin with. That's common sense. U only get a restore fee if u don't pay ur bills on time. Again common sense. Point being if I sighing a contract with any company. I'm Gina take the time to consider those next 2 years first. (Hey rob? Why'd u keep entering your CC number if it wasn't working..durrrrrr. and OMG they charge extra if u go over the alloted minutes u pay for. Hmm go figure. If u have 1000 its ur own responsibility to watch what u use. If its not enough pay for more.. one thing to say to all of u. Tmob is a business not a charity. There is no such thing as a free lunch.

Posted by
Jose Angara
on November 20, 2011

Activation fee on my 4 lines. Charges were made after 2 months of billing. I was promised by their customer representative that I will not be charged of activation fees if I abide to make an initial payment, which I did.
I will tell my friends and relatives about this SCAM.

Watch out consumers. Boycott T Mobile!

Posted by
t hall
on November 2, 2011

TMobile is a rip off, they keep telling my i have a past due balance and they wait until an entire year passes and decides to turn off my outgoing calls...so every so often i have to go back and make a double payment. i thought that this
error had past and then it happened. i payed every bill from jan to oct and then at the end of oct they tell me i owe more money which would make me pay $400 in one month. so i call and ask why and the csr tells me well you hade a past due balance since sept the year before... I say you mean to tell me that you would wait 13 months before telling me I need to pay my past due balance....? no way !!!!!
i'm ready to get a lawyer who is with me????

Posted by
John
on October 26, 2011

yes, I think I have to do something too..
I called T-mobile to suspend my phone while I am out of country.. while I come back, and called to reconnected my service.. they told me that there is no my records.. and ask me call collection agent.. so i called them.. and all they say.. is how will you pay for the termination fee.. I told them.. it is not my fault, but they simply say there is no record on my call in their system. if there is any group action against them, I would most likely to join as well.

Posted by
N. Maxwell
on October 24, 2011

T-Mobile is trying to screw me as well. I won't go into detail because it's basically what many of you have experienced. In short, they cannot provide coverage in my area, after almost an entire year of allowing them to try and fix the problem, I canceled the contract. Now, they want to charge me the $200 termination fee. I'm ready to start a class action lawsuit. Who's with me?

Posted by
Tina Armstrong
on September 28, 2011

I called Tmobile on 9/26/2011 to see when my contract was up because I knew it was coming to an end in 2012 since I have had it since 2010. They told me my contract was up in 2013 because they extended my contract because the plan I had back in 2010 is no longer available. I asked them to take off the extension they added since it was them that changed the contract and not me and they refused so I asked them to cancel my service that very same day. They ignored my request. I then noticed that that same day they had removed features from my phone then added another again without my approval so I called again on 9/27/2011 to ask what this was. They said that the 30 dollar data plan I had has expired and so they changed me to the 20 dollar data plan which would knock 10 dollars off my current bill which still had the 30 dollar plan listed. Then I reminded them that I had called on 9/26/2011 to cancel my services and again they ignored my request. I called back again today to ask them how long it takes to cancel my services since it was still turned on . I told them I had called both days to cancel and they finally transferred me to someone they said that did cancellations. As soon as It went to her it stated that everything was being recorded. I began to speak to her and told her i had tried to cancel since the 26th and then told her I was recording . She told me that tmobile has a policy that the employees are not allowed to speak to customers if they are recording what they say. Then I said "does this mean you refuse to cancel " then she hung up on me. So I called back again and it said my services was only suspended not cancelled which means that I can not use any servcies on the phone but I will still be billed anyways. I spoke to a man and told him I got hung up not mentioning yet about recording just yet. Then he said he sees that my account is not listed as being cancelled but only as suspended. He informed me that he would change it to cancelled right away. Which he did and I printed out the paper that showed on the website events showing they cancelled services today. I never told him i was recording. Then he transferred me to someone else and I asked the man if my account was cancelled and he said yes it is cancelled as of today then I mentioned that i was recording and he seemed panicky and then chanegd his story saying that he cant cancel until next month when this current cycle is over with. I printed out one paper that shows where the one guy cancelled my services and it says the services will be in effect on 10/14/2011 and then it shows right after that where they change it from an account cancellation to an account suspension that says " this line has been suspended for seasonal services for this line will be restored on 10/14/2011" . Right now I have two different bills for this month. These people are con artists. on their facebook page they are deleting comments people put up telling off on them and blocking people. They have an employee on there pretending to be a satisfied customer but the complaints keep rolling in. If you look at the BBB there are THOUSANDS of complaints there too rolling in every day. These people need to have their butts sued!!!

