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Cancellation fee sent to collection agency without notice. Possible defamation of character.

Submitted 2008-04-03

Defendant: DirecTV and Best Buy (receiver lease)

I purchased a non-leased DVR receiver in January of 2006. The receiver was defected, and I called about the problems during my warranty period several times, and then called thereafter. In December, during a tech support call the representative told me that he would replace the receiver. I recieved and activated the replacement receiver within December. In September of 2007, I called to cancel my service, due to the fact that we had moved. My last bill included a charge for early cancellation and the DVR box itself. I was never told the replacement receiver was in fact a leased receiver, and that I was bound to any 2 year agreement. I sent a letter to them disputing the charge, and I have received no formal response to today's date. I called to rectify the issue in November of 2007, and the representative told me that once I returned the receiver, they would reverse the cancellation fee. Today I received a letter from a collection agency seeking to collect the early cancellation fee for DirecTv without prior notice.

-- South Dakota

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