Cannot turn-off text messaging feature, or block unwanted text messages, and will be charged early termination fee if we cancel.

Submitted 2008-04-16

Defendant: Cell Phone Companies (early termination fees)

T-Mobile charges us for every text message that comes in or goes out from one of our phones, however they provide no mechanism for turning this feature off or blocking unwanted text messages. We have contacted them several times about this issue, and all they have done each time is credit our account with specific number of complimentary text messages. However, no refund was offered for the unwanted text messages we were already charged for. If we cancel our service, they have stated that we will be charged an early termination fee for each phone on our plan still under contract.

-- Washington

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