Posted by
David
on September 16, 2011

We could totally start a "t-mobile screwed me" dating site here. Lets refocus all that anger energy into something more... productive.

Posted by
fghg
on September 12, 2011

t-mobile is the worst service plus their restoration fee $20 per line is f....k up.

Posted by
LOUNA FRENOT
on September 3, 2011

You guys are right, Tmobile is suck. I have been a customer since 2003, I have everything about it but my husband refused to leave. He does not pay attention to the bill. Just today, I checked my last two month bills and found an $80 restoration fee, $20/line. However, my phone was never disconnected. My bill was due on 7/10/11, I paid on 7/11/11, which is when I always pay my bills. After spending an hour with their CSR, my blood pressure when 190/101. They said that they now charge for partial disconnection=you can't make call but you can receive. Something new that no customer is aware of. They also sent me to collection while I am a customer, saying that I added a 3rd line that was never activated. I spent months calling about it and when they couldn't give me an answer, the supervisor told me that the kiosk at the mall did something wrong but nothing they can do about it. I have a $400 bill for a line that I did not add.

Posted by
Robert Lugo
on August 9, 2011

When I moved to a different location in NY, I found out that I was unable to get any T-Mobile coverage service at all. I called T-Mobile customer service and told them I needed to cancel my service because where I moved to there was no T-Mobile coverage. I was advised that there would be a cancellation fee of $200 dollars for early termination. But they offered me an alternative to save money.

They said that I had another five months left on my contract till my termination date. They were offering me just $20 dollars a month for voice with 350 anytime minutes. I agreed to this because, hey! that's $100 savings. Needless to say once my next bill showed up, all these savings and agreements were lies.

Their customer service staff is a joke. I have tried to have them review supposedly their recorded session when I called to this agreement, no help or consideration. Now they are telling me that I owe them $227.12 plus $50.00 for termination fee, plus partial usage which I have not used since April....nada...nothing...

People the " T" stands for TERRIBLE!

Posted by
Katie
on August 8, 2011

I just started out with tmobile a few months ago and I was on a 3,000 minute plan with "unlimited" everything else I was told. So the representative told me before taxes my total was going to be 119.99 which I was cool with because it's a family plan for my brother and myself. Well the bill rolls around at the end of the first month and the total is 160. I called them and they explained that the rep at the store made an error and they were sorry but I still had to pay the 160 and they couldnt adjust the bill. So after that I decided well then I'm gonna have to downgrade then, so I changed my family plan to 1,000 shared minutes and "unlimited" everything else according to the rep on the phone. I kept keeping track of my bill through my phone and online and when the next bill rolled around it was 195 freaking dollars! I asked how on earth it was that much when I downgraded and they said there was a fee for changing my plan so close to the due date of my previous bill. So of course I had to pay it but I was assured that with my new downgraded plan, my bill would be 115 before taxes...so my new bill is now viewable and is 163. But on my online statement it only showed my balance and not where those other charges went. I chatted online with I dunno how many reps until one told me to check it again and presto its magically showing up. Then apparently there was a charge on my bill every month for mobitv for 9.99 that apparently the other reps didnt notice even though I asked them several times to tell me of other charges that I didn't notice on my account I even asked them to check if anything was downloaded for sure since I share the plan...I thought maybe it was my brother. So yeah basically they told me to contact mobitv support because tmobile wasnt allowed to issue a refund for the charges incurred for that application. So I contact them and what do you know...they have nothing to do with charges for the app. Tmobile is the one responsible for handling refunds and cancellation of that app because they are the ones who charge people for it. So I get back to them and then they tell me oh I can fix it NOW. However...even though it wasn't my fault that the site was having problems showing my bill...they said I still had to pay the 163...even though the payment isnt due until the 27th...they couldnt take off 10 freaking dollars and supposedly it'll be deducted from my next bill. But let's just see wtf happens because it's something new every month and they just bullsh** you to buy time for themselves so youre stuck still paying for ridiculous stuff. I hate Tmobile and I'm stuck with them for 2 effin years. I'm also not having luck right now and my pay is minimal now and I'm not making what I once was. I dunno what to do.

