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The Card that Doesn't Protect You

Submitted 2008-07-11

Defendant: ^Consumer and Financial Fraud

My American Express card was stolen. This is a card that I used maybe two to three times over a year. My card was maxed out over $10,000. When I received the statement, I immediately contacted American Express, as no one from Amex called me to inquire about unusual spending habits. A fraud investigation was launched. I was credited the amount recharged the amount, credited the amount and recharged the amount again. Amex now tells me that they will hold me liable for the charges because the card was in my possession. I contacted some of the merchants, forwarded the information I received from Amex along with my pictured license to show them that it was not me who made the charges. Still this problem has not been rectified. Now a year has gone by this has been reported to the three credit bureaus. Still Amex is not willing to look into this case and is expecting me to make monthly payments on the fraudulent outstanding balance.

-- New Jersey


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