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Sears sold me a faulty washer/dryer, which I returned and was guaranteed my money back, and they charged my credit card anyway.

Submitted 2008-08-08

Defendant: ^Consumer and Financial Fraud

First they said they would send a repairman out. I took two days off & he never showed. When I called to have the washer returned, I was told my account would be credited. It never was. I never received a bill from Sears. Two years later, upon viewing my credit report, I found they had charged me for the washer and dryer that they took back. I have perfect credit & they have ruined it. I have been calling them for 4 months & they finally figured out that they never should have charged me, but they still have not fixed my credit record. I have tried to contact the credit reporting agencies, but they will not change the report. Sears guaranteed me over the phone that they would send a letter to the credit reporting agencies to correct the damage they have done, but they never did.

-- California


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