Posted by
Jason Nally
on July 30, 2011

this past spring i got a promotion at work, i started using my phone way more but had the unlimited plan so it should not have made a diff. but boy was i wrong, the data sending started slowing down, loading internet pages went from seconds to literally minutes and b4 it eventually completely stopped loading pages took up to 13 minutes one time to load the tmobile home page website. text messages were a must with my job and those also began only sending maybe 1 out of every 4 went through, always just said sending but never sent. i started calling in to talk to reps, talked to several techs and noone could tell me anything good i was hung up on three times in one week when supposibly being put on hold for a transfer to a new tech or rep. after over a month of this game i got fed up it started to effect my ability to do my job, one day i finally got ahold of a younger rep guy. i stayed calm and i explained as simple and easy what was going on. he then was patient and nice to me and even said "im going to let you in on a bit of inside information" he told me that he was blown away that nobody had told me to go to the store and get the updated and new style sim card that fixed internet issues with phones like mine and similar android phones. i was paying almost 100 a month, he was a cool rep and he even called me back at exactly 6pm when i told him to which gave me time to go to a tmobile store and get the new sim card. he called and even then made my day and gave me a 69. credit to my account for 3 months worth of data troubles he said. i was able to send text messages and the internet loaded up quick. BUT THEN I REALIZED WHAT THE NEW BIGGER ISSUE WAS i got home and because i had been dealing with so many techs one had me wipe out my phone back to default factory settings wiped out all my apps everything. so after the credit and got home i go to the Marketplace to reget all my important aps for work mms and several other important specific for my job, the market would not download any app after pressing the ok accept i got an error message saying the item could not be downloaded try again. this began the big struggle. I spent all of June trying to get reps and techs to figure out what went wrong and how to fix this. i almost lost my job because i struggled to do my job properly. at the end of june i was told after literally 15 phone calls during the month that i could sign a new 2year contract and they would give me a 50 credit but only if i resigned, they new i was on my way out. finally i got another honest rep who told me straight up again " there has been an ongoing issue since january that only effects very few certain people, its not a phone hardware issue its with the network, and that there was absolutly nothing i could do but wait until the issue got fixed, but this would mean that i would continue to pay the 100 a month of which half was for services that were not available and i couldnt downgrade without breaking contract, or i could resign which they tried so hard to get me to do. finally i decided i would spend more and loose out on everything i needed a good phone for if i stayed and that switching companys would save me money and i would get services i paid for it was worth paying the termination fee instead of waiting three months and paying for broken services. now i got my final bill and there is almost 100. worth of charges that noone yet can explain i was told the rep had to call me back because a super had to revise my account whats that say. this is ridiculous. this company has had the worst customer service out of any i have ever delt with in my life and from what im learning almost all others feel the same way. i will gladly pay my last month and the 100 for termination but nothing more.. and for all of you that were told you had to pay for the entire last month and that they dont prorate the last month, lie, i have proof that they do prorate the last month so do not let them tell you u have to pay it in full. email me ill prove it for u

Posted by
Sandra
on July 19, 2011

I had a contract with T mobile and i found my self force to cancel my contract now i owed $1200. I originally stared my account 12 years ago w T mobile when they were Vstream, I used to work at the airport and I had a great services, compare to other carriers except for as of last year september or october the services was horrible, calls droped comstantly or would go straight to voicemail. To make it worse my boss calls me almost every hour and he gets very irrate if he can't get a hold of me. My boss would just start shouting I need you to be available at al times during working hours. It was very streesfull.

I called t mobile several times my cell phone was troubleshoot many times in different ways and changed three different times in a period of three or four months.

The worse part was that during the month of december I called several times and I was left on hold for 30 to 45 minutes waiting for a representative to answer.
the entiremonth of December I wnet to T mobile stores and their answer was, Yes the volume of calls are higher, but we cannot help you here you need to call the 800 number.

