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Double billing when switching to a 3 yr prepaid membership

Submitted 2007-06-26

Defendant: 24 Hour Fitness (membership fees)

I started my initial membership on a month-to month $28 plan and paid for the first and last months up front. Then a few days later they had the 3 yr prepaid special so I agreed to sign up for that . The sales rep who I dealt with the first time said it was no problem, called his manager for approval and then charged me the $750 for the 3 yr (mind you they recharge you a processing fee and a membership fee AGAIN although you are already a member). He promised that the original $56 would then be refunded. I bought an additional 5 training sessions for $259 and the trainer was having problems setting up my sessions. The sales rep told him to use a certain number which turned out to be the pre-paid membership number. These people have the most antiquated IT systems on earth! Then I get charged another monthly fee on 5/25 - I go in and ask whats going on and the sales rep says he's working on it but its because i have a trainer. Then he said it would be taken care of when my first 5 sessions were over, then it was only after the second set of 5 sessions was over, then on 6/25 I get another monthly charge. I go in an ask what is going on and he again claims he is working on it but that he needs someones approval to stop the second billings. I called American Express and am disputing the charges. Expand your lawsuit please to cover these types of activities!

-- California


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