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They misrepresented family add-on offer by charging me for two separate memberships per month - I ended one membership and they continue to charge

Submitted 2007-07-12

Defendant: 24 Hour Fitness (membership fees)

Called customer service who said they made a mistake. They offered to send vouchers to reinstate my family member, who had paid $200 upfront to be added to my membership--these vouchers have not arrived after one month. I talked in person to the club manager, and was put off about the matter until they talk to customer service. No followup ensued.

-- California


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