In january one day I get my sons cell which it was a regular cell not a smart phone I use it to call T mobile and I was able to connect right away.

After I mentioned the frustration calling in the morning, afternoon, night to t mobile it was just a well sorry for the trouble but can we get back to why are you calling now.

the cell services was bad and the customer services even worse, not only it sounds like they read a script to help while on the phone or online chat.
They dont even document the calls after calling and trouble shooting my cell phone twice, i was told well i cannot find any records that you have call before so we will need to troubleshot your cell phone before we can move forward.

Posted by
Dragan
on July 17, 2011

I have 750 minutes family plan im with t-mobile almost 2 years and me and my wife never spend 750 minutes .
2 months ago i switch from flex pay to even more plan because i whant to buy a tablet .
now they charge me for each minut because i spend them all and they charge me for munutes i spend with my wife on the same line
t-mobile to t-mobile on my online account it say number unavailable and all those numbers coming from my wife.
rebate for tablet which is 100$ they say im not eligible because i need to have easy pay ,nobody told me nothing about easy pay when i go to buy a tablet.
they charge me for some premium service 9.99 and i recently reciving some messages from africa which is 0.20 each.
they also told me my bill is gonna be like 120.00$ its 141.00
this one is gonna be 200.00$
and my question is can anybody do something about this
to stop these "forbs" to suck our blood ?!

Posted by
JUSTIN LOMAKO
on July 13, 2011

I know that by the simple virtue of any technology provider requiring contracts and early termination fees is a total scam,
METRO does not do contracts like T-MOBILE, SPRINT, AT&T etc.
If T-MOBILE was as great as they claim themselves to be then they would not need to even rely upon any contracts at all with their customers.
Any consumer technology contract should be held to be illegal based upon hidden problems with the equipment and/or service.
It is virtually impossible to sue an overseas company and at the same time we allow them to do business here.
A person that has a cell phone contract can move to an area that has poor coverage or find the company and service to be substandard.
T-MOBILE is nothing more than a scam and all their phones are cheap crap that only an idiot would ever pay more than $20.00 for.
A $500 phone is not likely to make you the $500 back based upon the phone it's self.

Posted by
julie
on July 13, 2011

I was a customer of TMobile for approximately 10 years. Recently switched providers knowing my contract ended Jan. 2011, however, TMobile is trying to claim I "verbally" extended the contract. I have spoken to a dozen TMobile associates and written letters to the CEO of Tmobile. They refuse to remove the inaccurate early termination fee and they refuse to play the recording they alleged to have where I verbally extended the contract. The following associates confirm they have no obligation to prove I verbally agreed to this charge: Liz #12467640 (employee ID #), Tom M #8474339, Sarah N. #8474274. I find the actions on TMobile unethical and against public policy. They are threatening to send me to collections for a charge they refuse to support. I am so disapointed and amazed this company fails to recognize the loyalty and money they received from me for 10 years being their customer and the "punishment" they show once I left.

Posted by
margaret
on July 12, 2011

t-mobil is a dishonest underhanded co. I have been with them for 11 years and they will not bend. my contract was up so i stayed with them on a month to month base always paying my bill. I had a plan for only 1,000min for 39'99 dollars. I went over 100 min. and they charged me 63 dollars more and would not give any grace. I had just lost my job and there was no grace no compassion just a continuious hassle every time I called. they turned my phone off on july 5 2011 and Immediatly went to a cheaper phone co. and they are now trying to charge me for the whole month. I am angry that I have been treated with such indignity after being with this co. for 11 years. margaret.

Posted by
gail
on June 26, 2011

t mobile granted me free 411 as most (all) compainies do with doctor documentation for cetain disabled people/w/specific conditions...now they are not honoring it after few months. i have gone thru much with them...i did not sign a new comntract-too sick to change phones/ contacts etc. i need to get ut as they WILL NOT ADMIT THEY HAVE FREE 411 ANY LONGER, CRAZY MESS-CALLED CORPOATE. CANNOT PAY 250 PLUS 200 DUMP THEM FEE, I HAVE HAD BILLING PROBS WITH THEM MONTHLY SIBCE 2008, IT IS EXHAUSTING, STRESSOR. NOW THIS IS CRUEL. I DON'T WANT MY CREDIT RUINED. I CALLED ATO AND GOT A MEDIATOR N MA BUT HE SAYS THEY SUCK. what can i do to ensure credit co's know why i will not cannot pay. I have a few months where they credited off the calls, i have the fax number.name/letter it was sent to. help!!!!!

