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Suspending my internet usage, per their "fair access policy", and continuing to bill me at full rate is completely unfair.

Submitted 2008-04-03

Defendant: Direcway Satellite Internet (customer service problems)

They advertise falsely, do not provide services as agreed, initiate policies that exist as "fair" but are based on usuage of 10 years ago, poor customer service, inability to perform routine activities with support secondary to a company that you can only reach abroad (india), customer service agents that threaten to discontinue your service if you ask for the grievance policies for customers that have complaints. Routinely scheduled microsoft required downloads to remain up-to-date result in suspended services.

-- Maryland

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