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I never agreed to a contract so why am I responsible for an early termination cancellation fee?

Submitted 2008-05-02

Defendant: DirecTV cancellation fee

When I signed up for their service I was assured that I was not bound by a term contract.

After several months, the DVR that I was leasing went bad and I had to pay to replace it.

When I cancelled my service I was told that upon activating the replacement DVR I was automatically entered into a 24 month contract.

I have tried since January to handle this between DirecTV and American Express but to no avail. My last conversation this week with a DirecTV representative informed me that I was VERBALLY INFORMED when I called to activate the receiver. So I asked her to get me a copy of that conversation.

I am frustrated, have spent too much time and feel that they must be ripping off more less astute customers.

-- Louisiana

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