Posted by
myra mcnear
on June 22, 2011

i have been having problems with my t mobile phone. I call in just about every other week with the same problem. For almost 2 years they had me change phone and my sims card. Up intil today they keep saying that I was the only one in my area that had the problems that I do. I have been asking them to not charge me the $200 disconnect fee since they can not fix the problem. They refuse to do so. I have to almost 2 months without a phone because of their network problems. Today when i found out that they do not know if or when the problem with be fix. I ask again to have the phone turn off with the fee. And I was told that i still have to pay and I need to give them time to fix the problem. I told them they had 2 years already and did nothing and was told that it was not their problem.

Posted by
Robert Savery
on June 12, 2011

I made several attempts to purchase contract and phones online with TMobile, none of which were finalized. I had at least 8 preauthorizations against my checking account totaling almost $1,000. This has caused quite a mess to say the least. Now 48 hours later, these preauthorizations are still there. Is this not fraud? Unbelievable.

Posted by
JOHNNY G
on April 23, 2011

I was told by the t-mobile sells person that my monthly bill would be around $120.00 HA! it was $180.00 WTF! ..they are liers and will anything to hook you just like the comercial states on t.v. they are crooks stealing from the hard working american.im not paying them a dime let them charge me what ever the heck they want.Im in the credit repairing business any way I'l just wipe it out .stay away from them they will rip inn a new one on you.

Posted by
John Finn
on March 12, 2011

What a bad company, I payed my monthly payment online which did not go through for some unknown reason. On my payment history it said it was paid . when I recieved my next mo. bill it was it was for last mo. and the new payment. When I called customer service questioning the bill they explained to me the previous payment "bounced" because of an incorrect routing number. Fine, my mistake even though my payment history said t was and no mention on the new bill. Now for the kicker, when I tried to pay the total bill they refused payment from the checking account because of a "policy" of not taking a payment from a checking account that "bounced" a check . When I explained the problem it was basically"tuff shit"When I told them I was unhappy with their attitude I was going to cancel my service,their policy was $200 penalty for breaking the contract! So now I am locked in with these assh***s or another year. STAY CLEAR OF THIS COMPANY! RIPPOFFS!!! By the way I never missed payment in my life and have a credit rating of 825

Posted by
julia wright
on January 7, 2011

I have been with suncom/t-mobile for 11 years.meaning i was with suncom before the devil (t-mobile) took over i was grandfather in with them but still using my suncom plan and payements which was around 203.00 a month for four phones unlimted talk and text so even after tmobile took over 2years or so i was still under the same plan even after many many attempts from different customer care agents trying to get me to go straight t-mobile and i would say no your plan is higher than the one im on well on november 5 an agent name peter promise me you can find me a beter plan a new phone on t-mobile for about 2 less than what iam paying and i told him many have tried but couldn't do so well he find some way he says because im such a loyal customer i could get the break well i was not so quick to jump because i have been told if i let my plan go i can't get it back so i talk to him about 2 or 3 hours making sure my bill would not rise he assured me it would not now its jan 2011 my bill is 265.79 and the raise has noting to do with any over charges im a single parents and every dime has to be counted for that was the reason for staying like i had for so long they seem to me try to make you pay an early fee with beening so unreasonable

Posted by
John De Moss
on December 28, 2010

I recently closed my service with T-Mobile after several months filing complaints about the service coverage inside buildings and my home. I went with another carrier and now have excellent coverage everywhere I go. The only thing I received from T-Mobile was an apology and them telling me that their coverage was not good in buidlings in my area. I received my final billing today and they are charging me a contract termination fee of $200.00, which was expected, but they are also charging me a full month of service because I went over my monthly charge date by 4 days. I called them and they told me that it says in my contract that I am required to pay for the entire month if I cancel my service after the billing cycle. Give me a break! I will be sending this out to everyone I can. What a FRAUD!